What kind of hotel closes the lobby at 11 p.m. and leaves guests outside??
I arrived at 10pm after 18 hours of traveling. Friendly check-in clerk saw I was lugging a lot of luggage and changed me to a ground floor room, and authorized a late checkout until noon. The hotel had everything I needed for my overnight stay - clean bed, comfortable temperature, good shower with ample hot water, and a decent enough breakfast bar with instant oatmeal. The only negative is it’s not particularly close to public transport hub, so I had to use Lyft twice.
Booked a non-smoking room. Confirmed my reservation was for non-smoking and the room was labeled as non-smoking. Previous customer had smoked heavily in the room, I found two empty plastic wraps from cigarette packs. Asked for a new room and was told they were fully booked, but they would see what options they could offer. No call back. Asked again the next evening and again no return call. Follow-up calls went unanswered.
Im not usually too picky but I did not have a good experience. 1st I was given a room that was already occupied. I seriously asked if they were looking to get me shot! 2nd, the room felt old and dirty to me. Just a little beyond my taste and I wasn't expecting much to begin with.
When I arrived, I was told the my Orbitz reservation was NOT paid, and required to pay prior to check-in. At this point, I have been charged TWICE for the room, and am working with Orbitz to correct the error. Aside from that, the hotel was less than impressive. The AC unit was slightly broken, and had to be turned to Low Heat to have the AC actually work, and it was extremely sticky to the touch, which is not at all comforting. The carpet had a mystery stain, which I could have done without. When I arrived in the room there was no remote, and I had to be given 2 remotes before one would work, and was told that was my last option. If they didn't work, I would be without a remote until the next day. Also, there were cobwebs in the shower that were only noticeable when the steam collected while I took a shower. Ultimately, I ended up leaving after one night of my stay due to the condition of the room. I would strongly advise staying at the Extended Stay in Reston, VA
Loud construction equipment outside of our room and they WOULD NOT MOVE US!! NEVER CLEANED OUR ROOM FOR THE 3 nights we stayed....no clean towels...no made bed...horrible customer service.
There was a kitchenette but no dishes or even silverware
Great for the price. I would stay here again and I believe they where in the process of updating beds and linnens as I left
Reserved a double bed room and paid extra $15 for it, received a king room with no refund? Reserved a non-smoking room and verbally confirmed that it's non-smoking, but it still smelt like a lot of smoke? Blood on the bathroom floor!? No trash bag/bin in the room?
Easy check in and a very good location. Restaurants within easy walking distance.
After staying in a different Extended Stay, my expectations were extremely low. Upon walking in the front door though, I was greeted with a smile and with great service. The attitude of all three employees rivaled those of a Chick-fil-a employee. I would definitely come back. (It's definitely a budget hotel but I got more value than what I paid.)
Extended Stay America - Washington DC - Reston places you within a short walk of Industrial Strength Theatre and within a mile (2 km) of Reston Town Center. This 149-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.
The 149 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Extended Stay America - Washington DC - Reston features free WiFi in public areas, coffee in a common area, and laundry facilities. You can put free parking to good use if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include barbecue grills and a picnic area.
What kind of hotel closes the lobby at 11 p.m. and leaves guests outside??
We appreciate you selecting us and taking the time to leave your feedback. We hope the positive aspects of your stay more than made up for any concerns you may have had. Once more, we appreciate your business and wish to have another opportunity to welcome you for the five-star stay we strive to provide every guest. Sincerely, Hotel Management
I arrived at 10pm after 18 hours of traveling. Friendly check-in clerk saw I was lugging a lot of luggage and changed me to a ground floor room, and authorized a late checkout until noon. The hotel had everything I needed for my overnight stay - clean bed, comfortable temperature, good shower with ample hot water, and a decent enough breakfast bar with instant oatmeal. The only negative is it’s not particularly close to public transport hub, so I had to use Lyft twice.
Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our courteous service, comfortable suites, and our amenities. We look forward to welcoming you back soon! Sincerely, Hotel Management
Booked a non-smoking room. Confirmed my reservation was for non-smoking and the room was labeled as non-smoking. Previous customer had smoked heavily in the room, I found two empty plastic wraps from cigarette packs. Asked for a new room and was told they were fully booked, but they would see what options they could offer. No call back. Asked again the next evening and again no return call. Follow-up calls went unanswered.
Thank you for being our guest. We are sorry for the smoke odor you had in your room and that our staff was unable to resolve it to your satisfaction. Even though we are a non-smoking hotel, on a rare occasion, some guests do not comply, and we truly apologize for this. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smell. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Im not usually too picky but I did not have a good experience. 1st I was given a room that was already occupied. I seriously asked if they were looking to get me shot! 2nd, the room felt old and dirty to me. Just a little beyond my taste and I wasn't expecting much to begin with.
Thank you for the feedback. We are sorry for the unpleasant situation you experienced at the check-in. We regret the inconvenience it caused. We will share your remarks with our team so we can ensure these types of mistakes are not repeated. We apologize our housekeeping services were disappointing. We have procedures in place to inspect every suite, we regret that steps were missed. Our team has been informed and will take whatever action is needed to prevent a future occurrence. We appreciate your valuable feedback and hope you will give us a chance to make a better impression. Sincerely, Hotel Management
When I arrived, I was told the my Orbitz reservation was NOT paid, and required to pay prior to check-in. At this point, I have been charged TWICE for the room, and am working with Orbitz to correct the error. Aside from that, the hotel was less than impressive. The AC unit was slightly broken, and had to be turned to Low Heat to have the AC actually work, and it was extremely sticky to the touch, which is not at all comforting. The carpet had a mystery stain, which I could have done without. When I arrived in the room there was no remote, and I had to be given 2 remotes before one would work, and was told that was my last option. If they didn't work, I would be without a remote until the next day. Also, there were cobwebs in the shower that were only noticeable when the steam collected while I took a shower. Ultimately, I ended up leaving after one night of my stay due to the condition of the room. I would strongly advise staying at the Extended Stay in Reston, VA
Thank you for your review. We cannot speak on behalf of the booking website that assisted with your reservation, but we regret the inconvenience caused. We are also sorry for the difficulties you faced in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Miroslav, thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We are reviewing your situation with our team to see what went wrong to take appropriate actions. We regret the inconvenience caused, and we will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management