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City Express San Jose Airport

3.0 out of 5.0

Recent guest reviews

The Hotel is good for the Price, however there are 2 main oppotunities to address: 1) The air condition system in the room is noisy and does not work properly (you cannot set a temperature level) - so it is too cold or off. 2) Breakfast is really bad.

City Express was amazing! Great staff, wonderful and quick check-in and out. Entire building, including the rooms, were absolutely spotless! Delicious breakfast, with a great variety of authentic, native food. And surprisingly quiet for being in the city. For our first time out of the US, it was Totally UNEXPECTED! We prepared for the worst and received the Absolute Best!

Hotel staff very nice and clean room. Next to lots of shopping and a mall

We found the hotel staff to be friendly and helpful. The room was clean, comfortable and quiet. It is within walking distance of the mall. The A/C worked well which I appreciated a lot. We had plenty of hot water. I would definitely stay there again.

Nice and clean hotel. it is near San Jose Juan Santamaria International Airport. The shuttle bus was great and on time. There is a shopping mall nearby where you can get food.

We greatly appreciated the friendly & helpful staff. We arrived very early & were quickly given a room. There were some technical problems but each one of them was immediately addressed. ( phone was replaced, extra towels were brought because we had 4 people). The breakfast buffet was good quality and fresh. The only concern we had was that we were told that the airport shuttle was not available after 4 pm. we Would have had a long wait at the airport. The staff was very professional and friendly, the only thing I missed was not having a small fridge in the room. I would highly recommend this hotel.

Great Location just next to a mall and restaurants

It was really clean and quite. I did like it a lot. Good enough to stay one night or two. Good breakfast.

We were 9 people in 3 room and our experience was amazing! Close to airport, free airport shuttle, great breakfast, and even though a bit slow, very good service!

this hotel have plenty of places to go and eat, close by, and we enjoy our stay.

Priced right. We stayed the last night of our vacation for convenience of the airport. This was the perfect place. Clean suitable rooms and friendly staff.

Ok hotel. Staff is very friendly. Breakfast is the same everyday. Gets boring after 2 days. Room is ok. Nothing special. Location is quiet. Bus across the street takes you to San Jose. Mall next door with a nice food court.

For the price great price to layover prior to and after flights. Close to airport, shuttle available, cont. Breakfast. Couple bars/grills across street.

Fantastic value for our money, very friendly staff and good location. The hotel has all you need for half the price of comparable hotels

We had a pleasant experience. However, we were told that we needed to wait 45 minutes for a shuttle so we took a taxi (additional 20.00 expense).

Everything was great, especially staff was very helpful and made us happy. It was fisrt day of our Cost Rica trip, so we got a good impression of Cost Rica. It was really it.

Newer building and furnishing,, simple but good for the around $50 rate.

I was a bit apprehensive of this hotel given the scant reviews (when I was checking it out). However, upon reaching the place, I was pleasantly surprised by how good it really was. The room was very neat and the staff was friendly. They even have a complimentary shuttle to the San Jose Costa Rica airport. Excellent value!

The staff was very nice to us. They were helpful and sweet. The room was very clean and neat. The bathroom and shower was very clean and provided soap and shampoo. The hotel is an 8 minute drive to the aeropuerto.

The hotel has good location, easy access to / from highway, walking distance from shops and restaurants of the Cartiari commercial center. The building is new, rooms are big. Only negative thing....the included breakfast is poor and is served with plastic dishes. forks and spoons.

Room options

Standard Room, 1 Queen Bed

Queen 1 | Sleeps 2

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for City Express San Jose Airport

Everyone (4) Business (2) Couples (6) Family (6) Friends (4)
3

not too comfortable

Everyone

The Hotel is good for the Price, however there are 2 main oppotunities to address: 1) The air condition system in the room is noisy and does not work properly (you cannot set a temperature level) - so it is too cold or off. 2) Breakfast is really bad.

By , from Mexico on May 15, 2017

Review comment responded on May 18, 2017

Dear Carlos, We appreciate your preference to choose us as your choice of accommodation and the time you took to give us your comments, this allows us to improve day by day, we are sorry to know that your stay was not all pleasant, be assured that our maintenance department and breakfast service will make efforts to overcome such details and show you improvements in your next visit Our maintenande department will make a preventive maintenance to improve the air condition operation and about our breakfast we will work in a different variety and preparation of food in order to make people to eat pleasantly We will continue making an effort to make your next visit better, we appreciate the time you took to write your valuable comments Have an excellent day.

5

totally unexpected!

Everyone

City Express was amazing! Great staff, wonderful and quick check-in and out. Entire building, including the rooms, were absolutely spotless! Delicious breakfast, with a great variety of authentic, native food. And surprisingly quiet for being in the city. For our first time out of the US, it was Totally UNEXPECTED! We prepared for the worst and received the Absolute Best!

By , from Detroit, MI on Oct 13, 2016

4
Everyone

Hotel staff very nice and clean room. Next to lots of shopping and a mall

By , from utah on May 17, 2016

5

clean, comfortable hotel for a good price

Everyone

We found the hotel staff to be friendly and helpful. The room was clean, comfortable and quiet. It is within walking distance of the mall. The A/C worked well which I appreciated a lot. We had plenty of hot water. I would definitely stay there again.

By , from Houston on Apr 30, 2016

4

snow

BusinessTravelers

Nice and clean hotel. it is near San Jose Juan Santamaria International Airport. The shuttle bus was great and on time. There is a shopping mall nearby where you can get food.

By on Mar 3, 2016

5

excellent staff service!

Families

We greatly appreciated the friendly & helpful staff. We arrived very early & were quickly given a room. There were some technical problems but each one of them was immediately addressed. ( phone was replaced, extra towels were brought because we had 4 people). The breakfast buffet was good quality and fresh. The only concern we had was that we were told that the airport shuttle was not available after 4 pm. we Would have had a long wait at the airport. The staff was very professional and friendly, the only thing I missed was not having a small fridge in the room. I would highly recommend this hotel.

By on Nov 17, 2015

5

great location

Couples

Great Location just next to a mall and restaurants

By on Apr 24, 2015

4

good

Couples

It was really clean and quite. I did like it a lot. Good enough to stay one night or two. Good breakfast.

By on Apr 8, 2015

5

awesome hotel!

GetawayWithFriends

We were 9 people in 3 room and our experience was amazing! Close to airport, free airport shuttle, great breakfast, and even though a bit slow, very good service!

By on Mar 19, 2015

4

good choice hotel

GetawayWithFriends

this hotel have plenty of places to go and eat, close by, and we enjoy our stay.

By on Mar 4, 2015