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Recent guest reviews

It was okay for a night. At least the ac was working

Drama from the time I checked in! A lady and her boyfriend were arguing at the front desk, the police were called so I was unable to check in when I arrived. Saturday night someone pulled the fire alarm around 11:00pm so we had to evacuate the building in the snow, cold weather! Not a good experience! The staff were wonderful other then the craziness that went on!!

Hotel was clean, staff very polite. Conveniently located next to a strip mall where you could get groceries or other things.

We changed roons 3 tunes and they let some one in my room and they stole out of it

Check in was excellent. She was so friendly and welcoming. Room was decent

convenience comfort and clean. Staff was very helpful.

Room looked old .. bathroom needs serious update shower rod starting to detach from wall.

Close enough to downtown with out the congestion. Plenty of eating choices.

Staff professional, respectful, accommodating. Room was not as clean as it should have been, few hangers, continental breakfast was just ok.

Our hotel stay was fine. Everything was clean and comfortable. Glad to have a small kitchen in the room.

The staff were courteous, and the rooms were clean. However, there were other guest who were extremely disturbing in middle of night. They were screaming and fighting in the parking lot at 2:30am, and as a result I was completely unable to sleep. Good location, but clearly something needs to be done about guests partying, doing drugs and disrupting other guests!!!!

Great for weekends stays or business trips...the area has some good restaurants that would satisfy your taste.

Kitchenette was adequate, room for docking station and 2 monitors,

This is my go-to hotel in Rochester. Staff is nice, rooms are clean and location is good. Make sure to ask for cups, silverware and pots when you check in. You even get a small pack of dish washing liquid in your room!

Room was clean and the folks at the desk were super nice. Just stayed for an evening, but no complaints to share!!

Booked non smoking room, got smoking. Dirty. Strange people are staying, felt insecure.

First night, arrived late and they gave me a smoking room. Never smoked in my life but they said they were completely booked and could not change it. Blamed it on travel site saying they submitted my profile as smoking. Said never smoked or stayed in a smoking room. We stayed 6 nights and they did not have room service. Not once. Did they disclose that? No? We had to even take out our own garbage. What they called breakfast is watery coffee with vending machine like tiny muffins. Will never stay there again.

Commons Way Rochester NY

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Extended Stay America - Rochester - Henrietta places you within 2 miles (3 km) of Bill Gray's Regional Iceplex and Fair and Expo Center. This 127-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Free on-the-go breakfast is served each morning from 6:00 AM to 9:30 AM.


Rooms

The 127 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.


Property features

Extended Stay America - Rochester - Henrietta features a fitness center, free WiFi in public areas, and coffee in a common area. A stay here includes free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This hotel also has laundry facilities.

Room options

Studio, 1 King Bed, Smoking

King 1 | Sleeps 2

Studio, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 2 Double Beds, Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Rochester - Henrietta

Everyone (13) Business (3) Couples (11) Family (13) Other (6) Friends (1)
3
Everyone

By on Jul 17, 2019

3
Families Families

It was okay for a night. At least the ac was working

By on Jun 24, 2019

Review comment responded on Jun 25, 2019

Thank you for choosing our hotel for an overnight stay. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to the HVAC unit. Please be assured that we have discussed your feedback with our maintenance team to fix the problem you mentioned. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management

3
Families

Drama from the time I checked in! A lady and her boyfriend were arguing at the front desk, the police were called so I was unable to check in when I arrived. Saturday night someone pulled the fire alarm around 11:00pm so we had to evacuate the building in the snow, cold weather! Not a good experience! The staff were wonderful other then the craziness that went on!!

By on Mar 4, 2019

Review comment responded on Mar 5, 2019

Thank you for reviewing your stay. We are sorry for the issues you encountered at the time of check-in and regret the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We hope to welcome you back in the future so that we can make your next visit a better experience. Sincerely, Hotel Management

1
Everyone

By on Feb 28, 2019

Review comment responded on Apr 24, 2019

Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management

5
Everyone

Hotel was clean, staff very polite. Conveniently located next to a strip mall where you could get groceries or other things.

By on Jan 22, 2019

Review comment responded on Jan 23, 2019

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and were impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

2
Everyone

We changed roons 3 tunes and they let some one in my room and they stole out of it

By on Jan 16, 2019

Review comment responded on Jan 18, 2019

Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management

4
Everyone

Check in was excellent. She was so friendly and welcoming. Room was decent

By on Dec 23, 2018

Review comment responded on Dec 24, 2018

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your well-kept room. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management

5
Everyone

convenience comfort and clean. Staff was very helpful.

By on Dec 6, 2018

Review comment responded on Dec 7, 2018

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will share your compliments with the team. We appreciate the review and look forward to having you and your family as our guest again. Sincerely, Hotel Management

3
Everyone

Room looked old .. bathroom needs serious update shower rod starting to detach from wall.

By , from Rochester NY on Nov 19, 2018

Review comment responded on Nov 20, 2018

Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we apologize that your room fell short of your expectations. Your feedback with regard to the condition of your room will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management

3
Everyone

By on Sep 16, 2018

Review comment responded on Sep 17, 2018

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management

Extended Stay America - Rochester - Henrietta

700 Commons Way, Rochester, NY 14623
url importing https://www.orbitz.com/Rochester-Hotels-Extended-Stay-America---Rochester---Henrietta.h40994-p2.Hotel-Reviews