Hyatt Regency Grand Reserve Puerto Rico

4.0 star property
Beachfront, with full-service spa

Choose dates to view prices

Photo gallery for Hyatt Regency Grand Reserve Puerto Rico

3 outdoor pools, open 7:00 AM to 10:00 PM, sun loungers
3 outdoor pools, open 7:00 AM to 10:00 PM, sun loungers
Deluxe Villa, Ocean View (2 Queen Beds) | 1 bedroom, premium bedding, pillowtop beds, in-room safe
Lobby
Property grounds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Room service
  • Bar

Explore the area

View in a map
200 Coco Beach Blvd. Highway 955-I, Río Grande, 00745
  • Place, Coco Beach Golf and Country Club
    ‪2 min drive‬
  • Place, Grand Reserve Golf Club
    ‪2 min drive‬
  • Place, Luquillo Beach
    ‪14 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪47 min drive‬

Room options

Premier Villa, Ocean View (1 KING BED)

10.0 out of 10
Exceptional
(1 review)
  • 1075 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Premier Villa (1 KING BED)

  • 1075 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Deluxe Villa (2 QUEEN BEDS)

7.4 out of 10
Good
(3 reviews)
  • 688 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Room, 2 Double Beds, Ocean View

7.6 out of 10
Good
(4 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(28 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room (2 DOUBLE, ACCESSIBLE ROLL-IN SHOWER)

8.2 out of 10
Very good
(11 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

Room (2 QUEEN BEDS)

8.8 out of 10
Excellent
(26 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

9.4 out of 10
Exceptional
(133 reviews)
  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Oceanfront

9.0 out of 10
Wonderful
(16 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Oceanfront

9.4 out of 10
Exceptional
(26 reviews)
  • 520 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Garden View

9.2 out of 10
Wonderful
(35 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Garden View

9.0 out of 10
Wonderful
(45 reviews)
  • 513 sq ft
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Double Beds, Garden View

9.6 out of 10
Exceptional
(9 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed, Garden View

9.8 out of 10
Exceptional
(13 reviews)
  • 515 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Garden View

9.0 out of 10
Wonderful
(53 reviews)
  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Garden View

8.6 out of 10
Excellent
(35 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe Villa, Ocean View (2 Queen Beds)

  • 689 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds

Deluxe Villa, 1 King Bed, Ocean View

8.0 out of 10
Very good
(4 reviews)
  • 685 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Villa, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Río Grande

Located in Zarzal, Hyatt Regency Grand Reserve Puerto Rico is within a 15-minute drive of popular attractions such as Carabali Rainforest Park and The Outlet Ruta 66. This 579-room, 4-star resort has 3 outdoor pools along with a golf course and a full-service spa.

What's nearby

  • Coco Beach Golf and Country Club - 2 min drive - 1.3 miles
  • Grand Reserve Golf Club - 2 min drive - 1.3 miles
  • Luquillo Beach - 14 min drive - 7.1 miles
  • Carabali Rainforest Park - 14 min drive - 8.7 miles
  • El Yunque National Forest - 17 min drive - 8.6 miles

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 31 min drive

Restaurants

  • ‪Desperado - ‬9 min drive
  • ‪5 O’Clock Somewhere Bar & Grill - ‬12 min drive
  • ‪Nori Asian Grill - ‬2 min walk
  • ‪Subway - ‬8 min drive
  • ‪No Mames Wey - ‬10 min drive

About this property

Hyatt Regency Grand Reserve Puerto Rico

Beachfront, with full-service spa
Hyatt Regency Grand Reserve Puerto Rico features a golf course, a full-service spa, and 3 outdoor pools. Parking is USD 16.73 per night (USD 27.88 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for USD 96 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this beach resort include a children's pool, a 24-hour gym, and a sauna.
Guests can expect to find free WiFi and 50-inch Smart TVs with digital channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are also available.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including an outdoor tennis court. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Self parking on site (USD 16.73 per night)
  • Valet parking on site (USD 27.88 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 35 for adults and USD 20 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Martini Bar
  • Nectar
  • Nori Asian Grill
  • Prime 787
  • Water's Edge

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 20 buildings
  • Built in 2003
  • Mediterranean architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation (varies based on length of stay)
  • Dogs only
  • 1 total (35 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 18.0 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 20 for children
  • Airport shuttle fee: USD 96 per person (roundtrip)
  • Airport shuttle fee per child: USD 96 (roundtrip)
  • Self parking fee: USD 16.73 per night
  • Valet parking fee: USD 27.88 per night
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations need to be made in advance for golf tee times and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Melia Golf
Gran Melia Golf Puerto Rico
Gran Melia Golf Resort
Melia Coco Beach Puerto Rico Resort Rio Grande
Gran Melia Puerto Rico
Gran Melia Puerto Rico Golf
Gran Melia Resort Puerto Rico
Puerto Rico Golf Resort
Puerto Rico Gran Melia
Puerto Rico Gran Melia Resort
Gran Melia Golf Resort Puerto Rico Rio Grande
Gran Melia Golf Puerto Rico Rio Grande
Paradisus Puerto Rico
Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
Sol Melia Rio Grande
Gran Melia Rio Grande
Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Rio Grande
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico Resort Rio Grande
Melia Coco Beach Puerto Rico Rio Grande
Resort Melia Coco Beach Puerto Rico Rio Grande
Rio Grande Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Resort
Resort Melia Coco Beach Puerto Rico
Gran Melia Golf Resort Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Rio Grande

Frequently asked questions

Are free cancellation options available at Hyatt Regency Grand Reserve Puerto Rico?

Hyatt Regency Grand Reserve Puerto Rico provides free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hyatt Regency Grand Reserve Puerto Rico?

As of Nov 29, 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Grand Reserve Puerto Rico on Dec 1, 2025 start from $209.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Hyatt Regency Grand Reserve Puerto Rico?

This resort is situated in Zarzal within a short 19-minute walk of Coco Beach Golf and Country Club. You'll also find Wyndham Rio Mar Golf Course and Grand Reserve Golf Club within a short drive.

Will I be able to park at Hyatt Regency Grand Reserve Puerto Rico?

Yes, valet parking is offered for USD 27.88 per night. Accessible parking is also available for guests.

Is there a spa at Hyatt Regency Grand Reserve Puerto Rico?

There is a full-service spa available for guests to enjoy and services include sports massages, hot stone massages, body wraps, and couples treatments.

Does Hyatt Regency Grand Reserve Puerto Rico include a casino?

No, Hyatt Regency Grand Reserve Puerto Rico doesn't have a casino.

Is there an indoor pool at Hyatt Regency Grand Reserve Puerto Rico?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub. Guests have pool access between 7:00 AM and 10:00 PM.

What do couples enjoy most about Hyatt Regency Grand Reserve Puerto Rico?

This beachfront resort offers many amenities for couples, including Champagne service as well as a beach bar and 3 outdoor pools.

Are there hot tubs at Hyatt Regency Grand Reserve Puerto Rico?

Yes, this resort has a spa tub.

Does Hyatt Regency Grand Reserve Puerto Rico have a restaurant that serves breakfast?

Yes, Hyatt Regency Grand Reserve Puerto Rico has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hyatt Regency Grand Reserve Puerto Rico allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hyatt Regency Grand Reserve Puerto Rico for a fee of USD 150 per accommodation, per stay.

Are there connecting rooms at Hyatt Regency Grand Reserve Puerto Rico?

Yes, this resort has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hyatt Regency Grand Reserve Puerto Rico?

The closest major airport to Hyatt Regency Grand Reserve Puerto Rico is Luis Munoz Marin Intl. Airport (SJU), which is 22.6 mi away (31 minutes by car). Another top airport is Vieques (VQS-Antonio Rivera Rodriguez), which is around 28 mi away.

Are there rooms with balconies that I can book at Hyatt Regency Grand Reserve Puerto Rico?

Yes, some guestrooms at this resort offer a furnished balcony where guests can enjoy ocean or garden views.

Does Hyatt Regency Grand Reserve Puerto Rico have a wedding venue?

Take advantage of the wedding venue at Hyatt Regency Grand Reserve Puerto Rico if you plan to say "I do" during your trip.

Reviews

Hyatt Regency Grand Reserve Puerto Rico Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1909 out of 2789 reviews
Rating 8 - Good. 477 out of 2789 reviews
Rating 6 - Okay. 220 out of 2789 reviews
Rating 4 - Poor. 95 out of 2789 reviews
Rating 2 - Terrible. 88 out of 2789 reviews

Reviews

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, amenities
Great resort with a lot of amenities and for a reasonable price. The location on the island is far enough away from everything to feel secluded but close enough to get into town for shopping or nightlife if desired. I’d go back for sure.
Stayed 7 nights in Nov 2025

10/10 Excellent

Ixnoris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were amazing! Me and my husband fully enjoyed staying here and would love to come back soon!
Stayed 6 nights in Oct 2025

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has friendly staff and beautiful areas, and rooms.
Stayed 2 nights in Oct 2025

10/10 Excellent

alicia m sanchez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Great tranquil place private and peaceful
Stayed 9 nights in Jun 2025

10/10 Excellent

Keomi

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and beautiful. Staff went v about and beyond. Thank you Ms. Cruz
Stayed 4 nights in Aug 2025

10/10 Excellent

Kiwanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay will. Would stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Stacy Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 6 nights in Aug 2025

10/10 Excellent

William

Stayed 6 nights in Aug 2025

10/10 Excellent

Teresa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. Away from the hustle of San Juan but yet an easy drive to if desired. Rooms were very spacious and great. The staff was amazing and friendly. Loved the option of the big pool with a swim up bar or the quiet smaller pool.
Early morning beach time
Stayed 5 nights in Aug 2025

10/10 Excellent

Natalia, Houston

Stayed 6 nights in Jul 2025

6/10 Okay

Toni

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The resort was very nice & beautiful, the rooms are very spacious & staff does communicate well with EACH OTHER, however they seem to not communicate well with others who don’t speak the same language as them! Also the golf carts come when they want, doesn't matter when you call & ask for one!
Stayed 4 nights in Aug 2025

6/10 Okay

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful resort with nice amenities. Very comfortable, good food and service. My disappointment is that there was not more entertainment or activities, particularly in the evenings. Tremendous opportunity for a live band, dance lessons, group events, movie nights, DJ, etc. Just felt like the place kind of went to sleep in the evening. In the beautiful bar area there was a portable speaker with a playlist.
Stayed 3 nights in Aug 2025

10/10 Excellent

Diego

Stayed 5 nights in Aug 2025

10/10 Excellent

Carline

Stayed 5 nights in Aug 2025

10/10 Excellent

Kevin D

Liked: Cleanliness, staff & service, property conditions & facilities
Clean beautiful room staff amazing food good
Stayed 3 nights in Aug 2025

10/10 Excellent

Lisa

Stayed 4 nights in Aug 2025

10/10 Excellent

Victor Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Alejandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2025

10/10 Excellent

Geovalin

Stayed 6 nights in Aug 2025

10/10 Excellent

Karina

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly 5 star hotel from the moment you pull over at the entrance. Everyone so attentive, cordial and efficient. As a family we had the best of the stay. I travelled with My service dog and everyone was were very accommodating, I was even able to order food for her from the regular menu. They prepared it for her with not salt or seasoning. I will suggests a dog to add a dog menu that will be quite helpful for those traveling with pets or service dogs that don’t eat kibbles like mine. And dog amenities like dog bed if possible. Otherwise, excellent service. Facilities are super clean and the beach just beautiful
Stayed 2 nights in Aug 2025

8/10 Good

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, spend the extra money on the ocean view. It was an amazing stay and experience. You have to make reservations to eat at hotel restaurants (a little expensive but good) and use red-table (app) for Nectar (probably the best restaurant there). I would have gave the hotel five stars, six if possible- but Nori was such a disappointment. When you stay at hotels like this you remember two things- The experience and the food. Nori an Asian Fusion restaurant used packaged ramen broth and noodles. Don’t get me wrong ramen is great, and yes even on vacation people want to eat ramen. But it was so bad we had to send it back to the kitchen and my Chicken tiki masala, was just as bad. There’s lots of seaweed beds on the beach. Not a disappointment for us, but probably for some. Note: Getting rides is a little difficult from the hotel, but not impossible. Hotel taxi is about $85 one way. Schedule ahead if you can (Uber/ Lyft). The hotel is about 30 to 40 minutes from Old SanJuan and less from the airport. If you’re going to El Yunque without hotel help- know that rider share WILL NOT get you from pick you up. They might drop you off, but then your on your own.
Stayed 6 nights in Aug 2025

10/10 Excellent

Dolores

Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025