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Recent guest reviews

Like: awesome ladies at the front desk. Very warm, competent, professional. Clean room though basic. Was upgraded to a room on high floor with view. Don’t like: 1) they called me down to sign my registration. I checked “no” on form asking me if I wanted to get marketing email. Not sure the gentleman behind the counter liked that but it could be just in my head. 2) asked for recommendation on restaurants that do delivery, so I could watch soccer in my room and have pizza. Was told it was against hotel rules?!?!?! Not covid related btw. 3) pool towels are placed in a wing across the street at entrance of spa. You get a spa pitch if you go get towels there. 100 euros for a massage is what I pay at the Ritz close to Malibu. Seems high for a hotel with. 100 euro rooms. 4) ladies pitching spa services at the pool. Might be a better idea to change pricing strategy and do activities like 15 euro yoga to draw people to spa. 5) they need to get a real espresso machine for such a large hotel. It’s Greece after all. Good coffee is basic. I wanted to give the hotel a five for the ladies at the front desk, the upgrade, the room, the facility and the bellhop. But also want to give it a 2 for the hotel rules/business interests first, guests second business strategy. In all fairness I am comparing the hotel to some of the top hotels I’ve stayed at. It was good value for the money though! I think that’s what most guests were looking for.

Markou Portaliou 26 Rethymno Crete Island

Hotel highlights

  • Free WiFi in public areas
  • 2 bars/lounges
  • Indoor pool and 2 outdoor pools
  • Fitness center

Theartemis Palace places you within a 5-minute walk of Blue Beach and Town Beach. This 245-room, 4-star hotel welcomes guests with 2 outdoor pools, 2 bars/lounges, and an indoor pool.


Dining

Satisfy your hunger from the comfort of your room with room service.


Rooms

Guests can expect to find 28-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Phones are also standard.


Property features

At Theartemis Palace, guests enjoy 2 outdoor pools, an indoor pool, and a children's pool. Self parking is available for EUR 8 per day. The front desk is staffed 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a gym, free WiFi in public areas, and a spa tub.

Room options

Superior Room, Pool View

2 Twin Beds and 1 Twin Sofa Bed | 1 Double Bed and 1 Twin Sofa Bed | Sleeps 3

Standard Room

1 Double Bed and 1 Twin Sofa Bed | 2 Twin Beds and 1 Twin Sofa Bed | Sleeps 3

Offer Room

1 Double Bed and 1 Twin Sofa Bed | 2 Twin Beds and 1 Twin Sofa Bed | Sleeps 2

Premium Suite, Jetted Tub (Outdoor-Family)

1 Double Bed and 2 Twin Beds | Sleeps 4

Guest reviews for Theartemis Palace

Everyone (1)
4
Everyone

Like: awesome ladies at the front desk. Very warm, competent, professional. Clean room though basic. Was upgraded to a room on high floor with view. Don’t like: 1) they called me down to sign my registration. I checked “no” on form asking me if I wanted to get marketing email. Not sure the gentleman behind the counter liked that but it could be just in my head. 2) asked for recommendation on restaurants that do delivery, so I could watch soccer in my room and have pizza. Was told it was against hotel rules?!?!?! Not covid related btw. 3) pool towels are placed in a wing across the street at entrance of spa. You get a spa pitch if you go get towels there. 100 euros for a massage is what I pay at the Ritz close to Malibu. Seems high for a hotel with. 100 euro rooms. 4) ladies pitching spa services at the pool. Might be a better idea to change pricing strategy and do activities like 15 euro yoga to draw people to spa. 5) they need to get a real espresso machine for such a large hotel. It’s Greece after all. Good coffee is basic. I wanted to give the hotel a five for the ladies at the front desk, the upgrade, the room, the facility and the bellhop. But also want to give it a 2 for the hotel rules/business interests first, guests second business strategy. In all fairness I am comparing the hotel to some of the top hotels I’ve stayed at. It was good value for the money though! I think that’s what most guests were looking for.

By on Jun 24, 2021

Review comment responded on Jun 25, 2021

Dear Anonymous, Thank you very much for taking the time to provide us with your detailed feedback. We are glad to read that you were satisfied with our reception staff’s friendliness and with your room upgrade. Regarding your valuable and constructive comments, please acknowledge that we took all your suggestions into account and will discuss them with the relevant departments in order to insure the improvement of these matters. We hope to welcome you in the future in our Property again. We wish you all the best. With our warmest Regards, Theartemis Palace

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