Best Western Hotel Roma Tor Vergata4.0 out of 5.0
Recent guest reviews
Upon arrival the hotel does appear to be in a poorer area outside of the city however it grows on you! There’s multiple useful and cheap supermarkets and a delicious pizza restraunt a 2 minute walk away. As stated, the hotel does have a shuttle bus to the metro however we used this the first day and the driver did not speak any English to us on the journey and did not tell us the picking up point is different to the drop off! The hotel allowed us to wait 1hour 40 minutes! When we complained about this at the reception, they did apologise but with a blanket apology, didn’t really care or offer anything! After this we did not use the shuttle bus at all and instead got the bus (just across the road from the hotel) and it was a lot better, plus you get to see more area. We stayed for 7 nights and the water went off twice during the stay. This meant no flushing of the toilet, no shower and no tap. We called reception about it and they stated the whole area had no water however when talking to other people theirs had never gone off?! The website also states they have an indoor and outdoor pool. I still have no idea where the indoor pool is?? but the outdoor pool was not filled at all during the stay (I bought a bikini especially) and does not look as nice as the photo they have provided anyway. Two nights before we were supposed to check out, the hotel checked us out early (for no reason) so upon arriving back at the hotel after a day around Rome, we could not get into the room. Ridiculous. However, the reception did sort this out relatively quickly. Still ludicrous as all of our belongings were still inside the room. The roof top restraunt is very nicely decorated however out of everywhere we had eaten in Rome it was the worst and I would not advice spending money for dinner there (go around the corner instead). Not a lot of choice in drinks either but the wine and beer were nice. All in all, there is no chance I would stay at this hotel ever again. Not because of the area or the length of the time it takes to travel into Rome centre, as it is easy enough but because of the incompetence of the staff and the multiple issues we encountered, to which there was a lack of apology and no attempt to make us feel better about the situations. Tiny plus side to the hotel, it was very clean. If you do stay (bad idea), the transport is cheap and you just get a little ticket for around €24-26 for a week which is used on all metro and buses! Don’t rely on the hotel for anything!
We checked in for a week. It started off okay, arrived in the early afternoon and had no plans for that day other than to relax by the pool we had seen advertised. The pool unfortunately was empty, full of leaves and rubbish and that did not change for the entire week of our stay. There is no indoor pool. On the first day we opted to get the shuttle bus provided for free to the nearest metro station, which was nice enough on the way there, got dropped off and told to meet back there at 7pm. Off we went for our lovely first day in Rome. After an exhausting day we made it back to the meeting point for around 6.30pm, another couple arrived around 6.45pm, we waited and waited until 7.30pm and still no sign of the bus driver. We eventually had to figure out which bus to get, as our phones couldn't call the hotel, luckily enough the metro ticket you buy also covers the buses and so bus number 20 was our ride from then on. Every 7 mins or so. We eventually arrived back at 8.30, went to speak to the people at the desk, all we got was a half felt apology and told that we were wrong for not being at the right meeting point, however it wasn't just us that hadn't been told the current place, so no, it wasn't us, the driver in the morning had neglected to tell us we had to meet at a different point. We also lost water at 2 points during our stay, no taps, showers or water to flush the toilet. This lasted for at least 3 hours each time and meant after a hot sweaty day of walking around we couldn't shower. We were booked in until Thursday, however on the Tuesday when we got back the door card didn't work, I took it down to the front desk and was told we had checked out? I asked how was that possible seeing as all our stuff was in the room, I got a quick fumbled apology and our card was reactivated. The cleaning staff I have to say get a 5/5 they were perfect every day. Clean bed sheets, towels, cups ect. Very pleasant and clean room. The only other saving grace for the hotel is the local shops. Very convenient to have a cheap supermarket near by. Finally, if you do make the mistake of booking this place, check out the pizza joint in the shopping centre. It was our favourite place in the whole trip, amazing handmade pizzas, and try the supplì, they're a local gem!
We booked this hotel through Love Holidays for 4 nights stay from 10th to 14th April 2018. No issues with Love Holidays as our holiday to Algarve booked through them for February 2018 half term holidays and stay at 4 star Eden Resort and spa was excellent. As for Best Western Roma Tor Vergata we can't say the same. We were checked in on 10th April night by a male receptionist who was nice and welcoming but the female receptionists were utterly arrogant, rude and racist. Dariana was the rudest receptionist I had ever come across in a hotel out of my many visits to several countries. They should be trained on hospitality and how to treat guests from many different cultures and nationalities. We are British of Asian background. I had newly grown short hairs after losing my hair to chemotherapy for breast cancer last year and they even had the discourtesy to laugh at my appearance. So rude and arrogant and totally lacking in hospitality. The Hotel was nice and clean but the surrounding area was very dirty. Coming from UK to another European country, I was shocked to find at least 3 overflowing bins in the pavements near the hotel and to avoid walking on top of the dirt, we had to walk on the road with cars coming from all directions very fast. This was a nightmare. Despite the dirty location, the hotel was charging an exorbitant city tax of €6 pp per night and as we were 3 guests charged us as much as €72 for 4 nights. Though advertised as close to Rome city centre, we had to take a 1 hour bus ride and 30 mins subway ride to get to Termini station daily to do Rome sightseeing. Worst part of it all was the airconditioning was shut off despite 16 to 20c hot temperatures. When I rang the receptionist about this, I was rudely told that airconditioning was shut down because it was still winter in Rome which I found to be utterly ridiculous and we were asked to keep balcony door open. We were coming from UK where it was spring and to be told it was winter in a Mediterranean country such as Rome with such high temperature was really a shock. The room was overcrowded, very hot and the area was rough and we didn't feel safe to sleep with balcony door open on the 1st floor. It was more like hotel was trying to save on energy costs by shutting down AC at the expense and discomfort of guests. Heat and lack of ventilation was also bad for me with my breast cancer background. With AC shut down and no kettle with tea, coffee in the room, it was not a 4 star hotel. We were so glad to check out on 14th and take a long train ride to Venice which was a beautiful and clean city with waterways and cheaper city tax of €3pp per night.
The Best Western really didn't disappoint: polite staff, super clean and comfortable room, and very good breakfast. My room had a nice balcony and good tea options. Very good bathroom and shower too. Would love to come back.
We were here on a group tour in Europe. Rooms are very average, however the breakfast was good, with limited variety. Hotel is very far from the airport. We stayed here only for a night. Only, it is located in a quiet place.
Hotel is absolute crap, the area is run down not safe, miles away from Rome, food terrible, the service was laughable! I wouldn’t let my dog stay there! Was ment to be here for 5 days but checked out after the first night! PLEASE AVOID!!
The best "hotel" for refugees! CRAP HOTEL. Food is execrable... Drinks are execrable... not original and worst possible service!!! Full of Chinese workers and Filipino... Breakfast is cheep - worst coffee ever... Only the cleaning crew is trying their best!
We stayed here only because it was close to the Italian Space Agency where my husband was attending a meeting. The rate was 70 euros and it showed. It was comfortable enough as a place to sleep. I will list the pros, cons, and some general things that US travelers might expect that this hotel doesn't have. Pros: Low cost Pleasant and helpful staff; They spoke enough English to answer questions. The room had a mini-fridge, TV, phone, and a safe. The bathroom had a medium sized vanity around the sink. (I note this because that other hotel I stayed in just had a sink.) There is a bed, two night stands, an ottoman, luggage rack, desk, and plastic straight chair. The wardrobe had 3 hangers, a small chest of 2 drawers, and the safe. There were two shelves under the TV that we used to store items. Room had a balcony. Our room was over the court yard and was quiet The bed was comfortable. The bath towels are large and absorbent. The hair dryer is attached to the wall. It has two temperatures. You have to hold down the ON switch the entire time you blow dry you hair. The toilet in the room was "running" and the staff quickly corrected the problem after we reported it. There is a bar and a restaurant on site with limited hours, and was expensive. It is very near the Metro line C stops (but line C does not go all the way to the main tourist sites. You would have to take a bus from the end of the line) Hotel offers a free shuttle to the Metro line A (Anagnina station) once an hour. You need to sign up for it. Line A goes to Termini station. The breakfast buffet included in the price was very good. There were hot and cold items. They were the same items each day. Pastries, fruit, bread, dry cereal, yogurt, scrambled eggs, beans, wurtzel (similar to frankfurters), and bacon (but not like American bacon), American coffee, hot water, and a good selection of tea. You can get Italian style coffee if you ask. The lobby is large and has lots of seating in various nooks for gathering with your group. The decorating was nice. Cons: The wi-fi connection was often dropped and it was not fast. Very frustrating if you depended on it for business. Although the hotel's web site claims to have dry cleaning and laundry service, it does not. I was directed to a Launderia across the street. I expected a coin laundry. It appears to take in dry cleaning, and does laundry on site. It cost 14 euros to wash and dry one load. I was there to start the load with the correct temperature, but they transferred the wash to the dryer and even folded the load. The staff spoke a few words of English (I only know a few words of Italian, enough to select the right temperature.) That was a nice experience over all. The room was very basic and a bit too small for the size of the bed. On the foot of the bed, there was a path one foot wide between the bed and the shelves under the TV. The legs of the bed were right on the edge and we were constantly stubbing toes. No alarm clock. We had to keep our suitcases out because there was not enough clothes storage for five days of two people's clothes. This made the room more cramped. There was no furniture on balcony, so we could not really enjoy it. We would have had to drag the desk chair and ottoman out there. The only cleanliness issue I notices was that there appears to be black mold in the shower enclosure. I was too busy to point that out to the reception staff. It is easy for the cleaning staff not to notice, but when you get in and close the doors, you see it. The neighborhood looks to be a poor, run-down neighborhood. The sidewalks had weeds and trash. There were 3 huge dumpsters next to the hotel that were not emptied during the 5 days we were there. I could see people scavenging from them. I would not go out alone or at night. General notes: (This is not criticism. Just some things are different than US motels) The room key card must remain in the slot by the door for the lights to stay on and for most of the power outlets to be powered. Only the outlet under the TV remains powered when the room key card is gone. (I had expected to be able to charge my iPhone while at breakfast, but no.) There will be a lot of armed police loitering about (carabineri) I am guessing that they are attending training classes at the police station in the next block and stay in this hotel. They keep their police vans at the hotel and they are gone during the day. They seem like nice fellows even tho they are armed. There are few places to eat within walking distance. There is a shopping center a block up the street with a food market (Simply Market) They have food and beverages, including fruit and cheese, and a prepared food section. We bought several of our meals there. I recommend the chicken cacciatore. We bought paper plates and cutlery and ate in our room. One hint: if you buy fruit, you need to note the number associated with the fruit and weigh it at a station in the produce section. We are used to having the produce weighed at the register, so we missed that until we got to the register. Another customer took my husband back to weigh the fruit (we were holding up the long line, so I felt bad.) You also need to bring your own bags or buy a paper bag. We bought a reusable bag, since we would be there a few days. I also noticed many people using what I guess would be "food stamps", government assistance, to buy groceries. It was another indication that this is a poor area. The shopping center has a general store that stocks almost everything you could use. I did not notice if a pharmacy was there. There is a post office and a police substation in the shopping center, so I felt safe there. You should bring your own washcloth or loofah, and your own shampoo, hair conditioner, bar soap, and body lotion. The hotel only has pump hand soap by the sink and a shower gel dispenser in the shower. Be sure to research how to use a bidet. separate towels are supplied for it. Try it at least once. I can see the advantages.
Hotel was full of armed riot police "carabineri " & don't go out at night I was told by the receptionist on that I left with no refund from either the hotel or loveholidays, so not the relaxed time I had envisaged sorely disappointed
Im a student in Rome and decided to stay here for a week to do an exam before going back to my country. Even though the hotel was cheap it wasn't worth it. The rooms were clean and tidy yet very small and lacking some surprising things (for instance the shampoo and shower gel were the same as the hand soap) , and the thing separating me from the other room was a door so i could hear anything they did and I'm sure they heard me too. And as for the wifi it NEVER worked and i was on just the 2nd floor! The breakfast was awful, repetitive and technically uneatable (even the bread was solid hard). The area around of the hotel was expectedly dirty and boring as it was outside the city center. But most annoyingly was the treatment i received from the hotel secretary. Not only were they unfriendly and unhelpful but also disrespectful in many ways. I'd rather pay a couple of extra bucks and stay in a peaceful and friendly environment!
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Torre Angela, Best Western Hotel Roma Tor Vergata is 3 mi (4.9 km) from University of Rome Tor Vergata and within a 15-minute drive of Jubilee Church. This 4-star hotel has 211 guestrooms and offers conveniences like free breakfast, an outdoor pool, and an indoor pool. Colosseum and Marco Simone Golf Club are also within a 30-minute drive of this Rome hotel.
Start your day off right with a free buffet breakfast. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with room service.
All of Best Western Hotel Roma Tor Vergata's 211 rooms are soundproofed and have an array of amenities, including minibars, safes, and desks. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries.
Best Western Hotel Roma Tor Vergata features an indoor pool, an outdoor pool, and a fitness center. If you drive, put free parking to good use. Friendly staff can provide luggage storage, and also offer advice about sightseeing. Additional amenities include free WiFi in public areas, a meeting room, and a business center.
Reviews from Trip Advisor
32.0% of guests recommend this hotelTotal of 556 reviews