The room smelt so bad of cigarette smoke all my items now smell. Definitely not a non-smoking hotel as advertised, there were people smoking everywhere. Could use a serious clean and update. Sheets were threadbare and heater only ran on high speed. Staff were friendly but very hard to locate. Was waken up every night by loud yelling and frighting. Recommend paying extra to stay elsewhere.
very dirty room, dirty carpet, dark, hidden back from nothing else. appeared unsafe once leaving the room
Front staff very friendly and dressed professional. No meat, which might due to their religion, but the breakfast is great. Highly recommended!
A good value for a low price within walking distance to metrorail and the town center.
What kind of hotel closes the lobby at 11 p.m. and leaves guests outside??
I arrived at 10pm after 18 hours of traveling. Friendly check-in clerk saw I was lugging a lot of luggage and changed me to a ground floor room, and authorized a late checkout until noon. The hotel had everything I needed for my overnight stay - clean bed, comfortable temperature, good shower with ample hot water, and a decent enough breakfast bar with instant oatmeal. The only negative is it’s not particularly close to public transport hub, so I had to use Lyft twice.
Booked a non-smoking room. Confirmed my reservation was for non-smoking and the room was labeled as non-smoking. Previous customer had smoked heavily in the room, I found two empty plastic wraps from cigarette packs. Asked for a new room and was told they were fully booked, but they would see what options they could offer. No call back. Asked again the next evening and again no return call. Follow-up calls went unanswered.
Im not usually too picky but I did not have a good experience. 1st I was given a room that was already occupied. I seriously asked if they were looking to get me shot! 2nd, the room felt old and dirty to me. Just a little beyond my taste and I wasn't expecting much to begin with.
When I arrived, I was told the my Orbitz reservation was NOT paid, and required to pay prior to check-in. At this point, I have been charged TWICE for the room, and am working with Orbitz to correct the error. Aside from that, the hotel was less than impressive. The AC unit was slightly broken, and had to be turned to Low Heat to have the AC actually work, and it was extremely sticky to the touch, which is not at all comforting. The carpet had a mystery stain, which I could have done without. When I arrived in the room there was no remote, and I had to be given 2 remotes before one would work, and was told that was my last option. If they didn't work, I would be without a remote until the next day. Also, there were cobwebs in the shower that were only noticeable when the steam collected while I took a shower. Ultimately, I ended up leaving after one night of my stay due to the condition of the room. I would strongly advise staying at the Extended Stay in Reston, VA
Loud construction equipment outside of our room and they WOULD NOT MOVE US!! NEVER CLEANED OUR ROOM FOR THE 3 nights we stayed....no clean towels...no made bed...horrible customer service.
There was a kitchenette but no dishes or even silverware
Extended Stay America Suites Washington DC Reston places you within a leisurely stroll of Elden Street Players Industrial Strength Theater and Reston Hospital Center. This 149-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
Renovated in 2019, Extended Stay America Suites Washington DC Reston offers free WiFi in public areas, coffee in a common area, and laundry facilities. You can put free parking to good use if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a picnic area, a vending machine, and barbecue grills.
The room smelt so bad of cigarette smoke all my items now smell. Definitely not a non-smoking hotel as advertised, there were people smoking everywhere. Could use a serious clean and update. Sheets were threadbare and heater only ran on high speed. Staff were friendly but very hard to locate. Was waken up every night by loud yelling and frighting. Recommend paying extra to stay elsewhere.
very dirty room, dirty carpet, dark, hidden back from nothing else. appeared unsafe once leaving the room
Dear Charles, Thank you for being our guest and sharing your feedback. Clean and well-lit accommodations are important for our guests' comfort and safety. While we apologize for any inconvenience, please know your input is valuable and helps us strive for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience that meets your expectations. Thank you for sharing your thoughts.Sincerely,Hotel Management
Front staff very friendly and dressed professional. No meat, which might due to their religion, but the breakfast is great. Highly recommended!
A good value for a low price within walking distance to metrorail and the town center.
Dear Alexander, Thanks for reviewing your time at Extended Stay America. It means a lot to know you enjoyed your stay at a great value and our location improved your experience. We appreciate your business and hope you will visit again soon! Sincerely,Hotel Management
What kind of hotel closes the lobby at 11 p.m. and leaves guests outside??
Miroslav, thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We are reviewing your situation with our team to see what went wrong to take appropriate actions. We regret the inconvenience caused, and we will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
We appreciate you selecting us and taking the time to leave your feedback. We hope the positive aspects of your stay more than made up for any concerns you may have had. Once more, we appreciate your business and wish to have another opportunity to welcome you for the five-star stay we strive to provide every guest. Sincerely, Hotel Management
I arrived at 10pm after 18 hours of traveling. Friendly check-in clerk saw I was lugging a lot of luggage and changed me to a ground floor room, and authorized a late checkout until noon. The hotel had everything I needed for my overnight stay - clean bed, comfortable temperature, good shower with ample hot water, and a decent enough breakfast bar with instant oatmeal. The only negative is it’s not particularly close to public transport hub, so I had to use Lyft twice.
Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our courteous service, comfortable suites, and our amenities. We look forward to welcoming you back soon! Sincerely, Hotel Management
Dear Melynda, We sincerely apologize for the disappointing experience you had during your stay. It's truly disheartening to read about the cigarette smoke odor and cleanliness issues you faced. Please know that we take your feedback seriously and will work diligently to address these concerns, including reinforcing our non-smoking policy and upholding our cleanliness standards. We understand the importance of providing a comfortable and pleasant environment for our guests and regret that we fell short of meeting your expectations. Your comments will help us identify areas where we need to focus, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management