Skip to main content
Beginning of main content

Recent guest reviews

Was easy to get in and out of the property, clean and friendly great service

Nice property in dire need of upkeep. Why, why why is what you feel like asking. This was my third stay there, and most likely last. Frayed towels, bed sheets with stains, carpets in common areas with really a lot of not so good looking stains, etc.. It is a shame as the employees are really nice and helpful, but they obviously can't order the basic maintenance a property aiming to be upscale should have.

Récent hotel showing surprising precocious signs of wear and tear (shower head crazy, plugged toilets, chipping paint). It is a shame as obvious design efforts were done. Access at night is a bit disconcerting when arriving from airport (u turn in bus terminal). Overall ok, nothing special.

hotel habitaciones modernas con agradable vista , busca otra opcion de restaurante .

In the middle of the night a water pipe burst in my room (4:00am). I was moved to another room that smelled like smoke and finally got another room an hour later. I received no apology or discount. The morning breakfast has little to no service, if you want a cup of coffee you wait 20 minutes or have to get it yourself.

Stayed there 6 days. Very comfortable bed, clean and great staff.

The staff didnt fix the hot water ub the room. The manager the same way i am really angry.

Not too fancy, but comfortable and clean, very good price.

I think is one of the newest luxury business class hotels at Queretaro with great rates

This hotel is terrific. 0 complaints. The indoor pool with sauna jacussi and very convenient in this cold season.

Exelent location perfect for a quick going in and out of town

New, clean and modern. A-C would not regulate. Staff ok. another guest was complaining their room had not been made.

Overall is ok, you get what you pay for, but is important to know that the pillows are terrible, they are so hard they won't let you rest.

The bones of this hotel hold great promise and it could be an excellent place to stay. We rented a suite for 3 nights which had lots of space, a great layout but it was finished like a 2 start hotel might be. There was no hair dryer in the room, only two towels, one wash cloth, a Mickey Mouse ironing board and very little else. The wait for taxi's is a minimum of 30 minutes and the door attendants were not very helpful in arranging taxis or providing directions. The rest of the staff was helpful, the food was what you would expect from a 3 start hotel and the bar drinks were good. The place feels as though they started out with a great plan for a nice hotel but ran out of money when it was time to set up operations. I think its a good place for a one night layover on a business trip but I would not recommend it for couples or tourists.

I had a very pleasant experience in the Casa Inn. Staff was friendly and professional. I would recommend this Hotel to anybody.

We were pleased with the Hotel. We knew that it was located a long way from Historic centre of the City but a free shuttle service was provided and utilized by us twice. The staff was excellent and did everything possible to make our stay enjoyable. It was terrific value for the money. The only complaint we had was that the air conditioning wasn't on when we were away. They came and turned it on when we requested.

Nice place, near to Queretaro Convention Center, clean, quiet, free wireless, great place to do business!!

Travel arrangements mandated a very late-arrival. However, the staff was most attentive and I received a very warm welcome. The Hotel itself and the room equaled or exceeded any travel experience I have ever encountered. The food was excellent as was 'house-keeping'. I will certainly make this my first choice in future visits. I do, however, believe that the charges for airport transportation are excessive.....$35....?

Paseo de Miranda Ote. No. 2 Queretaro QRO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Casa Inn Premium Hotel Queretaro places you within 3 miles (5 km) of popular attractions like Aqueduct of Santiago de Queretaro and Corregidora Stadium. This 3.5-star hotel has 195 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi. Located centrally in Queretaro, it's connected to the convention center and also close to Queretaro Convention Center and Josefa Ortiz de Domínguez Auditorium.


Dining

Sit down for a leisurely bite to eat at the onsite family restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


Rooms

Guests can expect to find free WiFi and 32-inch a plasma TV with cable channels. Select Comfort beds sport premium bedding and pillow menus, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an iPod dock, a sitting area, and a coffee maker.


Property features

Casa Inn Premium Hotel Queretaro features an indoor pool, a children's pool, and a fitness center. You can take advantage of free parking, along with a shuttle from the airport to the hotel during limited hours for MXN 400.00 per vehicle. The front desk is staffed 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a spa tub, a sauna, and free WiFi in public areas.

Room options

Superior Room, 1 King Bed

King 1 | Sleeps 2

Junior Suite, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Casa Inn Premium Hotel Queretaro

Everyone (3) Couples (3) Business (5) Family (5)
5
Families

Was easy to get in and out of the property, clean and friendly great service

By on Jul 30, 2019

Review comment responded on Jul 30, 2019

Dear guest. We appreciate your feedback. We remain at your service. Kind regards.

3
Business Business Travelers

Nice property in dire need of upkeep. Why, why why is what you feel like asking. This was my third stay there, and most likely last. Frayed towels, bed sheets with stains, carpets in common areas with really a lot of not so good looking stains, etc.. It is a shame as the employees are really nice and helpful, but they obviously can't order the basic maintenance a property aiming to be upscale should have.

By on Jun 9, 2019

Review comment responded on Jun 10, 2019

Dear guest. First of all we appreciate your preference and your feedback. We'll be thrilled to have you once again in future visits. We are aware of this situation and we are already taking care of this issues in order to offer the best experience to our guests. This renovation process its taking some time but we are working on it. We apologize for the inconveniences. We still remain at your service. Regards.

4
Business Business Travelers

Récent hotel showing surprising precocious signs of wear and tear (shower head crazy, plugged toilets, chipping paint). It is a shame as obvious design efforts were done. Access at night is a bit disconcerting when arriving from airport (u turn in bus terminal). Overall ok, nothing special.

By on Apr 18, 2019

Review comment responded on Apr 19, 2019

Dear guest. We appreciate your feedback. We will address this matter directly with the corresponding departments in order to improve our services so we can offer to our guests the best experience. We hope to see once again. Kind regards.

5
Everyone

By on Apr 6, 2019

Review comment responded on Apr 30, 2019

Apreciable huésped, gracias por su preferencia. Reiteramos nuestras atenciones. Saludos cordiales.

4

hotel moderno practico

Business Travelers

hotel habitaciones modernas con agradable vista , busca otra opcion de restaurante .

By on Nov 20, 2017

Review comment responded on Nov 24, 2017

Estimado huésped, sus comentarios son muy valiosos para poder trabajar en nuestras áreas de oportunidad y que se reconozca la calidad en el servicio que se ofrece en todas las áreas del hotel, así que agradecemos nos haya compartido su experiencia. Reiteramos las atenciones en esta su casa. Saludos cordiales.

1

unattentive staff, major maintenance issues

Everyone

In the middle of the night a water pipe burst in my room (4:00am). I was moved to another room that smelled like smoke and finally got another room an hour later. I received no apology or discount. The morning breakfast has little to no service, if you want a cup of coffee you wait 20 minutes or have to get it yourself.

By , from San Fransisco on Apr 13, 2017

5

overall a nice place to stay. it's modern.

Everyone

Stayed there 6 days. Very comfortable bed, clean and great staff.

By on Aug 20, 2016

1

my grandmother is sick.... no hot water in the room!!!!

Families

The staff didnt fix the hot water ub the room. The manager the same way i am really angry.

By on Sep 20, 2015

4

good

Couples

Not too fancy, but comfortable and clean, very good price.

By on Jul 7, 2015

5

great location

BusinessTravelers

I think is one of the newest luxury business class hotels at Queretaro with great rates

By on Jun 12, 2015

url importing https://www.orbitz.com/Queretaro-Hotels-Casa-Inn-Premium-Hotel-Queretaro.h581096-p2.Hotel-Reviews