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Princes Gate Hotel

4.5 out of 5.0

Recent guest reviews

I stayed here for four nights and was pleased. The staff were friendly and helpful - it was my first time in Rotorua. The location was great, particularly since I wasn't driving. A/C and wifi worked well. The room itself was small but no smaller than many hotels. The bar and lobby were comfortable lounging spots as was the veranda(weather-permitting). I would probably rate it 4.5 if that was available but rounding up works. Thanks for a great stay !

I stayed at Princes Gate for 4 nights while vacationing in Rotorua with my parents, and let me just say that the staff in the lobby were deceitful and rude on several occasions. First of all, when we arrived at 2:00 p.m. (which was the check-in time) we still had to wait half an hour for our room to be ready. When we finally settled down in our room, the staff almost tricked us into thinking that the bottle of wine on the table was a welcoming gift (as we stayed in the suite). There was no paper or any indication anywhere near this bottle of wine that indicated that this bottle of wine was actually for purchase. I actually had to call and find out that the wine was actually quite overpriced. Second and worst of all, the staff at the desk in the lobby lied about the Maori hangi feasts in Rotorua being fully booked until January 5. They probably did this so that we would eat at their restaurant and try their 7-course Taste of Indigenous New Zealand Meal. When the staff told us that the hangi feasts in Rotorua were fully booked, I was a bit skeptical, so I later walked by the Matariki Maori Entertainment Centre and asked about the hangi feast availability at the Novotel Reception (which handles the bookings). To my surprise, the staff at Novotel were able to book a hangi feast for the three of us on the evening of January 2nd, which I thoroughly enjoyed. Besides the rude and lying staff, our suite was spacious and the hotel is well located, but the rooms are quite outdated. There were huge spider cobwebs on my bedroom window, and the bathroom lock looks like it hasn't been changed in the past 50 years. Overall, I would never recommend this hotel to anyone wanting to vacation in Rotorua.

This hotel is pretty quirky. It has a long history and bags of character to match. The only negative is that it needs a spruce which is top of the agenda for the new management. Saying that, the food is fantastic, my favourite breakfast was the Hash Stack which kept me going until the afternoon. The portions are generous and the quality exceptional. What really makes this place shine is its staff. We were so well looked after by everyone. They were super quick to respond to any requests and nothing was too much trouble. I would highly recommend this hotel for comfort, best bed I've slept on this trip, for teenagers, young children and the older generation. The hotel is very well located for all the sights and buses. I would highly recommend staying here. It's just so lovely.

We stayed at Princes Gate over New Year for 2 nights. All in all it was pretty good. A bit pricey for what it's worth bit of was New Year so perhaps everyone's prices were inflated... The hotel is marketed as a boutique hotel but it is really just an old hotel which needs some TLC - at least our room did. The bathroom and decor were very tired and the minibar selection was poor. The bed and towels were tiny and the walls were paper thin. They did have a good selection of cable TV though. The main drawcard for this hotel is it's location. It is well placed for the lake and Government Gardens and the walk to the main park featuring the free natural springs isn't too far a walk either. The town centre (not much there though) is very close and you are halfway between all adventure activities (half are on the eastern side of the town, half on the west). The hotel staff were friendly and there was free parking and a thermal heated pool out the back.

This is a competent hotel which is well-located in Rotorua, but it's hard to be effusive about it given the dated rooms and only average service. The pros: well-located near Government Gardens and Eat Street; plentiful free on-street parking; relatively quiet; large rooms; wifi was decent; good hot water in showers with good water pressure The cons: front-desk does no more than the basics checking you on--not particularly friendly and don't provide an orientation to the hotel; rooms smell musty and are poorly appointed--mattresses are pretty worn out, furniture is dated and worn out.

Foyer leads to reception room, and then up a lovely staircase. Smallish room but all you need. Very clean and tidy. Staff well trained and obliging. Meals were just lovely, with emphasis on local fresh produce. Plenty of free parking, and walking distance to shops, town centre, lake shore, and the Bath House thermal and spa.

My partner and I had dinner here on Christmas Day 2017 with a friend who lives locally. This place is steeped in grandeur; built originally in 1897 in Waihi, some 150 km’s north of Rotorua, from the celebrated Kauri timber which was unsurpassed for its building qualities, it has endured the trials and tribulations that it has experienced during its long and eventful history and is still today a prominent showpiece in the very heart of Rotorua. At the turn of the century, in the early 1900’s, the thriving Waihi was the third largest town in New Zealand (after Auckland and Wellington) and was the site of the Martha Gold Mine, then the richest in the world. Many hotels and public houses sprang up to cater to the demands of the many miners and visitors that occupied the town. One of the finest of these establishments was the New Central Hotel (later to become The Princes Gate Hotel), built by Mr E. Morgan, it had 75 bedrooms and very quickly became well known for its superior qualities. Visiting mine officials enjoyed the excellent hospitality that was shown by the first proprietors of the hotel, Mr and Mrs M.G. Power, and many distinguished names began to appear in the hotel register. Many of the biggest weddings and social functions were held at the hotel and due to Waihi being the railhead in those days it was a popular stay over for visitors to the Bay of Plenty before travelling on to Tauranga by coach. After Mr and Mrs Power left the hotel their daughter Nellie Budd and her husband took over the running of the hotel and Mrs Budd, who was a member of the operatic society and had a beautiful voice, would often entertain her guests with her singing. After leaving the hotel Mr Power later became the mayor of Waihi but shortly after both he and his wife died as victims of the influenza epidemic that swept through the region. Prince’s Gate Hotel, circa. early 1900’s In 1906 the hotel was purchased for nearly $9,000 by Mr Moss Davis who was the father of Sir Ernest Hyam Davis who was a New Zealand businessman, and was Mayor of Auckland City, from 1935 to 1941. He was also on other Auckland local bodies and on various philanthropic and sporting organisations.

My wife and I stayed in a snug room on our visit. Contrary to other comments I have read it was perfectly adequate and the room was comfortable. We just needed a place to sleep as we were out and about otherwise so did not, otherwise, make much use of the hotel. The staff were friendly and helpful and check in and checkout were not a problem. Our experience at the hotel was fine and for our purposes worked out well.

This is just a lovely hotel. It has a great, historic feel and is in a perfect location for the gardens and Polynesian Spa. We were two couples and had two rooms. One room had great air conditioning, the other did not, making it quite warm to sleep. Upon check in, we were greeted in what was an unmistakable Netherlands accent and he was as nice as he could be and towered at least two meters tall. He was helpful, friendly, knowledgeable about the area and made quite a few recommendations. The night shift was the opposite. He wanted to get rid of us a soon as possible and obviously did not want to chat. We parked on the street in that is was a Sunday and offered free parking and then moved the car around back to the small FREE parking lot. There was great WiFi and comfortable beds.

The staff is very friendly, our room was clean, big and very well maintained. Supper comfortable bed! The hot pools are also nice to relax after doing some walks. Location is perfect, 3 minutes walk from main the restaurants and bar area “eat street”. I would recommend this place.

1057 Arawa Street Rotorua Bay of Plenty

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool and 3 outdoor pools

Princes Gate Hotel places you next to Rotorua i-SITE Visitor Centre and Sir Howard Morrison Performing Arts Centre. This 50-room, 4.5-star hotel welcomes guests with 3 outdoor pools, 2 restaurants, and an indoor pool. Centrally located in Rotorua, the hotel is also a short walk from Tamaki Maori Village and Rotorua Arts Village.


Enjoy dining at Memories Restaurant, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Full breakfast is offered for a fee each morning from 7 AM to 10 AM.


All of Princes Gate Hotel's 50 rooms are recently renovated and have an array of amenities, including refrigerators, minibars, and coffee makers. LCD TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also standard.

Property features

Princes Gate Hotel features 3 outdoor pools, an indoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (NZD 10 per night)—also useful is an airport shuttle (available 24 hours) for NZD 30 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Suite, 2 Bedrooms

Queen 1 | Sleeps 4

One Bedroom Suite

Queen 1 | Queen 1 | Sleeps 3

Designer Room

King 1 | Queen 1 | Sleeps 2

Estate Room

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend this hotel

Total of 840 reviews