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Hotel Canandaigua, Tapestry Collection by Hilton

3.5 star property
Lakefront hotel with bars and a 24-hour fitness center

Choose dates to view prices

Photo gallery for Hotel Canandaigua, Tapestry Collection by Hilton

Beach nearby, kayaking
Outdoor pool, open 7:00 AM to 10:00 AM, pool umbrellas, sun loungers
Exterior
Meeting facility
Presidential Suite, 1 King Bed, Lake View | 1 bedroom, premium bedding, in-room safe, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Gym
  • Breakfast available

Explore the area

View in a map
205 Lakeshore Drive, Canandaigua, NY, 14424
  • Place, Canandaigua Lake
    ‪1 min walk‬
  • Place, Kershaw Park
    ‪2 min walk‬
  • Place, CMAC Performing Arts Center
    ‪3 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪40 min drive‬

Room options

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, laptop workspace

Room, 1 King Bed

9.0 out of 10
Wonderful
(24 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View

1 bedroom, premium bedding, in-room safe, laptop workspace

Room, 1 King Bed, Lake View

9.0 out of 10
Wonderful
(2 reviews)
  • 350 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, in-room safe, laptop workspace

Suite, 1 King Bed, Accessible (Hearing)

  • 514 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Bathroom shower

Room, 1 King Bed, Accessible, Bathtub (Mobility)

8.0 out of 10
Very good
(1 review)
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Hair dryer, towels, soap, shampoo

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Flat-screen TV, Netflix, streaming services

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, in-room safe, laptop workspace

Room, 1 King Bed, Accessible (Hearing)

  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, laptop workspace

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(15 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View | 1 bedroom, premium bedding, in-room safe, laptop workspace

Room, 2 Queen Beds, Lake View

9.0 out of 10
Wonderful
(2 reviews)
  • 350 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Lake View (Mobility, Roll-In Shower)

Hair dryer, towels, soap, shampoo

Room, 2 Queen Beds, Accessible, Lake View (Mobility, Roll-In Shower)

  • 350 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Bathroom shower

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, premium bedding, in-room safe, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • 348 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility Accessible)

1 bedroom, premium bedding, in-room safe, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Mobility Accessible)

  • 498 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Lake View (Mobility Accessible, Bathtub)

Bathroom shower

Room, 1 King Bed, Accessible, Lake View (Mobility Accessible, Bathtub)

  • 350 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Lake View (Hearing)

1 bedroom, premium bedding, in-room safe, laptop workspace

Room, 1 King Bed, Partial Lake View (Hearing)

  • 350 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View (Hearing)

1 bedroom, premium bedding, in-room safe, laptop workspace

Room, 1 King Bed, Lake View (Hearing)

  • 350 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Lake View

1 bedroom, premium bedding, in-room safe, laptop workspace

Room, 1 King Bed, Partial Lake View

7.0 out of 10
Good
(2 reviews)
  • 350 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Lake View

Presidential Suite, 1 King Bed, Lake View | 1 bedroom, premium bedding, in-room safe, laptop workspace

Presidential Suite, 1 King Bed, Lake View

  • 882 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Lake View

Studio, 1 King Bed, Lake View | 1 bedroom, premium bedding, in-room safe, laptop workspace

Studio, 1 King Bed, Lake View

  • 350 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Lake View (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, laptop workspace

Room, 2 Queen Beds, Accessible, Lake View (Hearing Accessible)

  • 350 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Partial Lake View

1 bedroom, premium bedding, in-room safe, laptop workspace

Room, 2 Queen Beds, Partial Lake View

  • 350 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Canandaigua

Hotel Canandaigua, Tapestry Collection by Hilton places you next to Kershaw Park and Canandaigua Lake. This 109-room, 3.5-star hotel has a restaurant, an outdoor pool, and a 24-hour gym.

What's nearby

  • Canandaigua Lake - 1 min walk - 0.1 miles
  • Kershaw Park - 2 min walk - 0.1 miles
  • Roseland Waterpark - 10 min walk - 0.5 miles
  • Canandaigua City Pier - 13 min walk - 0.7 miles
  • CMAC Performing Arts Center - 3 min drive - 1.4 miles

Getting around

  • Greater Rochester Intl. Airport (ROC) - 43 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Dunkin' - ‬8 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪Wendy's - ‬12 min walk

About this property

Hotel Canandaigua, Tapestry Collection by Hilton

Lakefront hotel with bars and a 24-hour fitness center
Built in 2023, the brand new Hotel Canandaigua, Tapestry Collection by Hilton offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 10.00 per day. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and tours/tickets. Additional amenities include a hot tub, meeting rooms, and a seasonal outdoor pool.
Guests can expect free WiFi and flat-screen TVs with cable channels and Netflix. Beds sport premium bedding and bathrooms offer hair dryers. Coffee makers, free local calls, and laptop-compatible safes are other standard amenities. Change of towels is available on request.
An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 10 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; USD 10 to 30 for adults and USD 10 to 15 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Corsair's Cove
  • Cove Restaurant and Bar

Things to do

  • 24-hour gym
  • Games
  • Hot tub
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Private wine tours
  • Wine tours

Family friendly

  • Fenced pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 7 meeting rooms

Outdoors

  • Dock
  • Firepit
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in public areas
  • High-pile carpet in room
  • Magnifying mirror
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Built in 2023
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Hilton Honors mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • This property welcomes pets for USD 75 per pet, per stay
  • Dogs only
  • 2 total (50 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 30 for adults, and USD 10 to 15 for children
  • Self parking fee: USD 10.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to August.
  • Pool access available from 7:00 AM to 10:00 AM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Canandaigua, Tapestry Collection by Hilton Hotel
Hotel Canandaigua, Tapestry Collection by Hilton Canandaigua

Frequently asked questions

Is a free cancellation option available at Hotel Canandaigua, Tapestry Collection by Hilton?

Hotel Canandaigua, Tapestry Collection by Hilton provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Canandaigua, Tapestry Collection by Hilton?

As of Nov 26, 2025, prices found for a 1-night stay for 2 adults at Hotel Canandaigua, Tapestry Collection by Hilton on Dec 27, 2025 start from $179.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Hotel Canandaigua, Tapestry Collection by Hilton?

This hotel is located in Canandaigua, just steps from Kershaw Park and Canandaigua Lake, and within a short walk of Canandaigua Lake State Marine Park. You'll also find Canandaigua City Pier and Roseland Waterpark less than a mile away.

Will I be able to park at Hotel Canandaigua, Tapestry Collection by Hilton?

Yes, parking is offered for USD 10.00 per day with in/out privileges. Accessible parking and electric car charging are also available for guests.

Does Hotel Canandaigua, Tapestry Collection by Hilton feature a casino?

No, Hotel Canandaigua, Tapestry Collection by Hilton doesn't have a casino.

Is there an indoor pool at Hotel Canandaigua, Tapestry Collection by Hilton?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have access between 7:00 AM and 10:00 AM and the seasonal pool is normally open from May until August.

Is Hotel Canandaigua, Tapestry Collection by Hilton good for couples?

This lakeside hotel offers plenty of amenities for couples including an outdoor pool, 2 bars, and a restaurant.

Does Hotel Canandaigua, Tapestry Collection by Hilton have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Hotel Canandaigua, Tapestry Collection by Hilton have a restaurant with a breakfast menu?

Yes, Hotel Canandaigua, Tapestry Collection by Hilton serves a cooked-to-order breakfast for a surcharge each morning at Cove Restaurant and Bar.

Does Hotel Canandaigua, Tapestry Collection by Hilton allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Hotel Canandaigua, Tapestry Collection by Hilton for a fee of USD 75 per pet, per stay.

Are there connecting rooms at Hotel Canandaigua, Tapestry Collection by Hilton?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hotel Canandaigua, Tapestry Collection by Hilton?

The closest major airport to Hotel Canandaigua, Tapestry Collection by Hilton is Greater Rochester Intl. Airport (ROC), which is about 26.9 mi away.

Can I book a room with a balcony at Hotel Canandaigua, Tapestry Collection by Hilton?

Yes, some guestrooms at Hotel Canandaigua, Tapestry Collection by Hilton offer a balcony and may feature lake views.

Reviews

Hotel Canandaigua, Tapestry Collection by Hilton Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 191 out of 289 reviews
Rating 8 - Good. 57 out of 289 reviews
Rating 6 - Okay. 21 out of 289 reviews
Rating 4 - Poor. 12 out of 289 reviews
Rating 2 - Terrible. 8 out of 289 reviews

Reviews

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious rooms and very pet friendly

We stayed here for a weekend and loved how spacious the rooms were and how dog friendly the hotel was. Lovely grounds and very clean.
Stayed 2 nights in Aug 2025

8/10 Good

Meghan

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Not Bad

We had a very nice stay here for a mom‘s night out. We were able to enjoy the pool and sit out by the lake. The room was fair. We were on the first floor looking at the parking lot, but we did book the cheapest room. We had lunch and drinks at the Cove restaurant and were extremely disappointed. We only ate our meal as we were absolutely starving and service took so long. We said something to the waitress and all she said was “OK” and walked away. There are certainly many, other unique dining places in the area. with better food and better service than the Cove. The girl at the front desk was wonderful (Chelsea) in getting us checked in. At the time we arrived there should have been another desk attendant as there were many people waiting for assistance.
Stayed 1 night in Aug 2025

2/10 Terrible

Jennifer, buffalo

Disliked: Staff & service
Paid for a King with a lake view and balcony and was given a double queen that was stuffy with no opening windows. The photos showed a bathtub on Expedia and lake view balcony. My receipt did not specify balcony on it but said King Room for $437. The hotel staff made me feel like they thought I was lying about the room when I went to tell them they gave me the wrong room. There was no soap when I took a shower. The front desk person told me on the phone that CMAC was a 20 minute walk but it was like 40. It was almost entirely sidewalk and not unsafe from cars but not as described. The water bottles in the room have little tags that say only elite members get them free and everyone else pays $3. At check in, I was given no direction to elevators or any information about the hotel. When I came back down to tell them that they gave me the wrong room, they commented about booking through Expedia and repeated that they are full. The phone was ringing in the background and they were obviously stressed. A male employee came over to assist by repeating that they are full but not answering the phone. The pool was a nice temperature but they must’ve shocked it recently because my eyes burned so bad after swimming.
Stayed 1 night in Aug 2025

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor was lovely. Very clean and lively grounds. Setting gorgeous! Staff very friendly. Pool towels were way too small. Room service took 1 hour plus. Overall I'd come back. Fantastic facilities!
Stayed 2 nights in Aug 2025

10/10 Excellent

Marian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well maintained brand new hotel with large, well thought-out rooms. The bathrooms were enormous. Staff was friendly but the “restaurant” breakfast area was so short staffed that they could not reasonably serve 5 tables. The property was beautiful, overlooking the lake. Parking is plentiful with a whole row of EV chargers!
Stayed 1 night in Aug 2025

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in an ideal location. It was clean, modern design was pretty and staff was friendly.
Stayed 1 night in Aug 2025

6/10 Okay

Firuz

Stayed 1 night in Aug 2025

10/10 Excellent

Guy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting overlooking the Lake. Staff was courteous and helpful. Indoor & outdoor seating, good food.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were large and comfortable. The bed was comfortable
Stayed 2 nights in Aug 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Aug 2025

10/10 Excellent

jacquelyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Joanne

Liked: Cleanliness, property conditions & facilities
The restaurant was so slow! We had 4 kids and 3 adults and we waited over an hour for our food which was not great! Same at the bar! Everything else was nice!
Stayed 1 night in Aug 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel as it is one of the few right on one of the Finger Lakes. Our assigned room was on the swimming pool side of the hotel. The AC and refrigerator leaked onto the carpet. There was also an intermittent pinging noise that seemed to come from the hallway wall. Chelsa was most helpful in getting our room changed the next day. The pinging is apparently due to the pool pump. The restaurant food options are limited. I ordered a Chicken with Gorgonzola gravy and the gorgonzola was not present. Unfortunate that the hotel's food service does not entice more activity from its guests. Lots of great restaurant choices close by. The location is great as it is on the boardwalk for Canadiagua. We walked in the mornings and evenings and met some great people
Stayed 4 nights in Jul 2025

10/10 Excellent

Benjamin

Stayed 1 night in Jun 2025

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Maria

Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful places. The lake and all of the activities around the area was perfect fun. Everything was in walking distance. The hotel restaurant has great food, especially breakfast.
Stayed 2 nights in Jul 2025

4/10 Poor

Charles, peterborough

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Room :without soap or shampoo although asked twice at registration. No coffee for coffeemaker Lobby: no coffee
Stayed 2 nights in Jul 2025

8/10 Good

Jordyn

Stayed 1 night in Jul 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is located right on the lake where you can sit on a chair with a drink or take a walk on along the lake. It's in a great location.
Stayed 1 night in Jul 2025

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel. Very expensive though and it seemed understaffed. The rooms were clean but there were stains on the carpets and the windows were really dirty. Front desk staff were kind but seemed overwhelmed. I would stay here again though, no real complaints.
Stayed 2 nights in Jul 2025

10/10 Excellent

DOUGLAS, Grand Rapids

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Carmen

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful new hotel right on Lake Canadaiqua! Rooms very up to date and new. Bedding was very comfortable!
Stayed 2 nights in Jul 2025

8/10 Good

Amanda Murphy

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
We had a lovely experience at the Hotel Canandaigua. The hotel is situated just off the waterfront with beautiful views of the lake. Parking was easy and ample and the lobby is spectacular. We got a room on the first floor with a patio opening up to the waterfront and pool, which was lovely for an early morning stroll and coffee. The staff was courteous and the room was beautifully cleaned with all the fixtures (furniture, bedding, bathroom) brand new. Just a few things to mention. The chemicals in the pool were way off and burned our eyes and even skin. Our kids love a pool, but we only tired it once and just for a few minutes. We were really excited about that amenity and the outdoor pool was a deciding factor when selecting this hotel, so that was disappointing. We mentioned this to the staff and they could not do anything about it. Also, we paid extra to have our breakfast included. That addition wasn’t showing up so I had to search my Expedia app and show it to them. Once I was able to produce the written confirmation, the front desk staff were kind and made sure to add it to our booking, but it didn’t actually work out to be fully included breakfast. We were allotted $40 per day ($20 per adult, and nothing for the two kids) to spend at their restaurant. Each breakfast entree was $15+ so we ended up paying for the overage each day. Finally, the electricity went out for several hours one morning but came back on. A few quirks but a beautiful property! So many cute dogs.
Stayed 3 nights in Jun 2025

4/10 Poor

Verified traveler

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort

Denied room I reserved/dirty room/rude employee

To begin with, parking at the hotel was difficult because the hotel must not police who parks there. We parked in grass by the road. I booked 1 room with 2 beds for my friend and I and a king room separately for a family member. I checked in at 4 pm, got to room to find 1 bed and small sofa. When I spoke with a man at desk he told me if I didn’t want the room I could go find another hotel that had a 2 bed room available. He was cocky and rude. Blamed it on the fact that I booked with a 3rd party. The other 1 bed room was dirty. The family member found blood on the toilet seat and the floor had food on it so it was not properly clean. I have stayed at a lot of different hotels and never had these issues. Paying $500 a night for each room for the weekend, I expect to get the room type I booked and not have to sleep on a couch! I also am grossed out about the unsanitary condition of the other room. I would think their front desk emps be better trained and not tell a guest to go find another hotel. Next time I guess I will.
Stayed 2 nights in Jul 2025

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