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The Arrow Hotel

4.0 star property

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Photo gallery for The Arrow Hotel

Reception
Premium bedding, down comforters, in-room safe, individually decorated
Terrace/patio
Dining
Property grounds

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Laundry

Explore the area

View in a map
63 Manse Road, Arrowtown, Otago, 9302
  • Place, Arrowtown Chinese Settlement
    ‪8 min walk‬
  • Place, Lakes District Museum
    ‪13 min walk‬
  • Place, Millbrook Resort Golf Course
    ‪18 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪19 min drive‬

Room options

View all photos for Cherry Suite

Cherry Suite | Exterior

Cherry Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 592 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Birch Suite

Birch Suite | Premium bedding, down comforters, in-room safe, individually decorated

Birch Suite

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 592 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Poplar Suite

Poplar Suite | Premium bedding, down comforters, in-room safe, individually decorated

Poplar Suite

  • Mountain view
  • 592 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Hebe Suite

Hebe Suite | Premium bedding, down comforters, in-room safe, individually decorated

Hebe Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for ToiToi Suite

ToiToi Suite | Premium bedding, down comforters, in-room safe, individually decorated

ToiToi Suite

  • Mountain view
  • 592 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

About the neighborhood

Arrowtown

Crown Range is a short stroll from The Arrow Hotel, and other popular attractions like Millbrook Resort Golf Course are within a mile (2 km). This 5-room, 4-star hotel has in-room conveniences like refrigerators, microwaves, and espresso makers.

What's nearby

  • Arrowtown Chinese Settlement - 8 min walk - 0.5 miles
  • Lakes District Museum - 13 min walk - 0.7 miles
  • St Patrick's Catholic Church & Mary MacKillop's Cottage - 15 min walk - 0.8 miles
  • Millbrook Resort Golf Course - 18 min walk - 1.0 mile
  • Tobins Track - 2 min drive - 0.7 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 18 min drive

Restaurants

  • ‪Wolf Coffee Roasters - ‬10 min walk
  • ‪Ayrburn - ‬4 min drive
  • ‪11th Avenue by Frank’s - ‬10 min drive
  • ‪Arrowtown Bakery - ‬8 min walk
  • ‪Fergbutcher - ‬3 min walk

About this property

The Arrow Hotel

Guests of The Arrow Hotel enjoy free WiFi in public areas, meeting rooms, and free use of bicycles. You can take advantage of free parking, along with an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and luggage storage. Other amenities at this hot springs hotel include a terrace, laundry facilities, and a fireplace in the lobby.
Guests can expect to find free WiFi and 50-inch Smart TVs with digital channels and Netflix. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and espresso makers are also standard.
Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Exterior
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: NZD 16 per person

Things to do

  • 18-hole adjacent golf course
  • Free bicycle rentals
  • Mountain biking
  • Ski storage
  • Wine tours

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On the riverwalk
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix

Food and drink

  • Cookware, dishware, and utensils
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Limited room service
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from October 15 2024 to October 14 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately NZD 16 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 2 PM
  • Check-out: 10 AM
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Arrow Private Hotel
The Arrow Private Hotel
The Arrow Hotel Hotel
The Arrow Hotel Arrowtown
The Arrow Hotel Hotel Arrowtown

Frequently asked questions

Is free cancellation available at The Arrow Hotel?

The Arrow Hotel offers free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

What is there to do around The Arrow Hotel?

This hotel in Arrowtown is within a 10-minute walk of Arrowtown Chinese Settlement, Off The Wall Gallery, and Arrow River. You'll also find Lakes District Museum and Crown Range less than a mile away.

Will I be able to park at The Arrow Hotel?

Yes, self parking is offered for free at the hotel.

Does The Arrow Hotel feature a casino on the premises?

No, The Arrow Hotel doesn't have a casino.

Will I find an indoor pool at The Arrow Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Arrow Hotel?

Couples will appreciate amenities at this hotel, including a down comforter and Netflix in each guestroom, and some feature river views.

Does The Arrow Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Arrow Hotel feature a restaurant that includes a breakfast menu?

The Arrow Hotel offers continental breakfast each morning for a surcharge though there is no restaurant.

Will The Arrow Hotel allow pets to stay free of charge?

No, pets aren't allowed at The Arrow Hotel.

Does The Arrow Hotel have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from The Arrow Hotel?

The closest major airport to The Arrow Hotel is Queenstown Intl. Airport (ZQN), which is 9.4 mi away (18 minutes by car). Another top airport is Wānaka Airport (WKA), which is around 25.4 mi away.

Can I book a room with a balcony at The Arrow Hotel?

Yes, some guestrooms at this hotel offer either a balcony and a patio where guests can enjoy river and mountain views.

The Arrow Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 107 out of 127 reviews
Rating 8 - Good. 15 out of 127 reviews
Rating 6 - Okay. 2 out of 127 reviews
Rating 4 - Poor. 0 out of 127 reviews
Rating 2 - Terrible. 3 out of 127 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and perfect stay! Staff was wonderful, location excellent and room clean and modern. Would definitely stay here again.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay away from the hustle & bustle of Queenstown.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, very well presented and great location for us
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Steve

Liked: Staff & service, property conditions & facilities
A quiet, restful place to stay. Good covered parking and an easy 5min walk to the Arrowtown Main Street. Really enjoyed our stay.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Estelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and views!
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful apartment within a short walk to the quant little town. Loved our stay here.
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Arrowtown gem

Great location and property was amazing. Would definitely stay here again, we absolutely loved it.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
The view was fantastic, the space was great. Perfect location with a short scenic walk to town.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic room. Everything about our stay was perfect.
Stayed 1 night in Feb 2023
Verified

8/10 Good

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and private accommodation, had everything we needed. Is situated on a quiet back road in Arrowtown, and an easy walk into main street via the riverside walk.
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Sascha

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with easy walk into Arrowtown. Really big room with lovely outlook towards river.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved The Arrow! Great facilities and location, will definitely be back!
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazingly comfortable stay!!

Amazingly comfortable and well designed units with nice views and a stroll grom Arrow Town. Arrow Town has several great eating optiins. Handy location not too far by car from skiing resorts. Highly recommended!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Ayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay in the Cherry Suite. The bath and shower were incredible and the little touches like under floor heating and hot water bottles really made it feel like a lovely place for a winter getaway
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Arrow is a charming hotel in beautiful and quiet surroundings within walking distance to Arrowtown. The staff are exceptionally polite and helpful and the suites are light and airy with beautiful views of the tree-covered hills.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Arrowtown in winter

Excellent hotel, verycomfortable, warm and cozy in winter temperatures Excellent service Highly recommended
Stayed 8 nights in Aug 2023
Verified

10/10 Excellent

Dixon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most comfortable stay at The Arrow Hotel. The service was welcoming, facilities were excellent and location was a walking distance to the Main street. Would highly recommend!
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views, comfortable and warm rooms and was able to check in early, which was super convenient. Would definitely return, but for longer next time!
Stayed 1 night in May 2023
Verified

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
great time
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from window, clean and quite roomy. Free car parking and close to river and trails
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quality Hotel. The best ever.!

This privately owned hotel was excellent. Clean, modern and excellent in everyway. Continental breakfast delivered to your door was the best we have ever had and extremely reasonably priced.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architecturally designed, meticulously thought-out and maintained, close enough to the historic charms of Arrowtown, and far enough away to enjoy the almost exclusive privacy, and tranquil environs. We will return to this special accommodation and location.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Jiaqi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view and convenience. Walk distance to town center.
Stayed 1 night in Sep 2024

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