Someone stole the TV box in the suite we stayed in, the front desk was overwhelmed with guests while we waited to get it fixed, no maintenance team available either. Issue could not be fixed so we had to switch to a non-suite.
They upgraded my room to a suite and offered me a 12:30pm check out. My room was already ready when I got there at 2:30pm. The people at the front desk were very friendly as well.
For the price, this hotel should at least be clean and kept up properly maintained. There are simple, cheap things that need to je foxed throughout the hotel, and I assume in all ros, as ours was a disgrace. Cherry on top- Staff is not friendly. One guy at front desk was texting while my family and I stood there waiting fro assitance. We should have spemt half the money and stay at the Roadway Inn down the street. That's what this Holiday In Express is comparable to.
Bathroom lights were non functional not even a respectful appology
I thought the rooms were clean, well provided and well managed.
Nice
Swimming pool need attention.
We were surprised how nice the hotel was for the area. Very comfortable beds, updated furniture and bathroom, and good breakfast. Staff was friendly. We had a pleasant stay and would stay here again when in the area.
the hotel is fine - clean, efficient, good staff, no complaints.
Not very safe neighborhood.
My room reeked of chlorine so badly that I couldn’t beathe and my eyes were watering. They allowed me to switch rooms, but the 2nd room also had problems….the primary problem being that the window shade wouldn’t roll down. I asked for it to be repaired but it was not repaired during my two day stay. I had a hard time sleep because of the light from the interstate
I had a confirmed reservation through Orbitz. I arrived to the hotel to check in and the manager tells me my reservation was canceled when it was updated with new dates of our traveling, no accommodations at all. My husband and I had to find another hotel last minute. So stressful, and then They still charged my CC a full 4 nights stay. Currently in the middle of getting a refund through my CC company. Will never book this place again. Horrible experience. It’s privately owned and bashing the branded name of Holiday Inn.
No comment
Nice
Nice clean, friendly!
We stay in this hotel just to spend the night to sleep and back on the road by morning heading to Phoenix. The room is overall clean but the housekeeping forgot to place soap in the bathroom sink. The shower has good water pressure. Not sure how safe the location of the property is. There is a small Nissan suv with the headlights on in the parking lot when we checked in that night and is still on the same spot with headlights on when we checked out at 6am. We reported it the receptionist, thinking it was the hotel security guard but apparently they don’t have one, so this is bit suspicious.
Had issues with my reservation once I arrived that I made thru Orbitz. Holiday Inn said they have no control and could not resolve my issue, that I would have to call Orbitz. I booked a queen bed, I got a king bed accessible suite! They said I booked a "you get what we have available" type of reservation (I checked my reservation and I did not!). The accessible shower was ridiculous! The shower head just hung to the ground, nothing to hook it onto so you had to hold the shower head when trying to take a shower. Water flooded all the way to the front door! Had to use what few bath towels they give you to soak it up. I ended up having my daughter take a shower in someone else's room from my group. When I mentioned this to the front desk about the shower head missing a clamp to hang it up, the girl just giggled saying they ALWAYS have that flooding problem with that room. They made it seem as if I should have been GRATEFUL they gave me a suite! Even the fridge had fruit left in it from someone else's stay, but the peach and apricots that were left were frozen rock hard and bounced off the floor! Housekeeping obviously did not do their job and clean out the fridge. It has also been 8 days and I still have not been refunded the $100 deposit! I called them and they said, they cannot help me, I have to call me credit card! I never had this issue before and I have been using Orbits for several years now. I think it's a Holiday Inn issue! I will NEVER stay in another one!
Charged twice for the same room.it was 380 for 130 room
Within a short walk of San Jacinto Mountains, Holiday Inn Express Hotel & Suites Banning, an IHG Hotel is within 2 miles (3 km) of Gilman Historic Ranch and Wagon Museum. This 70-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free buffet breakfast.
Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Refrigerators, coffee makers, and free newspapers are also available.
At Holiday Inn Express Hotel & Suites Banning, an IHG Hotel, guests have access to a gym, free WiFi in public areas, and a spa tub. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
Someone stole the TV box in the suite we stayed in, the front desk was overwhelmed with guests while we waited to get it fixed, no maintenance team available either. Issue could not be fixed so we had to switch to a non-suite.
They upgraded my room to a suite and offered me a 12:30pm check out. My room was already ready when I got there at 2:30pm. The people at the front desk were very friendly as well.
For the price, this hotel should at least be clean and kept up properly maintained. There are simple, cheap things that need to je foxed throughout the hotel, and I assume in all ros, as ours was a disgrace. Cherry on top- Staff is not friendly. One guy at front desk was texting while my family and I stood there waiting fro assitance. We should have spemt half the money and stay at the Roadway Inn down the street. That's what this Holiday In Express is comparable to.
Bathroom lights were non functional not even a respectful appology
I thought the rooms were clean, well provided and well managed.
Nice
Swimming pool need attention.
We were surprised how nice the hotel was for the area. Very comfortable beds, updated furniture and bathroom, and good breakfast. Staff was friendly. We had a pleasant stay and would stay here again when in the area.
the hotel is fine - clean, efficient, good staff, no complaints.
