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Be Tulum Beach & Spa Resort

4.5 out of 5.0

Recent guest reviews

Having read a lot of positive reviews, we expected a very nice stay. We can't say enough about the level of service and hospitality we received at Be Tulum! Courteous, friendly and hospitable staff at every encounter during our 5 night stay. The grounds were impeccable every day and the entire Be family clearly takes great pride in maintaining a top notch facility. Food was always excellent and super fresh. Highly recommended! Say hi to Oscar or Alfredo for breakfast or lunch at Maresias, super nice guys!

It is a dream hotel with a very nice team. It is like a honeymoon suit. Spa was also incredible. Foods are good

Be Tulum had very friendly hotel and restaurant staff. Not a problem if you don't speak Spanish at the property. In summary, we did not have any issue during my 7 nights stay. We rented a car and parking at the hotel (across a small street) was never a problem. The food at the hotel was great and fairly priced, and better than other restaurants outside the hotel while the costs were pretty similar. The beach was nice but we've been to better ones. Very quite, no kids around, which definitely was a plus. If you are lucky, you may get to see baby turtles hatch at night and walk their way to the ocean for the first time! I would definitely recommend this property if you are looking for a very nice, quiet, relaxing and romantic vacation. Much better than hotels in Cancun and Playa del Carmen.

This was the perfect Hotel. 10/10 Staff always attentive, rooms serviced twice daily, perfect beach lounge beds and cool, contemporary and chilled hotel style. The hotel restaurant offers THE BESTand most consistant food and service I've ever experienced whilst on holiday. Nothing at this hotel is too much trouble and I will return!

I stayed at the Be Tulum as a couple for five nights, and even though the weather was not obliging, I was ready to have a nice time. Overall the hotel and our room were beautiful and clean, the beach lounging area was one the prettiest I have ever seen. Unfortunately I feel that the amount we paid to stay in this hotel did not meet the level of service you would expect. The staff although not rude did not make an effort to acknowledge you with a greeting or bother to ask if you needed anything to make your stay more comfortable. There is a lack of information on simple things like how to dial out for room service or reception (no info in room) or when as a guest of the hotel you are allowed to use the hydrotherapy facilities of the Yaan Spa across the street (between 9am-1pm but call for appt). If you did not inquire further about services the staff was not forthcoming with information. I feel that management can tailor their standard service for guest to be more personal or at least more inviting where you feel an equal amount of attention as a patron, given that there are only 20 rooms in the hotel. After a very uncomfortable and condescending interaction with Laura the receptionist at the Yaan Spa about allowing us entry into the hydrotherapy circuit of the spa ( for which she never apologize in person), the managers of the hotel and spa did make a personal apology and treated us to a courtesy meal the last day of my stay. Sadly, at check out I encounter yet another confusing moment when I was reviewing my room charges and realized that they included a surcharge of 12 percent to each restaurant service which they called gratuity regardless of the size of your party or order of a single bottle of water. This called my attention because I had been tipping cash every time I ate in the hotel and used room service according to my bill and the level of service I had received (like in USA 15-20). When I told them about me tipping people in cash the manager of the restaurant said that his staff had never received any cash from me and if they had, they would have marked the amount out off my bill. This really upset me and even though they reduced my bill to apologize I paid it anyways because I did not want to cheat anyone out of their tip since apparently they use a pool system to divide the money between the staff members and who knows took the tip money we left on the table. Thus, the lack of communication, information and attention to small details towards me as a guest made for an uncomfortable stay and regrettable choice of hotel. Notes: 1. The spa is worth the money (aside from the rude receptionist). My wonderful experience in the spa made this the highlight of my trip, I would recommend Lizbeth for your spa treatment, and she is the sweetest and kindest person I have ever met. 2. The hotel does offer complimentary bicycles for hotel guest. Make use of them is a fun way to explore the hotel zone in Tulum. 3. Food (lunch & dinner) in the hotel is good but nothing out of the ordinary. Breakfast in the hotel is good and consistent in quality. Go out and explore, there are many other choices around the hotel zone that offer a better experience and price, for instance La Onda is a pizza place but is super tasty, safe and very affordable.

one of the best hotel they have in tulum... every couple should go there ! enjoy yourself

Hotel staff was friendly and gave good advice on places to go. We definitely enjoyed the peacefulness and quietness of laying out on the beach and the atmosphere of the hotel. However, I would have liked to have used the spa but the prices were a bit much for the services. All in all I would definitely go back.

Was a very interesting hotel. Too much nature for me. Rooms were not very comfortable. Would recommend if you like the outdoors.

The architecture alone would've made the trip magical, but add the unbelievable beach and the A++ staff at Be Tulum and you have a honeymoon that brides and grooms dream of. I WILL return. Meanwhile, I'll dream of Be Tulum daily.

we absolutely LOVED be tulum. the property is this really great space with lots of winding paths, beautiful (funky) decor, and amazingly kind (but not stuffy) staff. we loved all of the thoughtful details (picnic baskets, books, & sunscreen for anyone to borrow; beach cruisers at your disposal; access to the AMAZING spa across the street; etc. etc). We'll be back Be! LOVE.

Be Tulum is truly the best place on earth. I have never been so depressed to leave somewhere and desperate to come back as soon as possible. My husband and I were here with another couple for our girlfriend's birthday surprise; the hotel staff treated us like we were the ones there. They were/are amazing, seriously. Daniela at the front desk (the hardest working woman in the Yucatan) was AMAZING- she knew exactly who we were, every detail that was needed about the guests, wanted to help in any way possible and she was so cute and nice! Lua (sp) was the super cute Argentinean girl in the front of the restaurant - she was also SO fun to talk to and so personable and nice. She had a lot of funny jokes with us and we had a blast with her. Frederico was awesome, as was Alex and the rest of the team. And Kuamy, who is the manager at the restaurant, was so great. He took care of us the entire trip. My husband and I along with our 2 best friends who we do not get to see very often get kind of crazy when we are together, and the entire team had a lot of fun with us. All of the staff were simply amazing and were a large part of why this was the best trip we have ever been on and will be back 6x a year now. The food and drinks were ridiculous. Shrimp tacos and the lobster.. So yummy. Fruit was fresh, coconut water cut straight off the trees, their fresh fruit and veggie smoothies.. Delicious. Here is One key thing we will remember - they always bring out chips and 3 different salsas when you order food. We asked for extra roja salsa versus pico de Gallo one time- they remembered every day after that! Crazy - level of service was so perfect. The beach and cabanas were the best. They had a DJ on one Saturday and live tropical music on Sunday- bands were excellent. Rooms were clean and very well put together; resort decorations were very well thought out and no detail was left untouched. We cannot say enough good things about Be Tulum. The owners and people that work there are some truly amazing people that we will always remember and hope to see time and time again. Thank you guys for such a wonderful and amazing time! See you sooner than later.

Best Place ever! We have been here 4 times already and can't wait to go back again. Each time it has been longer from 7 to 9 to 11 days this time. The most relaxing, decompressing place ever, it's magical. The staff unbelievable, especially, Anna & Daniel the manager and manager's assistant, they are the best! Be Tulum Rocks! J & A

My husband and I spent a week at Be and loved every day. The beach is simply beautiful, the facilities are tastefully decorated, the food is great. I would recommend Be Tulum to anyone wanting to spoil themselves but stay somewhere with some rustic charm. The staff were very helpful with organizing local activities and transport, but really I could have spent the entire time on the beach!

Lovely hotel. Great location. Modern rustic is the best way to describe.

We had an incredible vacation at the Be Tulum! The hotel is perfection and the rooms are lovely. We stayed in a jungle suite with a wonderful outdoor shower, indoor jacuzzi and a beautiful balcony. The breakfast that is included is delicious. The beach is the best part -- very comfortable cabanas, pillows and lounges on a spectacular beach! Wonderful restaurants down the road. I'd recommend renting a car to get around. Enjoy it! We'll be back soon!

We Stayed at room number 20 which were were told was the best one. You can see the ocean both from the room and the upstairs pool. It is also very close to the beach. The beach was absolutely gorgeous, since the resort is on the edge of the "Tulum's Beach" there's not many tourist around and you have the beach pretty much to yourself. The cabaña was very clean, conforable and with a great view. The staff were very helpful and frendly. The lady who was at the front desk, Fernanda, did not say good night when we walked by her on our way out to have dinner. I over heard her having issues with a male over the phone. The only issue we had was with the Jacuzzi in our room. We turned on the hot water and after 10 minutes the hot water turned cold. . We called the front desk twice but we were told that the water heater was on. Hot and cold water kept coming out until we stopped using the Jacuzzi. Over all, this is a great place, and the stuff were very friendly and we enjoyed the rest of our stay.

This hotel is a perfect getaway! Have been here 2 times already and already looking when we can go back!

Very romantic environment, chic hotel, excellent service, very clean. Nice clear water and white sand beach with beds and cavanas for guest. Great food and cocktails. Spacious and very private rooms. Ill return anytime . If you are looking for a place to be with your significant other and have privacy and relaxation time, but at the same time being in a trendy and chic hotel...this is the place!

We wanted a honeymoon far from the massive and crowded resorts, but where we could also find things to do. Tulum was a very smart choice, with lots of good restaurants, monuments and archeological sites not that far away, cenotes, and the most exclusive beaches. We traveled during the off peek season and we were very lucky with the weather. We couldn't pick a better hotel: the beautiful decoration of the rooms, excellent amenities, good restaurant, paradisiacal beach and friendly staff made our honey moon the best experience we could ever ask.

The best romantic hotel we've ever stayed at and we travel a lot. it has all the right amenities--no mini-bar or television, but an outdoor shower, floor to ceiling windows, a private patio surrounded by jungle, and a jacuzzi just off the patio. Staff was warm and attentive, everything we needed was provided immediately. quiet and relaxing

Carretera Tulum-Boca Paila Km.10 Tulum QROO

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a leisurely stroll of Ziggy Beach, Be Tulum Beach & Spa Resort is within a 15-minute drive of Tulum Mayan Ruins. This 4.5-star hotel has 44 guestrooms and offers conveniences like 3 restaurants, a full-service spa, and an outdoor pool. It's on the beach and also within a 15-minute drive of Tulum National Park.


Dining

Start your day off right with a free full breakfast, served each morning from 7:30 AM to 10:30 AM. There are ample dining options with 3 onsite restaurants, including Maresias, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

All 44 air-conditioned rooms provide iPod docks, free bottled water, and ceiling fans. Guests can stay connected with free WiFi. Bathrooms have free toiletries and bathrobes. Rooms also include safes.


Property features

Guests staying at Be Tulum Beach & Spa Resort enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle for a fee (available 24 hours). The front desk has multilingual staff that can help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include free use of bicycles, laundry facilities, and wedding services.

Room options

Ocean suite

King 1 | Sleeps 2

Arena Suite with plunge pool in ground floor OR jacuzzi in high floor

King 1 | Queen 2 | Sleeps 2

Tierra Suite with Plunge Pool

King 1 | Sleeps 2

Fuego Suite with Plunge Pool

King 1 | Sleeps 2

Guest reviews for Be Tulum Beach & Spa Resort

Everyone (1) Couples (24)
5

beyond our expectations!

Couples
4 Fuegos/Maresias restaurants Rooftop pool/lounge on our building

Having read a lot of positive reviews, we expected a very nice stay. We can't say enough about the level of service and hospitality we received at Be Tulum! Courteous, friendly and hospitable staff at every encounter during our 5 night stay. The grounds were impeccable every day and the entire Be family clearly takes great pride in maintaining a top notch facility. Food was always excellent and super fresh. Highly recommended! Say hi to Oscar or Alfredo for breakfast or lunch at Maresias, super nice guys!

By , from Stuart, FL on May 17, 2017

5

best hotel in tulum

Everyone

It is a dream hotel with a very nice team. It is like a honeymoon suit. Spa was also incredible. Foods are good

By on Aug 22, 2016

4

awesome couples trip

Couples

Be Tulum had very friendly hotel and restaurant staff. Not a problem if you don't speak Spanish at the property. In summary, we did not have any issue during my 7 nights stay. We rented a car and parking at the hotel (across a small street) was never a problem. The food at the hotel was great and fairly priced, and better than other restaurants outside the hotel while the costs were pretty similar. The beach was nice but we've been to better ones. Very quite, no kids around, which definitely was a plus. If you are lucky, you may get to see baby turtles hatch at night and walk their way to the ocean for the first time! I would definitely recommend this property if you are looking for a very nice, quiet, relaxing and romantic vacation. Much better than hotels in Cancun and Playa del Carmen.

By on Oct 12, 2015

5

amazing

Couples

This was the perfect Hotel. 10/10 Staff always attentive, rooms serviced twice daily, perfect beach lounge beds and cool, contemporary and chilled hotel style. The hotel restaurant offers THE BESTand most consistant food and service I've ever experienced whilst on holiday. Nothing at this hotel is too much trouble and I will return!

By on Sep 19, 2015

2

tulum vacation

Couples

I stayed at the Be Tulum as a couple for five nights, and even though the weather was not obliging, I was ready to have a nice time. Overall the hotel and our room were beautiful and clean, the beach lounging area was one the prettiest I have ever seen. Unfortunately I feel that the amount we paid to stay in this hotel did not meet the level of service you would expect. The staff although not rude did not make an effort to acknowledge you with a greeting or bother to ask if you needed anything to make your stay more comfortable. There is a lack of information on simple things like how to dial out for room service or reception (no info in room) or when as a guest of the hotel you are allowed to use the hydrotherapy facilities of the Yaan Spa across the street (between 9am-1pm but call for appt). If you did not inquire further about services the staff was not forthcoming with information. I feel that management can tailor their standard service for guest to be more personal or at least more inviting where you feel an equal amount of attention as a patron, given that there are only 20 rooms in the hotel. After a very uncomfortable and condescending interaction with Laura the receptionist at the Yaan Spa about allowing us entry into the hydrotherapy circuit of the spa ( for which she never apologize in person), the managers of the hotel and spa did make a personal apology and treated us to a courtesy meal the last day of my stay. Sadly, at check out I encounter yet another confusing moment when I was reviewing my room charges and realized that they included a surcharge of 12 percent to each restaurant service which they called gratuity regardless of the size of your party or order of a single bottle of water. This called my attention because I had been tipping cash every time I ate in the hotel and used room service according to my bill and the level of service I had received (like in USA 15-20). When I told them about me tipping people in cash the manager of the restaurant said that his staff had never received any cash from me and if they had, they would have marked the amount out off my bill. This really upset me and even though they reduced my bill to apologize I paid it anyways because I did not want to cheat anyone out of their tip since apparently they use a pool system to divide the money between the staff members and who knows took the tip money we left on the table. Thus, the lack of communication, information and attention to small details towards me as a guest made for an uncomfortable stay and regrettable choice of hotel. Notes: 1. The spa is worth the money (aside from the rude receptionist). My wonderful experience in the spa made this the highlight of my trip, I would recommend Lizbeth for your spa treatment, and she is the sweetest and kindest person I have ever met. 2. The hotel does offer complimentary bicycles for hotel guest. Make use of them is a fun way to explore the hotel zone in Tulum. 3. Food (lunch & dinner) in the hotel is good but nothing out of the ordinary. Breakfast in the hotel is good and consistent in quality. Go out and explore, there are many other choices around the hotel zone that offer a better experience and price, for instance La Onda is a pizza place but is super tasty, safe and very affordable.

By on Jun 26, 2015

5

best for couple!!

Couples

one of the best hotel they have in tulum... every couple should go there ! enjoy yourself

By on May 31, 2015

5

romantic vacation

Couples

Hotel staff was friendly and gave good advice on places to go. We definitely enjoyed the peacefulness and quietness of laying out on the beach and the atmosphere of the hotel. However, I would have liked to have used the spa but the prices were a bit much for the services. All in all I would definitely go back.

By on Jan 17, 2015

3

good if you are a nature lover

Couples

Was a very interesting hotel. Too much nature for me. Rooms were not very comfortable. Would recommend if you like the outdoors.

By on Oct 19, 2014

5

dream honeymoon!

Couples

The architecture alone would've made the trip magical, but add the unbelievable beach and the A++ staff at Be Tulum and you have a honeymoon that brides and grooms dream of. I WILL return. Meanwhile, I'll dream of Be Tulum daily.

By on Sep 15, 2014

5

amazing place

Couples

we absolutely LOVED be tulum. the property is this really great space with lots of winding paths, beautiful (funky) decor, and amazingly kind (but not stuffy) staff. we loved all of the thoughtful details (picnic baskets, books, & sunscreen for anyone to borrow; beach cruisers at your disposal; access to the AMAZING spa across the street; etc. etc). We'll be back Be! LOVE.

By on Sep 8, 2014