Hotel Le Diwan Mgallery by Sofitel4.0 out of 5.0
Recent guest reviews
We booked a nice 12 days tour in Morocco that was supposed to start with 2 nights at hotel Le Diwan. Because of a very early flight in, we separately booked an extra night. Due to death in the family we had to cancel the whole trip and while we were able to recover most of the money for the trip, the extra first night that we booked directly was not refunded. I understand business is business but it is a bad experience related to this hotel. Customer service seemed blunt and uncaring, not even trying to listen or offer any help.
Ill make this quick and easy - I cancelled my entire stay for the family after 6 hours in the hotel. The only reason they had 6 hours of my time was to allow my children to sleep after traveling 24 hours non-stop. I have never experienced or seen worse customer service any where in the world. I have only read comments and said that cant be true - it is. The night shift manager and staff categorized my younger wife as my personal escort, who travelled with my 1 year old and 3 year old sons. Because she is a proud Morocco citizen, who decided to show her moroccan passport versus her US credentials, she was immediately categorized and treated wrong before I knew what was happening. After questioning my marriage, and showing passports, visas, green cards, documents with her name from usa etc. I had to sit in the lobby and have my USA marriage certificate sent to allow her into my room. When other couples entered this hotel, from Europe, USA, and local, no questions were asked about their passports or marriage certificate - when confronted - my wife was told that its because they are from Europe and rules dont apply, only to moroccans. Staff members who spoke in private with my wife apologized and just stated that the night manager was stuck in his ways, could not think outside that box, and stated he was hard headed.. Upon my hasty cancellation, the hotel manager tried to apologize to my wife and attempted to keep the reservation with a free massage in the hotel - are you kidding me???? but defended his employees actions I will never stay at this hotel or like branded hotel in Morocco ever, nor allow my extended family to stay i have always used this hotel to stay when visiting with my family and never had this experience or be asked about certificates or passports. I ventured out and low and behold - there are much better hotels, in better shape, better rooms, impeccable customer service and half the costs.. Ask me and I will recommend better places. I could write a book - but again - don't waste your money here!
Spent only one night at this hotel. Room was okay - if I had needed it, there was a lot of storage and generous sized bathroom. As with all the hotels I stayed at in Morocco the room is a bit worn but was clean and quiet despite the fact my fourth floor room faced the street. The a/c filter needs to be cleaned or replaced as the scent of mold filled the room which, for me, was the only real issue. Enjoyed lunch at the restaurant and drinks at the very dark bar. While taking the stairs down to the lobby, I discovered there are rooms that have a terrace with garden which is lovely. Great location, some sights and restaurants are easily reached on foot. I would stay here again.
A high rise hotel in agood location within walking distance to many sites. Clean, well-appointed room with nice toiletries. Breakfast was very good, with many choices. Although in the midst of the city, it was very quiet at night.
The hotel is slightly old and the lobby a bit dark but it is clean with comfortable big sofas which we spread out in as a big group after our drive from Casablanca. Between our tour operators and the hotel reception personnel, the Check In went smooth. We got to our rooms and porters followed with our luggage. The rooms were on the smaller side. Beds very comfortable, no easy chair to sit on so we sat on the edges of our beds. Bathroom good with bidet, which was welcome after the Casablanca hotel. The hotel staff spoke basic English which was good enough. They were able to guide us to Currency Exchange, restaurants, etc. I wanted to book a massage at the spa on the premises but unfortunately they only had one masseuse and with a group as large as ours there was no way everyone got a turn. A bit disappointed. Kettle, teabags, sugar, coffee etc is always a welcome sight for tired guests. Overall, a very comfortable place to stay in.
The hotel is clean, well appointed, and in a central location. Our room was on an upper floor and faced away from the street, so it was very quiet. The breakfast buffet was good. As seems typical for some Morocco hotels, we received a nice gift of cookies. The only downside on our experience was that smoking is allowed in the downstairs public areas, which you must walk through to get anywhere.
The team is very helpful and the hotel is well located . Breakfast was very good Wifi was very fast .Easy to park the car . The room was large and very clean . I recommend this hotel for business trip . Thank you for your help . I will come back again
This is supposedly a 5-star Sofitel, but rooms are small and lacking in some essential amenities. There are not outlets by the bed and the hotel is in need of a renovation, as it is of "aged luxury". Service only fair, as they got our drink orders wrong and forgot to bring bread several times in bar. The free breakfast was served in a room way too small for the breakfast room with no seats available and the staff was totally overwhelmed. Great beds and very clean. Excellent wifi. Amazingly good Cuban jazz in the lounge and great location.
We stayed here as part of a tour group in December 2016. It was a great selection though because of the location. It was near many banks, restaurants, and the medina wasn't too far of a walk. We were able to walk everywhere. The hotel was nice, standard sized room. Our room felt clean enough for such a hotel. Their breakfast selection was alright. They had plenty of breads and croissants and traditional Moroccan foods. We felt very safe in the neighborhood even walking around after dark. They had all the amenities I was looking for, shampoo, hairdryer, wifi.
The Diwan is a well decorated hotel with several strong points, and a little room for improvement too. First the strong points: The hotel staff is friendly and helpful. They pre-ordered my taxi to the airport, and arranged for pressing my clothes the same night I arrived (I had a morning business meeting and my suit and shirts were terribly wrinkled during the long flight). Of course, if they had an iron in the room I would have done it myself, but they asked their own staff to do it because the pressing service across the street was already closed, and the hotel did not even charge me for this. The restaurant is a beautiful mix of classical French and art-nouveau decoration; the ceiling boasts a stunning stained glass oval section in the main dining hall. The menu is very diverse, and the wine we ordered was a high quality Blanc-Fumé de Pouilly for a lower price than one would pay in Paris. Absolutely delicious with the St. Pierre fish (John Dory fish), that is a commonly served white fish in Morocco. Finally, the spa services are excellent. Room for improvement is worth mentioning, because this is a hotel staff that strives to get things right. I asked for a wake-up call, and the first morning it came 90 minutes late, and the second morning it came 30 minutes late. If you cannot get up on your own, set an alarm, because this is one service that many hotels in Morocco are not efficient in. Second, there was no body gel, shampoo or conditioner in my room on the first day. Some hotels don't provide this anyway, but this time it was their mistake, because they did stock the bathroom with these toiletries on the second day when they picked-up the room. Third, there were some very noisy and boisterous guests on the first night who carried on throughout the night making a racket in the hallways and stairs, and no effort was made to put a stop to it. A hotel staff has to take the initiative on this point, and realize that it is in their interest to stop a nuisance before a guest tries, which can lead to a conflict between guests.
Located in Quartier Hassan within a short walk of Hassan Tower, Hotel Le Diwan Mgallery by Sofitel is within 2 miles (3 km) of other popular sights such as Royal Palace. This 4-star hotel has 94 guestrooms and offers a full-service spa, free in-room WiFi, and free self parking. Mosque and Mausoleum of Mohammed V and Rabat Archaeological Museum are a short walk away.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.
Hotel Le Diwan Mgallery by Sofitel's 94 soundproofed rooms provide minibars, coffee makers, and free newspapers. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free bottled water, safes, and phones are also standard.
A full-service spa, a steam room, and free WiFi in public areas are featured at Hotel Le Diwan Mgallery by Sofitel. A stay here includes free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include 2 meeting rooms, conference space, and a business center.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 734 reviews