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Hotel Nuestro Sueño

3.0 star property

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Photo gallery for Hotel Nuestro Sueño

Lake view
Romantic Room, Multiple Beds, Balcony, Lake View | Living area | Flat-screen TV, fireplace
Panoramic Studio Suite, Multiple Beds, Fireplace, Lake View | Lake view
Senior Double Room, Accessible, Fireplace | Garden
Dock

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available

Explore the area

View in a map
Orilla del Lago Atitlán, Calle dela Playa San Antonio Palopo, San Antonio Palopo, Solola, 7012
  • Place, Lake Atitlán
    ‪1 min walk‬
  • Place, Panajachel Municipal Market
    ‪24 min drive‬
  • Place, Casa Cakchiquel Arts Center
    ‪26 min drive‬
  • Airport, Quetzaltenango (AAZ-Los Altos)
    ‪132 min drive‬

Room options

View all photos for Senior Double Room, Accessible, Fireplace

Senior Double Room, Accessible, Fireplace | Rollaway beds, free WiFi, bed sheets, wheelchair access

Senior Double Room, Accessible, Fireplace

8.0 out of 10
Very good
(1 review)
  • 279 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Senior Room, Accessible, Fireplace

Senior Room, Accessible, Fireplace | Lobby

Senior Room, Accessible, Fireplace

  • Garden view
  • 419 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed
  • Free WiFi

View all photos for Honeymoon Suite, Fireplace, Lake View

Honeymoon Suite, Fireplace, Lake View | Rollaway beds, free WiFi, bed sheets, wheelchair access

Honeymoon Suite, Fireplace, Lake View

  • Lake view
  • 635 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Suite, Fireplace, Lake View

Deluxe Suite, Fireplace, Lake View | Rollaway beds, free WiFi, bed sheets, wheelchair access

Deluxe Suite, Fireplace, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 775 sq ft
  • Sleeps 6
  • 1 Queen Bed, 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Romantic Room, 1 Double Bed, Fireplace, Lake View

Romantic Room, 1 Double Bed, Fireplace, Lake View | Rollaway beds, free WiFi, bed sheets, wheelchair access

Romantic Room, 1 Double Bed, Fireplace, Lake View

  • Lake view
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Romantic Room, Fireplace, Lake View

Romantic Room, Fireplace, Lake View | Rollaway beds, free WiFi, bed sheets, wheelchair access

Romantic Room, Fireplace, Lake View

  • Lake view
  • 204 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Romantic Room, Multiple Bedrooms, Fireplace, Lake View

Romantic Room, Multiple Bedrooms, Fireplace, Lake View | Rollaway beds, free WiFi, bed sheets, wheelchair access

Romantic Room, Multiple Bedrooms, Fireplace, Lake View

  • Lake view
  • 312 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Romantic Room, Multiple Beds, Balcony, Lake View

Romantic Room, Multiple Beds, Balcony, Lake View | Rollaway beds, free WiFi, bed sheets, wheelchair access

Romantic Room, Multiple Beds, Balcony, Lake View

  • Lake view
  • 279 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Executive Tree House, 1 Bedroom, Fireplace, Lake View

Exterior

Executive Tree House, 1 Bedroom, Fireplace, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Panoramic Studio Suite, Multiple Beds, Fireplace, Lake View

Panoramic Studio Suite, Multiple Beds, Fireplace, Lake View | Living area | Flat-screen TV, fireplace

Panoramic Studio Suite, Multiple Beds, Fireplace, Lake View

  • Lake view
  • 980 sq ft
  • Sleeps 7
  • 2 Double Beds, 1 Twin Bed and 1 Queen Bed
  • Free WiFi

View all photos for Exclusive Tree House, Balcony, Lake View

Exclusive Tree House, Balcony, Lake View | Rollaway beds, free WiFi, bed sheets, wheelchair access

Exclusive Tree House, Balcony, Lake View

  • Lake view
  • 398 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Executive Tree House, Accessible, Lake View

Lake view

Executive Tree House, Accessible, Lake View

  • Lake view
  • 904 sq ft
  • Sleeps 7
  • 1 Queen Bed, 2 Double Beds and 1 Twin Bed
  • Free WiFi

View all photos for Economy Room, 1 Double Bed, Accessible, Fireplace

Economy Room, 1 Double Bed, Accessible, Fireplace | Rollaway beds, free WiFi, bed sheets, wheelchair access

Economy Room, 1 Double Bed, Accessible, Fireplace

8.0 out of 10
Very good
(1 review)
  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Economy Single Room, 1 Double Bed, Accessible, Fireplace

Economy Single Room, 1 Double Bed, Accessible, Fireplace | Rollaway beds, free WiFi, bed sheets, wheelchair access

Economy Single Room, 1 Double Bed, Accessible, Fireplace

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Double Room, Fireplace, Lake View

Double Room, Fireplace, Lake View | Rollaway beds, free WiFi, bed sheets, wheelchair access

Double Room, Fireplace, Lake View

  • Lake view
  • 204 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Romantic Loft, 1 Double Bed, Hot Tub, Lake View

  • Lake view
  • 550 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

San Antonio Palopo

Hotel Nuestro Sueño places you next to Lake Atitlán and within a 3 miles (5 km) of Santa Catarina Palopo Church. This 15-room, 3-star hotel has a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Lake Atitlán - 1 min walk - 0.1 miles
  • Santa Catarina Palopo Church - 9 min drive - 2.5 miles
  • Panajachel Municipal Market - 24 min drive - 6.6 miles
  • Church of Saint Francis - 24 min drive - 6.6 miles
  • Casa Cakchiquel Arts Center - 26 min drive - 7.1 miles

Getting around

  • La Aurora Intl. Airport (GUA) - 119 min drive

Restaurants

  • ‪The Little Spoon - ‬13 min drive
  • ‪Restaurante El Cayuco - ‬13 min drive
  • ‪Restaurante El Atitlan - ‬13 min drive
  • ‪Crossroads Caffee - ‬13 min drive
  • ‪Nativo Cafe - ‬12 min drive

About this property

Hotel Nuestro Sueño

Hotel Nuestro Sueño features a steam room, free WiFi in public areas, and a hot tub. There's free parking, and an airport shuttle (available 24 hours) for USD 125.00 per vehicle one-way. The front desk has multilingual staff that can help with luggage storage and tours/tickets. Additional amenities include express check-in, express check-out, and a terrace.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Other amenities include fireplaces, sitting areas, and free toiletries.
Recreational amenities at the hotel include a hot tub and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 9:30 AM for a fee: USD 5.25 to 20 for adults and USD 5 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Hot tub
  • Steam room
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • 5 buildings
  • Built in 2009
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Fireplace
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:30 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:30 AM - 9 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for USD 5.00 per accommodation, per day
  • Dogs only
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 5.25 to 20 for adults, and USD 5.00 to 20 for children
  • Airport shuttle fee: USD 125.00 per vehicle (one-way, maximum occupancy 8)
  • Pet fee: USD 5.00 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a smoke detector
  • Check-in: 2 PM
  • Check-out: 11 AM
  • Minimum check-in age: 16
The front desk is available during limited hours, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Nuestro Sueño San Antonio Palopo
Hotel Nuestro Sueño
Nuestro Sueño San Antonio Palopo
Nuestro Sueño
Hotel Nuestro Sueño Hotel
Hotel Nuestro Sueño San Antonio Palopo
Hotel Nuestro Sueño Hotel San Antonio Palopo

Frequently asked questions

Are free cancellation options available at Hotel Nuestro Sueño?

Hotel Nuestro Sueño offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to do near Hotel Nuestro Sueño?

This hotel is located in San Antonio Palopo, just steps from Lake Atitlán. Pintando Santa Catarina Palopó is also within a driving distance of 3.4 mi.

Is there parking available at Hotel Nuestro Sueño?

Yes, self parking is offered for free at the hotel.

Is there a spa at Hotel Nuestro Sueño?

Spa services at the hotel include massages.

Does Hotel Nuestro Sueño feature a casino on the premises?

No, Hotel Nuestro Sueño doesn't have a casino.

Is there an indoor pool at Hotel Nuestro Sueño?

No, this hotel doesn't have an indoor pool; however, there is a hot tub.

What amenities will couples enjoy at Hotel Nuestro Sueño?

There are many amenities for couples at this hotel, including a fireplace as well as a restaurant and a bar/lounge.

Are there hot tubs at Hotel Nuestro Sueño?

No, but guests can enjoy a steam room at this hotel.

Does Hotel Nuestro Sueño have a restaurant that serves breakfast?

Yes, Hotel Nuestro Sueño serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Hotel Nuestro Sueño allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hotel Nuestro Sueño for a fee of USD 5.00 per accommodation, per day.

Are there connecting rooms at Hotel Nuestro Sueño?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Nuestro Sueño?

The closest major airport to Hotel Nuestro Sueño is Quetzaltenango (AAZ-Los Altos), which is about 28.5 mi away.

Are there rooms with balconies at Hotel Nuestro Sueño?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake and garden views.

Does Hotel Nuestro Sueño host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Nuestro Sueño.

Hotel Nuestro Sueño Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 40 out of 71 reviews
Rating 8 - Good. 19 out of 71 reviews
Rating 6 - Okay. 4 out of 71 reviews
Rating 4 - Poor. 3 out of 71 reviews
Rating 2 - Terrible. 5 out of 71 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hosts. Cool property and breakfast/cafe.
Verified

6/10 Okay

aura

Liked: Cleanliness, property conditions & facilities
The construction was beautiful, staff was friendly, they should do something about the parking space
Verified

2/10 Terrible

MAX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ESTE HOTEL NO EXISTE

Este hotel YA NO EXISTE en su lugar hay otro hotel con otro nombre… el anterior fue vendido hace más de un año.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Marlen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services very nice
Stayed 2 nights in Apr 2022
Verified

8/10 Good

Helene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon service. Chambre propre.
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

Luciano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Incrível!! Lugar encantador e o Stang do hotel muito amável, educado e prestativo!
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, wonderful, wonderful. This is a little gem found just 30 minutes from Panajachel. With stunning views across Lake Atitlan, Nuestro Sueño, run by Don Richard and Doña Sonya is a perfect retreat. The food and service is fantastic and they are so willing to help you enjoy your stay.
Stayed 4 nights in Dec 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Aug 2021
Verified

4/10 Poor

Juan Marco

Disliked: Cleanliness, property conditions & facilities

Barato pero no tan bueno

Además de deficiente en cuanto a limpieza, estuvimos bastante incomodos como familia pues nunca hubo agua caliente durante las tres noches que estuvimos hospedados. Eso si, y aunque un poco deficiente la atención, la comida estuvo buena.
Stayed 3 nights in Mar 2021
Verified

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simplemente excelente!

Lugar perfecto para desconectar, frente al lago, seguro volveré.
Stayed 2 nights in Mar 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly personal. Very good food at restaurant. Prompt service. Richard is a very reliable person, friendly and caring as well as his Wife 🌻 only thing I did not like was the fact that there was times when hot water was not available, but other than that, the place is very relaxing with beautiful views 💕
Stayed 3 nights in Dec 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great View from the 3rd - 5th floors .

The Hotel was so beautiful and with all the amenities before. It needs a lot of maintenance and some repairs to be what it was. Examples: lots of fountains, chimneys that aren't working now. TV sets that were there and were removed. Jacuzzi that has jetters no longer working. So now is just a tub. I don't know if the Sauna room worked. Another nice room that had a Small Jacuzzi, that was not working. Again, it was Beautiful at one point. I did enjoy the area, it's Safe. I loved the view, the Steam room 👌 the breakfast 👌 Richard it's a great host. You can take a boat from there and visit, Panajachel and other aldeas around there in one day for $75.00. I will go again. But if You like amenities over a nice view and nice area this Hotel isn't for you. Some part of the road, from Panajachel to get to this hotel is a little bumpy. A good vehicle is required.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Todos son muy amables y el lugar es cómodo y apacible. El único inconveniente fue con el agua caliente que no funciona adecuadamente.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Nuestro Sueno was a very safe, welcoming hotel with a gorgeous view. Come here for an authentic experience of Lake Atitlan. I borrowed a kayak for free for over an hour and it was one of the top 5 best travel experiences I’ve ever had. The lake is breathtaking! I was staying alone and my room was huge with 2 beds, one being a full, and a jacuzzi with a view of the water. I would say don’t underestimate the “off the beaten path” nature of San Antonio. It adds a step to any excursions you may want to do (you need to go into Panajachel to leave via boats to the islands with the popular activities.) That being said, when I did visit San Pedro and Panajachel to climb Volcan San Pedro, I IMMEDIATELY was extremely grateful to be staying at Hotel Nuestro Sueño in San Antonio. The vibe in San Pedro was totally sleazy and there’s no way I would have gotten the incredible waterfront location that I did here if I stayed there. Also taking a pickup from San Antonio to Pana was easy enough with a 2 min walk and 20-30 min pickup ride for less than $1 USD. San Antonio is minimally touristy, which is a pro, but also there are not a ton of restaurants or bars around, so I stuck to eating at this hotel and one down the road. At Hotel Nuestro Sueño I felt like family and was well attended to, but don’t expect to be waited on - feel free to ask for things and get to know the family who lives there for an very unique and worthwhile experience.
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Gonzalo

Liked: Cleanliness, property conditions & facilities, room comfort

muy bonito

un hotel muy lindo, con excelente vista. el estacionamiento nos cobraron adicional, el desayuno lo servian muy tarde, como 730am y pues a diferencia de otros hoteles donde nos buscaban soluciones aca no fue asi. habitaciones comodas, pero el wifi no llega a pisos superiores.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

MERCEDES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio. Buenísima atención. La comida muy rica.
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip to Atitlan

One of the best hotels I’ve stayed at, the owners make you feel welcomed. View and location is amazing
Stayed 1 night in Jan 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very misleading consider elsewhere!

Be warned, hotel is in the a remote area of the lake, no attractions or restaurants in the town. We knew we would be a bit more isolated than say Panajachel but as the hotel advertised so many nice facilities we were excited to lounge around the hotel and enjoy the pool/gym/restaurants etc. The view of the lake is great but definitely consider other options. Service - this is a family hotel so service of staff is fairly poor. They were surprised to see us at check in (and we were the only guests during our entire stay). We felt as if we couldn’t use the common area without interrupting people in their home. Gym - severely broken equipment and caked in dust. Pool - stagnant and hidden in a dark corner of the room. We were afraid we would get ill using it as it didn’t look maintained. Restaurant - (only 1 not 2) slow service, limited menu and ingredients, only one in town so you have to make do. Other facilities - not “near the beach” there is no beach. No “coffee shop/Café”. “Wifi” was only available in lobby area and cut out every minute or so. Cleanliness - lounge had old popcorn machine with old popcorn in, trash in fire pit. Noise - be prepared for loud traffic/ residents music and a children’s playground from early hours to late. The windows/patio doors are not sealed so no break from outside noise or bugs. As nice as Richard was our overall experience was very disappointing. Very deceiving advertisement. Have more negatives than letters available
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Marvel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Fue una de las decisions mejores q hicimos durante nuestro recorrido por el lago de atitlan, Richard el dueño del hotel es una gran persona, muy amable y siempre asegurandoce q nuestra estadia fuera placentera. Doña Sonia, esposa del señor Richard siempre No's hizo sentir bien y No's alludo a conseguir una persona q No's llevo a una aldea aledaña por in buen precio...Resumen..una experiencia buenisima, les recomiendo visitar hotel nuestro sueño en San Antonio palopo
Stayed 4 nights in Jul 2018
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente servicio, personal amable.. Lo mejor, llevamos nuestro cachorro con nosotros. Muy bien
Verified

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities

Great location!

Don Ricardo and Sonia are very accommodating and extremely helpful. The hotel is lakeside and located conveniently on main road. The help, Sandra and Maria are the gems of the place.The food service is not the best, but food is great!
Verified

2/10 Terrible

Vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not romantic at all - avoid or purchase insurance!

I booked this hotel based on the reviews and the listing as "romantic". After a 7 hour car trip, I was exhausted and looking forward to relaxing. Upon arrival, the hotel "upgraded" me without my knowledge to a room that was dirty with broken dressers, mildew, and broken doors. The door lock to the room was broken, so I was trapped in the room for 15 minutes and had to exit from another guest's room. Furthermore, the hotel was located next to a church where a wedding was going on. The noise level was so loud it make the walls and windows of the establishment shake. I felt unsafe in a room with a malfunctioning lock and assaulted by inescapable, intolerable noise. I never checked in to the hotel and after being freed from the room, left. I was there a total of about 20 minutes. After leaving, the owner sent me a bizarre email berating me and calling me racist (I would post but it would exceed word limit) and telling me that I was insensitive to Mayan culture. I didn't know blasting Kenny G on repeat was part of Mayan culture. My advice, skip this place or purchase traveler's insurance to get your money back! Not at all worth the money or drive. Also, there are far better views in Panachel.
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Remote, idyllic hidden gem

This hotel is off the beaten path. It is two villages south of Panahachel, so don’t underestimate the travel time. But once you are there, you are well cared for. The hotel is owned and run by Don Richard, an American who has lived in Guatemala for 30 years. His advice and assistance are priceless, and can make your trip all the more special. The hotel has beautiful views of the lake, and it’s iconic volcano. Our room overlooked the lake and volcano, but also a lively playground, soccer field and washing spot, so it offers a nice idea of daily life. It serves good food, and has lovely nooks and spaces to sit for a meal, a coffee, or relax with a book. While I was there, Richard helped my family with car service, a boat trip, and shared his wealth of understanding about the history of the country and it’s economy. Our stay here was a special treat.
Stayed 3 nights in Dec 2017
Verified

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice cozy place

Great place to stay. Wonderful people and a gentleman with a thousand stories to entertain you at night during supper. Rooms are big and have a fireplace to enjoy the great view of the lake. No much to see in town but you can eat at the hotel and have a beer or a drink with the hotel owner. You won't regret it. Panajacjel is 30 minutes away if you want to have some more choices for lunch or supper.
Stayed 1 night in Dec 2017
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet Remote Mayan Village

Best part of experience was attention of hosts Richard and Sonia. Lovely location off the beaton path right by Lake Atitlan. Opportunity to visit nearly Mayan communities by boat and enjoy the community itself. Be prepared for a 3 to 4 hour drive from the Quatemala City airport to get here.
Stayed 4 nights in Dec 2017