Hotel Le Diwan Mgallery by Sofitel4.0 out of 5.0
Recent guest reviews
I booked a 3 nights stay during the holy month with couple friends. Such a lovely place located in the center of rabat . The staff are surprisingly kind and helpful and will guide you throughout your stay and will cater all your needs . The rooms are quite very tidy and clean ,the bed is easy to fall asleep in ( must be the sheets ) What i liked the most was the ramadan iftar , at noon each day, I filled my plate with delicious nourishing and filling moroccan traditional foods. I would recommend the hotel as the best in Rabat. The only problem was with the small parking, had to park my car outside the hotel.
I stayed in Le Diwan hotel in central Rabat on a business trip last week. It is well placed both for business and tourism, being near Parliament, Government ministries and within walking distance of the King Mohammed VI modern art gallery, the archaeological museum, and not too far from the medina. My room was a reasonable size, with a balcony which caught the morning sun, and was quiet and comfortable - even if the decor was a little sombre. At beakfast, the variety of fruit, cheese, meat, pastries and bread was lovely; but the cooked breakfast was not the best, and not very warm. On two mornings, there was competition at breakfast with dozens of military men in a wide variety of colourful uniforms. Great to watch, but they descended on the food like gannets and most of it was rapidly put on their plates leaving little for the other guests! The staff were a bit non-plussed, and it took them about 20 minutes to replenish the food. On a positive note, I'd forgotten to take a UK adapter plug with me, but the staff were diligent in hunting one out, which they lent me for the duration of my stay.
first, when overseas, never try to compare the attention to details from American hotels to overseas hotels, they have different standards of their own. I was part of a large tour group, a lot of this hotels they cater to this company so they handle big groups, therefore, quality and service suffers, because you only there for one to two nights max. the breakfast was simply, it was o.k, make sure you take your voltage adapter/converter with you, they use 220v as an standard out of the outlet. found out the wrong way, burned my hair blower in tow seconds. the Air conditioners barely put any cold air, 75-76F the better, just enough to keep you cool to fall asleep, all the rooms are like that, I asked my fellow travelers.
Stayed here while on Gate 1 tour - overall I thought this was the nicest hotel we stayed in - room was comfortable as was bed. Breakfast was good. It is within walking distance of the Mosque and Mausoleum and close to several good restaurants.
Lobby is pretty small. Room not big either. However, the hotel is nicely located, close to tourist attractions. Lots of ATMs around the hotel. Walking towards museum, after passing museum, you will find many small restaurants. Very good, not expensive.
I strongly recommend this convenient hotel, is nice, affordable, is very close to Rabat highlights, and has an amazing staff very oriented customers The neighborhood is quiet and safe. You can go walking to see places like the museum of art or Hassan Tower. However if you don't want to walk, the tram rail pass just acros the street from the hotel
After passing the lobby, you will get the dreaded feel of this old hotel. If you can catch one of the two very small and slow elevators, you will be hit with a foul smell of the hallway floor to your room, and unfortunately into your room. This disgusting smell like a dirty sock is probably due to the disgusting carpet of the hallway and room. The carpet was matted with stains. I would think that a good steam-clean of the carpet would improve the cleanliness of this hotel tremendously. Or replace the old carpet with easy to clean tiles, as they have already done in the bathroom area. So in the mean time, bring your sandals as you will not want to walk around barefoot. This hotel caters to large tour groups. And when these groups hit the morning breakfast at the same time, it will be hard to find a clean table or table at all because service was very slow to clean up, only one or two workers in the dinning area. They do have good coffee though, if you can get pass the grumpy staff. Wifi available but slow. There is a Carefour market a couple of blocks behind the hotel for your water and other needs. Don't use the faucet water to brush your teeth as you will probably get sick.
We booked a nice 12 days tour in Morocco that was supposed to start with 2 nights at hotel Le Diwan. Because of a very early flight in, we separately booked an extra night. Due to death in the family we had to cancel the whole trip and while we were able to recover most of the money for the trip, the extra first night that we booked directly was not refunded. I understand business is business but it is a bad experience related to this hotel. Customer service seemed blunt and uncaring, not even trying to listen or offer any help.
Ill make this quick and easy - I cancelled my entire stay for the family after 6 hours in the hotel. The only reason they had 6 hours of my time was to allow my children to sleep after traveling 24 hours non-stop. I have never experienced or seen worse customer service any where in the world. I have only read comments and said that cant be true - it is. The night shift manager and staff categorized my younger wife as my personal escort, who travelled with my 1 year old and 3 year old sons. Because she is a proud Morocco citizen, who decided to show her moroccan passport versus her US credentials, she was immediately categorized and treated wrong before I knew what was happening. After questioning my marriage, and showing passports, visas, green cards, documents with her name from usa etc. I had to sit in the lobby and have my USA marriage certificate sent to allow her into my room. When other couples entered this hotel, from Europe, USA, and local, no questions were asked about their passports or marriage certificate - when confronted - my wife was told that its because they are from Europe and rules dont apply, only to moroccans. Staff members who spoke in private with my wife apologized and just stated that the night manager was stuck in his ways, could not think outside that box, and stated he was hard headed.. Upon my hasty cancellation, the hotel manager tried to apologize to my wife and attempted to keep the reservation with a free massage in the hotel - are you kidding me???? but defended his employees actions I will never stay at this hotel or like branded hotel in Morocco ever, nor allow my extended family to stay i have always used this hotel to stay when visiting with my family and never had this experience or be asked about certificates or passports. I ventured out and low and behold - there are much better hotels, in better shape, better rooms, impeccable customer service and half the costs.. Ask me and I will recommend better places. I could write a book - but again - don't waste your money here!
Spent only one night at this hotel. Room was okay - if I had needed it, there was a lot of storage and generous sized bathroom. As with all the hotels I stayed at in Morocco the room is a bit worn but was clean and quiet despite the fact my fourth floor room faced the street. The a/c filter needs to be cleaned or replaced as the scent of mold filled the room which, for me, was the only real issue. Enjoyed lunch at the restaurant and drinks at the very dark bar. While taking the stairs down to the lobby, I discovered there are rooms that have a terrace with garden which is lovely. Great location, some sights and restaurants are easily reached on foot. I would stay here again.
- Walking distance to Hassan Tower
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Quartier Hassan within a short walk of Hassan Tower, Hotel Le Diwan Mgallery by Sofitel is within 2 miles (3 km) of other popular sights such as Royal Palace. This 4-star hotel has 94 guestrooms and offers a full-service spa, free in-room WiFi, and free self parking. Mosque and Mausoleum of Mohammed V and Rabat Archaeological Museum are a short walk away.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.
Hotel Le Diwan Mgallery by Sofitel's 94 soundproofed rooms provide minibars, coffee makers, and free newspapers. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free bottled water, safes, and phones are also standard.
A full-service spa, a steam room, and free WiFi in public areas are featured at Hotel Le Diwan Mgallery by Sofitel. A stay here includes free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include 2 meeting rooms, conference space, and a business center.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 751 reviews