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Recent guest reviews

Booked a package trip to Roatan through Orbitz. 4/5 thru 4/15. It was a moderate to low end hotel so our expectations were modest. Upon arrival we learned the reception desk is rarely staffed, and no one there upon afternoon arrival. We were able to check in with the help of a very nice taxi guy and a security guard that tracked a guy down on the beach. Ten or fifteen minutes later he shows up and we're in. But then we found out there is no maid service or fresh towels/linens, TP, cleaning, garbage pick up, or anything else you may need. We purchased towels and essentials from a store nearby. We saw someone on the property two times over a 5 day period. Most days the office is closed and locked and no one on the property. The pool, if you can call it that, is disgustingly dirty. On day one we had no water as the pump apparently broke, then day 3 sewage blew up thru the shower drain, day 5 no hot water, and finally a really large sewage spill, blowing under presure everywhere in shower ....and we were on the top floor. There was no one on the property to report this to. I contacted Orbitz to notify of situation. The said they would call the business. After much of the day, they too were unable to contact, so we left the property as it was unlivable. Later in the day Orbitz said they finally got ahold of someone, but by that time we had left to find another room somewhere. None of what we experienced was noted on the Orbitz posting.

The place is really beautiful lots of space and located right by were you can take a water taxi and close to zip lining walking distance. However the room needs maintance, we found rat poop in drawers and bathroom floors. There's was absolutely no warm water. Air conditioning was not working and there was no tv. Internet can only be used by lobby area but I don't recommend since there are mosquitos in that area. It was ok for a last min adventure but we decided to have our last night at different hotel. I would go back if the owner does something about the rat problem and other things mentioned above.

El baño no tiene pasador en la bañera y la ventana no cirrra bien

West End & West Bay Beach Roatan Bay Islands

Hotel highlights

  • Close to West Bay Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Tabyana Beach is a short stroll from Coconut Tree West Bay, and other popular attractions like West Bay Beach are within a mile (2 km). This 12-room, 3-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

Guests can expect free WiFi and TVs with cable channels. Balconies or patios, refrigerators, and coffee makers are also available.


Property features

Guests staying at Coconut Tree West Bay enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. There's free parking, and a shuttle from the airport to the hotel during limited hours for USD 30.00 per vehicle. The front desk has multilingual staff that can help with dry cleaning/laundry and tours/tickets. Other amenities at this beach hotel include a terrace, laundry facilities, and local meal delivery service.

Room options

Rockhouse One Bedroom Suite with full kitchen

2 Queen Beds and 1 Twin Sofa Bed | Sleeps 5

Cabin, 2 Double Beds

2 Double Beds | Sleeps 4

Panoramic Room

2 Queen Beds | Sleeps 4

Standard Triple Room, 1 Bedroom, Partial Ocean View, Beachside

1 King Bed and 1 Twin Bed | Sleeps 3

Guest reviews for Coconut Tree West Bay

Everyone (2) Couples (1)
1
Partner Couples

Booked a package trip to Roatan through Orbitz. 4/5 thru 4/15. It was a moderate to low end hotel so our expectations were modest. Upon arrival we learned the reception desk is rarely staffed, and no one there upon afternoon arrival. We were able to check in with the help of a very nice taxi guy and a security guard that tracked a guy down on the beach. Ten or fifteen minutes later he shows up and we're in. But then we found out there is no maid service or fresh towels/linens, TP, cleaning, garbage pick up, or anything else you may need. We purchased towels and essentials from a store nearby. We saw someone on the property two times over a 5 day period. Most days the office is closed and locked and no one on the property. The pool, if you can call it that, is disgustingly dirty. On day one we had no water as the pump apparently broke, then day 3 sewage blew up thru the shower drain, day 5 no hot water, and finally a really large sewage spill, blowing under presure everywhere in shower ....and we were on the top floor. There was no one on the property to report this to. I contacted Orbitz to notify of situation. The said they would call the business. After much of the day, they too were unable to contact, so we left the property as it was unlivable. Later in the day Orbitz said they finally got ahold of someone, but by that time we had left to find another room somewhere. None of what we experienced was noted on the Orbitz posting.

By on Apr 17, 2023

Review comment responded on Apr 20, 2023

Hello, We are unsure why this reveiw was submittted, as we do keep security videos of the exterior grounds for our guest's safety and reviewing those tapes curing this guest stay, we can see that the pool is clean total days, that the maids are working total days, that this guest constantly goes to and fromthe office for additional towels. (Normally the maid leaves a certain count of towels per room and if a guest wishes more they can get additional at the office, which this guest constatly did). He says the office was never open but the videos show him going into and from the office many times. also the guest says there was a septic spill into his shower, however that is impossible as the hotel uses a environmental system for gray water separate from the spetic and toilet systems. Separate pipes completely]and not connected all all. As well, we have video of the main septic system being pumped and clean on maintenance just a bit before this guest arrival. So there could not have been a sewage bust. Also since we have security videos of the guest going in and out of the office getting extra fresh towels on many different days,(above and beyond what is left daily in his cabin), not sure why he would say that he had to purchase towels . That seems a bit ludricous. We are sorry that this guest decided to post untruths. We do have all security videos to back up our statements. We can only assume that the guest wanted to try to get his money back even if he stayed at the hotel with no word about any problems for at least 5 days. And then he did ask for a refund, of couse. To stay and not pay anything. We are sorry that this guest decided to act this way. We have so many wonderful repeat guests that come and stay with us over and over again at the beautiful beach! We always want our guests happy!!! and are ready to solve any issues that may come up!

3

convenient location cabana style

Everyone

The place is really beautiful lots of space and located right by were you can take a water taxi and close to zip lining walking distance. However the room needs maintance, we found rat poop in drawers and bathroom floors. There's was absolutely no warm water. Air conditioning was not working and there was no tv. Internet can only be used by lobby area but I don't recommend since there are mosquitos in that area. It was ok for a last min adventure but we decided to have our last night at different hotel. I would go back if the owner does something about the rat problem and other things mentioned above.

By , from los angeles on Jan 6, 2018

3
Everyone

El baño no tiene pasador en la bañera y la ventana no cirrra bien

By on Feb 7, 2024

Review comment responded on Feb 8, 2024

Thankyou for your commnets. We will mention to the manitenance to correct these issues We hope that all guests can feel free to come to the office with any issues so that we can fix any problems for guests. We care about our guests and want them to have a good, happy stay. We appreciate ANY guests coming to the office so we can assist them haveing a wonderful stay. Thank you, Coconut Tree West Bay

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