We stayed at this hotel only one month after the hotel was opened in 2013. We were very surprised by simple elegance of the hotel. Everything was very thoughtful, simple, but also intelligent. Staff and hotel management worked very intensively and helpfully. We had a family room with a private pool - it's worth of it. After a vacation at this hotel, we started to compare other hotels only with Mitsis chain hotels, especially with Alila.

We stayed in one of the private pool rooms which was great. The Hotel was clean, the food was great and the sea was amazing. The staff were all very pleasant with Nektarios from the afternoon patisserie outstanding them all with such a warm and caring service. The guests of the hotel were also not that loud and place was not full (beginning of June 2019). The weather was perfect but do note that the water were still a bit too cold both in the pool and sea.

Everything about the hotel is very, very good - the staff, rooms, restaurants/food and premises. However, we can't really forgive them that after reserving a room 8 months ahead of time with a private pool, when we arrived they said this room type was not available and would not be available until the end of the week. Hotel claimed to have informed the travel agent 3 days (yes, 3 days) before we arrived but we got no information and neither did our agent who are very efficient. Even if they did offer one or two free services to soften the blow it's not acceptable to do this to customers at such short notice. So I have knocked off two stars. So if you decide to go, you better email them on a regular basis so that they don't do this to you. Reading these posts it seems to happen a lot.

My friend and I wanted to celebrate our 50th and 60th birthday and choose this hotel. From the moment we walked in I can’t tell you how happy we were. Everyday the hotel just seemed to get better and better. The staff are so happy and can not do enough for you. The a la carte restaurants the food and the selection of wines are amazing. The champagne bar was the icing on the cake and again how wonderful and friendly the staff were there. I can not recommend this hotel enough. Thank you for making our stay amazing and memorable

Rooms - I booked a double room and they gave me a family room side sea view, room is old and noisy from cars from the road, bed was not comfortable, The food - they say the have lots of restaurants, but its impossible to book any, after I raised my voice one of the lovely recession girls managed to book a Greek restaurant, food was average, drinks only one choice of red or white wine , and you have to ask time after time. The main restaurant - you cant enter in shorts, even though I was dressed smart casual, The other bars - very difficult to have a drink, to much waiting time, Just because it is all inclusive concept they look at you like they are giving you to much, The only excellent thing is the reception, the girls are very assisting and smiley faces . Ordered a taxi to airport, the taxi was e very old and dirty car.

We’re here for my fiancé’s 40th birthday and arrived in the ea4ly hours to a glass of champagne and a beautiful lobby . We’ve been here a week so far and the staff at the beach bar and pizza place have been exceptional. Neo has the loveliest service and nature and yannis a big smile making quality drinks . Ivan at the wood fired pizza oven is a gentleman and his pizzas are beautiful ! We’ve still a week to go but very Impressed niovi at brunch and the other staff are also very friendly and lovely ! 5stars

The hotel is beautiful. There are several specialty restaurants including Italian, Mexican and Greek. All needed to be booked beforehand and all were really busy so you couldn’t always get a booking but in every restaurant the food was amazing, freshly cooked and delicious. The staff at the hotel are courteous and nothing is too much trouble. The only negative is the beach. It’s difficult to get in and out of the water due to the pebbles and steepness. The water is clear and blue and would benefit from a jetty which would enable you to get in and out of the water with ease. Would definitely recommend.

Myself, my partner and Son (6 Years old) stayed for 11 days and 10 nights in May. We arrived at the hotel in the middle off the night and had to wait a while to check in, but in the meantime the buffet was open so we had a snack while we waited which they had a nice variety of food to say it was 2am in the morning. The rooms are amazing, we had a Seaview room which was perfect overlooking all the pool areas and beach and the cleanliness is outstanding the cleaners are the best and can’t do enough for you. Our room was cleaned once a day and changed towels sometimes twice a day. Evening meal - There is a Greek, Asian, Italian and Mexican restaurant for evening meals (our favourite was the Mexican food amazing and staff was outstanding) For Lunch - There is so much choice Pitta Corner, Seafood, Burger restaurant (Pitta corner is perfect just the right amount for lunch) Also, there is the stone baked pizza shack on the beach which is very accessible around the pool as well, I wouldn’t class this as a place to go for lunch more for a morning or afternoon snack as you are not able to take a full pizza only slices and if you ask for more than two if it is busy you are advised you can’t take. There is also a help yourself ice-cream station next to the pizza shack which is very handy, but if sat round pool and have small children adults must go with them as the beach bar is very busy and can’t see from the pool. Breakfast - There is brunch which is based on -1 floors in the burger/seafood/Asian place which I never got the pleasure off trying as it is adults only and I have a child but the menu looks amazing. Also crepe place could be nice for breakfast as do sweet and savoury waffles/crepes would be nice for a change but this doesn’t open until 10:30 and a 6-year-old can’t wait for breakfast. There is also the buffet as well, you must go a couple of nights to this and not just to the restaurants as there is so delicious food. There is a sous chef in the top left-hand corner that creates some beautiful meals and new things to try. I had the best steak in the buffet was spot on. While we were there it was my son’s birthday and a I emailed in advance to see if there was anything special they could arrange, which they didn’t disappoint they pre-booked me a restaurant for the night of his birthday and gave him a free cake at tea time and sang happy birthday also while we were out in the day decorated our room with balloons which was an extra charge of €35 which is the minimum spend to have it decorated. My son loved this and gave a special touch and saved me taking stuff with me. Entertainment for adults on the terraced was good you have singers and musicians which was amazing for adults. The entertainment for kids was very disappointing and the only reason why I have given the rating a very good. In the day, the kids club is not what is advertised at all it is simply a little room with opened doors and windows that kids can go in and out as they please to go and do some drawing and painting if they fancy. This is located bang next to the kid’s pool and playground. You must be sat next to the pool and around the area to keep an eye on the kids. There is no security at all and the activates are not communicated at all around the hotel. This was the first holiday I was happy to let my son go in kid’s club maybe for an hour a day as turned six if he asked to, but this wasn’t an option. Kids disco and theatre shows - Kids disco is ok for small children maybe 1-3 year olds but the music is the same every night and rubbish songs and played repeatedly throughout the hour. The shows are poor to say this is a 5-star hotel I have seen better in 3 star hotels. If it wasn’t for us going on holiday with another family our son would have been bored but luckily, he had his 2 friends to keep him entertained. I don’t think I would go back to this hotel as a family hotel because the night entertainment is a big part of the holiday to see your child been blown away with what they are watching and he didn’t have that. I would go back if I was just going with my partner or friends. Amazing hotel but needs improving for children to make it a family hotel, which now it is not. Hopefully this helps a lot of people as this is completely honest.

My family and I have just returned from the most amazing stay at the Mitsis Alila Hotel. From the moment we arrived we were made to feel very welcome indeed. The hotel décor and rooms are of a very high standard and all areas are kept pristinely clean at all times. During the day the children happily made friends around the pool and only stopped for a freshly made pizza on the beach by the very caring Ivan who works incredibly hard in such heat! The Alila enjoys a long stretch of beach so if you are looking for peace and tranquillity you can sit at one end admiring the amazing view or if you prefer to listen to some music, there is a live band twice a week or tunes playing behind the beach bar. Many guests enjoyed making requests and there was a real party atmosphere. I particularly enjoyed being able to hear the music from my sun bed during the day and with Takis and Vassilis providing bar service to the sunbeds meant I didn’t even have to get up to get a drink! I did venture to the bar for a quick cocktail before it closed at 5:45pm and have to say that the atmosphere is both vibrant and infectious. The beach bar staff: Yannis, Jordannis, Theo and Natasha run a very efficient service with a smile as this bar is popular all day! The food at the hotel is spectacular. The main buffet has a vast array of dishes to cater for all. I enjoyed a meal at the Italian restaurant one evening and the new brunch service for adults is a great addition with fabulous sea views! Again, the menu here is delicious and beautifully presented. The champagne bar is a great place to relax with Magda and Cristina. Magda’s service is exceptional and the canapes made by Cristina are truly scrumptious! The evening entertainment at the hotel was very good - particularly the Nima Boys and the Encore Band who had everyone up dancing! All the staff at the hotel are extremely helpful and courteous and go above and beyond to make your stay memorable. I wouldn’t hesitate to recommend this hotel and I look forward to returning very soon!