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Hotel Helvérica

3.5 star property

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Photo gallery for Hotel Helvérica

View from room
Deluxe Room, Balcony | Egyptian cotton sheets, premium bedding, down comforters, in-room safe
Restaurant
A bedroom with a large bed, a bedside table with a lantern, a chair, and a view of a tiled roof and mountains through a sliding door.
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Room service
  • Housekeeping

Explore the area

View in a map
Francisco I. Madero. No. 14, Col. Centro, San Cristóbal de las Casas, CHIS, 29200
  • Place, San Cristóbal de las Casas Cathedral
    ‪2 min walk‬
  • Place, Plaza 31 de Marzo
    ‪2 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪3 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪149 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Standard Room, 1 King Bed

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Standard Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 247 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Double Room, Balcony

  • City view
  • 269 sq ft
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, Balcony

Deluxe Room, Balcony | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Room, Balcony

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

San Cristóbal de las Casas

Located in Zona Centro, Hotel Helvérica is next to popular attractions like Foro Cultural Kinoki and Church of San Nicolás. This 3.5-star hotel has 16 guestrooms and offers free in-room WiFi, free self parking, and a rooftop terrace.

What's nearby

  • San Cristóbal de las Casas Cathedral - 2 min walk - 0.1 miles
  • Plaza 31 de Marzo - 2 min walk - 0.1 miles
  • Church of San Nicolás - 2 min walk - 0.1 miles
  • Mesoamerican Museum of Jade - 3 min walk - 0.2 miles
  • Santo Domingo Handicraft Market - 3 min walk - 0.2 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 72 min drive

Restaurants

  • ‪La Viña de Bacco - ‬2 min walk
  • ‪CASA CAFEÓLOGO - ‬2 min walk
  • ‪Tierra y Cielo - ‬1 min walk
  • ‪Teddy's Coffee Factory - ‬1 min walk
  • ‪La Artesanal" Cervecería + Cocina - ‬2 min walk

About this property

Hotel Helvérica

At Hotel Helvérica, guests have access to a rooftop terrace, free WiFi in public areas, and free use of bicycles. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include express check-in, express check-out, and a terrace.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also standard.
Recreational amenities at the hotel include complimentary bicycles.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • A restaurant

Things to do

  • Free bicycle rentals

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Beaux Arts architecture
  • Built in 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 percent of room rate
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 200 per pet, per night
  • 1 total pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 6 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

  • Heating fee: MXN 200 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: 100 percent of room rate (subject to availability)
  • Air conditioning fee: MXN 200 per night
  • Heating fee: MXN 250 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Helvérica San Cristobal de las Casas
Hotel Helvérica
Helvérica San Cristobal de las Casas
Helvérica
Hotel Helverica San Cristobal De Las Casas, Mexico - Chiapas
Hotel Helvérica Hotel
Hotel Helvérica San Cristóbal de las Casas
Hotel Helvérica Hotel San Cristóbal de las Casas

Frequently asked questions

Are free cancellation options available at Hotel Helvérica?

Hotel Helvérica provides free cancellation on some room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Helvérica?

As of Jul 15, 2026, prices found for a 1-night stay for 2 adults at Hotel Helvérica on Jul 16, 2026 start from $78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Hotel Helvérica?

This hotel is situated in Zona Centro, just steps from Plaza 31 de Marzo and Foro Cultural Kinoki, and within a short walk of Mesoamerican Museum of Jade. You'll also find Santo Domingo Handicraft Market and Arches of Carmen less than a mile away.

Is parking available on site at Hotel Helvérica?

Yes, self parking is offered for free at the hotel.

Does Hotel Helvérica include a casino on the premises?

No, Hotel Helvérica doesn't have a casino.

Will I find an indoor pool at Hotel Helvérica?

No, there is no indoor pool at this hotel.

Is Hotel Helvérica good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a restaurant and concierge services.

Does Hotel Helvérica have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Helvérica feature a restaurant that includes a breakfast menu?

No, Hotel Helvérica doesn't have a restaurant that serves breakfast.

Will Hotel Helvérica allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hotel Helvérica for a fee of MXN 200 per pet, per night. The property also provides food and water bowls.

Does Hotel Helvérica have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Hotel Helvérica?

The closest major airport to Hotel Helvérica is Angel Albino Corzo Intl Airport (TGZ), which is about 28.1 mi away.

Are there rooms with balconies that I can book at Hotel Helvérica?

Yes, some guestrooms at this hotel offer a furnished balcony/patio where guests can enjoy city and garden views.

Hotel Helvérica Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 88 out of 158 reviews
Rating 8 - Good. 37 out of 158 reviews
Rating 6 - Okay. 21 out of 158 reviews
Rating 4 - Poor. 5 out of 158 reviews
Rating 2 - Terrible. 7 out of 158 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in May 2025
Verified

10/10 Excellent

Lizeth

Liked: Cleanliness, amenities, property conditions & facilities
Excelente todo!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service
Overall, the hotel is very pretty and within walking distance of pretty much everything. We were right next to a departure point for the tours we took and the staff in the hotel were very nice. We were able to check in early and check out a little bit late without issues. The only things we didn't like were that the fridge in our room was not working and the WiFi in the hotel could be spotty at times. Also, there were a few days were we didn't have hot water. None the less, we had a very pleasant time.
Stayed 6 nights in Mar 2023
Verified

6/10 Okay

Tony

a media cuadra del centro
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy hermoso tienes sus detalles hermosos
Stayed 1 night in May 2025
Verified

6/10 Okay

Marco Aurelio

Liked: Cleanliness
Disliked: Amenities
Las camas y almohadas son muy incomodas, la habitacion que me toco es sofocante se siete uno encerrado , no hay botes de agua de cortecia, solo te dejan un papel higiénico , el restauranten tiene musica en vivo y se escucha hasta los cuartos aparte de que es un restaurante de pizzas que el humo que genera el cocimiento se extiende en todo el restaurante ...y para rematar solicite me extendieran un poco de tiempo mas para realizar mi check out y me lo negaron comentando que tenia reservas y el hotel estaba vacio, muy vacio toda la ciudad estaba con poco turismo por ser temporada baja creo que debieron ser accesesibles en ese aspecto....solo regresaría pq admiten mascotas.
Stayed 1 night in May 2025
Verified

10/10 Excellent

DAGOBERTO RODRIGUEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen acceso, acepta mascotas y amplio estacionamiento. Cerca de la zona principal
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Osmar

Liked: Cleanliness, staff & service, property conditions & facilities
Muchísima bulla en el hotel, se escucha todo
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación

Buena opción para visitar el centro de la.ciudad, muy cerca de todo el centro.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Caro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito, la cama estaba SUPER comoda, muy bien ubicado. todo super bien! en definitiva regresaremos :)
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Silvia

Las instalaciones bien en general. El baño no me gusto. La regadera muy pequeña y tarda mucho en llegar el agua caliente, por lo que se despeedicia mucha agua... Buena ubicacion...
Stayed 3 nights in Nov 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Un pequeño detalle que se resuelve fácil

me he hospedado mas de 5 veces en esta hotel, inclusive la misma habitación en 2 ocasiones y mi experiencia es muy agradable, excepto en esta ocasión, ya que tenia una falla eléctrica en la habitación por el interruptor de tarjetas (sugiero eliminarlas, no son muy fiables), pues, al usar la secadora o plancha se interrumpía el servicio eléctrico, también solicite agua para beber por la noche y me dijeron que no tenían en ese momento. Eso no frustro ni un poco mi viaje. Se que en mis futuras visitas no será así, la comodidad ahí es genial, la limpieza muy detallada y la habitación con un estilo muy lindo.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Juan manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien atendidos
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Ana Silveria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Céntrico, buena atención del personal. El estacionamiento está un poco retirado del hotel.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy comodo y super limpio
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Yumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, habitaciones amplias, cómodas y limpias :)
Stayed 1 night in Sep 2022
Verified

6/10 Okay

ana

Liked: Cleanliness
Disliked: Amenities
Personal poco amable, el último día no tuvieron agua caliente 2 de 5 habitaciones que reservamos, el hotel no nos avisó, se limitaron a decir que no había y ya, no tener agua caliente en un clima tan frío es imperdonable.
Stayed 3 nights in Mar 2022
Verified

4/10 Poor

Susan

Liked: Cleanliness
Disliked: Staff & service, amenities
Beth good location, staff no very friendly, no AC in the room, very small room and bathroom, no lobby area to seat. High price for what we got.
Stayed 1 night in Mar 2022
Verified

8/10 Good

Marjorie

Liked: Cleanliness, property conditions & facilities, room comfort

Could have been a great stay...

We stayed at their supplement hotel with 3 very nice 2 storied lofts with kitchenettes. Unfortunately we were in the middle with a loft on either side of us. There was a bunch of young travelers with dogs, including a puppy, staying in the 2 suites. They partied all night loudly, playing music and singing until 9 am the following morning, which is when we left on a tour. It's too bad we didn't get to experience the wonderful comfy beds to the max. We couldn't sleep for the noise. Not that we would have complained, but there wasn't a phone in our room to call anyone to say anything to had we wanted to. It was really not a pleasant experience. Otherwise the hotel was very nice. It was very cold, being San Cristobal, so bring your jammies and no heaters to be found. Very close to the cento and many good restaurants in the area. Not sure if we'd return.
Stayed 3 nights in Jan 2022
Verified

4/10 Poor

Martin

Liked: Cleanliness, property conditions & facilities, room comfort

Cold hotel with no room heating in winter months.

First of all I am a professional photojournalist (National Geographic, Unesco) and have stayed in more than 3000 hotels in 160+ countries during the past 40 years. That said I want to make a strong criticism of the Hotel Helverica in San Cristobal. While the hotel is well located near the central square and many restaurants, and the staff was generally good, the lack of hearting in the winter months is a problem. If one is spending the entire day outside this will not be a problem but if one wishes to stay inside one’s room to work on writing such as I do, then the unpleasant cold temperature will be very bothersome. I asked for a heater but was rudely informed that I had not paid for one and would be charged extra. This seemed wrong to me, given that I was paying more than $75 per night for the room. I have stayed in many, many hundreds of hotel rooms where the heating was provided at no extra cost and feel that the Helverica is definitely overcharging for the service it gives. The additional cost for heating is NOT mentioned anywhere on Hotels.com and I think this is at the expense of the client. My advice: do not use this hotel or be ready to be uncomfortable cold.
Stayed 3 nights in Dec 2021
Verified

2/10 Terrible

Martín Alfonso

Disliked: Staff & service
Me están haciendo cargos adicionales a la reservacion
Stayed 1 night in Dec 2021
Verified

2/10 Terrible

Jonathan

Disliked: Staff & service, property conditions & facilities
nunca me proporcionaron agua caliente, y el agua estaba helada, pesima iluminacion en el pasillo general
Stayed 1 night in Dec 2021
Verified

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

San Cristobal de las casas

The location of the hotel is awesome. However, the room I stayed in, number 14, is behind a club that plays music until 5am. It was loud and I couldn’t sleep well because Of the noise. This complaint has been all over the Internet but I thought it was a manageable issue. But it was not. Don’t recommend rooms at the back of the hotel.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

GERARDO ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen hotel y super ubicado en el centro

Excelente Hotel super bien ubicado, limpio y con diseño interesante. El servicio de desayuno en la terraza con su personal amable muy bueno, al igual q el restaurante asiarico en planta baja para la comida y cena.
Stayed 3 nights in Nov 2021