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Relais Orso

0.0 out of 5.0

Recent guest reviews

Please Please dont waste your money here, there are so many better places to stay in Rome. The list is pretty long on faults of this hotel: 1. The staff were rude. I respect the few members of staff who tried to speak English and appreciate their effort, but the overall attitude of the staff was that they didn't want anything to do with us. Upon arrival we were made to stand at the reception desk for 10 minutes, while a male staff member seemed like he had all the time in the world to pull up our booking, while we stood obviously tired and hot from the sun. Eventually, the paperwork was found, and in a deadpan voice, he tried to find out if we had already paid for the hotel. We had (hint: we paid too much for what we received). He tried to tell us that we hadn't, until he eventually saw that we had, and simply replied "Indeed." No apology. He then showed us to our room, depositing us in the room with no information about the hotel, no wifi information, no breakfast information, nothing. We didnt even know our room number. It was a "great" introduction to the caliber of customer service we would receive over the course of our trip. Other staff interactions include my partner being shoowed away when inquiring about the area, being told "I don't deal with customers" without being directed towards a member of staff who did "deal" with customers. 2. The hotel is using false advertising. Do not believe the pictures. One of the only reasons we agreed to pay the extortionate amount we did was due to the promise of a rooftop terrace, with restaurant and small pool/jacuzzi area. This is not accessible. If you search through reviews on this site and others, they will all confirm that this area has been inaccessible for months. When inquiring, we were told, like others, that maintenance had been called to fix the elevator ( the only way of accessing the rooftop apparently) and that it would be fixed soon. They have been telling that lie for months. Other reviews say they were told the same thing, and those reviews date back to late 2016. The staff lied to our faces, obviously something else is going on, perhaps they can not afford to open the area. This theory supports my third point. 3. The information is all outdated. From the lack of rooftop area, to breakfast being included in the price per night. The information sheet we were eventually given hours after being checked in said that breakfast would be served in the tea room. This was not the case. Instead breakfast was a lackluster and awkward affair. One call to the reception would see a member of staff come into your room to deliver a menu. Another call to reception would see a member of staff come and take your order, also from your bedroom. 10 or so minutes later, another member of staff would arrive at your door with a tray containing your order, which they would set down on the bed. Its worth pointing out at this point that there is no where to sit, let alone eat, in the room. At least not in our room. It was incredibly awkward having to eat and drink while perching on the bed, and while breakfast in bed may sound like a luxury, it being a necessity remove the element of lux from it. An hour later, another member of staff would arrive to pick up the remnants, completing the breakfast affair. The food itself was hit and miss, our first morning being presented with ample food, heated and presented well. The second morning, we ordered the same, and we received maybe a third of what we did the morning previous, waffles still in plastic packages and not heated up, only one spread to split between two of us. It wasn't great and in the end we ventured out to pay for a more substantial breakfast. 4. The room itself. The room, while nice to look at, was tiny, barely enough room to move around the bed, no room WHATSOEVER to store clothes, and a shower that you hit limbs of of constitally. The lights in our room weren't working 100% of the time, with half haphazardly turning on when we needed them. Then add all this to the hot water being cut off for hours on our second day, and the airconditioning straight up not working AT ALL, made for a very comfortable stay. It should be noted that our room was dubbed a "superior double room". In actual fact there was nothing superior about it. We are finishing our stay in room in an apartment that cost us less that a third of the price, with better facilities, in a nicer location, and with much friendlier staff. We completely regret staying at this hotel, and feel we wasted our money that could have been put to much better use.

Hot tub/roof garden closed, lied about it repeatedly to us and others online, breakfast undercooked, forced us to have breakfast in bed with no alternative, eating on the bed when we paid for the 'superior' room was awkward, air conditioner broken, hot water broken, rude staff, tried to worm their way out of included breakfast as they're trying to phase it out but we paid hundreds of pounds months in advance. Massive let down. Dodgy safe, nowhere to store clothes, bar closed for our entire visit, even tried to get us to pay on arrival when we already paid!

Because of many bad ratings the hotel Relais Orso offered me 100 EUR if I don't write about the negative experience I made in the hotel. I denied but I am not sure if other guests also denied. So be careful about other rating. The architecture and the location of the hotel is nice. But the hotel is run down and dirty. They sell normal small rooms as suites and offer you money if you don't tell it to anybody. That's most probably cheaper for them...

Be careful not to book a so called Junior Suite. It't a small normal double room but they charge much more. I complained about it, they agreed that it's a normal room but didn't change anything... Positive is the location and the nespresso machine (unfortunately also not cleaned since in use) in the room.

I'm not sure I can improve much on "dennosius"'s review ("Not the posh hotel it wants to be"), which really hit the nail on the head. The hotel is in a great location on a cobblestone street in a little hidden corner of central Rome within an easy walk of almost everything. And the staff were very friendly, helpful, and solicitous. Kudos to them. Nothing that follows here should reflect on them, only on the owner of the property. First, I almost titled this review "faux" because there are faux finishes throughout the building, which just made the place seem cheap. It was defintiely a matter of (cheap) style over substance. In the bathroom, they went for form (rectangular vanity, bidet, toilet) over function (no storage except for a 1' by 1' shelf 7' off the ground in the corner! I honestly don't know what they were thinking. In fact, there was very little storage in the room at all: two 3' shelves all together, one of them partially occupied by the safe on one end and missing a support on the other so it was unusable. There was no closet, only a rod next the shower with only 3 hangers on it. I guess the idea was that your three items of clothing would function as a makeshift curtain for the glass shower. For the shower was right there in the middle of the room! Not only was the shower exposed but you had to climb two formica covered steps to get in and out of it. The air conditioning didn't work, which was not a big deal for me since it was cool enough at night that I could sleep with the windows open and it wasn't too noisy. On day 2/5 I discovered that the door to the room didn't close completely. It seemed to lock but you could still open it with a gentle nudge, so they give me an actual key to use. Breakfast was ok but then on day 4 we were told that breakfast would be served in our rooms, which seemed to baffle even the staff who seemed to be carrying out an unexplained order from above. This seemed to be a trmendous inconvenience to just about everyone. It really made no sense at all. Wifi was pretty conistent but occasionally weak. And the bed was comfortable. In all, I'd say that this is closer to a 3-star than a 4-star hotel. It was not horrible, especially given the affordabel price, but next time I'll opt for someplace nicer.

Positive: Good location, 5 min to Piazza Navora, 15 to The Vatican. Nice rooms, do look like the photos on booking.com. Good cleaning and ok breakfast. Negative: When we came back late at night our air condition didn't work and we couldn't turn the light of in the room, the night portier tried to resolve the problem but with no luck and we were left to sleep with the lights on in a warm room wich was rather anoying. A nice gesture would be to give a refound for that night but all we recived were an excuse. The day after they fixed the light and they gave us an air condition to put in the room so the rest of the stay were pleasent enough. If you booked throug booking.com you can see pictures of the terrace, wich looks like they have a bar and you will be able to grab something to eat, well they dont so bare that in minde if you after a place where you can relax with a coctail on the roof after a long day out. Over all it was worth the money, well if the first night doesnt count :) Love Rome and will return but we will find somewhere else to stay next time.

Nice hotel in the middle of old Rome. Nice breakfast and breakfast room. Our room was located on the third floor and their elevator was out of order (we were there in the beginning of April). The receptionist offered to have our luggage brought to our room. Note: the rooftop bar does not open before May.

Lovely location and easy to get to all the sights. Never more than 15 minutes walk away. Staff very pleasant and helpful. Only issue was a broken lift and we were on the top floor so getting to and from the room was a real pain. Yes we were offered a different room but we wanted the terrace and jaccuzi that went with the room we chose. Anyone with difficulty walking woukd not have managed as it was 85 steep steps to the top. Realistically should have been offered a discount on the room cost.

My spouse and I spent three nights at the end of February in this hotel. It has been the second time for me to stay there, the first time was on occasion of a business trip in November. The staff is very competent, extremely friendly and the rooms have their own charming style with new and old compared. The hotel is ideally situated to minutes away from Piazza Navone and also in walking distance to the Vatican and other famous historic sites. The only minus, why I did not afford an excellent rating is the very nearby discotheque, where people are partying also outside on the street throughout the whole night, in particular on Friday and Saturday night of course, which makes it difficult to sleep. The restaurant recommendations we got from the hotel were great and led to new acquaintances and truly memorable evenings during our rather short stay.

We chose relais Orso for our friends' trip in february in Rome and it was the best choice: the vest value/price ratio. Super central, you can go to the main attractions by foot. The rooms are modern and spacious, the design is charming. The breakfast has everything to delight you and is included. The employees are at your disposal day and night to help you during your stay. I recommend it to anyone going to visit Rome. Thanks again to the welcoming team Relais Orso for our stay!

Via dell'Orso 88 Rome RM

Hotel highlights

  • Walking distance to Piazza Navona and Pantheon
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Concierge services

Located in Navona, Relais Orso is within a 10-minute walk of popular sights such as Piazza Navona and Pantheon. The 23 rooms at this townhouse include minibars, espresso makers, and flat-screen TVs. Centrally located in Rome, the townhouse is also a short walk from Castel Sant'Angelo and Campo de' Fiori.


Dining

At the end of the day, unwind with a drink at the bar/lounge.


Rooms

All of Relais Orso's 23 individually furnished rooms provide minibars, espresso makers, and free bottled water. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and memory foam beds with Egyptian cotton sheets ensure a restful night. Safes and desks are also standard.


Property features

A local mainstay since 1400, Relais Orso offers free WiFi in public areas, express check-in, and express check-out. For transportation, you can make use of an airport shuttle (available on request) for EUR 50 per vehicle one way, as well as an area shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. This townhouse accommodation also has laundry facilities.

Room options

Superior Double Room Single Use

Full 1 | Sleeps 2

Suite

Full 1 | Sleeps 3

Junior Suite

Queen 1 | Sleeps 3

Deluxe Room, 1 Queen Bed

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

78% of guests recommend this hotel

Total of 325 reviews