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Relais Orso

0.0 out of 5.0

Recent guest reviews

We arrived With a booking for two rooms. We were told they only had one room left and they had booked us one room at a cheaper hotel at a worse part of the city . Terrible service and very professional and I wonder how honest. We decided not to stay

I stayed here my last night in Rome and was very happy with my experience. I booked through Hotel Tonight and it was a very easy and efficient check in. The location is perfect being close to the river and walking distance so some of the best Piazzas in the city. I am American, so i felt the hotel was a bit tight but thats just how it is. The room looked brand new and was extremely clean. The bathroom was very big compared to other European hotels, awesome shower. The beds were two twins pushed together which again is common in Europe so it took some getting used to. In the morning i was able to check out very quickly and they even called a cab for me to get to the airport.

We booked our stay here back in feb based on it showing as four stars on multiple sites and the way it is represented online on their site. The elevator does not work!!!! It never does apparently. They just tell you it recently broke. It’s behind a giant curtain where they keep the luggage’s. The stairs are steep and narrow. Had to lug all the bags up to the “third floor” which is actually is the fifth floor. You go into the room and it’s tiny. Maybe 200-250sq ft max. The bath tup/shower it a foot from the bed. No closet only about a foot and a half around each side of the bed to walk. And the shower is completely open in the middle of the room with glass. Only one half mirrored panel. We had to hang towels over the glass to shower privately. It’s awkward. No counters in the bathroom. It’s terrible. Oh and there is zero water pressure!!! The water drizzled down. Horrible. Don’t get scammed like we did. We had booked three nights and left after the first. We booked an air bnd which is an amazing apt five min away for $60 less a night!!!!

The only good thing I can say about this hotel is the location. Walking distance to most of Rome's attractions. Really nice located, however, there's no pool as seen on the pics, and the elevator wasn't working. If we knew this before, we wouldn't have booked this hotel, and therefore I want to make sure that others know this before booking.

It's a very charming little hotel. Clean and very well located, we couldn't be happier with our choice. The look is a bit urban-hipster and sure the room is not huge but has everything. We appreciated the friendly attitude yet professionalism of the staff, which helped numerous times with reservations and itinerary recommendations.

On the recommendation of our tour provider and previous reviews we booked this hotel. In the time between our booking and our stay things changed. As with other current reviews the rooftop was closed, the lift didn't work, the bar was nonexistent and breakfast was somewhere else. To add to this list of disappointments we had booked a superior room. We were given our key and lugged our suit cases up narrow steep stairs (the temperature showed 42 degrees in the stairway) only to find that the room was filthy, had not been made up and there were feces left in the toilet (how do you get that out of your head?). The hotel clerk was shocked and had no idea that the room had not been cleaned. We only had one afternoon in Rome so we didn't want to wait for a full cleaning nor did we want to lug our luggage back up so we asked for another room. We were accommodated however it was a standard room and they would not reimburse us for the difference.

Our travel agent reserved 7 rooms with breakfast. The lift was broken, the roof top terrace was closed, the air conditioners did not work, black mold in the bathrooms and 10 minute walk to get breakfast which was terrible. We met and spoke to several other guests who cancelled there rooms upon arrival and who departed early. Later we found out that the lift had been broken for months, they had stopped serving breakfast weeks before we arrived, there were persistent issues with the lift and the roof top terrace had been closed for a long time.We spoke to the managers who were not truthful with us. They offered a very small compensation per room for all of the inconveniences. We were unable to get 7 rooms on such short notice at another location so we had to stay. Great location tho.

I usually don't leave review, but my experience at this place has been so bad that I wanted to share it. First of all: this is NOT an hotel. They do not provide any of the services which are required by law in order to be classified a 3 or 4-stars hotel. No bar. No restaurant. No breakfast...and the terrace the advertise on their website is closed. Finally the room was dirty and very dusty. AVOID.

Centrally located. We thought the hotel was ok for the price. We were very disappointed that the managers said they would send our daughters pink Teddy Bear she forgot... we emailed them many times and they said they would. But they didn't... they just lied.

Unfortunately, my wife and I booked a two night stay here at the end of June, and prepaid for a superior room with breakfast, after seeing the beautiful photos on the hotel website and other travellers reviews. When we arrived to the hotel, the gong show began: 1. Sit down in empty bar (which doesn't serve drinks or food), and sign paperwork with front desk staff 2. Get told elevator broke down yesterday, and roof garden with pool is not accessible. Discover after the fact by reading FB reviews on the hotel page that the roof garden has not been accessible for months 3. Take bags to room with front desk person, where she opens door, and immediately slams it shut saying "sorry". She tells us there is someone in our room, and goes back downstairs and comes up with new key to new room - which is tiny, has no closet or drawers to even put clothes. One chair, no table, view of person balcony 5 feet across alley 4. Ask to speak to manager, but told one will be in tomorrow. Tomorrow comes, no manager 5. Ask for ice bucket, get given two filthy freezer packs. "No more ice today" was the excuse 6. "Breakfast" arrives to room (only place you are allowed to eat in the hotel) on a tray with dry toast, old fruit, and slimy cold cuts. Coffee OK. 7. Try to get bill upon check out, get told "we will email it to you". No further contact from hotel. Don't waste your money on this place, they do not deliver what they sell you.

Via dell'Orso 88 Rome RM

Hotel highlights

  • Walking distance to Piazza Navona and Pantheon
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Concierge services

Located in Navona, Relais Orso is within a 10-minute walk of popular sights such as Piazza Navona and Pantheon. The 23 rooms at this townhouse include minibars, espresso makers, and flat-screen TVs. Centrally located in Rome, the townhouse is also a short walk from Castel Sant'Angelo and Campo de' Fiori.


Dining

At the end of the day, unwind with a drink at the bar/lounge.


Rooms

All of Relais Orso's 23 individually furnished rooms provide minibars, espresso makers, and free bottled water. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and memory foam beds with Egyptian cotton sheets ensure a restful night. Safes and desks are also standard.


Property features

A local mainstay since 1400, Relais Orso offers free WiFi in public areas, express check-in, and express check-out. For transportation, you can make use of an airport shuttle (available on request) for EUR 50 per vehicle one way, as well as an area shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. This townhouse accommodation also has laundry facilities.

Room options

Superior Double Room Single Use

Full 1 | Sleeps 2

Suite

Full 1 | Sleeps 3

Junior Suite

Queen 1 | Sleeps 3

Deluxe Room, 1 Queen Bed

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

78% of guests recommend this hotel

Total of 350 reviews