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Omni Rancho Las Palmas Resort & Spa

Property class: 4

Choose dates to view prices

Photo gallery for Omni Rancho Las Palmas Resort & Spa

4 outdoor pools, cabanas (surcharge), pool umbrellas
Golf
Exterior
Exterior
Courtyard

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
41-000 Bob Hope Dr., Rancho Mirage, CA, 92270
  • Place, The River at Rancho Mirage
    ‪3 min walk‬
  • Place, Rancho Las Palmas Shopping Center
    ‪8 min walk‬
  • Place, Rancho Las Palmas Country Club
    ‪19 min walk‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed, Lake View

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Lake View

7.6 out of 10
Good
(4 reviews)
  • Lake view
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Vista View)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed (Vista View)

8.6 out of 10
Excellent
(8 reviews)
  • Golf view
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Traditional)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed (Traditional)

8.8 out of 10
Excellent
(181 reviews)
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Plaza)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed (Plaza)

9.0 out of 10
Wonderful
(11 reviews)
  • Resort view
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Lake View

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Accessible, Lake View

  • Lake view
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Poolside

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Poolside

8.6 out of 10
Excellent
(8 reviews)
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Hypo-allergenic bedding, down comforters, in-room safe, desk

Executive Suite, 1 King Bed

  • Resort view
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | View from room

Suite, 1 King Bed

8.0 out of 10
Very good
(6 reviews)
  • Golf view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lake View

View from room

Room, 2 Queen Beds, Lake View

9.4 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Plaza Room)

View from room

Room, 2 Queen Beds (Plaza Room)

8.0 out of 10
Very good
(7 reviews)
  • Resort view
  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Poolside

View from room

Room, 2 Queen Beds, Poolside

9.2 out of 10
Wonderful
(7 reviews)
  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Vista View)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds (Vista View)

8.0 out of 10
Very good
(6 reviews)
  • Golf view
  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Traditional)

View from room

Room, 2 Queen Beds (Traditional)

9.0 out of 10
Wonderful
(116 reviews)
  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Accessible, Vista View)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed (Accessible, Vista View)

  • Resort view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite | Hypo-allergenic bedding, down comforters, in-room safe, desk

Luxury Suite

  • Golf view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Hypo-allergenic bedding, down comforters, in-room safe, desk

Presidential Suite, 1 King Bed

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Rancho Mirage

Omni Rancho Las Palmas Resort & Spa places you 2 mi (3.3 km) from McCallum Theatre. This 444-room, 4-star resort welcomes business and leisure travelers with 4 outdoor pools, a golf course, and a full-service spa.
View more Resorts in Rancho MirageOpens in a new window

What's nearby

  • The River at Rancho Mirage - 3 min walk - 0.2 miles
  • Cinemark Century at the River - 7 min walk - 0.4 miles
  • Rancho Las Palmas Shopping Center - 8 min walk - 0.5 miles
  • Rancho Las Palmas Country Club - 19 min walk - 1.0 mile
  • Thunderbird Country Club - 3 min drive - 1.2 miles

Getting around

  • Palm Springs Station - 21 min drive
  • Palm Springs Intl. Airport (PSP) - 25 min drive

Restaurants

  • ‪In-N-Out Burger - ‬10 min walk
  • ‪Olive Garden - ‬2 min drive
  • ‪The Cheesecake Factory - ‬10 min walk
  • ‪Yard House - ‬8 min walk
  • ‪Starbucks - ‬9 min walk

About this property

Omni Rancho Las Palmas Resort & Spa

Omni Rancho Las Palmas Resort & Spa features a golf course, a full-service spa, and 4 outdoor pools. Valet parking is offered for USD 44.00 per night. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa resort include a lazy river, a children's pool, and a 24-hour gym.
42-inch LED TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Coffee makers, ceiling fans, and laptop-compatible safes are other standard amenities.
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 15 outdoor tennis courts. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Las Palmas has 26 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

3 outdoor pools, open 8:00 AM to 10:00 PM, cabanas (surcharge)
The Westin Rancho Mirage Golf Resort & Spa
Rancho Mirage
  • Pool
  • Hot tub
  • Spa
  • Pet friendly
8.6 out of 10, Excellent, 1,140 reviews
$203 nightly
The price is $230
Apr 27 - Apr 28
Total with taxes and fees
The Westin Rancho Mirage Golf Resort & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 33 per night; includes in/out privileges)
  • Valet parking on site (USD 44 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 16 to 40 per person
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Conchilla Valley Pool Bar
  • Desert Pearl
  • Double Date
  • Palms Cafe
  • Splash Grill

Things to do

  • 15 outdoor tennis courts
  • 24-hour gym
  • 27-hole golf course
  • 4 outdoor pools
  • 8 outdoor pickleball courts
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Hot tub
  • Lazy river
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room crib
  • Lazy river
  • Microwave on request
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Splash pad

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 41,000 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 26 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 1979
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per pet, per stay
  • Dogs and cats only
  • 2 total (50 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 100 per day
  • Resort fee: USD 50.94 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 16 to 40 per person
  • Self parking fee: USD 33.00 per night (in/out privileges)
  • Valet parking fee: USD 44.00 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Las Palmas Rancho
Omni Resort Las Palmas
Omni Resort Rancho Las Palmas
Rancho Las
Rancho Las Palmas
Rancho Las Palmas Omni
Rancho Las Palmas Resort
Rancho Palmas
Rancho Palmas Resort
Resort Las Palmas
Omni Rancho Las Palmas Resort & Spa Rancho Mirage, CA
Rancho Las Palmas Hotel Rancho Mirage
Rancho Las Palmas Resort And Spa
Rancho Las Palmas Resort Spa
Omni Rancho Las Palmas Resort Rancho Mirage
Omni Rancho Las Palmas Resort
Omni Rancho Las Palmas Rancho Mirage
Omni Rancho Las Palmas
Omni Rancho Las Palmas Resort Spa
Omni Rancho Las Palmas & Spa
Omni Rancho Las Palmas Resort & Spa Resort
Omni Rancho Las Palmas Resort & Spa Rancho Mirage
Omni Rancho Las Palmas Resort & Spa Resort Rancho Mirage

Frequently asked questions

Are free cancellation options available at Omni Rancho Las Palmas Resort & Spa?

Omni Rancho Las Palmas Resort & Spa provides free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Omni Rancho Las Palmas Resort & Spa?

As of Apr 23, 2026, prices found for a 1-night stay for 2 adults at Omni Rancho Las Palmas Resort & Spa on May 3, 2026 start from $384, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Omni Rancho Las Palmas Resort & Spa?

This resort in Rancho Mirage is within a 10-minute walk of San Jacinto Mountains, The River at Rancho Mirage, and Rancho Las Palmas Shopping Center. You'll also find Living Desert Zoo and Gardens and El Paseo Shopping District within a short drive.

Will I be able to park at Omni Rancho Las Palmas Resort & Spa?

Yes, valet parking is offered for USD 44 per night with in/out privileges and self parking is available for USD 33 per night with in/out privileges. An electric car charging station is also available for guests.

Is there a spa at Omni Rancho Las Palmas Resort & Spa?

Spa Las Palmas is the resort's spa and services include sports massages, hot stone massages, couples treatments, and body wraps.

Does Omni Rancho Las Palmas Resort & Spa feature a casino at the property?

No, Omni Rancho Las Palmas Resort & Spa doesn't have a casino.

Is there an indoor pool at Omni Rancho Las Palmas Resort & Spa?

No, this resort doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub.

Is Omni Rancho Las Palmas Resort & Spa a good place to stay for couples?

There are plenty of amenities for couples at this resort, including 4 restaurants, 4 outdoor pools, and 2 poolside bars.

Are there hot tubs at Omni Rancho Las Palmas Resort & Spa?

No, but guests can enjoy a steam room at this resort.

Does Omni Rancho Las Palmas Resort & Spa have a restaurant with a breakfast menu?

Yes, Omni Rancho Las Palmas Resort & Spa has 4 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Omni Rancho Las Palmas Resort & Spa allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Omni Rancho Las Palmas Resort & Spa for a fee of USD 150 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Omni Rancho Las Palmas Resort & Spa?

No, there aren't connecting guestrooms at this resort.

What is the closest airport to Omni Rancho Las Palmas Resort & Spa?

The closest major airport to Omni Rancho Las Palmas Resort & Spa is Bermuda Dunes, CA (UDD), which is 10.1 mi away (23 minutes by car). Another top airport is Palm Springs Intl. Airport (PSP), which is located 9.7 mi away (25-minute drive).

Can I book a room with a balcony at Omni Rancho Las Palmas Resort & Spa?

No, you won't find guestrooms with balconies at Omni Rancho Las Palmas Resort & Spa.

Does Omni Rancho Las Palmas Resort & Spa have a wedding venue on site?

Take advantage of the wedding venue at Omni Rancho Las Palmas Resort & Spa if you plan to say "I do" during your trip.

Omni Rancho Las Palmas Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1211 out of 1851 reviews
Rating 8 - Good. 295 out of 1851 reviews
Rating 6 - Okay. 192 out of 1851 reviews
Rating 4 - Poor. 76 out of 1851 reviews
Rating 2 - Terrible. 77 out of 1851 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Nariman

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Husband is still raving about the pool, and the restaurants were great! Pet-friendly—we’ll be back!
Stayed 3 nights in Mar 2026

8/10 Good

Jamnis

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and a pleasant experience. We came for a weekend getaway to relax by the pool with our 6-year-old. She loved all the special activities the hotel offered, which made the trip even more fun for her.
Stayed 1 night in Feb 2026

10/10 Excellent

Randall

Stayed 1 night in Feb 2026

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026

10/10 Excellent

Caroline

Stayed 3 nights in Jan 2026

8/10 Good

Trisha

Stayed 1 night in Jan 2026

10/10 Excellent

Sue Ann, Harpursville

Liked: Cleanliness, staff & service, property conditions & facilities
A little dated, but an excellent stay.
Stayed 1 night in Jan 2026

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Luxury place, clean to the max, all the staff are amazing you don’t even have to walk instead they drive you anywhere within the resort,
Stayed 7 nights in Jan 2026

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the staff was extremely friendly and the overall layout of the resort was fantastic. We had a great time just floating around on the lazy river.
Stayed 3 nights in Jan 2026

10/10 Excellent

NUOBEI

Stayed 2 nights in Dec 2025

6/10 Okay

Hanni

Stayed 4 nights in Dec 2025

10/10 Excellent

Anshuman, Monroe

Liked: Cleanliness, staff & service, property conditions & facilities
Kid friendly Enjoyed our stay
Stayed 4 nights in Dec 2025

10/10 Excellent

Kaiyu

Stayed 1 night in Dec 2025

6/10 Okay

Zishan

We’ve got a free upgrade to poolside room. Kid loves the pool area. All bellmen are very nice and helpful. The front desk girls are quite cold-faced though. We messaged ahead of time saying estimated arrival time around 11am. They just replied they will try to accommodate our requests. However, when we got there 11am, the front desk girl was about to charge us 50 usd early check-in fee as it was before 12pm?! I know such fees exist by book but I travel all the time and I’ve actually never been asked to pay early check-in. They could have told me ahead of time so I could have planned ahead.
Stayed 3 nights in Dec 2025

8/10 Good

Colby and Rachele Stewart

Liked: Staff & service, amenities
The room was not as clean as we had hoped but the meals were nice.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ting

Stayed 5 nights in Dec 2025

10/10 Excellent

Avetis

Liked: Cleanliness, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Dec 2025

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Dec 2025

8/10 Good

Kirk

Stayed 2 nights in Dec 2025

10/10 Excellent

Smita

Stayed 3 nights in Dec 2025

10/10 Excellent

Robert, Seattle

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Room was great, staff all around were helpful and amenities were perfect for our family.
Stayed 4 nights in Dec 2025

6/10 Okay

Jamie

Traveled with family
Liked: Cleanliness, staff & service
Suite 2115 is outdated with old furniture - scratch marks visible on the coffee table and night stands. Sofa bed was not sleepable - mattress was thin and worn, metal crossbars were felt easily through it. Room amenities did not match the number of guests - 5 guests, 2 water bottles, 4 towel sets, 2 robes. Two of the robes were clearly stained. Patio was facing a dirt lawn, not a spot we wanted to sit and relax. Shower door was maligned to the tile and would get stuck. It wasn’t worth the dollars we were charged for it. Service recovery by Maria (manager on duty) and Ashlee (front desk) were excellent. Paltry baby beet salad (double date) served, Jorge fixed it but it should not have left the kitchen. This was not resort level quality.
Stayed 2 nights in Dec 2025

10/10 Excellent

Krista

Traveled with family
Liked: Cleanliness, staff & service
We had an issue with neighbors smoking and being extremely loud keeping us up at night and waking us in the am. When I called th front desk the sent someone extremely fast to fix the smoking issue since its a non smoking hotel. They were very friendly on the phone and concerned about making our stay great. After I voiced my concerns at check out they took off the cost of my room charges which I was very shocked and thankful for. A manager even followed up after. We’ve stayed here 6+ times and this was the first issue we had and they handled it amazing. Well most likely go back
Stayed 1 night in Nov 2025

10/10 Excellent

bobae

Stayed 2 nights in Dec 2025

6/10 Okay

Miracle, Winchester

Traveled with family and small children, Traveled with family
Breakfast wasn’t included, the grounds are beautiful, nice pool area for the children, but the rooms are old, exposed nails, bugs in the room, and some areas like the restaurant had great customer service but the front desk did not.
Stayed 2 nights in Dec 2025

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