Casa Inn Premium Hotel Queretaro
3.5 out of 5.0
3.7
out of 5
Average Guest Review
See all 14 reviews
This hotel is most popular for:
Recent guest reviews
In the middle of the night a water pipe burst in my room (4:00am). I was moved to another room that smelled like smoke and finally got another room an hour later. I received no apology or discount. The morning breakfast has little to no service, if you want a cup of coffee you wait 20 minutes or have to get it yourself.
Stayed there 6 days. Very comfortable bed, clean and great staff.
The staff didnt fix the hot water ub the room. The manager the same way i am really angry.
Not too fancy, but comfortable and clean, very good price.
I think is one of the newest luxury business class hotels at Queretaro with great rates
This hotel is terrific. 0 complaints. The indoor pool with sauna jacussi and very convenient in this cold season.
Exelent location perfect for a quick going in and out of town
New, clean and modern. A-C would not regulate. Staff ok. another guest was complaining their room had not been made.
Overall is ok, you get what you pay for, but is important to know that the pillows are terrible, they are so hard they won't let you rest.
The bones of this hotel hold great promise and it could be an excellent place to stay. We rented a suite for 3 nights which had lots of space, a great layout but it was finished like a 2 start hotel might be. There was no hair dryer in the room, only two towels, one wash cloth, a Mickey Mouse ironing board and very little else. The wait for taxi's is a minimum of 30 minutes and the door attendants were not very helpful in arranging taxis or providing directions. The rest of the staff was helpful, the food was what you would expect from a 3 start hotel and the bar drinks were good. The place feels as though they started out with a great plan for a nice hotel but ran out of money when it was time to set up operations. I think its a good place for a one night layover on a business trip but I would not recommend it for couples or tourists.
I had a very pleasant experience in the Casa Inn. Staff was friendly and professional. I would recommend this Hotel to anybody.
We were pleased with the Hotel. We knew that it was located a long way from Historic centre of the City but a free shuttle service was provided and utilized by us twice. The staff was excellent and did everything possible to make our stay enjoyable. It was terrific value for the money. The only complaint we had was that the air conditioning wasn't on when we were away. They came and turned it on when we requested.
Nice place, near to Queretaro Convention Center, clean, quiet, free wireless, great place to do business!!
Travel arrangements mandated a very late-arrival. However, the staff was most attentive and I received a very warm welcome. The Hotel itself and the room equaled or exceeded any travel experience I have ever encountered. The food was excellent as was 'house-keeping'. I will certainly make this my first choice in future visits. I do, however, believe that the charges for airport transportation are excessive.....$35....?
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Casa Inn Premium Hotel Queretaro places you within a 5-minute drive of Bernardo Quintana Industrial Park and within a 10-minute drive of El Marques Industrial Park. This 3.5-star hotel has 195 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi. Near the airport, the hotel is also close to Queretaro Convention Center and Corregidora Stadium.
Dining
Sit down for a leisurely bite to eat at the onsite family restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.
Rooms
All 195 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and 32-inch plasma TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and Select Comfort beds with premium bedding and pillow menus ensure a restful night. IPod docks, minibars, and coffee makers are also standard.
Property features
Casa Inn Premium Hotel Queretaro features an indoor pool, a children's pool, and a fitness center. You can take advantage of free parking, along with a shuttle from the airport to the hotel during limited hours for MXN 400.00 per vehicle. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, a sauna, and free WiFi in public areas.
Guest reviews for Casa Inn Premium Hotel Queretaro
unattentive staff, major maintenance issues
Everyone
In the middle of the night a water pipe burst in my room (4:00am). I was moved to another room that smelled like smoke and finally got another room an hour later. I received no apology or discount. The morning breakfast has little to no service, if you want a cup of coffee you wait 20 minutes or have to get it yourself.
overall a nice place to stay. it's modern.
Everyone
Stayed there 6 days. Very comfortable bed, clean and great staff.
my grandmother is sick.... no hot water in the room!!!!
Families
The staff didnt fix the hot water ub the room. The manager the same way i am really angry.
good
Couples
Not too fancy, but comfortable and clean, very good price.
great location
BusinessTravelers
I think is one of the newest luxury business class hotels at Queretaro with great rates
awesome family trip
Families
This hotel is terrific. 0 complaints. The indoor pool with sauna jacussi and very convenient in this cold season.
califronia visit
Families
Exelent location perfect for a quick going in and out of town
new!
BusinessTravelers
New, clean and modern. A-C would not regulate. Staff ok. another guest was complaining their room had not been made.
good value but the pillows are terrible
Families
Overall is ok, you get what you pay for, but is important to know that the pillows are terrible, they are so hard they won't let you rest.
c&g weekend away
Couples
The bones of this hotel hold great promise and it could be an excellent place to stay. We rented a suite for 3 nights which had lots of space, a great layout but it was finished like a 2 start hotel might be. There was no hair dryer in the room, only two towels, one wash cloth, a Mickey Mouse ironing board and very little else. The wait for taxi's is a minimum of 30 minutes and the door attendants were not very helpful in arranging taxis or providing directions. The rest of the staff was helpful, the food was what you would expect from a 3 start hotel and the bar drinks were good. The place feels as though they started out with a great plan for a nice hotel but ran out of money when it was time to set up operations. I think its a good place for a one night layover on a business trip but I would not recommend it for couples or tourists.
