Royalty Copacabana Hotel3.0 out of 5.0
Recent guest reviews
Despite all the poor ratings, I still went ahead and booked the hotel. I agree the service/reception was not the most friendly however, my requirements were met in that the room was clean, and the location was convenient. Spent three nights here and it is located close to the metro, beach and busses. The hotel was not helpful in providing a map or much information on how to navigate our way, but it didn't take us long to figure it out. I thought for a short stay, it was a good location and comfortable enough.
Unfortunately, the conditions of ROYALTY COPACABANA HOTEL do not match what is stated on the website. This is not a 4 star hotel, as it has no services for this rating. Wrong photos and no structure ... this is a 3 star hotel as it is commonly found on Booking.com. Problems occurred: 1) I requested full bed at the reservation and was not attended to at the hotel. They claimed to be the policy of the hotel not offering full bed for only 1 guest and so I was accommodated WITHOUT POSSIBILITY TO EXCHANGE in a room with two twin beds (even though there was no other guest) 2) Lack of clarity regarding the costs of hosting. There is a 15% charge charged by the hotel (much higher than the bill) and it should be charged at check in and charged to the credit card without prior authorization. Also, during the booking it was not clear that there would be extra charges (I discovered by the card's invoice). 3) The check-in time of the hotel is atypical (3pm). I kindly requested an early check in given the atypical situation and they were also irreducible. 4) Extremely coarse employees and without any willingness to assist the guest. 5) Bathroom very dirty and moldy. Shower dirty and not working properly. 6) Dirty room floor (shoes are required)
This is the noisier hotel I've stayed ever. The Manager targeted me for an old and rusty shower that broken on my hands when I'm trying to adjust the water flux on a stuck valve. There is no adequate replacement of breakfast items and waiters are to busy. There is too much noise during the night. Staff ring phones each per each floor early morning to force people get out the rooms to keep their cleaning and services agenda. I don't recommend the hotel anyway. The elevators have problems. It's inflated stars.
They have 4 star on Booking but don't deserve even 2 stars. They started to stress me with the checkout from 10:00 by phone, then sent the maid and entered my room without permission at 10:10. At 11:00 again stressed 2 times by phone. At 11:45 they entered again my room without permission for 2 times. At 12:00 I said that I need 20 minutes more but the receptionist said "No, you have to leave now!". In very rude way, without sorry or thank you. Continued to stress every 2 minutes until I left this degraded hotel. Also the condition of the hotel are very bad. Charge an 15% "service fee". The parking cost 20 Euro. If you want to relax, stay away from this hotel!
I stayed in the hotel with a big group in August. The hotel is far from 4 star as they say. The mattresses are dirty, the bathrooms are really bad, the ac is noisy and the safety box not always working. The worst is the management who is dishonest and making extra charges where ever they can. Our client had checked out but the front desk did not register it. After 3 days another client checked in and the hotel accused us of over booking. The issue was solved right the next morning. In addition the rooming list with all the check in and check out dates were delivered the hotel in advance. First the management said we have to pay one extra night but at the end they changed it for 2. So the client stayed 8 ours before the thing was solved but we paid for two extra nights, more than 300 euros a night. I have never seen so bad customer service and so lousy management. At last, I want to thank Raphael, who is working as a bell boy. He is super helpful and he speaks really good English!
I was in the Royalty Copacabana Hotel during Rio Olympic Games for 3 weeks. Cost was "Olympic": US$ 300 for a standard double room. They claims to be a 4 star hotels, but it is a maximum 3 star average hotel. Beds are worst than in a hostel. Restaurant service is terrible, although prices are really expensive. Washing a t-shirt cost the same than buying a new one and they give it to you two days later. It was the first time in my life than I didn't receive towels during two days in a hotel (I don't say "change towels", I say "give me towels"). They charged me 15 rials per day for internet, but it never worked. (Compare: with 50 rials I had internet and phone calls in my mobile for 5 weeks with Claro company, and the hotel charged me 15 rials per day for the worst internet in the world). It has been really the worst hotel that I visited in my life with the highest cost ever.
The hotel claims to be of 4-star standard, while I would give it 2,5 max. The interior is long outdated, and AC in my room made such noice that it was impossible to keep on for long. The safety box could be pulled off its wall mounting and there was no iron available even at request. The location is excellent, just a few blocks from seafront, and with many nice down-to-earth restaurants and bars nearby. Ask for a room facing the mountain behind in order to avoid the noize of traffic at night. Staff was very friendly and efficient.
If you can avoid this hotel, do it. Place is full of mold, you can smell it when you step in. There can be rooms which are quite ok, but mostly they are in bad condition and have strong smell of mold. Some of staff are friendly, the others not. Breakfast was ok compared to this hotels standard in common. Location is the only good thing, its very good, near beach. Wifi didn`t work at all.
Hi. I stayed in your hotel from August 1st to 8th of current year. I was highly motivated and happy for being in Rio for first time and in Olympic time! I had to recognized that the staff were nice. Even though I had the worst staying in my life in any hotel that I had being, (in my record I stayed so far in more than 100 hotels in at least 10 different states or countries). The bathroom was DIRTY with black mold all over shower! I had to treat a foot athlete infection because of that. The bed had bugs, the A/C also had mold and the sink was clogged all the time! I don't consider your hotel have a noticed the bad image and experience provoked that can be spread and stayed in a tourist mind. And it was about cleaniless, something that can be fix more easy than any other structural issue! In my case I would not return to your hotel or any Royalty hotel EVER! I wish your agency could improve this since your country and state of Río de Janeiro is beautiful and magic!
What can I say - apart from the location there is not much good to say about this hotel. The breakfast buffet very poor staff not too friendly, apart from 2 of the, the tall waiter & the female reception staff with the curly hair, she always waved hello. My room was the pits, mould everywhere - air conditioner, mirror, hair dryer, the toilet roll cover, the shower cubicle - what else can I say. The room stank of stale cigarette smoke. They want to charge you for the use of the room safe, and if you do not use it, you sign a waiver to cover loss - does this mean their staff are thieves?
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Pool bar
- Outdoor pool
Located in Copacabana, Royalty Copacabana Hotel is within a few miles (5 km) of popular sights such as Sugar Loaf Mountain and Parque Henrique Lage. This 143-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center. Near the airport, it's also near Christ the Redeemer and Rio de Janeiro Botanical Garden.
Free buffet breakfast is served each morning from 6:30 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
All of Royalty Copacabana Hotel's 143 air-conditioned rooms provide minibars, safes, and phones. Guests can expect to find free WiFi and plasma TVs with cable channels. Bathrooms have hair dryers and free toiletries. Rooms also include desks.
At Royalty Copacabana Hotel, guests enjoy features like an outdoor pool, a fitness center, and a sauna. Self parking is available for BRL 65 per day. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Additional amenities include a rooftop terrace, free WiFi in public areas, and 3 meeting rooms.
Reviews from Trip Advisor
22.0% of guests recommend this hotelTotal of 747 reviews