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Our room was 108 steps up a hill, no one offered to carry our luggage. I doubt the sheets had been changed, there was a mini kitchen with an oven, the oven door was laying on the floor. The staff was cranky and snapped at us when we asked questions. I tried reading my kindle in the dark and the light attracted bugs....never again!
We stayed here for 1 night before leaving to go back to Antigua. The hotel is up a very steep slope. We had 54 steps up to our room (5 flights) and carrying a suitcase and a rucksack each to it was not good. A member of staff checked us in at the front desk and that was it, we were left to our own devices. The room was very dated and the air con did not work properly, blowing warm air in via a fan. When we left the room to go out, my husband noticed that the lock could be opened with the room key from the outside (slid up the side of the lock like they do in the movies!!!). So we took all our valuables out that night with us. The location is the best thing about this hotel. We walked to Road Town centre and had a meal & drink in Pussers (Great). If you leave Road Town late after dark you will need a torch/phone light to guide you back to the hotel as the roads have a lot of holes in them. If you have mobility problems dont book this hotel. For 1 night we could suffer it but for a longer stay I do not recommend this hotel.
Lots of stairs to carry your luggage to with no option of an elevator or staff assistance and because of where my room was located, I had to go up at least three different sets of stairs. That was my first issue with the hotel on the night I arrived. By the second day, I realized that the AC needed fixing in some way or form because it's almost as if air was hardly being blown out and the room was not getting cold. I was offered a room move but all the AC's appeared to be the same so it didn't make any sense. For the 8 nights that my partner and I were staying at the hotel, we seemed to be the only ones staying there (which I didn't mind) but I expected more staff interaction. I can only recall one staff member making any kind of conversation with us apart from giving us the standard polite greetings (for example "Good morning" etc). The room was overpriced in my opinion and water flooded the borders of the room whenever rain came too heavy. It didn't even have a coffee machine, a kettle for making hot water, a microwave or even a telephone, which was listed in the room facilities when booking and which I think should be included in every hotel room no matter where you go, or how cheap or expensive the room is. This brings me to my worst experience: On my 6th day, my partner and I ate breakfast and then suddenly a little storm was passing through country-wide so we had to stay in. Due to the fact that we had to stay in, we didn't eat lunch and by the time dinner came around, we were starving. The rain had eased up by then so we went downstairs to see if anywhere was opened to get something to eat but apparently the country had a curfew because of the storm so everywhere was shut down. When we got back to the hotel, there was only a security guard and a gentleman who appeared to be one of the staff but I had never seen him before. We were so hungry, I practically begged the security guard. I said "Isn't there any bread or tea or anything at all you could give to us to eat? We have no microwave, no anything at all in the room. We have to depend on buying things to eat all the time and everywhere is closed. PLEASE?" All the security guard said was "Wow" and the other man never said anything or even bothered to look in our direction. I was filled with so much anger and disbelief, I stormed off and went back to the room. That night we had to sleep on an empty belly and the next day, no one ever came to check up on us at all; to offer us food or to see how we were during the storm. Don't even get me started on the fact that there were at least 3 power outages in the hotel on my last night and it actually scared me because I was alone, as my partner was on a night out with his father who actually lives in Tortola. I think I could write a book on all the bad experiences I had at this hotel but my partner and I made the best of our vacation outside of the hotel. I was beyond understanding of the fact that the hotel was probably still in disrepair from Hurricane Irma but it is in dire need of renovations and little things can be done in the meantime. I think the primary or only thing I liked about the hotel is the fact that it has a GREAT location but other than that, I will not be returning and I don't recommend for anybody else to go there either.
This hotel has not recovered from Irma. Not only are the rooms sad, but the staff looks sad too. Lots of stairs to carry your luggage to with no option for staff helping. Showers have electrical plumbing exposed, ceiling falling down. The cost for the hotel when you arrange directly is more than going through a third party. It used to be lovely, but no more. Hopefully they can get their stuff together as it has a great location.
Severely damaged rooms. Open wires hanging everywhere. Rude girl at front desk. No elevator or assistance with bags. Had to carry bags up a spiral staircase. Rooms were disgusting. Dirty with shower fixtures falling off. House maids walked in on us. Real bad start to our vacation. Several other guests expressed the same disappoint. The pictures on website DO NOT represent the actual condition.
Still in disrepair from Hurricane Irma - but we understand and accept that. What we don’t get is the BAD STAFF ATTITUDE. If you want us to support BVI recovery, at least pretend to be polite. We can spend money elsewhere and will in the future.
It is NOT what you see in the pictures. I don’t even know where to begin. I’ll start with safety, no working phone, there were wires hanging everywhere. Maybe it’s not code in the BVI, but no smoke detectors. The glass closet slider was hanging off the tracks. The balcony is shared with other rooms. Amenities...I had to borrow a remote for the TV from next door to find out it didn’t work anyway. Tired to call the desk, that’s when I found out the phone didn’t work. The front door doesn’t seal and banged all night in the wind like a shutter. Dirty, hard to tell when the last time the floors were cleaned. Didn’t look like the phone had ever been cleaned. Rust and mold in the bathroom. Be prepared to carry your luggage up 3 flights of narrow stairs. I understand there are issues related to the hurricane but this was complete false advertising. Some of it might even have been acceptable if they told us when we checked in or made the reservation. When I went to the front desk to ask for another room, they said they only had a king suite and it would be another $240 for the night. The next day they offered a 10% refund and said I should have asked for a refund last night and went somewhere else. Since we got in late that wasn’t an option. Very unfriendly, disappointing experience.
We could look past the disrepair of this hotel and its sparse and unattended accommodations as we realize some businesses are still recovering from the Irma and Maria hurricanes of 2017. What we could not look past however, was the total unfriendliness of the staff! This was our last night in the BVI and the most pitiful experience of our weeklong sailing adventure. Truly, we did not meet an unfriendly face until our visit to Fort Burt Hotel. It made for a sad farewell to a beautiful part of the world. I would not recommend it. Read the reviews. We wish we had.
The location says Road Town but it's a mile to town walking on narrow roadways. We walked into town but taxied back to hotel as walking had tripping hazards post hurricane. The hotel reception was up a curved staircase but there was someone who helped us with our luggage.We had a delay in check in due to electrical issue but when that was resolved we were escorted to a clean and comfortable room that had harbour views. We stay one night precharter cruise and 2 nights after. We enjoyed the pool and had it to ourselves. Just stop by front desk to get pool towels! There is no room service but my husband went for morning coffee which we enjoyed on our balcony over looking the water:)
Great view but very noisy at night. The staff was not very helpful at all. When we arrived the person behind the desk was snarly at best. Later the person that showed us to our room couldn't answer the simplest of questions about, breakfast, or how to use the safe, or what was on the property. I wouldn't stay there again.
Located in Waterfront, Fort Burt Hotel is adjacent to Leeward Islands and within a 10-minute stroll of Government House. This 18-room hotel has conveniences like a restaurant, an outdoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a continental breakfast is served for a fee each morning from 7 AM to 9 AM.
The 18 air-conditioned accommodations feature balconies and afford space to spread out with dining areas. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include refrigerators, microwaves, and free bottled water.
Guests of Fort Burt Hotel enjoy an outdoor pool, free WiFi in public areas, and a meeting room. Free parking is included with your stay. The front desk has multilingual staff that can help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a terrace, laundry facilities, and a garden.