Hyatt Regency Grand Reserve Puerto Rico

4.0 star property
Beachfront, with full-service spa

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Photo gallery for Hyatt Regency Grand Reserve Puerto Rico

3 outdoor pools, open 7:00 AM to 10:00 PM, sun loungers
Creator video
Lobby
Property grounds
Deluxe Villa, Ocean View (2 Queen Beds) | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Room service
  • Bar

Explore the area

View in a map
200 Coco Beach Blvd. Highway 955-I, Río Grande, 00745
  • Place, Carabali Rainforest Park
    ‪15 min drive‬
  • Place, Luquillo Beach
    ‪15 min drive‬
  • Place, Bahia Beach
    ‪19 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪37 min drive‬

Room options

Premier Villa, Ocean View (1 KING BED)

10.0 out of 10
Exceptional
(1 review)
  • 1075 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Premier Villa (1 KING BED)

  • 1075 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Deluxe Villa (2 QUEEN BEDS)

7.4 out of 10
Good
(3 reviews)
  • 688 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Room, 2 Double Beds, Ocean View

7.6 out of 10
Good
(4 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(27 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room (2 DOUBLE, ACCESSIBLE ROLL-IN SHOWER)

8.2 out of 10
Very good
(11 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

Room (2 QUEEN BEDS)

8.8 out of 10
Excellent
(26 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

9.4 out of 10
Exceptional
(132 reviews)
  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Oceanfront

9.0 out of 10
Wonderful
(16 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Oceanfront

9.4 out of 10
Exceptional
(26 reviews)
  • 520 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Garden View

9.2 out of 10
Wonderful
(35 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Garden View

9.0 out of 10
Wonderful
(45 reviews)
  • 513 sq ft
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Double Beds, Garden View

9.6 out of 10
Exceptional
(8 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed, Garden View

9.8 out of 10
Exceptional
(13 reviews)
  • 515 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Garden View

9.2 out of 10
Wonderful
(51 reviews)
  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Garden View

8.6 out of 10
Excellent
(35 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe Villa, Ocean View (2 Queen Beds)

  • 689 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds

Deluxe Villa, 1 King Bed, Ocean View

8.0 out of 10
Very good
(4 reviews)
  • 685 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Villa, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Río Grande

Located in Zarzal, Hyatt Regency Grand Reserve Puerto Rico is within a 15-minute drive of popular attractions such as Carabali Rainforest Park and The Outlet Ruta 66. This 579-room, 4-star resort has 3 outdoor pools along with a golf course and a full-service spa.

What's nearby

  • Coco Beach Golf and Country Club - 2 min drive - 1.3 miles
  • Wyndham Rio Mar Golf Course - 13 min drive - 6.5 miles
  • Carabali Rainforest Park - 15 min drive - 8.1 miles
  • Luquillo Beach - 15 min drive - 6.9 miles
  • Bahia Beach - 19 min drive - 10.2 miles

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 31 min drive

Restaurants

  • ‪Desperado - ‬9 min drive
  • ‪Nori Asian Grill - ‬2 min walk
  • ‪No Mames Wey - ‬10 min drive
  • ‪5 O’Clock Somewhere Bar & Grill - ‬12 min drive
  • ‪Subway - ‬8 min drive

About this property

Hyatt Regency Grand Reserve Puerto Rico

Beachfront, with full-service spa
Hyatt Regency Grand Reserve Puerto Rico features a golf course, a full-service spa, and 3 outdoor pools. Parking is USD 16.73 per night (USD 27.88 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for USD 96 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this beach resort include a children's pool, a 24-hour gym, and a sauna.
Guests can expect to find free WiFi and 50-inch Smart TVs with digital channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are also available.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including an outdoor tennis court. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Self parking on site (USD 16.73 per night)
  • Valet parking on site (USD 27.88 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 35 for adults and USD 20 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Martini Bar
  • Nectar
  • Nori Asian Grill
  • Prime 787
  • Water's Edge

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 20 buildings
  • Built in 2003
  • Mediterranean architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation (varies based on length of stay)
  • Dogs only
  • 1 total (35 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 18.0 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 20 for children
  • Airport shuttle fee: USD 96 per person (roundtrip)
  • Airport shuttle fee per child: USD 96 (roundtrip)
  • Self parking fee: USD 16.73 per night
  • Valet parking fee: USD 27.88 per night
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations need to be made in advance for golf tee times and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Melia Golf
Gran Melia Golf Puerto Rico
Gran Melia Golf Resort
Melia Coco Beach Puerto Rico Resort Rio Grande
Gran Melia Puerto Rico
Gran Melia Puerto Rico Golf
Gran Melia Resort Puerto Rico
Puerto Rico Golf Resort
Puerto Rico Gran Melia
Puerto Rico Gran Melia Resort
Gran Melia Golf Resort Puerto Rico Rio Grande
Gran Melia Golf Puerto Rico Rio Grande
Paradisus Puerto Rico
Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
Sol Melia Rio Grande
Gran Melia Rio Grande
Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Rio Grande
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico Resort Rio Grande
Melia Coco Beach Puerto Rico Rio Grande
Resort Melia Coco Beach Puerto Rico Rio Grande
Rio Grande Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Resort
Resort Melia Coco Beach Puerto Rico
Gran Melia Golf Resort Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Rio Grande

Frequently asked questions

Are free cancellation options available at Hyatt Regency Grand Reserve Puerto Rico?

Hyatt Regency Grand Reserve Puerto Rico provides free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hyatt Regency Grand Reserve Puerto Rico?

As of Oct 19, 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Grand Reserve Puerto Rico on Oct 20, 2025 start from $259.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Hyatt Regency Grand Reserve Puerto Rico?

This resort is situated in Zarzal within a short 19-minute walk of Coco Beach Golf and Country Club. You'll also find Wyndham Rio Mar Golf Course and Grand Reserve Golf Club within a short drive.

Will I be able to park at Hyatt Regency Grand Reserve Puerto Rico?

Yes, valet parking is offered for USD 27.88 per night. Accessible parking is also available for guests.

Is there a spa at Hyatt Regency Grand Reserve Puerto Rico?

There is a full-service spa available for guests to enjoy and services include hot stone massages, sports massages, body wraps, and couples treatments.

Does Hyatt Regency Grand Reserve Puerto Rico include a casino?

No, Hyatt Regency Grand Reserve Puerto Rico doesn't have a casino.

Is there an indoor pool at Hyatt Regency Grand Reserve Puerto Rico?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub. Guests have pool access between 7:00 AM and 10:00 PM.

What amenities will couples enjoy at Hyatt Regency Grand Reserve Puerto Rico?

This beachfront resort offers many amenities for couples, including Champagne service as well as a beach bar and 3 outdoor pools.

Are there hot tubs at Hyatt Regency Grand Reserve Puerto Rico?

Yes, this resort has a spa tub.

Does Hyatt Regency Grand Reserve Puerto Rico have a restaurant that serves breakfast?

Yes, Hyatt Regency Grand Reserve Puerto Rico has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hyatt Regency Grand Reserve Puerto Rico allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hyatt Regency Grand Reserve Puerto Rico for a fee of USD 150 per accommodation, per stay.

Are there connecting rooms at Hyatt Regency Grand Reserve Puerto Rico?

Yes, this resort has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hyatt Regency Grand Reserve Puerto Rico?

The closest major airport to Hyatt Regency Grand Reserve Puerto Rico is Luis Munoz Marin Intl. Airport (SJU), which is 22.6 mi away (31 minutes by car). Another top airport is Vieques (VQS-Antonio Rivera Rodriguez), which is around 28 mi away.

Are there rooms with balconies at Hyatt Regency Grand Reserve Puerto Rico?

Yes, some guestrooms at this resort offer a furnished balcony where guests can enjoy ocean or garden views.

Does Hyatt Regency Grand Reserve Puerto Rico have a wedding venue?

Take advantage of the wedding venue at Hyatt Regency Grand Reserve Puerto Rico if you plan to say "I do" during your trip.

Hyatt Regency Grand Reserve Puerto Rico Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1845 out of 2719 reviews
Rating 8 - Good. 471 out of 2719 reviews
Rating 6 - Okay. 220 out of 2719 reviews
Rating 4 - Poor. 96 out of 2719 reviews
Rating 2 - Terrible. 87 out of 2719 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has friendly staff and beautiful areas, and rooms.
Stayed 2 nights in Oct 2025

8/10 Good

Milagros

Liked: Cleanliness, staff & service, amenities
I loved everything , it is such a beautiful and enjoyable place to stay with friends and family . ❤️Hope to come again next year!
Stayed 6 nights in Jul 2025

8/10 Good

Clarissa

Liked: Cleanliness, amenities, property conditions & facilities
The spacious layout and places to sit and congregate.
Stayed 4 nights in Jul 2025

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great and the people at the hotel did a great job making you field welcome.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was beautiful and the guests and staff were very friendly! This was my first trip to PR and it definitely won’t be my last..loved the food and the atmosphere it was amazing. The surrounding areas were amazing,we went to other places and the beaches were amazing too.. Thank you for the hospitality and making this experience so special for me and my family! This was a birthday trip for me and a college graduation gift for my niece.
Stayed 6 nights in Jul 2025

10/10 Excellent

Elis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property to explore! The rooms were very spacious with huge windows to enjoy the views of the property. The bathroom has a perfect layout with a big walk in shower. The king bed was super comfy and large flat screen made the room very relaxing when taking a break or getting ready for bed. The property had all the best things to enjoy like the kayaks, bicycles, and the pool with bar. I highly recommend staying at Hyatt Regency when visiting Puerto Rico!
Stayed 5 nights in Jul 2025

10/10 Excellent

Exel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this resort to be the perfect landing ground for a proposal to my partner. We loved the grounds, privacy, multiple pools, private beach, and very friendly staff. Our room was towards the back of the property and was incredibly quiet and peaceful. That being said while we were there they hosted a huge conference that took over the entire resort - including a majority of the private beach (built mini stages and kiosks from sponsors etc). We are talking giant blow up mascots and tunnels, taking over of villas and bars, they fenced off sections of the walk ways - parking then became some what of an issue, so it went from a VERY quiet and peaceful retreat to a busy corporate event, but all that being said the staff was amazingly attentive - we had an issue with the air conditioner and someone was there to fix it in 5 minutes and the front desk was completely apologetic. The room service was fast and tasted good. The cart drivers were always offering rides to a from wherever you needed to go - and would remember you if they had helped you in the past. The room was always very clean and the bed was INCREDIBLY comfortable. We would 100% stay here again and recommended all of our friends to come stay here too!
Beautiful area just off of the main lobby
Perfect private corner of the beach where I proposed to my partner
Peaceful hammocks we laid out on at night to star gaze. Even with the bright work lights from setting up the corporate event it was lovely.
Stayed 5 nights in Jul 2025

6/10 Okay

Erika

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
While the property itself was beautiful, the service culture was not at all warm or welcoming. Staff didn’t say hello, even when my family went out of our way to be friendly and engage with them. With the exception of a small handful (including security staff), staff completely ignored guests when they walked by. Not once did someone see us and ask if we needed anything, let alone ask how we were doing or whether we were enjoying our stay. This was really surprising, considering it’s a luxury resort. We travel for the full experience— and that includes the people and feeling of a place. It felt cold, disconnected, and entirely transactional. If a warmth and connection to people is important to you, I wouldn’t recommend this hotel.
Stayed 5 nights in Jul 2025

6/10 Okay

joel v

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
I was extremely disappointed with my stay at the Hyatt Regency Grand Reserve. The biggest issue was being hit with a surprise daily self-parking fee at checkout. As a paying guest, parking should be included. It felt like a setup—after a 3-mile drive through two security gates, I was handed a key card for parking with no mention of a charge. Then I find out I’m being billed over $16 per day. When I asked the front desk where guests could park for free, the rep admitted there were no options. I even asked, “So what if I didn’t want to pay—should I park at the first gate and walk three miles?” No answer. That says it all. On top of that, the food and drinks were overpriced and underwhelming. Thankfully, I know Puerto Rico well and didn’t plan on eating at the hotel every day, but it’s still frustrating to see such high prices for mediocre quality. This hotel looks nice on the surface, but between the hidden fees and overpriced amenities, it feels like guests are being taken advantage of. Not what I expect from a resort at this level.
Stayed 7 nights in Jul 2025

8/10 Good

Chane

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jul 2025

10/10 Excellent

Yolanda, Chicago

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at the Hyatt Grand Reserve every time we travel to Puerto Rico. Beautiful rooms, and grounds, everyone is so kind and helpful since the moment you check in. They have 3 pools, bikes to ride peacefully in the grounds and more activities. They are so accommodating and welcoming. You must try the Nectar Restaurant in the resort is very well priced and so delicious!
Stayed 5 nights in Jul 2025

6/10 Okay

Jonnathan

Stayed 3 nights in Jul 2025

10/10 Excellent

maría

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Jul 2025

4/10 Poor

Griselda

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The property is beautiful without a d
Stayed 4 nights in Jul 2025

10/10 Excellent

Adriana

Stayed 5 nights in Jul 2025

10/10 Excellent

Fritzgerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice and super vacation spot…!!
Stayed 4 nights in Jul 2025

6/10 Okay

Luis

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nothing to do
Stayed 4 nights in Jul 2025

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the fact that they had the gulf car to take you around on the property. That was very convenient especially on hot days.
Stayed 6 nights in Jul 2025

10/10 Excellent

Dakota Skye

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay
Stayed 7 nights in Jul 2025

10/10 Excellent

Saran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Dentravious

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, friendly and fun
Stayed 4 nights in May 2025

8/10 Good

Zabrina

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay with my family. We took advantage of what the resort offered. Puerto Rico is one beautiful island 🇵🇷♥️
Stayed 7 nights in Jul 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025