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Elba Costa Ballena Beach & Thalasso Resort

4.0 star property

Choose dates to view prices

Photo gallery for Elba Costa Ballena Beach & Thalasso Resort

A resort with a large pool area, sun loungers, and palm trees.
A multi-level hotel courtyard with palm trees, a central fountain, and a well-lit interior.
A spacious dining area with wooden tables and chairs, large windows offering views of palm trees and a sunset.
A lobby with a large stained glass window labeled "Hoteles Ella," a sofa, a coffee table, and decorative vases.
An outdoor seating area with white plastic chairs and a cushioned lounge chair, a table with a candle, and a canopy structure.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Avenida Carla De Orleans, s/n Rota, Rota, Cadiz, 11520
  • Place, Playa Agua Dulce
    ‪13 min walk‬
  • Place, Costa Ballena Ocean Golf Club
    ‪20 min walk‬
  • Place, Ballena Beach
    ‪5 min drive‬
  • Airport, Jerez de La Frontera (XRY)
    ‪38 min drive‬

Room options

View all photos for Superior Room, Multiple Bedrooms, Connecting Rooms (Family Room 2 adults and 2 children)

A hotel room with two beds, a desk, chairs, and a window with curtains.

Superior Room, Multiple Bedrooms, Connecting Rooms (Family Room 2 adults and 2 children)

  • Golf view
  • 322 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, Multiple Bedrooms, Connecting Rooms (Family 4 adults)

A hotel room with two beds, a desk, chairs, and a window with curtains.

Superior Room, Multiple Bedrooms, Connecting Rooms (Family 4 adults)

  • Garden view
  • 645 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Sherry Suite 3 Adultos

Minibar, in-room safe, desk, free WiFi

Sherry Suite 3 Adultos

  • Golf view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Double Room, Golf View (3 adults)

Minibar, in-room safe, desk, free WiFi

Double Room, Golf View (3 adults)

  • Golf view
  • 322 sq ft
  • Sleeps 3
  • 1 Twin Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Double Room Single Use, Golf View

Minibar, in-room safe, desk, free WiFi

Double Room Single Use, Golf View

  • Golf view
  • 323 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Double Room, Golf View

Minibar, in-room safe, desk, free WiFi

Double Room, Golf View

10.0 out of 10
Exceptional
(1 review)
  • Golf view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Double Room, Golf View ( 2 adults + 1 child)

Minibar, in-room safe, desk, free WiFi

Double Room, Golf View ( 2 adults + 1 child)

  • Golf view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Family Room (2 adults and 2 children)

View from room

Family Room (2 adults and 2 children)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard Double Room Single Use

Minibar, in-room safe, desk, free WiFi

Standard Double Room Single Use

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Double Room

Minibar, in-room safe, desk, free WiFi

Standard Double Room

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Room (2 adults+1 child)

Minibar, in-room safe, desk, free WiFi

Standard Double Room (2 adults+1 child)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Room, Multiple Bedrooms, Connecting Rooms (Family 3 adults)

A hotel room with two beds, a desk, chairs, and a window with curtains.

Superior Room, Multiple Bedrooms, Connecting Rooms (Family 3 adults)

  • Garden view
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, Multiple Bedrooms, Connecting Rooms (Family 4 adults + 1 child)

A hotel room with two beds, a desk, chairs, and a window with curtains.

Superior Room, Multiple Bedrooms, Connecting Rooms (Family 4 adults + 1 child)

  • Garden view
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds
  • Free WiFi

View all photos for Superior Room, Multiple Bedrooms, Connecting Rooms (Family 4 adults + 2 children)

A hotel room with two beds, a desk, chairs, and a window with curtains.

Superior Room, Multiple Bedrooms, Connecting Rooms (Family 4 adults + 2 children)

  • Garden view
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, Terrace, Golf View

Minibar, in-room safe, desk, free WiFi

Junior Suite, Terrace, Golf View

10.0 out of 10
Exceptional
(1 review)
  • Golf view
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Room, Multiple Bedrooms, Connecting Rooms (Family 3 adults + 1 child)

A hotel room with two beds, a desk, chairs, and a window with curtains.

Superior Room, Multiple Bedrooms, Connecting Rooms (Family 3 adults + 1 child)

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, Multiple Bedrooms, Connecting Rooms (Family 3 adults + 2 children)

A hotel room with two beds, a desk, chairs, and a window with curtains.

Superior Room, Multiple Bedrooms, Connecting Rooms (Family 3 adults + 2 children)

  • Garden view
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds
  • Free WiFi

View all photos for Superior Room, Multiple Bedrooms, Connecting Rooms (Family 3 adults + 3 children)

A hotel room with two beds, a desk, chairs, and a window with curtains.

Superior Room, Multiple Bedrooms, Connecting Rooms (Family 3 adults + 3 children)

  • Garden view
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, Terrace

Minibar, in-room safe, desk, free WiFi

Junior Suite, Terrace

  • Garden view
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Junior Suite, Terrace (2 adults +1 child)

Minibar, in-room safe, desk, free WiFi

Junior Suite, Terrace (2 adults +1 child)

  • Garden view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Junior Suite, Terrace (2 adults + 1 child)

Minibar, in-room safe, desk, free WiFi

Junior Suite, Terrace (2 adults + 1 child)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Sherry Suite

Minibar, in-room safe, desk, free WiFi

Sherry Suite

  • Golf view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Sherry Suite (2 Adult and 1 Child)

Minibar, in-room safe, desk, free WiFi

Sherry Suite (2 Adult and 1 Child)

  • Golf view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Sherry Suite (2 Adult and 2 Child)

Minibar, in-room safe, desk, free WiFi

Sherry Suite (2 Adult and 2 Child)

  • Golf view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, Terrace, Golf View ( 2adultos y 1 niño )

Minibar, in-room safe, desk, free WiFi

Junior Suite, Terrace, Golf View ( 2adultos y 1 niño )

  • Golf view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Junior Suite, Terrace, Golf View ( 2 adultos + 2 niños)

Minibar, in-room safe, desk, free WiFi

Junior Suite, Terrace, Golf View ( 2 adultos + 2 niños)

  • Golf view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, Terrace, Golf View (3 adults)

Minibar, in-room safe, desk, free WiFi

Junior Suite, Terrace, Golf View (3 adults)

  • Golf view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Junior Suite, Terrace (Single use)

Minibar, in-room safe, desk, free WiFi

Junior Suite, Terrace (Single use)

  • Garden view
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Doble Swim Up - Only Adults

Doble Swim Up - Only Adults | Terrace/patio

Doble Swim Up - Only Adults

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Double Room (3 adults)

Minibar, in-room safe, desk, free WiFi

Standard Double Room (3 adults)

8.0 out of 10
Very good
(1 review)
  • Golf view
  • 322 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, Terrace (3 adultos)

Minibar, in-room safe, desk, free WiFi

Junior Suite, Terrace (3 adultos)

  • Garden view
  • 419 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite For Single Use

Minibar, in-room safe, desk, free WiFi

Junior Suite For Single Use

  • Garden view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Double Room

A balcony with a view of a pool, palm trees, and a golf course.

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room (2 adults + 1 child)

Minibar, in-room safe, desk, free WiFi

Deluxe Double Room (2 adults + 1 child)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Double Room (3 adults)

Minibar, in-room safe, desk, free WiFi

Deluxe Double Room (3 adults)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

About the neighborhood

Rota

Within a short walk of Playa Agua Dulce, Elba Costa Ballena Beach & Thalasso Resort is within a mile (2 km) of Costa Ballena Ocean Golf Club. This 234-room, 4-star hotel has a golf course, a full-service spa, and 2 restaurants.

What's nearby

  • Playa Agua Dulce - 13 min walk - 0.7 miles
  • Costa Ballena Ocean Golf Club - 20 min walk - 1.1 miles
  • Playa de las Tres Piedras - 5 min drive - 2.5 miles
  • Ballena Beach - 5 min drive - 2.5 miles
  • Naval Station Rota - 7 min drive - 4.3 miles

Getting around

  • Puerto de Santa María Station - 21 min drive
  • Jerez de La Frontera (XRY) - 34 min drive

Restaurants

  • ‪Bar Los Pinos - ‬8 min drive
  • ‪Venta Las Tinajas - ‬6 min drive
  • ‪Sedona - ‬8 min drive
  • ‪The Steakhouse - ‬8 min drive
  • ‪Liberto's Kaffé - ‬8 min drive

About this property

Elba Costa Ballena Beach & Thalasso Resort

Guests of Elba Costa Ballena Beach & Thalasso Resort have access to a golf course, a full-service spa, and an outdoor pool. Self parking is available for EUR 15 per night. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and luggage storage. Other amenities at this spa hotel include a children's pool, a gym, and a sauna.
Guests can expect free WiFi and 24-inch LED TVs with digital channels. Bathrooms have hair dryers and free toiletries. Balconies, minibars, and safes are other standard amenities.
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a health club. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 13 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Elba Costa Ballena Thalasso Spa. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (EUR 15 per night)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Beach Club
  • Gades

Things to do

  • 27-hole golf course
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Golf
  • Golf driving range
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 24-inch LED TV with digital channels

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: EUR 15 per night
  • Housekeeping is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Elba Costa Ballena Beach & Thalasso Resort
Elba Costa Ballena Beach & Thalasso Resort Rota
Elba Costa Ballena Beach Thalasso
Elba Costa Ballena Beach Thalasso Rota
Elba Costa Ballena Beach Thalasso Resort Rota
Elba Costa Ballena Beach Thalasso Resort
ba Costa Ballena Thalasso Rot
Elba Costa Ballena & Thalasso
Elba Costa Ballena Beach & Thalasso Resort Rota
Elba Costa Ballena Beach & Thalasso Resort Hotel
Elba Costa Ballena Beach & Thalasso Resort Hotel Rota

Frequently asked questions

Is free cancellation available at Elba Costa Ballena Beach & Thalasso Resort?

Elba Costa Ballena Beach & Thalasso Resort offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Elba Costa Ballena Beach & Thalasso Resort?

As of Jul 7, 2026, prices found for a 1-night stay for 2 adults at Elba Costa Ballena Beach & Thalasso Resort on Jul 19, 2026 start from $228, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Elba Costa Ballena Beach & Thalasso Resort?

This hotel is located in Rota, a short 17-minute walk from Costa Ballena Ocean Golf Club and also 9 minutes on foot from Playa Agua Dulce. You'll also find Ballena Beach and Playa de las Tres Piedras within a short drive.

Is there parking available at Elba Costa Ballena Beach & Thalasso Resort?

Yes, uncovered parking is offered for EUR 15 per night.

Is there a spa available at Elba Costa Ballena Beach & Thalasso Resort?

Elba Costa Ballena Thalasso Spa is the hotel's spa and services include body wraps, hydrotherapy, mani/pedis, and massages.

Does Elba Costa Ballena Beach & Thalasso Resort feature a casino on the premises?

No, Elba Costa Ballena Beach & Thalasso Resort doesn't have a casino.

Will I find an indoor pool at Elba Costa Ballena Beach & Thalasso Resort?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Elba Costa Ballena Beach & Thalasso Resort?

This beachfront hotel offers many amenities for couples such as an ocean-view restaurant and an outdoor pool with some guestrooms featuring a private pool.

Are there hot tubs at Elba Costa Ballena Beach & Thalasso Resort?

No, but guests can enjoy a sauna at this hotel.

Does Elba Costa Ballena Beach & Thalasso Resort feature a restaurant that includes a breakfast menu?

Yes, Elba Costa Ballena Beach & Thalasso Resort has 2 restaurants, and serves free buffet breakfast each morning.

Will Elba Costa Ballena Beach & Thalasso Resort allow pets to stay for free?

No, pets aren't allowed at Elba Costa Ballena Beach & Thalasso Resort.

Are there connecting rooms at Elba Costa Ballena Beach & Thalasso Resort?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Elba Costa Ballena Beach & Thalasso Resort?

The closest major airport to Elba Costa Ballena Beach & Thalasso Resort is Jerez de La Frontera (XRY), which is 27.7 mi away (34 minutes by car).

Are there rooms with balconies at Elba Costa Ballena Beach & Thalasso Resort?

Yes, every guestroom at Elba Costa Ballena Beach & Thalasso Resort comes with a balcony and some offer garden and pool views.

Elba Costa Ballena Beach & Thalasso Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 134 out of 331 reviews
Rating 8 - Good. 138 out of 331 reviews
Rating 6 - Okay. 42 out of 331 reviews
Rating 4 - Poor. 11 out of 331 reviews
Rating 2 - Terrible. 6 out of 331 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gwenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was so lovely and they had a kids hour- we had a great time there! The pool is beautiful, breakfast was quite a spread and the staff was kind and competent. Thank you for a wonderful stay!
Stayed 5 nights in Apr 2026
Verified

6/10 Okay

Priyanka

Liked: Cleanliness, staff & service, property conditions & facilities
Great dinner buffet for sea food lovers
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Peter

Liked: Property conditions & facilities, room comfort
Great stay and incredible service.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Ivo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect hotel to relax. close to the beach and the hotel has a lovely swimming pool.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic four-night stay. The food was amazing, and there were plenty of loungers in the pool area. The entertainment, Tirio, was brilliant as always, and the pool bar staff were incredible – especially Isabel, who was lovely and really attentive.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

MARIA DEL ROSARIO

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel familiar
Stayed 7 nights in Jun 2023
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place. If you want to explore outside the resort you need a car rental.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very professional and courteous.
Stayed 7 nights in Oct 2023
Verified

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice resort

We stayed at the resort because we have friends who live nearby. The location to the beach was fabulous. Pools were nice. Room was very spacious. We will return.
Stayed 3 nights in Jun 2024
Verified

8/10 Good

Fariha

Liked: Cleanliness, staff & service, property conditions & facilities
The indoor spa is an additional charge and by appointment only, they have limited hours for children so we never got the opportunity to visit it. It seems like they advertise many amenities but it’s not accessible for restricted.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The beach is amazing. The hotel’s food options are very limited. Only a buffet for dinner. Breakfast was nothing special.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Neptune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accomadations was great, I had a perfect and comfy bed. All I need is the itemized receipt so I can request for travel claim.
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Staff was courteous. Hotel was quite spacious and had a soothing layout. The only issue I had was the heater didnt work too well and even though it ran all night, my room remained a little cool.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

emerson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing!
Stayed 23 nights in Mar 2023
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort facility, staff, food, only downside is weak water wifi in the room.
Stayed 7 nights in Jul 2022
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay at this hotel at least twice a year. The food is amazing, and the staff are really helpful and friendly. We've been coming here for the past 10 years, and Tirio is always fantastic. Isabel at the pool bar was particularly helpful. The only thing I can fault is the lunchtime opening hours and the queue to get food. Perhaps you could consider extending the lunchtime to, say, 13:30-15:30 to help prevent the current rush hour.
Stayed 3 nights in May 2024
Verified

2/10 Terrible

Eric

Disliked: Property conditions & facilities, room comfort
Mosquitoes all in the room and no AC! The hotel cut the heat on and it was 70 degrees out!
Stayed 14 nights in Apr 2024
Verified

10/10 Excellent

Cassandra Marie

Liked: Cleanliness, staff & service, property conditions & facilities
First off I juat want to say how amazing Sonia from reception is. She was so helpful on all the questions we asked. And she went the extra mile for us in recommending places to park in Jerez where we were going to a wedding. Staff like her are really what makes a hotel great! On the hotel itself: Great facilities, great food and backs onto a golf course while overlooking the ocean on the other side, so every room has a great view. There's a separate adults only pool with plenty of loungers (the swim up rooms are on this pool which faces out onto the ocean). The beach itself is only a 5 min walk. They have secure underground parking, but there is also available parking on the street or a parking lot across the street. Cant fault this resort. Highly recommend a visit.
Stayed 8 nights in May 2023
Verified

8/10 Good

Sylvia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Never offered an upgrade nor the benefits of being Expedia VIP. I was traveling with my sisters that has a condition in her foot and they gave us a far and uncomfortable room.
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Renee

Liked: Cleanliness
This is supposed to be a resort, but no one could help me get my luggage to my room however they did hold it for me at the counter. When I pulled back the curtains in my bedroom, there was an ant swarm up at the entire wall. As I was taking a shower, I was facing the showerhead and did not realize that the water was not draining down the drain, but it was draining over the little lip onto the bathroom floor. I had to use all the towels to clean it up. For being a resort, I wasn’t really impressed. I did get a massage and my masseuse was excellent, but I don’t remember her name.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is fine--polite staff, decent rooms (we were actually upgraded to a better room when we found that ours had two single beds instead of the requested double bed), and a good range of food choices at breakfast/dinner. The location is absolutely lovely, and we thoroughly enjoyed renting bikes and riding along the oceanside bike/walking path. Downsides? It's odd that you have to pay to use the safe in the room. Most disappointing however was the 'couples healthy back massage' that we booked in advance. The young woman who gave the massage was very kind, but she was alone in providing the 'couples' massage, which meant that for half of the time, one partner was left lying face down on the massage table with just some warm gel on their back. Given that the "hour"-long massage began with 10-15 minutes in separate bath/jacuzzis, and the remaining 40 or so minutes was divided between the two of us, the total 15-20 minute actual massage we each received was disappointing to say the least.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Schöne große Zimmer, komfortabel, sauber Freundliches Personal, Essen abwechslungsreich
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

SIMONE

Liked: Cleanliness, staff & service, room comfort
Colazione ampia. I prodotti dolci però non sempre erano di livello. Colazione più verso il salato
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura è molto bella anche se grande e quindi quando è piena c’è tanta gente. Bella la piscina e ottimo il buffet
Stayed 8 nights in Oct 2025
Verified

8/10 Good

Maria-Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Parfait! À l’exception de la chaleur dans les chambres malgré la climatisation
Stayed 2 nights in Oct 2025