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Recent guest reviews

My stay here wasnt bad by any mean there were just little things here and there. Like when room service cleaned the room they didnt replace with any clean towels just left the old.towels there. One night we even requested for new towels and never got it had to wait til the following morning to ask room service for them when they came to the room. And they didnt have any hand towels. Other than that it was not a bad stay

Clean hotel with good location in town. Good security and transportation by taxi. Nice people and decent restaurant. Good pool on top with quie hours.

This place has nothing with its name ! Staff are very unprofessional. Ask to talk with the general manager. Never got phone back or something. Ask to change room. They lied and after that ask me for more money. The dark guy at the breakfast told me in Spanish that i finished the breakfast. What ?? These ppl need to work on the streets not in hilton ! Im very sorry. Im not going back to that place and wouldn’t recommend it !

The cleanliness of the hotel was very good, the staff was very helpful and i would recommend staying here if you have the opportunity.

The rooms and hotel are new. This Hilton has only been in business for 1 year, 2 months. The staff was very friendly. The area is a great one to walk around in and feel safe. The rooms are beautiful and modern. There's a blackout curtain, which I appreciate. What I didn't like was the fact that I had no control over the air conditioner until about 8am in the morning. I would wake up hot and unable to get the temperature in the room below 24C / 75F-- apparently this is a trend in worldwide hotels (having air conditioning centrally controlled by the hotel to save energy during certain hours), but I'm not a fan. Same problem with the temperature control in the exercise room-- that was a 27C / 80F when I used it this morning and could not be lowered.

I think it would be nice if you would leave some lights on for the pool deck in the evening to make it more inviting and a little nicer,but your hotel is very nice and we all enjoyed our stay there

Beautiful hotel and great friendly staff. Checking in was easy because this hotel accepted Colombian Govt issued IDs....didn’t need birth certificates (which no one carries with them). This place was clean and comfortable with an awesome breakfast buffet. Me and my children were very happy staying here because it’s walking distance to most restaurants and shopping. The beach is also close by. Very Wonderful place!

Very nice and helpful staff. Fine food in restaurant. Nice view from pool.

Paid a premium per night ... did not include Breakfast .. read the fine print .. total ripoff !!!

El desayuno muy bueno, las habitaciones normales, personal muy atento y profesional. Esta mejor el de harranquilla

El hotel no garantiza el Parking a los huéspedes, es decir, si llegas y el estacionamiento está “Full” debes estacionar tu auto fuera del hotel. Además, no asearon la habitación diariamente, debí solicitar dos veces que asearan mi habitación.

Carrera 1C No. 24-04 Santa Marta

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free covered valet and self parking
  • Onsite dining
  • Outdoor pool

Hilton Garden Inn Santa Marta places you next to Magdalena River and within a 5-minute walk of Marina Santa Marta. This 132-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Enjoy a bite to eat at Garden Grille & Bar, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.


Rooms

All of Hilton Garden Inn Santa Marta's 132 soundproofed rooms provide refrigerators, free local calls, and free bottled water. Guests can expect free WiFi and wired Internet, along with flat-screen TVs. Other standard amenities include laptop-compatible safes, free toiletries, and wardrobes or closets.


Property features

Built in 2018, the brand new Hilton Garden Inn Santa Marta offers an outdoor pool, a gym, and free WiFi in public areas. A stay here includes free valet parking. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, a microwave in a common area, and a computer station.

Room options

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Room, 2 Double Beds, Ocean View

2 Double Beds | Sleeps 4

Room, 1 King Bed, Ocean View

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Hilton Garden Inn Santa Marta

Everyone (13) Couples (2) Family (1)
3
Partner Couples

My stay here wasnt bad by any mean there were just little things here and there. Like when room service cleaned the room they didnt replace with any clean towels just left the old.towels there. One night we even requested for new towels and never got it had to wait til the following morning to ask room service for them when they came to the room. And they didnt have any hand towels. Other than that it was not a bad stay

By on Aug 18, 2021

Review comment responded on Sep 1, 2021

Dear Guest, Your opinion is very important and valuable to us, since we rely on this to improve the quality of our services and meet your needs and expectations, so we thank you for sharing your comments with us in the satisfaction questionnaire, in order to know our strengths and weaknesses and provide you with the service that you as a Hilton customer expect. More than a hotel, we are a group of people dedicated to service, seeking every day to enhance our brand, implementing procedures and improvement tools, so we hope that you will give us the opportunity very soon to welcome you back to your home in the city. of Santa Marta. Thank you very much for your kind attention. Sincerely, Laura Saldua Lopez Front Desk Manager

4
Partner Couples

Clean hotel with good location in town. Good security and transportation by taxi. Nice people and decent restaurant. Good pool on top with quie hours.

By on Jul 25, 2021

Review comment responded on Aug 1, 2021

Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the services to the hotel. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Laura Saldua Front Desk Manager

1
Everyone

This place has nothing with its name ! Staff are very unprofessional. Ask to talk with the general manager. Never got phone back or something. Ask to change room. They lied and after that ask me for more money. The dark guy at the breakfast told me in Spanish that i finished the breakfast. What ?? These ppl need to work on the streets not in hilton ! Im very sorry. Im not going back to that place and wouldn’t recommend it !

By on Jul 11, 2021

Review comment responded on Aug 1, 2021

Dear Guest, First of all, we want to thank him for choosing us as his hotel in Santa Marta during his recent visit to the city and for taking a few minutes to answer our service evaluation survey. It is pleasant for us to have guests who, through their comments, allow us to know the perception of the service received, they contribute to the strengthening of our operation and give us the possibility of implementing concrete actions in search of continuous improvement. You are a very important client for the Hilton chain and we are very sorry that our hotel has not met your expectations, it is our duty to always offer the best service and we work every day so that our guests feel well cared for and receive the attention that characterizes us. like Hilton chain. Taking into account your comments, I would like in a very respectful way to ask what we can do for you to help us change that image that you took from our hotel, for us it will be a pleasure to help you. I remain attentive to your comments. Cordially, Laura Saldua Front Desk Manager

5
Everyone

By on Jan 22, 2021

Review comment responded on Feb 1, 2021

Estimado Huesped, Ante todo, deseamos agradecer él habernos escogido como su hotel en Santa Marta durante su reciente visita a la ciudad y él haber dedicado unos minutos para contestar nuestra encuesta de evaluación de servicio, la cual nos permite monitorear la calidad de los mismos a través de la valiosa opinión de nuestros clientes. En Hilton Garden Inn Santa Marta nos esforzamos por brindarle a nuestros huéspedes un servicio de calidad que satisfaga sus expectativas y reciban de nosotros un poco más de lo esperado. ¡Nos despedimos con un cordial saludo, no sin antes recordarle que esta es su casa en Santa Marta y que siempre será un placer atenderle! Cordialmente, Laura Saldua Jefe de Recepción

5
Family

The cleanliness of the hotel was very good, the staff was very helpful and i would recommend staying here if you have the opportunity.

By , from Indianapolis, IN on Oct 28, 2020

Review comment responded on Nov 8, 2020

Dear guest Thank you for sharing the experience from your recent visit to Hilton Garden Inn Santa Marta. Your feedback is incredibly valuable to us, as it best evaluates our product and service offerings. Ultimately, you serve as the best quality auditor and I appreciate you taking time to share these comments. We value you as our loyal guest and look forward to serving your lodging needs again in the near future. Sincerely, Laura Saldua Front Desk Manager Hilton Garden Inn Santa Marta laura.saldua@hilton.com +573116733311

5
Everyone

By on Dec 20, 2019

Review comment responded on Jan 3, 2020

Estimado Huesped, ¡Gracias por elegir nuestro hotel y por tomarse el tiempo para escribir una reseña! Nos complace saber que disfrutó de su alojamiento, así como de los servicios del hotel. Nuestro hotel tiene como objetivo proporcionar una experiencia verdaderamente única, y estamos encantados de haber superado sus expectativas. Esperamos darle la bienvenida a nuestro hotel en el futuro. Sinceramente, Laura Saldua Jefe de Recepción

5
Everyone

By on Dec 15, 2019

Review comment responded on Dec 19, 2019

Dear Guest, Thanks for the awesome score in our survey! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Sincerely, Laura Saldua Front Desk Manager

5
Everyone

By on Jul 22, 2019

5
Business Business

The rooms and hotel are new. This Hilton has only been in business for 1 year, 2 months. The staff was very friendly. The area is a great one to walk around in and feel safe. The rooms are beautiful and modern. There's a blackout curtain, which I appreciate. What I didn't like was the fact that I had no control over the air conditioner until about 8am in the morning. I would wake up hot and unable to get the temperature in the room below 24C / 75F-- apparently this is a trend in worldwide hotels (having air conditioning centrally controlled by the hotel to save energy during certain hours), but I'm not a fan. Same problem with the temperature control in the exercise room-- that was a 27C / 80F when I used it this morning and could not be lowered.

By , from Indianapolis on Jun 6, 2019

Review comment responded on Jun 6, 2019

Dear Maggie, First of all, we want to thank him for having chosen us as his hotel in Santa Marta during his recent visit to the city and he has dedicated a few minutes to answer our survey of service evaluation, which allows us to monitor the quality of them through the Valuable opinion from our customers Your opinion is very important and valuable to us, since we rely on this to improve the quality of our services and meet your needs and expectations, for which we thank you for having shared with us your comments in the satisfaction questionnaire, in order to know our strengths and weaknesses and offer you the service that you as a Hilton client expect. More than a hotel, we are a group of people dedicated to service, looking every day to enhance our brand, implementing procedures and improvement tools, so we hope you will give us the opportunity soon to welcome you back to your home in the city of Santa Marta. Thank you very much for your kind attention, Laura Saldua Front Desk Manager

4
Family with small children

I think it would be nice if you would leave some lights on for the pool deck in the evening to make it more inviting and a little nicer,but your hotel is very nice and we all enjoyed our stay there

By on Mar 25, 2019

Review comment responded on Mar 28, 2019

Dear Guest, First of all, we want to thank him for having chosen us as his hotel in Santa Marta during his recent visit to the city and he has dedicated a few minutes to answer our survey of service evaluation, which allows us to monitor the quality of them through the Valuable opinion of our clients. At Hilton Garden Inn Santa Marta we strive to provide our guests with quality service that meets their expectations and receive from us a little more than expected. We said goodbye with a warm greeting, but not before reminding you that this is your home in Santa Marta and that it will always be a pleasure to serve you. Thank you. Laura Saldua Lopez Front Office Manager

Hilton Garden Inn Santa Marta

Carrera 1C No. 24-04, Santa Marta,
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