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Great property right on the Heart of San Miguel de Allende. Very colonial place by all means. Great food at property delicious breakfast and great taste on the food overall. Staff is very friendly and professional. The property has the best location in town. I highly recommend this Hotel for your next visit to San Miguel de Allende in Guanajuato!
It was my second time at a Belmond hotel. The first one was in Peru at the Rio Sagrado location. Since the first time was so great I had really big expectations. Well they filled my expectations again. amazing service. I recomend this brand whereever you can find it. The extra dolars you pay are worth totaly since your experience will be so great, and to be thruth, while you are traveling you should invest in the best experience possible so you wont have any regrets
Located near El Chorro park in SMA this wonderful auberge has a gorgeous courtyard restaurant that offers a quaint and relaxed atmosphere with its old world Spanish beauty and crawling gardens. More importantly the food, the food here is unbelievable. I had the chicken enchiladas with black mole, paired with a jalapeño margarita that was incredible. I still dream of this place. Go try it for lunch.
The attention of the staff is very good, we liked the room (suite) in terms of decoration, the terrace overlooking the cathedral was magnificent Despite the above mentioned, there were some issues that you would not expect of a $500 USD per night hotel, the main one was that the bed was terribly noisy, we (my husband, my baby and I) could not rest anything. Other less important points were that on the page it is not clear that the pool is in another building and that there were ants all across the terrace and some in the room. For the price they charge, we would expect a comfortable bed (at least no noisy) and a place that had insulated windows (they give useless earplugs, you can hear perfectly the fireworks and the bells all night long). We told all this to the staff and when we checked out but they only told us that they were going to check the bed. I would like to think that they would have given the same answer to a foreigner. I wrote this to the hotel and I received very bad response from John Freudenthaler saying that too bad that I said it too late so they could do something. Again, I think nobody expects that a room of $500 USD per night would have such a terrible bed. Do not recommend it!
We absolutely loved everything about our stay here - the rooms, the hospitality, the staff, the pool, the grounds. We were totally blown away! We were immediately welcomed by Joel who took ultimate care of us, even though we got there a bit earlier than check-in time. He also walked us through the must-sees on a map in both perfect English and Spanish. The stunning bougainvillea and greenery growing everywhere was beautiful. They offer coffee/tea to your room to start the day. Turn down service of course, with a sweet little cookie (they were my fave). Plus conveniently close to everything in the center of SMA! You can absolutely tell that every details is thought through. This hotel is an absolute must. We'll definitely be returning!
This hotel is absolutely gorgeous. It is a collection of historic houses in downtown San Miguel. The courtyards are absolutely amazing. We got upgraded from a junior suite to a deluxe apartment and the room was incredible - beautiful, spacious and it also came with a discrete private small courtyard with a minipool. The staff is extremely nice and all services were amazing. This hotel is the perfect spot to start your discovery of San Miguel!
The colonial charm, location and service make this a top choice for a SMA stay. The deluxe room in the main building was comfortable and relaxing. There was a constant light thumping coming from the floor above our room, and occasionally louder sounds of steps and things being dropped so I suspect that’s why earplugs are provided in the room because otherwise the area is very tranquil. The concierges for me were the standouts that made the trip better. Isaac had great recommendations and even helped me avoid choosing places to visit that I subsequently learned I would not have liked for the few days we had to enjoy the city and the area. Mario also deserves special mention for his enthusiasm and his helpfulness. I enjoyed the deep tissue massage at the hotel spa. The breakfasts in the hotel restaurant at the end of the block (there are two hotel restaurants) was our preferred setting. The food options were good and tasty but the arroz con leche was way too milky in consistency for my taste. We took a private cooking class at the hotel, and Ruben was an amazing host taking us to the market to pick up the ingredients for the class and to try regional foods, and the class itself was fun, with great instruction, and delicious results to enjoy at the end of the class. Overall, a great stay.
Our stay at the Belmont Casa de Sierra Nevada far exceeded our high expectations. From the moment of our arrival to the day we departed, we experienced nothing but extraordinary service with great food and even better accommodations.
This is a delayed posting written in July 2017 and perhaps things have (hopefully) changed. However, I feel that LGTBQ people need to know where they can spend their money and enjoy an accepting and welcoming atmosphere and where not. And, let’s face it, the experience we had at the Belmond Sierra Nevada Hotel has since then negatively affected my memories about that cute town. We got the junior suite in one of their houses with a little balcony. The hotel is cute and most of the staff really nice. We had, however, some instances where we were not sure if some of their staff had issues with a gay couple. What happened? At check in we were offered complimentary coffee each morning in the room before coming to breakfast. We were happy because we are not really breakfast people but love some coffee or tea in the early morning. Day 1: As arranged at 7.30 am an older guy delivered coffee and handed me a rose saying 'for the misses'. The few words Spanish I know I could not clarify the situation and it was also too early in the morning to do so. Therefore, I just smiled and thought that hotel management did not properly communicate the names of the guests in this room. Day 2; Again the coffee was delivered by the same older guy, and this time two roses. Nice. Later that day, the guy who served the coffee saw us both for the very first time leaving jointly the property. Day 3: no coffee. We called reception and got our coffee delivered but by someone else. We just thought that the original guy might have been off that day or off sick, and it can happen that some information is not handed over. It happens in the best hotels. Day 4; by 8 am again no coffee. We called again. The original older guy brings the coffee, but not more smiles or flowers. This is when we started questioning what is going on. And it has happened to us before on a trip to San Torino that a male waiter refused to serve us coffee till we complained to the Hoyle management. But: do you want to be served by someone who disrespects you as a human being? The memories of that trip to Greece came back again. Day 5: by 8.30 am again no coffee. This time I got dressed and walked up the street to the main hotel reception area. They knew I was annoyed when asking for the coffee. This time the original guy whose name i will not disclose (although I remember it) came and delivered the coffee. He handed me additionally two religious bracelets, touched gently my arm and said 'for you and your friend'. The way he said it did not feel like an apology more like a priest saying 'I pray for you'. Day 6: by 8.15 no coffee - what to think now? Regardless if this is heterosexist (the more appropriate word for discrimination than homophobia), discrimination or lack of consistency in service, it is not what we expected from a Belmond hotel. Anyway, we gave up asking for our coffee. We always try to get a room with a nice private balcony because we love to spend some time on the balcony with a nice view having a bottle of wine. However, sadly at that time the next door hotel has major renovations which meant is quite some noise. The location of the hotel is, however, very central and given the steep streets this might be a deciding factor for some people where to stay. The hotel consists of different houses which are not directly connected, therefore, it can include walks to the pool, spa or breakfast depending where you stay. At breakfast, they offered quite a variety of food from typical breakfast items to dishes which provide new experiences to your taste butts (in a good way).
Just returned from two glorious nights at the Belmond. There simply aren’t enough words to describe how truly special this hotel is. From the unique and elegantly appointed rooms to the warm and friendly staff to the top-notch restaurant, Belmond will exceed your expectations if you are fortunate enough to stay here. I dream of returning!
Located in Zona Centro, Belmond Casa de Sierra Nevada is within a 5-minute walk of popular attractions such as Parish Church of San Miguel Arcangel and El Jardin. This 37-room, 5-star hotel has 2 restaurants, a full-service spa, and an outdoor pool.
Enjoy dining at one of 2 onsite restaurants including Andanza, which specializes in Mexican cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Full breakfast is offered for a fee each morning from 7 AM to 11 AM.
Guests can expect to find free WiFi and 36-inch a Smart TV with digital channels. Beds are dressed in premium bedding and pillow menus, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a minibar, free bottled water, and a ceiling fan.
Belmond Casa de Sierra Nevada features a full-service spa, an outdoor pool, and a fitness center. Valet parking is USD 19 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 0 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, a meeting room, and a library.