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Prince's Gate Hotel

4.5 out of 5.0

Recent guest reviews

Stayed here for 1 night on our travels around New Zealand. On arrival we were told by a lovely lady that our room wasn’t ready but we could leave our bags at reception, which we did & we then went out and enjoyed our day and returned at our leisure to check in. We were greeted by a different person in the afternoon and she also was lovely and polite and charming. We were given the Eaton room (5), a very charming room with high ceilings, very large double bed and wonderful vintage furniture. We unpacked and decided to have a drink at the bar but we then decided to sit by the open fire and this was lovely. After we came back from eating out we had a glass of wine each again by the fire and relaxed until it was time for bed. Unfortunately we were awoken by what sounded like a heard of elephants upstairs running around and it wasn’t long past 6am. This of course is not the hotels fault in any shape or form. The guests must realise it’s a very old & charming hotel and noise does travel. We went for breakfast and were served by Janice who was exceptionally good at her job. A family of maybe 9 had checked in the night before and there was a large table set up in the dining room and I assumed it was for them. Unfortunately they came in 2 people at a time and decided to sit at 5 different tables in the centre of the room from one end to the other. And of course the ones further away were shouting to the other ones in conversation so they could hear them. This in itself ruined the quiet breakfast morning we were having and we had to leave. I must say they were not the easiest of people to serve as I observed the 2 girls trying to take orders for breakfast from them, one table called the girl over to cancel their order and they reordered again totally different items. All in all it was a pleasant stay and would only advise to ask for a room upstairs or not under a room occupied with children. The staff were extremely polite and made our stay a fantastic one, again Janice is fantastic at her job and made us so welcome it as like we were part of what can only be described as a wonderful family of staff at this beautiful hotel.

We had a lovely stay, upgraded to a better room, location was spot on, and parking great. Loved sitting by the fire in the lounge area, and had 2 lovely meals in the restaurant. It rained most the time we were there, but imagine in better weather sitting out on the balcony or in the pool courtyard. The room was beautifully cleaned each day, would definitely recommend

This is a very nice hotel with excellent reception and concierge service and an old world charm. The thermal pool is a very nice experience. Hotel restaurant is average but the bar service is quite nice. Hotel service was quite good.

Comfortable, old hotel with lots of antiques and history. My room was a corner room with balcony. Loved the beautiful staircase and fireplace in main entry. Location was good, and staff very helpful. There was a hot tub, private spa offered at hotel for no additional fee. The water was heated by thermal pools underground. (And it was hot!).

The Prince’s Gate Hotel capitalizes on it’s location. It’s a short walk to the tourist Information Centre, the Polynesian Spa and Eat Street (an alley with a number of great restaurants co-located). The rooms have high ceilings and the lobby had fires with ample seating to hang out (if you prefer not to sit at the bar). There’s lots of vintage items that help reinforce the “classic” styling including chandeliers, old rotary phones, dressers etc. The bed was very comfortable and the room was immaculately clean. We had a great stay but we found ourselves on the Ground Floor and the residents upstairs had kids. We were awake well before 6AM as they spent the morning running around, making lots of noise. This is not the hotel’s fault by any means but it might be worth them looking at allocating rooms in different parts of the hotel exclusively for families, so they can run free without risk of ruining other patrons’ sleep!

I got a good rate for the 2 bedroom suite, and the photos looked good, so decided to book. The suite is very dated. The door to the second bedroom wouldn't close as the single bed was too long. I told reception and they said they'd have a look. They just moved it closer to the other single bed (in a very small room). There is only one air con unit in the lounge area, which didn't reach the bedrooms. It was so hot in the bedrooms (it was about 21C during the day and we couldn't keep windows open due to lake flies). There was underground heating on all the time, and this couldn't be controlled by us) When we were there they were painting the outside of the suites so there was scaffolding everywhere. To get to the pool you had to either step up and over a large rock, or duck under the scaffolding. They lock the gate out to the street at night, so if there was a fire, you can't get out straight to the street. You'd have to go around via the pool (and scaffolding etc) All in all quite disappointing.

The hotel has a great location, within walking distance to the Government Gardens, downtown and Eat Street with all the funky restaurants, not that there are not additional places to dine in the area, especially for dinner. A highlight was El Mexicana Zepata were we had some of the finest Mexican food we have ever eaten. The first thing we notice after entering the lobby was a "tired" appearance. Our room was large, spacious, had a spiral staircase with a chandelier leading up to a large living room with a leaded glass panel, large bedroom, and large bathroom. There was a huge WOW factor. On closer inspection we noticed that the room was in need of some serious TLC. Our heater/air conditioner that we really needed to use, was not working correctly and it took the remainder of our two day stay to get it operating. In some areas the wallpaper was peeling off the walls, several areas needed paint touch-ups. The bed was quite comfortable, we were there for only two nights, and the price was right. We had lunch on the patio our first day, just so-so. We had dinner in their restaurant both nights. It also was good, not great, and not equal to the prices. Rudi, our server, was a delightful man who we enjoyed getting to know very much. We had a nice comfortable stay. This place needs a lot of attention to get it to sparkle again.

Unfortunately our room "la grouw suite" was in a bad position near all the noise from pools and the staff eating and chatting outside We had pre paid dinner for 50$ nz each and were presented with the 39.99 menu. When pointed out that we would have preferred this price and it was not pointed out when booking we were told " well they wouldnt would they". Food was ok. Waiter v nice ( Rudi?) but within the empty dining room 2 americans sat down next to us and the man proceeded to sneeze and cough and blow his nose loudly and the lady just moaned and moaned about everything. So not a pleasant dining experience We had been to the Polynesian Spa where we would definitely return but not to the Hotel Princes gate even though we understood its story etc

The hotel staff were very helpful and friendly. The check-in went smoothly and we were shown to our room which was not in the main hotel. We were taken to the adjacent bldg. which was having outside construction. We had to duck under scaffolding to get to our door. We had a one bedroom “suite.” There were two old uncomfortable chairs, coffee table, end table with lamp and a kitchenette with table in the living area. The TV never did work. We reported it and they let us know someone would work on it the next day. Same thing the next evening. The carpet was thread bare and frayed. Was actually ripped in places. The floor was uneven and creaked. When I stepped on the floor it moved and I thought I would fall the. This happened in several places. The bed however was comfortable which was what I needed. There were beautiful soft bathrobes provided. In the bathroom, the towels were plush and the amenities were plentiful. The best thing about the hotel was the thermal pools. After a long touring day the soak before bed was so relaxing. There are three small sections. The top one was like a hot tub and was the hottest of the pools. The water cascades to the next level which is a bigger pool. Then again, cascading water into the third and largest pool and the coolest. All were very warm and the mineral water is wonderful. So. Some good some poor. A little pricy for the shape it was in. Most hotels have thermal pools because of the area...geothermal activity.

We chose this property as a change from the usual chain hotel or motel stay. The history of the hotel and the neighbouring historic park were a glimpse back in time to the health spa tourism. The room was spacious, quiet and full of character The location is also good, close to the dining strip at Food Alley. Our only complaint was the service at our late breakfast where, although empty, entry and seating was strictly managed for those of us unable to locate a table. Sunday brunch can be a bit more chill, we thought

1057 Arawa Street Rotorua Bay of Plenty

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool and 3 outdoor pools

Prince's Gate Hotel places you next to Rotorua i-SITE Visitor Centre and Sir Howard Morrison Performing Arts Centre. This 50-room, 4.5-star hotel welcomes guests with 3 outdoor pools, 2 restaurants, and an indoor pool. Centrally located in Rotorua, the hotel is also a short walk from Tamaki Maori Village and Rotorua Arts Village.


Dining

Enjoy dining at Memories Restaurant, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Full breakfast is offered for a fee each morning from 7 AM to 10 AM.


Rooms

All of Prince's Gate Hotel's 50 rooms are recently renovated and have an array of amenities, including refrigerators, minibars, and coffee makers. LCD TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also standard.


Property features

Prince's Gate Hotel features 3 outdoor pools, an indoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (NZD 10 per night)—also useful is an airport shuttle (available 24 hours) for NZD 30 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

69.0% of guests recommend this hotel

Total of 897 reviews