Sheraton Grand Rio Hotel & Resort5.0 out of 5.0
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Recent guest reviews
Very nice hotel. Situated right on the beach. Great View! Nice large pool, several restaurants on site. Good food. Buffet breakfast convenient and delicious. Visited the Statue of the Reedemer, Sugar Loaf Mountain, and a steakhouse you must experience to believe!I would recommend this hotel.
Hotel is good, in a quite location with a small private beach. Only issue is the construction going on
Very disappointed with staff responsiveness, services, food, etc.
We were so pleased with our stay. The staff in every department was so helpful from the front desk to housekeeping. The Concierge desk was invaluable and we made use of the hotel shuttle and car services on multiple occassions. It's definitely important to have patience when at the resort's non-buffet restaurant but all food and beverages were of good quality, at all resort restaurants. We read the previous reviews that had negative feedback but we experienced no problems with staff, crashing ocean waves, or the prescence of the small favela across the street. The Sheraton Rio made our first visit to Brazil easier to navigate and we always looked forward to returning after a big day of exploring the surrounding city.
The Sheraton was an overall excellent experience for our brief honeymoon in Rio. Staff was great--they all read whatever notes they had in their system to know we were the honeymooners and sent us complimentary wine, cheese and fruits on several nights. They also gave us a room with an excellent view! The hotel has a pictureesque location, but we found the distance from Ipanema and Copacobana to be a con. It was a bit difficult to hail a cab in the evening and traffic made getting around somewhat of a challenge. Getting to and from the airport was the toughest. The hotel isn't in the middle of nowhere, but its certainly not situated centrally. However, if you're interested in a resort style experience in Rio, the Sheraton is the place to be!
awesome place, I loved the view from the room, a bit distant from the hotspots but definitely worth it with private beach and jacuzzi, pools!
My wife and I visited over Carnival time. The hotel was in a a great spot and it was quieter than the Copacaba and Ipenema hotels but only a short and inexpensive cab ride from the sights and sound of those great beaches. The hotel has its own beach as well as several swimming pools. They were great about getting us in to our room early as we arrived around 10:00. The hotel is a bit dated but still clean and adequate. The concierge was very helpful in suggesting dinner reservations and activities. We were impressed that they were environmentally sensitive with motion sensitive corridor lights and escalators that only operated when you approached them. We paid a very high price per night but it was comparable to other hotels as it was Carnival time.
wow- talk about needing a makeover- they charge a high price and act like its a five star hotel, but the place is falling apart. The bathroom is so outdated and the paint is peeling in the room! The thermostat didnt work and the safe fell out of the wall while we were there.
very busy at the time of visit.....good selection in restuarants...very helpful in arranging transportation....only real problem was stained carpet in bedroom.
I stayed at the Sheraton Rio with my wife to celebrate our third anniversary. We booked a "deluxe" room that faces only the sea, avoiding the views to the favelas available at side-facing rooms. The room was as good as expected in a five star hotels. The view was fantastic. The room amenities were poor. The hotel has nice restaurants, good swimming pools and a almost private beach. We enjoyed and relaxed a lot. One bad thing is that the hotel takes advantage of its isolated location to overcharge for any simple consumption. You will pay the price of a expensive sandwich to by a single soft drink. It is really abusive. The service is not bad, but is not good either; you feel they are not even trying. Overall it was good, but you should carefully consider the issues regarding consumption prices and its remote location.
The hotel itself is lovely. The service is the worst I have ever encountered in a major American hotel chain. This is not because it is Rio; we stayed at the InterContinental and Ceasar Park and the service was impeccable. It took an hour and a half to check in: the computers were down and they could not find our [...]booking. My children were three floors away from us, there was a cockroach in my bathroom, we had requested a room with 2 beds and a king and we received 2 rooms with two beds each. Check out took a half an hour and I was double charged because they couldn't tell that we had paid [...]beforehand.
IT WAS GOOD AND PLACE KNOWN. ROOMS ARE CONFORTABLE BUT NEED REFURBISHING.
we had fun here. the pool and direct beach access are very nice. the wait staff, and singers around the pool are very friendly. the service can be slow however. the shallow one foot kid's pool was perfect for my 2yr old son. the location is a plus and minus. it is more in sao coronado than leblon. the access street is one way until 10am during the week, making access in the am a concern (i had to pick up my rental car later, so as to be able to get back directly!) area is very safe, although a cab ride from everything. the seclusion of the beach can be a plus if you want a less hectic experience. the facilities are first rate, and a very nice view from the first floor bar. we ate one meal here which was adequate, though not special. we asked for an iron, and had to sign a contract to return the iron in 40 minutes or pay 50 reals! we could have bought one. we stayed here on the front of our visit, but chose to stay in copa on the tail end. overall excellent facilites, and staff, +/- location.
The hotel is remote from Rio, there are no stores or services nearby therefore you are forced to buy everything in the hotel and fantastic prices. For example, a small pizza costs about 30 US dollars. There is a small beach but the water is rough. If you go to Rio this is not the place to stay!
The Sheraton Rio is probably the best hotel in Leblon, which is likely the best area of Rio to stay in. The rooms were nice, but nothing special. The lobby was very nicely appointed and included workstations with free internet (30 minutes each day) or you could pay $2/hr for internet access. There are 3 restaurants on-site with some variety, but they were all fairly expensive (food in general was expensive in Rio). The pool area was very nice and includes a children's pool next to the adult pool. The pool wait-staff was very attentive and drinks and food readily available. A private beach area was accessible by stairs from the pool area (locked after dark for security) and there were beach chairs and lounge chairs provided. It was a 15 minute walk to Leblon Beach and a bit further to the shops and restaurants of Leblon. There is also a free shopping shuttle to Rio Sul, the largest shopping mall in Rio.
my stay was a pleasure with no complaints to report.
Great but didnt say the parking wasnt included and the breakfast
For the price the Sheraton Rio was wonderful. The view we had was an outstanding ocean front. The room was very clean and thebedswere extremelly comfortable. There was an in-room safe and money exchange was available and the rates were very good. Breakfast was expensive but was a buffet with all you could eat and was very nice. You could get just coffee/tea and bread, butter, cheese, fruit for less by asking. The hotel stored our luggage both when we arrived and the day we left with no problem. Car fare to go into town was expensive and a taxi is much cheaper, but makesure you ask the price before getting in. Some taxis are not metered.
Located in Leblon within a mile (2 km) of Leblon Beach, Sheraton Grand Rio Hotel & Resort is within a few miles (5 km) of other popular sights such as Rio de Janeiro Botanical Garden. This 538-room, 5-star hotel has 2 outdoor pools along with a full-service spa and 5 restaurants. On the beach, it's also near Corcovado and Parque Henrique Lage.
There are multiple options for onsite dining with 5 restaurants, including Bene, which specializes in Italian cuisine and serves breakfast, brunch, and dinner, and L Etoile with its ocean views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.
Sheraton Grand Rio Hotel & Resort's 538 rooms are air-conditioned and provide balconies, minibars, and coffee makers. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, and bidets. Free bottled water, safes, and phones are other standard amenities.
Guests of Sheraton Grand Rio Hotel & Resort have access to a full-service spa, 2 outdoor pools, and a children's pool. Valet parking is available for USD R$ 48.00 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a 24-hour fitness center, a sauna, and outdoor tennis courts.