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Recent guest reviews

Top notch hotel with amazing facilities and incredible views! Definitely will nw returning for vacation as this was a work stay.

Great quiet location with private beach and lush landscaped heated pool and restaurant areas, children's pool, tennis courts; a short walk west of Leblon Beach -- close enough for easy access, but far enough away from the hustle and bustle. Great for families. Definitely a nice resort feel.

Location, amd view were outstanding ! Would highly recommend to anyone!

Nice hotel with amenities next to the city, nice breakfeast and easy transportation

staf and hotel is excellent, good if you want to be isolated, you are in a hill away from ipanema, if you want "action" stay in ipanema area (i have stayed there before) that is why is good for families, if you are single or no kids, i would have picked a different hotel close to shops restaurants, etc

When we first arrived at the hotel, we were immediately met by very professional, friendly, and attentive, concierge and bell hops. This experience was repeated over and over whenever we interacted with any of the hotel staff. They were all equally warm and professional. The entire hotel was clean and comfortable, and the food was excellent! This is an excellent place to bring your family. The atmosphere is happy and safe. The pool and the beach are clean and private. In fact, we didn’t know what we wanted to do more: stay at the hotel or do the tourist thing. Outstanding.

I was able to sleep during the day, and the reception was extremely friendly and helpful

Very nice hotel. Situated right on the beach. Great View! Nice large pool, several restaurants on site. Good food. Buffet breakfast convenient and delicious. Visited the Statue of the Reedemer, Sugar Loaf Mountain, and a steakhouse you must experience to believe!I would recommend this hotel.

Hotel is good, in a quite location with a small private beach. Only issue is the construction going on

Very disappointed with staff responsiveness, services, food, etc.

We were so pleased with our stay. The staff in every department was so helpful from the front desk to housekeeping. The Concierge desk was invaluable and we made use of the hotel shuttle and car services on multiple occassions. It's definitely important to have patience when at the resort's non-buffet restaurant but all food and beverages were of good quality, at all resort restaurants. We read the previous reviews that had negative feedback but we experienced no problems with staff, crashing ocean waves, or the prescence of the small favela across the street. The Sheraton Rio made our first visit to Brazil easier to navigate and we always looked forward to returning after a big day of exploring the surrounding city.

The Sheraton was an overall excellent experience for our brief honeymoon in Rio. Staff was great--they all read whatever notes they had in their system to know we were the honeymooners and sent us complimentary wine, cheese and fruits on several nights. They also gave us a room with an excellent view! The hotel has a pictureesque location, but we found the distance from Ipanema and Copacobana to be a con. It was a bit difficult to hail a cab in the evening and traffic made getting around somewhat of a challenge. Getting to and from the airport was the toughest. The hotel isn't in the middle of nowhere, but its certainly not situated centrally. However, if you're interested in a resort style experience in Rio, the Sheraton is the place to be!

awesome place, I loved the view from the room, a bit distant from the hotspots but definitely worth it with private beach and jacuzzi, pools!

My wife and I visited over Carnival time. The hotel was in a a great spot and it was quieter than the Copacaba and Ipenema hotels but only a short and inexpensive cab ride from the sights and sound of those great beaches. The hotel has its own beach as well as several swimming pools. They were great about getting us in to our room early as we arrived around 10:00. The hotel is a bit dated but still clean and adequate. The concierge was very helpful in suggesting dinner reservations and activities. We were impressed that they were environmentally sensitive with motion sensitive corridor lights and escalators that only operated when you approached them. We paid a very high price per night but it was comparable to other hotels as it was Carnival time.

wow- talk about needing a makeover- they charge a high price and act like its a five star hotel, but the place is falling apart. The bathroom is so outdated and the paint is peeling in the room! The thermostat didnt work and the safe fell out of the wall while we were there.

very busy at the time of visit.....good selection in restuarants...very helpful in arranging transportation....only real problem was stained carpet in bedroom.

I stayed at the Sheraton Rio with my wife to celebrate our third anniversary. We booked a "deluxe" room that faces only the sea, avoiding the views to the favelas available at side-facing rooms. The room was as good as expected in a five star hotels. The view was fantastic. The room amenities were poor. The hotel has nice restaurants, good swimming pools and a almost private beach. We enjoyed and relaxed a lot. One bad thing is that the hotel takes advantage of its isolated location to overcharge for any simple consumption. You will pay the price of a expensive sandwich to by a single soft drink. It is really abusive. The service is not bad, but is not good either; you feel they are not even trying. Overall it was good, but you should carefully consider the issues regarding consumption prices and its remote location.

The hotel itself is lovely. The service is the worst I have ever encountered in a major American hotel chain. This is not because it is Rio; we stayed at the InterContinental and Ceasar Park and the service was impeccable. It took an hour and a half to check in: the computers were down and they could not find our [...]booking. My children were three floors away from us, there was a cockroach in my bathroom, we had requested a room with 2 beds and a king and we received 2 rooms with two beds each. Check out took a half an hour and I was double charged because they couldn't tell that we had paid [...]beforehand.

Good.

Avenida Niemeyer 121 - Leblon Rio de Janeiro RJ

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • 2 outdoor pools

Located in Leblon within 2 miles (3 km) of Ipanema Beach, Sheraton Grand Rio Hotel & Resort is within a few miles (5 km) of other popular sights such as Rio de Janeiro Botanical Garden. This 538-room, 5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 5 restaurants.


Dining

There are multiple options for onsite dining with 5 restaurants, including Bene, which specializes in Italian cuisine and serves breakfast, brunch, and dinner, and L Etoile with its ocean views. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 11 AM.


Rooms

Sheraton Grand Rio Hotel & Resort's 538 rooms provide balconies, minibars, and coffee makers. Guests can expect wired Internet, free WiFi, and TVs with cable channels. Bathrooms offer hair dryers, free toiletries, and bidets. Other standard amenities include safes, phones, and desks.


Property features

Guests of Sheraton Grand Rio Hotel & Resort have access to a full-service spa, 2 outdoor pools, and a children's pool. Valet parking is available for USD 9 per day, and there's also an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this beach hotel include a 24-hour fitness center, a sauna, and outdoor tennis courts.

Room options

Classic Room, 1 King Bed, Balcony, Partial Ocean View

1 King Bed | Sleeps 3

Family Suite, 1 Bedroom, Non Smoking, Kitchen

1 Double Bed | Sleeps 3

Classic Room, 2 Double Beds, Balcony, Partial Ocean View

2 Double Beds | Sleeps 3

Executive Suite, 1 Bedroom, Non Smoking

1 Double Bed | Sleeps 3

Guest reviews for Sheraton Grand Rio Hotel & Resort

Everyone (4) Couples (8) Business (3) Family (4) Other (2)
5
Business Business

Top notch hotel with amazing facilities and incredible views! Definitely will nw returning for vacation as this was a work stay.

By on Dec 17, 2019

Review comment responded on Dec 18, 2019

Dear Mr. Lobr, I thank you for choosing Sheraton Grand Rio Hotel and Resort for your stays in Rio frequently and also for taking your valuable time to give us your feedback about your recent stay in our property. We appreciate your compliments about our facilities and we truly hope to see you back a near future. We remain entirely at your disposal. Cordially yours,

5
Family

Great quiet location with private beach and lush landscaped heated pool and restaurant areas, children's pool, tennis courts; a short walk west of Leblon Beach -- close enough for easy access, but far enough away from the hustle and bustle. Great for families. Definitely a nice resort feel.

By on Dec 16, 2019

Review comment responded on Dec 18, 2019

Hello I thank you for choosing Sheraton Grand Rio Hotel and Resort for your stays in Rio frequently and also for taking your valuable time to give us your feedback about your recent stay in our property. We appreciate your compliments about our facilities and we truly hope to see you back a near future. We remain entirely at your disposal. Cordially yours,

5
Family

Location, amd view were outstanding ! Would highly recommend to anyone!

By on Nov 24, 2019

Review comment responded on Dec 13, 2019

Dear Mr. Dadobie Thank you so much for this detailed and helpful review about your stay. We truly value this feedback from our guests as we consider it the best possible way of monitoring our performance and identify opportunities areas to improve our services.Please, let us know when you have plans to come back to Rio and we will not hesitate on taking care of your stay to guarantee that will be special and memorable. Cordially yours,

5
Everyone

By on Oct 28, 2019

Review comment responded on Oct 28, 2019

Olá, bom dia! Obrigada por escolher o Sheraton Grand Rio Hotel & Resort e fornecer o seu feedback sobre sua estadias. Sua avaliação é muito importante, pois é através dela que conseguimos saber onde e como podemos melhorar nossos serviços. É de extrema felicidade saber que desfrutou de sua estadia conosco, nos desculpamos devido a qualquer incômodo ocorrido, saiba que nosso principal objetivo é oferecer um excelente serviço aos nossos hóspedes e proporcionar momentos inesquecíveis. Nos colocamos à disposição para o que precisar. Ficaremos muito honrados em lhe receber novamente! Atenciosamente, Marcella Araújo Coordenadora de Marketing

5
Partner Couples Business Business

Nice hotel with amenities next to the city, nice breakfeast and easy transportation

By on Jul 5, 2019

Review comment responded on Jul 5, 2019

Dear, thank you for devoting your precious time evaluating us. Your evaluation is extremely important for our development. We're happy to know you enjoyed you stay with us and we hope see you again, it will be an honor. One more time we thank you for your evaluation. Regards, Marcella Araújo - Marketing Coordinator

5

nice family hotel

Family

staf and hotel is excellent, good if you want to be isolated, you are in a hill away from ipanema, if you want "action" stay in ipanema area (i have stayed there before) that is why is good for families, if you are single or no kids, i would have picked a different hotel close to shops restaurants, etc

By , from california on Apr 3, 2018

Review comment responded on Apr 5, 2018

Dear Mrs. Fedora, Thank you for your kind words. Your opinion as a crew member is very important to us. It is through it that we can continue to optimize our services. Glad to hear you enjoyed your stay with us. Our main goal is to exceed the expectations of our guests and provide them a great time in our beautiful hotel. Our best reward is to make our best to you, thank you for letting us know. I remain available for any assistance you may need. One more time thank you for your kind words and we can’t wait to have you back at Sheraton Grand Rio. Best regards, Marcella Araújo - Marketing

5

dreamy

Everyone

When we first arrived at the hotel, we were immediately met by very professional, friendly, and attentive, concierge and bell hops. This experience was repeated over and over whenever we interacted with any of the hotel staff. They were all equally warm and professional. The entire hotel was clean and comfortable, and the food was excellent! This is an excellent place to bring your family. The atmosphere is happy and safe. The pool and the beach are clean and private. In fact, we didn’t know what we wanted to do more: stay at the hotel or do the tourist thing. Outstanding.

By , from vermont on Jan 18, 2018

Review comment responded on Jan 18, 2018

Dear Mrs. Jana, Thank you for choosing Sheraton Grand Rio. Receiving reviews from our guest is really important to us. Providing an excellent service is our main goal, and it is very rewarding to know we are on the right way. Thank you for your compliments to leisure area and our facilities. Let us know when you have future plans to come back. It will certainly be a great honor welcoming you back! Cordially yours, Marcella - Marketing Coordinator

3

hotel is good but needs substantial improvement

Everyone

I was able to sleep during the day, and the reception was extremely friendly and helpful

By on Dec 4, 2017

Review comment responded on Dec 6, 2017

Hello, First of all, I would like to apologize because we were not able to fulfill your expectations and needs during your stay. I don’t have words to describe how disappointed we get when a guest leaves the hotel disatisfied. I assure you that the points mentioned in your feedback were seriously considered and we are already implementing actions to improve the service offered to our guests. we understand that we are responsable for the quality of them. I would kindly ask you to give us the opportunity to provide you a stay with the Sheraton excellent service as expected. I am at your disposal for any further information or assistance you may need. Marcella Araújo Coordenadora de Marketing

5

great trip to rio

Couples

Very nice hotel. Situated right on the beach. Great View! Nice large pool, several restaurants on site. Good food. Buffet breakfast convenient and delicious. Visited the Statue of the Reedemer, Sugar Loaf Mountain, and a steakhouse you must experience to believe!I would recommend this hotel.

By on Apr 18, 2015

4

good hotel

Other

Hotel is good, in a quite location with a small private beach. Only issue is the construction going on

By on Nov 21, 2013

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