1. No window shades (they were broken and had been removed but not replaced); 2. Only 11 parking spots to serve the hotel, restaurant, inn and piano bar; 3. AC was broken; 4. Safe was broken; 5. Maid service didn’t arrive until 4 pm, if at all; 6. Promised refund of “resort fee” but was never paid; 7. Resort fee of $30/day charged but received no amenities for it; 8. Advertised breakfast not available; 9. Furniture and linens were old and worn out.
Excellent front desk staff. Only complaint was we got back to our room later in the afternoon and room hadn’t been cleaned yet. I had to go in search of some fresh towels and water.
Clean, comfortable, quiet.
Property is unique and clean. Faucet was dripping all night despite requests for repair. Difficult to sleep with the constant drip. Staff never offered to change our room or make any other accommodations for the poor night sleep
Court yard suite with pet great. Location and walk ability to square.
Hotel was within walking distance of the square/old town which was our reason for selection. Great breakfast with homemade sweet rolls. Yum! We needed help to turn on the tv as 2 remotes were required. Some directions for tv and about the room's door lock would have been helpful as we had to ask for help two times. Also, additional outdoor lighting is needed on the sidewalk on the street side. Very dark when we returned by foot in the evening.
Good proximity to museums and downtown. Small, boutique hotel with personalized service.
We couldn’t get air in the room - e.g., opening the window - and it was challenging getting the fan working properly. The fireplace lacked utensils - tongs, grate. We had to gather our own kindling and buy firewood. It begs the question, why have a fireplace at all, and advertise as if it is a feature that is useable. There is no laundry for guests nearby or on site. Also, our sink in the room was broken when we arrived and they had a man try to fix it, but was not able to fix it for a couple of days. The sink would not drain. The staff at reception said that the manager would refund some of the cost of the facility for the inconvenience, but we heard nothing so far. The staff were fabulous and the breakfast was outstanding. We loved the piano bar and the entertainment, particularly John. You morning waitress Joanna, was warm and welcoming and we appreciated her.
Rooms were large and nicely decorated; beds were comfortable. Good amenities (furnace, safe, toiletries, robes, etc) Breakfast was excellent! And Joanna made it even more. special. The piano bar entertainment was definitely a highlight. I definitely recommend the grilled salmon for dinner.
The rooms were large with a luxurios southwestern flare. The hotel's location was simply perfect. Its staff was so kind, helpful and a wealth of knowledge regarding the sites and happenjngs in the area.
Quaint and casual but classy. Great location walking distance to attractions and shopping great easy parking. Love the wood burning fireplace.
Love the rooms, small boutique hotel feel, and in-room fireplace!
Reservation was a $40 more tha I expected The room did not equate to the price paid Staff very friendly
Clean quiet spacious room. Very comfortable bed. Tasty hot Breakfast. Friendly staff, efficient check in. Easy walking distance to Santa Fe Plaza and downtown shops. Would stay here again.
The Inn at Vanessie places you in Downtown Santa Fe, within a leisurely stroll of popular sights such as Santa Fe Plaza and Loretto Chapel. This 21-room, 4.5-star inn has a restaurant, free in-room WiFi, and free self parking.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café. A hosted evening meal is available for a surcharge on Friday, Saturday, and Sunday.
All 21 soundproofed accommodations feature dining areas. Guests can expect to find free WiFi and plasma TVs with cable channels. Pillowtop beds sport Frette Italian sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include iPod docks, refrigerators, and coffee makers. Change of towels is available on request.
Guest of The Inn at Vanessie enjoy features like a meeting room, coffee in a common area, and microwave in a common area. There's free parking if you drive. The front desk has multilingual staff that can help with concierge services, and offer advice about sights and eateries nearby. Other amenities at this luxury inn include a refrigerator in a common area, free newspapers, and wedding services.
1. No window shades (they were broken and had been removed but not replaced); 2. Only 11 parking spots to serve the hotel, restaurant, inn and piano bar; 3. AC was broken; 4. Safe was broken; 5. Maid service didn’t arrive until 4 pm, if at all; 6. Promised refund of “resort fee” but was never paid; 7. Resort fee of $30/day charged but received no amenities for it; 8. Advertised breakfast not available; 9. Furniture and linens were old and worn out.
Excellent front desk staff. Only complaint was we got back to our room later in the afternoon and room hadn’t been cleaned yet. I had to go in search of some fresh towels and water.
Thank you for the feedback. We strive to improve everyday and will us this to help. Thank you for staying with us and we hope to see you again.
Clean, comfortable, quiet.
Thank you for staying with us here at Vanessie. We hope to see you again very soon.
Property is unique and clean. Faucet was dripping all night despite requests for repair. Difficult to sleep with the constant drip. Staff never offered to change our room or make any other accommodations for the poor night sleep
Thank you for staying with us and we have taken care of the leak. We sincerely apologize for the noisy stay. We hope to see you in the future for a better stay
thank you for your feedback we hope you enjoyed your evening and your free entertainment
Court yard suite with pet great. Location and walk ability to square.
We are thrilled to hear that you enjoyed your stay with us! Thank you for your kind words and the details you shared about our hotel. We hope you will return again soon! Safe travels
Thank you for your feed back! Safe travels
Hotel was within walking distance of the square/old town which was our reason for selection. Great breakfast with homemade sweet rolls. Yum! We needed help to turn on the tv as 2 remotes were required. Some directions for tv and about the room's door lock would have been helpful as we had to ask for help two times. Also, additional outdoor lighting is needed on the sidewalk on the street side. Very dark when we returned by foot in the evening.
Thank you for your feedback. We will address these issues immediately Sincerely, Management.
Thank you for taking the time to review your recent stay. We hope to see you again soon.
Good proximity to museums and downtown. Small, boutique hotel with personalized service.
Thank you for taking the time to review your stay with us. We hope you stay with us again soon and hopefully we can turn 4 stars into 5.
Thank you for the feedback. We strive to improve everyday and your feedback will help us achieve this. Thank you for staying with us and we hope to see you again.