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Recent guest reviews

Location, amd view were outstanding ! Would highly recommend to anyone!

Nice hotel with amenities next to the city, nice breakfeast and easy transportation

staf and hotel is excellent, good if you want to be isolated, you are in a hill away from ipanema, if you want "action" stay in ipanema area (i have stayed there before) that is why is good for families, if you are single or no kids, i would have picked a different hotel close to shops restaurants, etc

When we first arrived at the hotel, we were immediately met by very professional, friendly, and attentive, concierge and bell hops. This experience was repeated over and over whenever we interacted with any of the hotel staff. They were all equally warm and professional. The entire hotel was clean and comfortable, and the food was excellent! This is an excellent place to bring your family. The atmosphere is happy and safe. The pool and the beach are clean and private. In fact, we didn’t know what we wanted to do more: stay at the hotel or do the tourist thing. Outstanding.

I was able to sleep during the day, and the reception was extremely friendly and helpful

Very nice hotel. Situated right on the beach. Great View! Nice large pool, several restaurants on site. Good food. Buffet breakfast convenient and delicious. Visited the Statue of the Reedemer, Sugar Loaf Mountain, and a steakhouse you must experience to believe!I would recommend this hotel.

Hotel is good, in a quite location with a small private beach. Only issue is the construction going on

Very disappointed with staff responsiveness, services, food, etc.

We were so pleased with our stay. The staff in every department was so helpful from the front desk to housekeeping. The Concierge desk was invaluable and we made use of the hotel shuttle and car services on multiple occassions. It's definitely important to have patience when at the resort's non-buffet restaurant but all food and beverages were of good quality, at all resort restaurants. We read the previous reviews that had negative feedback but we experienced no problems with staff, crashing ocean waves, or the prescence of the small favela across the street. The Sheraton Rio made our first visit to Brazil easier to navigate and we always looked forward to returning after a big day of exploring the surrounding city.

The Sheraton was an overall excellent experience for our brief honeymoon in Rio. Staff was great--they all read whatever notes they had in their system to know we were the honeymooners and sent us complimentary wine, cheese and fruits on several nights. They also gave us a room with an excellent view! The hotel has a pictureesque location, but we found the distance from Ipanema and Copacobana to be a con. It was a bit difficult to hail a cab in the evening and traffic made getting around somewhat of a challenge. Getting to and from the airport was the toughest. The hotel isn't in the middle of nowhere, but its certainly not situated centrally. However, if you're interested in a resort style experience in Rio, the Sheraton is the place to be!

awesome place, I loved the view from the room, a bit distant from the hotspots but definitely worth it with private beach and jacuzzi, pools!

My wife and I visited over Carnival time. The hotel was in a a great spot and it was quieter than the Copacaba and Ipenema hotels but only a short and inexpensive cab ride from the sights and sound of those great beaches. The hotel has its own beach as well as several swimming pools. They were great about getting us in to our room early as we arrived around 10:00. The hotel is a bit dated but still clean and adequate. The concierge was very helpful in suggesting dinner reservations and activities. We were impressed that they were environmentally sensitive with motion sensitive corridor lights and escalators that only operated when you approached them. We paid a very high price per night but it was comparable to other hotels as it was Carnival time.

wow- talk about needing a makeover- they charge a high price and act like its a five star hotel, but the place is falling apart. The bathroom is so outdated and the paint is peeling in the room! The thermostat didnt work and the safe fell out of the wall while we were there.

very busy at the time of visit.....good selection in restuarants...very helpful in arranging transportation....only real problem was stained carpet in bedroom.

I stayed at the Sheraton Rio with my wife to celebrate our third anniversary. We booked a "deluxe" room that faces only the sea, avoiding the views to the favelas available at side-facing rooms. The room was as good as expected in a five star hotels. The view was fantastic. The room amenities were poor. The hotel has nice restaurants, good swimming pools and a almost private beach. We enjoyed and relaxed a lot. One bad thing is that the hotel takes advantage of its isolated location to overcharge for any simple consumption. You will pay the price of a expensive sandwich to by a single soft drink. It is really abusive. The service is not bad, but is not good either; you feel they are not even trying. Overall it was good, but you should carefully consider the issues regarding consumption prices and its remote location.

The hotel itself is lovely. The service is the worst I have ever encountered in a major American hotel chain. This is not because it is Rio; we stayed at the InterContinental and Ceasar Park and the service was impeccable. It took an hour and a half to check in: the computers were down and they could not find our [...]booking. My children were three floors away from us, there was a cockroach in my bathroom, we had requested a room with 2 beds and a king and we received 2 rooms with two beds each. Check out took a half an hour and I was double charged because they couldn't tell that we had paid [...]beforehand.

Good.

IT WAS GOOD AND PLACE KNOWN. ROOMS ARE CONFORTABLE BUT NEED REFURBISHING.

we had fun here. the pool and direct beach access are very nice. the wait staff, and singers around the pool are very friendly. the service can be slow however. the shallow one foot kid's pool was perfect for my 2yr old son. the location is a plus and minus. it is more in sao coronado than leblon. the access street is one way until 10am during the week, making access in the am a concern (i had to pick up my rental car later, so as to be able to get back directly!) area is very safe, although a cab ride from everything. the seclusion of the beach can be a plus if you want a less hectic experience. the facilities are first rate, and a very nice view from the first floor bar. we ate one meal here which was adequate, though not special. we asked for an iron, and had to sign a contract to return the iron in 40 minutes or pay 50 reals! we could have bought one. we stayed here on the front of our visit, but chose to stay in copa on the tail end. overall excellent facilites, and staff, +/- location.

Avenida Niemeyer 121 - Leblon Rio de Janeiro RJ

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa
  • 2 outdoor pools

Located in Leblon within 2 miles (3 km) of Ipanema Beach, Sheraton Grand Rio Hotel & Resort is within a few miles (5 km) of other popular sights such as Rio de Janeiro Botanical Garden. This 538-room, 5-star hotel has 2 outdoor pools along with a full-service spa and 5 restaurants.


Dining

There are multiple options for onsite dining with 5 restaurants, including Bene, which specializes in Italian cuisine and serves breakfast, brunch, and dinner, and L Etoile with its ocean views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 11 AM.


Rooms

Sheraton Grand Rio Hotel & Resort's 538 rooms are air-conditioned and provide balconies, minibars, and coffee makers. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, and bidets. Free bottled water, safes, and phones are other standard amenities.


Property features

Guests of Sheraton Grand Rio Hotel & Resort have access to a full-service spa, 2 outdoor pools, and a children's pool. You can take advantage of valet parking for a fee, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a 24-hour fitness center, a sauna, and outdoor tennis courts.

Room options

Family Suite, 1 King Bed with Sofa bed, Balcony

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Club Room, 2 Double Beds

2 Double Beds | Sleeps 3

Club Room, 1 King Bed

1 King Bed | Sleeps 3

Room, 1 King Bed, View, Oceanfront

1 King Bed | Sleeps 3

Guest reviews for Sheraton Grand Rio Hotel & Resort

Everyone (4) Couples (12) Business (3) Family (4) Other (3)
5
Families

Location, amd view were outstanding ! Would highly recommend to anyone!

By on Nov 24, 2019

5
Everyone

By on Oct 28, 2019

Review comment responded on Oct 28, 2019

Olá, bom dia! Obrigada por escolher o Sheraton Grand Rio Hotel & Resort e fornecer o seu feedback sobre sua estadias. Sua avaliação é muito importante, pois é através dela que conseguimos saber onde e como podemos melhorar nossos serviços. É de extrema felicidade saber que desfrutou de sua estadia conosco, nos desculpamos devido a qualquer incômodo ocorrido, saiba que nosso principal objetivo é oferecer um excelente serviço aos nossos hóspedes e proporcionar momentos inesquecíveis. Nos colocamos à disposição para o que precisar. Ficaremos muito honrados em lhe receber novamente! Atenciosamente, Marcella Araújo Coordenadora de Marketing

5
Partner Couples Business Business Travelers

Nice hotel with amenities next to the city, nice breakfeast and easy transportation

By on Jul 5, 2019

Review comment responded on Jul 5, 2019

Dear, thank you for devoting your precious time evaluating us. Your evaluation is extremely important for our development. We're happy to know you enjoyed you stay with us and we hope see you again, it will be an honor. One more time we thank you for your evaluation. Regards, Marcella Araújo - Marketing Coordinator

5

nice family hotel

Families

staf and hotel is excellent, good if you want to be isolated, you are in a hill away from ipanema, if you want "action" stay in ipanema area (i have stayed there before) that is why is good for families, if you are single or no kids, i would have picked a different hotel close to shops restaurants, etc

By , from california on Apr 3, 2018

Review comment responded on Apr 5, 2018

Dear Mrs. Fedora, Thank you for your kind words. Your opinion as a crew member is very important to us. It is through it that we can continue to optimize our services. Glad to hear you enjoyed your stay with us. Our main goal is to exceed the expectations of our guests and provide them a great time in our beautiful hotel. Our best reward is to make our best to you, thank you for letting us know. I remain available for any assistance you may need. One more time thank you for your kind words and we can’t wait to have you back at Sheraton Grand Rio. Best regards, Marcella Araújo - Marketing

5

dreamy

Everyone

When we first arrived at the hotel, we were immediately met by very professional, friendly, and attentive, concierge and bell hops. This experience was repeated over and over whenever we interacted with any of the hotel staff. They were all equally warm and professional. The entire hotel was clean and comfortable, and the food was excellent! This is an excellent place to bring your family. The atmosphere is happy and safe. The pool and the beach are clean and private. In fact, we didn’t know what we wanted to do more: stay at the hotel or do the tourist thing. Outstanding.

By , from vermont on Jan 18, 2018

Review comment responded on Jan 18, 2018

Dear Mrs. Jana, Thank you for choosing Sheraton Grand Rio. Receiving reviews from our guest is really important to us. Providing an excellent service is our main goal, and it is very rewarding to know we are on the right way. Thank you for your compliments to leisure area and our facilities. Let us know when you have future plans to come back. It will certainly be a great honor welcoming you back! Cordially yours, Marcella - Marketing Coordinator

3

hotel is good but needs substantial improvement

Everyone

I was able to sleep during the day, and the reception was extremely friendly and helpful

By on Dec 4, 2017

Review comment responded on Dec 6, 2017

Hello, First of all, I would like to apologize because we were not able to fulfill your expectations and needs during your stay. I don’t have words to describe how disappointed we get when a guest leaves the hotel disatisfied. I assure you that the points mentioned in your feedback were seriously considered and we are already implementing actions to improve the service offered to our guests. we understand that we are responsable for the quality of them. I would kindly ask you to give us the opportunity to provide you a stay with the Sheraton excellent service as expected. I am at your disposal for any further information or assistance you may need. Marcella Araújo Coordenadora de Marketing

5

great trip to rio

Couples

Very nice hotel. Situated right on the beach. Great View! Nice large pool, several restaurants on site. Good food. Buffet breakfast convenient and delicious. Visited the Statue of the Reedemer, Sugar Loaf Mountain, and a steakhouse you must experience to believe!I would recommend this hotel.

By on Apr 18, 2015

4

good hotel

Singles

Hotel is good, in a quite location with a small private beach. Only issue is the construction going on

By on Nov 21, 2013

2

glad to see this sheraton is renovating -

BusinessTravelers

Very disappointed with staff responsiveness, services, food, etc.

By on Oct 14, 2013

4

helpful and pleasant staff

Couples

We were so pleased with our stay. The staff in every department was so helpful from the front desk to housekeeping. The Concierge desk was invaluable and we made use of the hotel shuttle and car services on multiple occassions. It's definitely important to have patience when at the resort's non-buffet restaurant but all food and beverages were of good quality, at all resort restaurants. We read the previous reviews that had negative feedback but we experienced no problems with staff, crashing ocean waves, or the prescence of the small favela across the street. The Sheraton Rio made our first visit to Brazil easier to navigate and we always looked forward to returning after a big day of exploring the surrounding city.

By on Feb 24, 2013

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