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El Conquistador Resort

4.0 star property

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Photo gallery for El Conquistador Resort

Children's activities
Terrace/patio
Exterior
Couples treatment rooms, hot tub, steam room, body treatments
Point of interest

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 Conquistador Avenue, Fajardo, 00738
  • Place, El Conquistador Golf Course
    ‪4 min drive‬
  • Place, Parque Nacional Balneario Seven Seas
    ‪4 min drive‬
  • Place, El Yunque National Forest
    ‪27 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪58 min drive‬

Room options

View all photos for Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(158 reviews)
  • Ocean view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(265 reviews)
  • Ocean view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • Bay view
  • 800 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(67 reviews)
  • Ocean view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(88 reviews)
  • Ocean view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Marina View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Marina View

8.8 out of 10
Excellent
(17 reviews)
  • Marina view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Accessible, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible, Ocean View

7.8 out of 10
Good
(11 reviews)
  • Ocean view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Accessible, Marina View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible, Marina View

8.0 out of 10
Very good
(8 reviews)
  • Marina view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Panoramic Single Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Panoramic Single Room

9.4 out of 10
Exceptional
(30 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Panoramic Double Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Panoramic Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

One-Bedroom Suite King Bed, Marina

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Fajardo

Located in Cabezas, El Conquistador Resort is 2.4 mi (3.8 km) from Laguna Grande and within a 15-minute drive of other popular attractions like Cayo Icacos. This 677-room, 4-star hotel welcomes business and leisure travelers with 4 outdoor pools, a private beach, and a golf course. It's connected to the convention center in central Fajardo, and a short drive from El Conquistador Golf Course and Parque Nacional Balneario Seven Seas.

What's nearby

  • El Conquistador Golf Course - 4 min drive - 1.1 miles
  • Parque Nacional Balneario Seven Seas - 4 min drive - 1.3 miles
  • Las Cabezas de San Juan Nature Reserve - 6 min drive - 1.7 miles
  • Laguna Grande - 8 min drive - 2.5 miles
  • El Yunque National Forest - 27 min drive - 13.1 miles

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 68 min drive

Restaurants

  • ‪Sabalos - ‬6 min drive
  • ‪Bono - ‬1 min walk
  • ‪El Yate - ‬6 min drive
  • ‪Costa Mia Restaurant - ‬5 min drive
  • ‪El Cayo - ‬6 min drive

About this property

El Conquistador Resort

El Conquistador Resort features a private beach, a golf course, and a marina. Parking is available for USD 15 per day (USD 25 per day for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and concierge services. Other amenities at this beach hotel include a full-service spa, 4 outdoor pools, and a free water park.
Guests can expect to find free WiFi and 42-inch LCD TVs with satellite channels and DVD players. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. IPod docks, refrigerators, and coffee makers are other standard amenities. Housekeeping is available once per stay.
Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 20 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Limo/town car service
  • Secured, uncovered self parking on site (USD 15 per day)
  • Secured, uncovered valet parking on site (USD 25 per day; includes in/out privileges)
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 8 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Ballyhoo
  • BoNo
  • Café Bella Vista
  • Hightide Rooftop Bar
  • Ventanas

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 4 outdoor pickleball courts
  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Free water park
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Lazy river
  • Pro golf shop
  • Shopping
  • Table tennis
  • Tennis lessons
  • TV in common areas
  • Water sports equipment
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's pool
  • DVD player
  • Free water park access
  • In-room refrigerator
  • Lazy river
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 40 meeting rooms
  • Business center
  • Conference center (100,000 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a nature reserve
  • In the mountains
  • Marina
  • On a private beach
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1968
  • Lifeguards
  • Mediterranean architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • DVD player
  • Hulu
  • iPod dock
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Composting
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in fee: USD 65

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: USD 65

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 70.85 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Concierge service
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: USD 15 per day
  • Uncovered valet parking fee: USD 25 per day (in/out privileges)
  • Early check-in fee: USD 65 (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 11:00 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • No cribs or infant beds are available.

Property is also known as

El Conquistador Resort Waldorf Astoria Hotel Fajardo

El Conquistador Waldorf Astoria Fajardo

El Conquistador Resort Waldorf Astoria Hotel

El Conquistador Waldorf Astoria Resort Fajardo

El Conquistador Waldorf Astoria Resort

El Conquistador Waldorf Astoria

El Conquistador A Waldorf Astoria Resort

El Conquistador Resort a Waldorf Astoria Hotel

Conquistador Waldorf Astoria

El Conquistador Resort Hotel

El Conquistador Resort Fajardo

El Conquistador Resort Hotel Fajardo

Frequently asked questions

Are free cancellation options available at El Conquistador Resort?

El Conquistador Resort offers free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at El Conquistador Resort?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at El Conquistador Resort on Jun 1, 2026 start from $419, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to El Conquistador Resort?

This hotel is situated in Cabezas within a short 17-minute walk of El Conquistador Golf Course. You'll also find Las Cabezas de San Juan Nature Reserve and Palomino Island within a short drive.

Will I be able to park at El Conquistador Resort?

Yes, valet parking is offered for USD 25 per day and self parking is available for USD 15 per day. Though parking is limited parking, wheelchair-accessible van parking is also available.

Is a spa located at El Conquistador Resort?

There is a full-service spa available for guests to enjoy and services include Swedish massages, deep-tissue massages, couples treatments, and aromatherapy.

Does El Conquistador Resort feature a casino?

No, El Conquistador Resort doesn't have a casino.

Is there an indoor pool at El Conquistador Resort?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools. Guests have pool access between 7:00 AM and 11:00 PM.

What do couples enjoy most about El Conquistador Resort?

At this waterfront hotel, there are many amenities for couples, including champagne service and in-room massages in each guestroom, and some feature ocean view.

Does El Conquistador Resort have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does El Conquistador Resort have a restaurant that serves breakfast?

Yes, El Conquistador Resort has 8 restaurants, and serves breakfast for a surcharge.

Does El Conquistador Resort allow pets to stay free of charge?

No, pets aren't allowed at El Conquistador Resort though service animals are welcome.

Does El Conquistador Resort have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Where is the closest airport to El Conquistador Resort?

The closest major airport to El Conquistador Resort is Vieques (VQS-Antonio Rivera Rodriguez), which is about 18 mi away. Another top airport is Culebra (CPX-Benjamin Rivera Noriega), which is around 21.6 mi away.

Can I book a room with a balcony at El Conquistador Resort?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean and garden views.

Does El Conquistador Resort offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at El Conquistador Resort.

El Conquistador Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2389 out of 3401 reviews
Rating 8 - Good. 543 out of 3401 reviews
Rating 6 - Okay. 265 out of 3401 reviews
Rating 4 - Poor. 91 out of 3401 reviews
Rating 2 - Terrible. 113 out of 3401 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Annmarie

Stayed 3 nights in Apr 2026

6/10 Okay

Mark

Stayed 5 nights in Apr 2026

10/10 Excellent

KJ

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely LOVED our stay at el conquistador. It was amazing! Highly recommend. We stayed in Las Brisas and it was great.
Stayed 5 nights in Mar 2026

10/10 Excellent

Andrea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! We stayed in the marina area down by the water park. It was so fun for kids and families. So many activities! The ferry to the island was my favorite. The beach there was beautiful and we had the best lunch at the restaurant there. This resort literally has everything! Restaurants are a little pricey but that’s what I’d expect at a place like this. Will be back!
Water park kids pool
Private island
They did free s’mores at night
Pool area at water park
Stayed 4 nights in Mar 2026

10/10 Excellent

Robert

Stayed 1 night in Feb 2026

10/10 Excellent

Lester

Stayed 2 nights in Jan 2026

10/10 Excellent

KIMBERLY

Liked: Cleanliness, amenities, property conditions & facilities
Our room was in the best location down by the marina, right by the waterpark. It was a waterfront corner room with a double patio. All the food was great. We ate at several property restaurants, all great. Palomino island was fabulous and they mixed the best tropical drinks. The water was beautiful and enough lounge chairs and umbrellas for all guests. The entire resort was amazing
Stayed 3 nights in Feb 2026

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was great, hotel is beautiful but the best part was the staff. Everyone from front desk to boats and ferrys, to housekeeping, to restaurants was helpful, kind, knowledgeable and entirely delightful. Palamino island, Couqi kids pool, and other activities and amenities kept us happy. Will go back again!!
Stayed 6 nights in Feb 2026

10/10 Excellent

Eric

Stayed 6 nights in Feb 2026

10/10 Excellent

Juan, Miami

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent. Impressive lovely
Stayed 4 nights in Jan 2026

10/10 Excellent

David Angel

Liked: Cleanliness, amenities, property conditions & facilities
Room was comfortable and clean with a beautiful ocean view and the resort. I would definitely recommend for couple or families. The restaurants all serve delicious food.. one of my favorites was ventanas and the steakhouse! Did not disappoint will definitely come back!
Stayed 5 nights in Feb 2026

8/10 Good

Colleen E

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room spotless, and staff so kind! Grounds and pools so clean! Plenty to do with out teen girls. Only thing keeping this resort from excellent was the restaurant dinner food was just okay. But we loved the vibe.
Stayed 4 nights in Feb 2026

4/10 Poor

Frances

Traveled with group, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
I check in time was scheduled for 4 PM my room original room was not available so the staff put me in a horrible view room facing the utility area. My sister waited until 7:30 PM for her room, which inconvenienced me by having everyone shower and get dressed in my room. although the compound is beautiful, the pool, the eateries, lobbies, restaurants, and stores. The actual room that I got reassigned was horrible and now it actually explained why the manager scrubbed her shoulders like oh well just put her in it attitude. I paid for ocean front view which was what i had been assigned but since my room wasn’t ready which was not my fault I got stuck looking at the trees and the small road that lead to a utility room for the actual employees.
Stayed 1 night in Feb 2026

2/10 Terrible

Michael

Traveled with family and small children
Disliked: Cleanliness
We had a tiresome stay. My review of the hotel is that it’s a bad place to show up tired and hungry. We waited in lines for at about 4 hours a day. That includes waiting for the ferry and then waiting for dinner. The first day we waited 3.5 hours for a call from the restaurant near the front desk. Despite my checking in with them 3 times a call never came. But that wait time also includes things like waiting over 45 minutes for somebody to take our order after we get a table. This is the worst customer service I’ve ever seen in my life! The hotel is so overpriced for the rooms and all the food. We’re staying in room 3140 and there’s visible dirt on the walls in the hallway. We’re talking about baseboards caked with dust and the walls dirty as well. I’ve worked in hotels before and this place is sad. We regret coming here and we will never make that mistake again! We also had to make 4 or trips to the front desk to get the ocean view room we paid for. That took about 2 hours over 24 hours. The room was quite out dated. The front desk initially said it was our fault for using Expedia, or expedias fault.
Stayed 3 nights in Feb 2026

8/10 Good

Joanna

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful hotel & location! Great amenities but very busy during school vacations with long waits.
Stayed 4 nights in Feb 2026

8/10 Good

Laura Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a nice hotel. You can’t just walk out to the beach, that’s something people should know. Oceanfront means u can see it from a distance. U have to ride a trolley thing to go down the mountain and then take a boat to go to the beach. That was not clear when we booked. The place is clean.everyone has to slam the doors to get them to lock( this is def something they need to look into, thats loud and annoying). The boat ride is fun, their private beach is nice. Food inside the resort is pricey. The place is beautiful,and really nice landscaping and views. People are friendly. Would return.
Stayed 4 nights in Feb 2026

10/10 Excellent

Rosa

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything about it.
21 and older bar & dance floor
Directions
Palomino Island beach
Marina
Stayed 7 nights in Feb 2026

4/10 Poor

David

Traveled with family
Disliked: Cleanliness
We are frequent guests at El Conquistador Resort in Fajardo, which made this Valentine’s weekend stay especially disappointing. We arrived on February 12th and experienced a delayed check-in due to another guest complaining that her room smelled of mold. We assumed it was an isolated issue—until we opened our door and were hit with the same strong musty odor. We requested a room change, but a large wedding meant nothing else was available. Another couple nearby reported the same problem. Housekeeping was sent, but the smell remained. The HVAC appeared to be leaking or heavily condensating into the carpet, which stayed damp. The carpet also didn’t seem vacuumed—debris ended up in our bed if we didn’t wipe our feet. In the bathroom, the shower handle came off in my hand. Breakfast at Ventanas was equally frustrating. We were seated promptly but left after nearly 20 minutes without service, and then waited another 10 minutes for a manager. On a positive note, dinners at Ballyhoo and Bono were excellent and helped salvage the trip. It’s unfortunate to see the resort’s condition declining, as it has long been one of our favorite destinations. We hope improvements are made.
Stayed 3 nights in Feb 2026

10/10 Excellent

Marina

Traveled with group, Traveled with family and small children
Service is a little slow but we were on vacation and not in rush. The hotel was gorgeous. Exceeded all expectations!
Stayed 4 nights in Feb 2026

10/10 Excellent

Hathem

Stayed 4 nights in Feb 2026

2/10 Terrible

Jalen

Stayed 4 nights in Feb 2026

8/10 Good

Scott

Liked: Cleanliness, amenities
Check in was miserable. The workers were unpleasant and uncaring about the fact we had asked for a room not in the marina but we got one anyway. Told us to come back to desk after 20 minutes in vase they could switch us and when we showed up they said no anyway. Waste of time!
Stayed 6 nights in Feb 2026

10/10 Excellent

john, sandown

Liked: Cleanliness, amenities, property conditions & facilities
The place is excellent outstanding had a beautiful time
Stayed 4 nights in Feb 2026

10/10 Excellent

Jessica

Stayed 5 nights in Feb 2026

6/10 Okay

Dioben

Stayed 4 nights in Feb 2026

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