I arrived and the front desk they said they would upgrade me in a better room the one that I paid and I was aware to get from the picture that your guys are showing on your website. instead I got a room in a very bad condition bathroom door wasn't working so I had to do basic things with door open and it is raining and basically therse nothing I cant go since its a front beach property so I was expecting to enjoy the basic service that a hotel can deliver such getting clean towel and sheets since we are not leave the room. It was one worst experinces of my life and I would like to aware your site of this issue and get my money back.
Big apartments and upgrade during the check in at the hotel.
Located in San Antonio Bay, AxelBeach Ibiza Spa & Beach Club - Adults Only is adjacent to Caló d'en Serral Beach and within a 5-minute walk of Playa de s'Estanyol. This 89-room, 4-star aparthotel has 2 outdoor pools along with a full-service spa and a restaurant.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with continental breakfast, available for a fee from 7:00 AM to 11:00 AM.
Each apartment is soundproofed and features a kitchen and a balcony or patio, and there's space to spread out with a sitting area. A flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include a minibar, a coffee maker, and a safe.
Guests of AxelBeach Ibiza Spa & Beach Club - Adults Only have access to a full-service spa, 2 outdoor pools, and a gym. If you drive, self parking is EUR 20 per day, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this adults-only aparthotel include a sauna, free WiFi in public areas, and a spa tub.
I arrived and the front desk they said they would upgrade me in a better room the one that I paid and I was aware to get from the picture that your guys are showing on your website. instead I got a room in a very bad condition bathroom door wasn't working so I had to do basic things with door open and it is raining and basically therse nothing I cant go since its a front beach property so I was expecting to enjoy the basic service that a hotel can deliver such getting clean towel and sheets since we are not leave the room. It was one worst experinces of my life and I would like to aware your site of this issue and get my money back.
Big apartments and upgrade during the check in at the hotel.
Dear Guest, We really appreciate you have taken the time to review our hotel. We strive to provide an unforgettable stay to our guests. We would be pleased to host you in the near future. Kindest regards, Marina Zamel - Front Office Manager
Dear Morian, Thank you very much for taking your time to review us. We are sorry to hear about the inconveniences you experienced during your last stay. We will be glad if you could offer us a second chance to show you that the hotel offers very good facilities and service standards. We would like to welcome you again in the future. Kindest Regards,