Awesome they stayed in thier areas and let us relax
When going to check in there was no one at the desk. I waited for a good 15 min before someone came to the desk. I rang the bell twice and nothing. Then once we got into the room the front desk calls and tells me only allowed to have 2 people in the room even though we booked a double bed. They were going to give my guest 10 min and then he had to leave. It was very upsetting that you can not have guest.
You could hear people talking rifht outside of your room yelling and fighting...
The first night after I checked in and told them I had a service dog I went walk my friend to her car another employee came and said no dogs. I told him I have already checked in and made them aware I have a service dog and to check the paperwork up front. The next day they call us at 10 am and ask if we are checking out I informed them they don't need to call that early. Then when we let him know we are staying another night already paid for it online he tells us no to check out if not he is calling the cops. Mind you I stayed in the room wasn't loud and didn't cause problems. Then when we ask for clean towels they informed us that our floor towels were still in washer. Housekeeper had to sneak us some so the owner didn't see. When asked to change sheets because it was our third night there we were told they only change sheets every four days. THATS NASTY!!! When we finally checked out I was playing with our dog in parking lot waiting for ride and the manager told me I can't play wit the dog. I'm like seriously right now??? This is the worst hospitality ever. I'll never stay here again!!!!!!!!
The a.c. unit was busted and I could hear the dog in the room above while it was walking around
This place is AWFUL!!!! The doors do not even shut right. We had to make sure that it was safe to sleep with just the chain on. The non-smoking rooms smelled like a fresh lit cig. The blankets had holes in them. I also don't think they were washed. There were dead bugs everywhere. I swear there was a stain in the rug that looked a lot like blood. I checked in at 9:30pm when I checked in I asked if I can get a refund for the other 3 days if I find something and they said yes. I found something by 10pm same night because my kids were afraid of bugs and the area not being safe for the next 3 nights and told them by 10:15pm that I wasn't going to be staying the rest of the nights and they told me that it was ok. When I went to check out at 7:50am the next morning I was told that because I didn't give them 24 hour notice that I wasn't getting my refund for Sat (that night). I didn't care at that point I just wanted to get out of there. 229. for Sat and 55 for the rest of the nights. None of the pictures on the site for this place are even real unless they look like a murder seen.
Ac not working upon arrival. Card to enter room was deactivated on second day. Photos online are not updated they are old they do not have breakfast. No coffee.
Bed was very comfortable, no bedbugs, no roaches or other undesirables. Could have been quieter . it's right off the 410 I think.
Things in the room didn't work like lights tv volume didn't work. They had roaches.
For the price I had no complaints. The room was very clean and the motel was as quiet as a mouse.
when we arrived in town it took some time to find the motel but we did. after getting checked in i can say the room was ok and ac worked real good. the location was perfect close to the mall and lots of the good eating places. we went ate and came back and relax for the restof the night. the next day we went to the riverwalk and had fun. came back and went to bed. checked out on sunday went home. i really enjoyed the stay there thank you!
We arrived at the Hotel and checked in and one of the things we check is bed bugs...Well my wife pulls the spread back and roach comes from the bed and is running around.. [...]
ok
Desk clerk very helpful. Provided us with info on places we wanted to visit while our stay.
The hotel is older but quaint. The staff was accomodating and friendly.The accessible washer/dryer was a plus. It was very convenient to Lackland, shops, restaurants. The bathrooms have been updated and my no smoking room did not smell like cigarettes. I do wish hotels would wash blankets and spreads. Economical for your $.
NO COFFE POT IN ROOM AND FREE BREAKFAST WAS A MUFFIN OR TOAST. CHECKED OUT EARLY DUE TO AIRFORCE CHANGES IN DAUGHTERS PASS FOR GRADUATION AND DID NOT GET REFUND. COULD NOT GET A STRAIGHT ANSWER AS TO WHO GOT MY MONEY.
the room was a good size for the price...it has a refrig and a microwave as well as a safe..enjoy my stay and would book this hotel again....thanks for a pleasant experience
I stayed at this hotel during my visit to San Antonio for a friend's Air Force Graduation at Lackland AFB. The location is right off the main highway and was fairly easily accessed. I appreciated that the airport, hotel and AFB were all along the same highway and all within a short distance of each other. There are many restaurants and shopping areas right along the highway and near the hotel. I took advantage of the mall across the highway during downtime. It was nice. As a single girl traveling alone, I never felt nervous staying alone in this area. The continental breakfast was slim to none (toast and watered down coffee/juice) but given the price and location, I would definitely stay here again.
Came to San Antonio for my son's Basic Training graduation at Lackland AFB. This is not one of the best hotels I have stayed in but it was good enough for what I needed...a place to shower and sleep. Was the perfect location as it was within just miles of attractions and Lackland AFB. The room was in need of an update. The floor had a large section of carpet missing but all in all, the room was clean and smoke free. Staff was friendly and very helpful.
Located within a leisurely stroll of Ingram Park Mall, Star Inn Hotel Seaworld San Antonio is within a few miles (5 km) of San Antonio Aquarium. This 43-room hotel has an outdoor pool, free in-room WiFi, and free self parking.
All 43 individually decorated rooms feature microwaves, refrigerators, and free local calls. Guests can expect free WiFi and wired Internet, along with cable TV. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are other standard amenities.
Guests of Star Inn Hotel Seaworld San Antonio enjoy features like an outdoor pool, free WiFi in public areas, and laundry facilities. There's free parking if you drive. The 24-hour front desk has staff always at the ready. This hotel also has a TV in a common area.
Awesome they stayed in thier areas and let us relax
When going to check in there was no one at the desk. I waited for a good 15 min before someone came to the desk. I rang the bell twice and nothing. Then once we got into the room the front desk calls and tells me only allowed to have 2 people in the room even though we booked a double bed. They were going to give my guest 10 min and then he had to leave. It was very upsetting that you can not have guest.
You could hear people talking rifht outside of your room yelling and fighting...
The first night after I checked in and told them I had a service dog I went walk my friend to her car another employee came and said no dogs. I told him I have already checked in and made them aware I have a service dog and to check the paperwork up front. The next day they call us at 10 am and ask if we are checking out I informed them they don't need to call that early. Then when we let him know we are staying another night already paid for it online he tells us no to check out if not he is calling the cops. Mind you I stayed in the room wasn't loud and didn't cause problems. Then when we ask for clean towels they informed us that our floor towels were still in washer. Housekeeper had to sneak us some so the owner didn't see. When asked to change sheets because it was our third night there we were told they only change sheets every four days. THATS NASTY!!! When we finally checked out I was playing with our dog in parking lot waiting for ride and the manager told me I can't play wit the dog. I'm like seriously right now??? This is the worst hospitality ever. I'll never stay here again!!!!!!!!
The a.c. unit was busted and I could hear the dog in the room above while it was walking around
This place is AWFUL!!!! The doors do not even shut right. We had to make sure that it was safe to sleep with just the chain on. The non-smoking rooms smelled like a fresh lit cig. The blankets had holes in them. I also don't think they were washed. There were dead bugs everywhere. I swear there was a stain in the rug that looked a lot like blood. I checked in at 9:30pm when I checked in I asked if I can get a refund for the other 3 days if I find something and they said yes. I found something by 10pm same night because my kids were afraid of bugs and the area not being safe for the next 3 nights and told them by 10:15pm that I wasn't going to be staying the rest of the nights and they told me that it was ok. When I went to check out at 7:50am the next morning I was told that because I didn't give them 24 hour notice that I wasn't getting my refund for Sat (that night). I didn't care at that point I just wanted to get out of there. 229. for Sat and 55 for the rest of the nights. None of the pictures on the site for this place are even real unless they look like a murder seen.
Ac not working upon arrival. Card to enter room was deactivated on second day. Photos online are not updated they are old they do not have breakfast. No coffee.
Bed was very comfortable, no bedbugs, no roaches or other undesirables. Could have been quieter . it's right off the 410 I think.
Things in the room didn't work like lights tv volume didn't work. They had roaches.
Sorry for inconvenience Front desk