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Extended Stay America - Rochester - Henrietta

2.5 out of 5.0

Recent guest reviews

Great for weekends stays or business trips...the area has some good restaurants that would satisfy your taste.

Kitchenette was adequate, room for docking station and 2 monitors,

This is my go-to hotel in Rochester. Staff is nice, rooms are clean and location is good. Make sure to ask for cups, silverware and pots when you check in. You even get a small pack of dish washing liquid in your room!

Room was clean and the folks at the desk were super nice. Just stayed for an evening, but no complaints to share!!

Booked non smoking room, got smoking. Dirty. Strange people are staying, felt insecure.

First night, arrived late and they gave me a smoking room. Never smoked in my life but they said they were completely booked and could not change it. Blamed it on travel site saying they submitted my profile as smoking. Said never smoked or stayed in a smoking room. We stayed 6 nights and they did not have room service. Not once. Did they disclose that? No? We had to even take out our own garbage. What they called breakfast is watery coffee with vending machine like tiny muffins. Will never stay there again.

Hotel was nothing special. staff did nothing to improve stay. We had a fire alarm (guest burned food on stove), and no one was manning the secondary exits to tell us when or if it was safe to re enter hotel.

The room was pretty much as described online. It was a little musty smelling when we checked in but after I turned on the A/C it cleared up by the next morning. Two issues made the stay a little disappointing for me: -I specifically reserved a non-accessible room but that was all they had available when we checked in. I needed to do some laundry and needed change. There was no change machine in the laundry room and the till was empty at the front desk. If you're not going to have a change machine then you should make sure to have change at the desk. It was annoying to have to go out in search of change in a strange town. I reserved the room because it looked spacious on the web site and it had an easy chair for my wife to sit in when she reads. The chair turned out to be a recliner which was better yet. There were some annoyances but overall the room was OK.

i liked the cleanliness best of all. lack of kitchen equipment was the worst part.

Checked into the room and it smelled strongly of cigarette smoke. Was told everything was booked and there was nothing that could be done. Housekeeping did offer air freshener. Would possibly stay again but maybe on a less busy weekend.

Hotel hasn't been updated in at least 10 years. Furniture had many nicks and decor is dated. Bedding was fine and room was clean.

Checked in @ 1:45 am after a long drive. The clerk was very friendly and helpful. There was plenty of parking spaces and not a long walk to room. The room was spacious and in good shape. We went right to bed. Awoke to find that the complimentary coffee was there but there was no carafe to brew into. There was no hair dryer also. Other than those issues it was comfortable,convenient,and not expensive. The staff were great. Thanks

We needed a practical, pet friendly place in Rochester NY to attend graduation at RIT. The Extended Stay room was so convenient! It was close to RIT; had any food chain restaurant near by that you could think of; was pet friendly; the kitchenette was just enough to make everything easy and the staff was friendly. Rochester was quite charming as well.

When I booked my room I requested that I have a NON-SMOKING room and apparently that wasn't adequate! My room was on the third floor which is the SMOKING floor. When I exited the elevator it was as if I entered a bar or casino. It was disgusting and unhealthy! I wheeled down the hallway as quickly as possible hoping my room would be a place of relief. But, no not the case! Actually the ventilation system must feed back and forth between the rooms. It was as if someone was actually smoking in my room which made it difficult for me to breathe! It was the worst night in a hotel that I ever experienced! When I got home all my clothing, luggage and sleep apnea equipment reeked of smoke and STILL does!! Disgusting!!Of course I requested that the room be changed to a non-smoking room and was told that that preference went to the quests that paid their full price [...]. This stipulation should be noted when booking a room I was also told that if I had called in advance they would try to grant my preference, but again I was not aware of that stipulation. As for the rest of the hotel I can't rate. I checked in at 11pm and out by 8am and I couldn't wait to leave!I really feel that you should look into a better ventilation system especially when you put a non-smoker who requested a non-smoking room on a smoking floor.

Non-smoking room not guaranteed even though there was nothing about it on the web site. Room smelled of cigarettes and other burnt things. Mattress was hard and uncomfortable. In addition, the pillows were of the cheapest kind and not supportive at all. Kitchenette floor was sticky and gross. Besides cheap towles, the bathroom had soap, tissues, and TP. You get what you pay for. I won't stay there again.

we appreciate the quiet atmosphere of the area, very interesting for vacation.

-Rest -Some shopping -Breakfast served -No previous trips

It was dirty and the staff was unhelpful when we asked for another room. I felt as if we were bothering her. We decided not to stay another night and they wouldn't give us our money back.

I visit my Dad at least four times a year and Extended Stay is where I stay. Either location is good, but the Henrietta location is the one that always has available rooms. They have recently made some upgrades (i.e. photos on the walls, red painted hallways, faux-hardwood floors, new carpet, new drapes) and it really looks great! The next upgrade they need to do is the bathroom and kitchenette. I do love having a fridge in the room, but I always seem to forget to bring stuff for my usual midnight snacking. But, Tops Supermarket is just down the street and open all night long...wine coolers, here I come! I've never had a problem with the staff, they always have tons of towels and washcloths, and it's just off the highway.

I went to this hotel for some peace and quiet and was able to find just that. The room was quite large. I was only away for a weekend, but this room would allow you to stow a large amount of luggage out of the way and still have considerable breathing space. The decor is a bit dated and a little worn, but its decent. The tub wasn't super clean but the rest of the room was pretty well maintained. The property is well maintained and there are a multitude of restuarants around. It's also right off the expressway.

700 Commons Way Rochester NY

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America - Rochester - Henrietta places you within 2 miles (3 km) of Bill Gray's Regional Iceplex and Fair and Expo Center. This 127-room aparthotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. It's near the airport and also near Veterans Memorial Park and Marketplace Mall.


Dining

Free continental breakfast is offered each morning.


Rooms

The 127 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Renovated in 2012, Extended Stay America - Rochester - Henrietta offers free WiFi in public areas, coffee in a common area, and laundry facilities. A stay here includes free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 1 King Bed, Smoking

King 1 | Sleeps 2

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Studio, 2 Twin Beds, Smoking

Twin 2 | Sleeps 2

Guest reviews for Extended Stay America - Rochester - Henrietta

Everyone (1) Business (3) Couples (11) Family (10) Other (6) Friends (1)
3
Everyone

Great for weekends stays or business trips...the area has some good restaurants that would satisfy your taste.

By on May 1, 2017

Review comment responded on May 3, 2017

Thank you for your kind review, especially highlighting our location. I'm glad this aspect was the best part of your visit. We appreciate you being our guest and hope to see you again on your next business or pleasure trip to our area. Sincerely, General Manager

4

nice stay, very reasonable prices,

BusinessTravelers

Kitchenette was adequate, room for docking station and 2 monitors,

By , from FCVA on Oct 23, 2016

4

no-frills...just sleep

Families

This is my go-to hotel in Rochester. Staff is nice, rooms are clean and location is good. Make sure to ask for cups, silverware and pots when you check in. You even get a small pack of dish washing liquid in your room!

By on Aug 4, 2015

4

nice place

Families

Room was clean and the folks at the desk were super nice. Just stayed for an evening, but no complaints to share!!

By on Jul 13, 2015

1

not clean

Couples

Booked non smoking room, got smoking. Dirty. Strange people are staying, felt insecure.

By on Jul 15, 2014

1

bad experience

Couples

First night, arrived late and they gave me a smoking room. Never smoked in my life but they said they were completely booked and could not change it. Blamed it on travel site saying they submitted my profile as smoking. Said never smoked or stayed in a smoking room. We stayed 6 nights and they did not have room service. Not once. Did they disclose that? No? We had to even take out our own garbage. What they called breakfast is watery coffee with vending machine like tiny muffins. Will never stay there again.

By on Oct 22, 2013

1

last minute booking

Families

Hotel was nothing special. staff did nothing to improve stay. We had a fire alarm (guest burned food on stove), and no one was manning the secondary exits to tell us when or if it was safe to re enter hotel.

By on Oct 14, 2013

3

good but not great

Couples

The room was pretty much as described online. It was a little musty smelling when we checked in but after I turned on the A/C it cleared up by the next morning. Two issues made the stay a little disappointing for me: -I specifically reserved a non-accessible room but that was all they had available when we checked in. I needed to do some laundry and needed change. There was no change machine in the laundry room and the till was empty at the front desk. If you're not going to have a change machine then you should make sure to have change at the desk. It was annoying to have to go out in search of change in a strange town. I reserved the room because it looked spacious on the web site and it had an easy chair for my wife to sit in when she reads. The chair turned out to be a recliner which was better yet. There were some annoyances but overall the room was OK.

By on Oct 9, 2013

3

not a bad experience

Singles

i liked the cleanliness best of all. lack of kitchen equipment was the worst part.

By on Jun 26, 2013

2

stinky room

Families

Checked into the room and it smelled strongly of cigarette smoke. Was told everything was booked and there was nothing that could be done. Housekeeping did offer air freshener. Would possibly stay again but maybe on a less busy weekend.

By on May 22, 2013