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Aparthotel

Oaks Queenstown Shores Resort

4.5 star property

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Photo gallery for Oaks Queenstown Shores Resort

Balcony
Premium bedding, desk, iron/ironing board, cribs/infant beds
View from room
Exterior
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Reviews

8.2 out of 10
Very good

Popular amenities

  • Restaurant
  • Breakfast available
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
327-343 Frankton Road, Queenstown, 9197
  • Place, Queenstown Gardens
    ‪2 min drive‬
  • Place, Queenstown Beach
    ‪2 min drive‬
  • Place, Queenstown Mall
    ‪3 min drive‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪5 min drive‬

Room options

View all photos for Room (Hotel)

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Room (Hotel)

8.0 out of 10
Very good
(1 review)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Room (Hotel (No Housekeeping)

  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom, Lake View

View from room

Apartment, 1 Bedroom, Lake View

  • Lake view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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View from room

Apartment, 1 Bedroom, Lake View (No Housekeeping Service)

  • Lake view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Lake View

Premium bedding, desk, iron/ironing board, cribs/infant beds

Room, 2 Bedrooms, Lake View

  • Lake view
  • 1012 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 2 Twin Beds and 1 King Bed

View all photos for Room, 2 Bedrooms, Lake View (No Housekeeping Service)

Premium bedding, desk, iron/ironing board, cribs/infant beds

Room, 2 Bedrooms, Lake View (No Housekeeping Service)

  • Lake view
  • 1012 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Apartment, 3 Bedrooms, Lake View

Premium bedding, desk, iron/ironing board, cribs/infant beds

Apartment, 3 Bedrooms, Lake View

  • Lake view
  • 1259 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds OR 2 King Beds and 2 Twin Beds

View all photos for Apartment, 3 Bedrooms, Lake View (No Housekeeping)

Premium bedding, desk, iron/ironing board, cribs/infant beds

Apartment, 3 Bedrooms, Lake View (No Housekeeping)

  • Lake view
  • 1259 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds OR 2 King Beds and 2 Twin Beds

View all photos for Penthouse, 4 Bedrooms

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Penthouse, 4 Bedrooms

  • Lake view
  • 1776 sq ft
  • 4 bedrooms
  • Sleeps 8
  • 4 King Beds OR 2 King Beds and 4 Twin Beds

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Premium bedding, desk, iron/ironing board, cribs/infant beds

Penthouse, 4 Bedrooms (No Housekeeping)

  • Lake view
  • 1776 sq ft
  • 4 bedrooms
  • Sleeps 8
  • 4 King Beds OR 2 King Beds and 4 Twin Beds

View all photos for Apartment, 2 Bedrooms (Lake Side)

Premium bedding, desk, iron/ironing board, cribs/infant beds

Apartment, 2 Bedrooms (Lake Side)

  • Mountain view
  • 1012 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Apartment, 2 Bedrooms (Lake Side, No Housekeeping)

Premium bedding, desk, iron/ironing board, cribs/infant beds

Apartment, 2 Bedrooms (Lake Side, No Housekeeping)

  • Mountain view
  • 1012 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Penthouse, 2 Bedrooms

View from room

Penthouse, 2 Bedrooms

  • Lake view
  • 807 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Penthouse, 2 Bedrooms (No Housekeeping)

View from room

Penthouse, 2 Bedrooms (No Housekeeping)

  • Lake view
  • 807 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Apartment, 3 Bedrooms (Lake Side)

50-inch LCD TV with digital channels

Apartment, 3 Bedrooms (Lake Side)

  • Mountain view
  • 1259 sq ft
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Apartment, 3 Bedrooms (Lake Side, No Housekeeping)

50-inch LCD TV with digital channels

Apartment, 3 Bedrooms (Lake Side, No Housekeeping)

  • Lake view
  • 1259 sq ft
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Penthouse, 3 Bedrooms

Premium bedding, desk, iron/ironing board, cribs/infant beds

Penthouse, 3 Bedrooms

  • Partial lake view
  • 1399 sq ft
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Penthouse, 3 Bedrooms (No Housekeeping)

Premium bedding, desk, iron/ironing board, cribs/infant beds

Penthouse, 3 Bedrooms (No Housekeeping)

  • Lake view
  • 1399 sq ft
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for 1 Bedroom Lake View Apartment

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1 Bedroom Lake View Apartment

  • Sleeps 2

View all photos for 2 Bedroom Lake View Apartment

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2 Bedroom Lake View Apartment

  • Sleeps 4

View all photos for 4 Bedroom Penthouse

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4 Bedroom Penthouse

  • Sleeps 8

View all photos for Hotel Room

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Hotel Room

  • Sleeps 2

View all photos for 2 Bedroom Penthouse Spa

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2 Bedroom Penthouse Spa

  • Lake view
  • 1012 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for 2 Bedroom Penthouse Spa (No Housekeeping)

Premium bedding, desk, iron/ironing board, cribs/infant beds

2 Bedroom Penthouse Spa (No Housekeeping)

  • Lake view
  • 1012 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Penthouse, 4 Bedrooms (Spa)

View from room

Penthouse, 4 Bedrooms (Spa)

  • Sleeps 8
  • 4 King Beds OR 3 King Beds and 2 Twin Beds

View all photos for Penthouse, 4 Bedrooms (Spa, No Housekeeping)

View from room

Penthouse, 4 Bedrooms (Spa, No Housekeeping)

  • Sleeps 8
  • 4 King Beds OR 3 King Beds and 2 Twin Beds

Apartment, 2 Bedrooms, Courtyard Area

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Apartment, 2 Bedrooms, Courtyard Area (No Housekeeping)

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for 2 Bedroom Lake Side

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2 Bedroom Lake Side

  • Sleeps 4

View all photos for 2 Bedroom Penthouse

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2 Bedroom Penthouse

  • Sleeps 4

View all photos for 3 Bedroom Penthouse

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3 Bedroom Penthouse

  • Sleeps 6

View all photos for 3 Bedroom Lake Side

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3 Bedroom Lake Side

  • Sleeps 6

View all photos for 2 Bedroom Penthouse Spa

Living area | 50-inch LCD TV with digital channels

2 Bedroom Penthouse Spa

  • Sleeps 5

View all photos for 4 Bedroom Penthouse Spa

Premium bedding, desk, iron/ironing board, cribs/infant beds

4 Bedroom Penthouse Spa

  • Sleeps 8

2 Bedroom Courtyard Apartment

  • Sleeps 4

Apartment, 1 Bedroom, Lake View (No Housekeeping Service)

  • Sleeps 2

Room, 2 Bedrooms, Lake View (No Housekeeping Service)

  • Sleeps 4

Room (Hotel (No Housekeeping)

  • Sleeps 2

About the neighborhood

Queenstown

Within a short walk of Lake Wakatipu, Oaks Queenstown Shores Resort is within 2 miles (3 km) of St Josephs Parish. The 82 rooms at this 4.5-star aparthotel include dining areas, refrigerators, and electric kettles.
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What's nearby

  • Queenstown Gardens - 2 min drive - 1.4 miles
  • Queenstown Beach - 2 min drive - 1.4 miles
  • Queenstown Mall - 3 min drive - 1.6 miles
  • TSS Earnslaw Steamship - 3 min drive - 1.6 miles
  • Kiwi Park - 3 min drive - 1.8 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 6 min drive

Restaurants

  • ‪Novotel Queenstown Lakeside - ‬4 min drive
  • ‪“Life’s a Grind” Coffee - ‬3 min drive
  • ‪Cookie Time - ‬3 min drive
  • ‪Pedro's House of Lamb - ‬4 min drive
  • ‪McDonald's - ‬3 min drive

About this property

Oaks Queenstown Shores Resort

Oaks Queenstown Shores Resort features WiFi in public areas and express check-out. If you drive, self parking is NZD 15 per day, and there's also a free area shuttle. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets.
Each apartment is heated and features a dining area. Guests can expect to find WiFi and a 50-inch LCD TV with digital channels. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, an electric kettle, and a phone. Change of towels is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Exterior
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Property amenities

Beach

  • Beach nearby

Ski

  • Cross-country skiing nearby
  • Ski storage
  • Snowboarding nearby

Internet

  • Available in the apartment: WiFi (NZD 5 per 24-hour period)
  • Available in some public areas: WiFi (NZD 5 per 24-hour period)

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free area shuttle up to 2 km
  • Car recommended
  • Covered self parking on site (NZD 15 per day; includes in/out privileges)
  • Limited onsite self parking (max 1 space per unit)

Family friendly

  • Crib: NZD 20 per night

Food and drink

  • Electric kettle
  • Refrigerator

Dining

  • Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: NZD 27 for adults and NZD 27 for children
  • A restaurant

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area

Entertainment

  • 50-inch LCD TV with digital channels
  • Stereo

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the mountains
  • In the suburbs
  • Near the boardwalk/promenade
  • On a lake
  • On the waterfront

Things to do

  • Ski storage
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Ice skating nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Skydiving nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Surfing/bodyboarding nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting
  • Fire extinguisher

General

  • 82 units
  • Towels (changed on request)
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from March 3 2026 to June 30 2026 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for NZD 20 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 1 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately NZD 27 for adults and NZD 27 for children
  • Fee for in-room wireless internet: NZD 5 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: NZD 5 per 24-hour period (rates may vary)
  • Covered self parking fee: NZD 15 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 20 per night
  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-anytime
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Oaks Shores

Oaks Shores Apartments Queenstown

Oaks Shores Queenstown

Oaks Shores Hotel Queenstown

Oaks Shores Apartments Apartment Queenstown

Oaks Shores Apartments Apartment

Oaks Shores Apartment Queenstown

Oaks Shores Apartment

Oaks Shores Apartments

Oaks Shores Hotel Queenstown

Oaks Shores

Oaks Queenstown Shores

Oaks Queenstown Shores Resort Aparthotel

Oaks Queenstown Shores Resort Queenstown

Oaks Queenstown Shores Resort Aparthotel Queenstown

Frequently asked questions

Is free cancellation available at Oaks Queenstown Shores Resort?

Oaks Queenstown Shores Resort provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Oaks Queenstown Shores Resort?

As of May 14, 2026, prices found for a 1-night stay for 2 adults at Oaks Queenstown Shores Resort on May 15, 2026 start from $148, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Oaks Queenstown Shores Resort?

This aparthotel is located in Queenstown within a short 11-minute walk of Lake Wakatipu. You'll also find Queenstown Gardens and Queenstown Beach within a short drive.

Is there parking available at Oaks Queenstown Shores Resort?

Yes, covered parking is offered for NZD 15 per day with in/out privileges. You'll find a max of 1 space per unit.

Does Oaks Queenstown Shores Resort have luxury amenities?

Yes, some apartments of this luxury aparthotel feature a private hot tub, and guests can also enjoy a restaurant.

Does Oaks Queenstown Shores Resort include a casino?

No, Oaks Queenstown Shores Resort doesn't have a casino.

Is there an indoor pool at Oaks Queenstown Shores Resort?

No, there is no indoor pool at this aparthotel.

Is Oaks Queenstown Shores Resort good for couples?

This lakeside aparthotel offers many amenities for couples such as a restaurant and some apartments include a private hot tub and a fireplace.

Are there hot tubs at Oaks Queenstown Shores Resort?

No, this aparthotel doesn't have a spa tub.

Does Oaks Queenstown Shores Resort have a restaurant with a breakfast menu?

Yes, Oaks Queenstown Shores Resort serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Oaks Queenstown Shores Resort allow pets to stay free of charge?

No, pets aren't allowed at Oaks Queenstown Shores Resort though service animals are welcome.

Are there connecting rooms at Oaks Queenstown Shores Resort?

No, this aparthotel doesn't feature connecting guestrooms.

Where is the closest airport to Oaks Queenstown Shores Resort?

The closest major airport to Oaks Queenstown Shores Resort is Queenstown Intl. Airport (ZQN), which is 3.2 mi away (6 minutes by car).

Are there rooms with balconies at Oaks Queenstown Shores Resort?

Yes, some apartments at this aparthotel offer either a balcony and a patio where guests can enjoy lake and mountain views.

Oaks Queenstown Shores Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 636 out of 1476 reviews
Rating 8 - Good. 494 out of 1476 reviews
Rating 6 - Okay. 195 out of 1476 reviews
Rating 4 - Poor. 96 out of 1476 reviews
Rating 2 - Terrible. 55 out of 1476 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

DANNY, Taipei City

Stayed 1 night in Feb 2026

2/10 Terrible

punitpal

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
as i have booked a king size bedroom but on the stay i got 2 single beds joined together which was pathetic and also on complaint about this they told me they only have this thing and we cant do anything and with this problem we didnt sleep well otherwise one of there staff Imogen was so good and cooperative.
Stayed 3 nights in Feb 2026

10/10 Excellent

Sharyn Lesley Ann

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the view was like a painting, we absolutely loved staying here and would stay again. Beds were comfortable, linen was quality. Only issue was the 2nd bedroom had no aircon and it was quite warm for our kids, we left the one in the lounge on to filter through but it wasn't overly effective. We were there in January which is summer but its not like it was really hot, just warmish in the rooms. Otherwise it was a perfect stay. Also the construction is happening but we didn't find it that intrusive, the reception was easy to find and the parking was convenient even if a bit tight.
Stayed 7 nights in Jan 2026

6/10 Okay

Ian robert

Traveled with partner
Training in staff , more effiecient in assistence and communication
Stayed 3 nights in Jan 2026

10/10 Excellent

Dai Lin Eric

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
great location with amazing views. our unit had two balconys on two floors. convenient car parking to the unit.
Stayed 3 nights in Dec 2025

10/10 Excellent

Wanting

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The view is excellent.
Stayed 3 nights in Jan 2026

10/10 Excellent

Tracey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was no pool but everything else about our stay was amazing and would definitely stay here again
Stayed 8 nights in Jan 2026

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Nice. Clean room. Excellent staff
Stayed 3 nights in Jan 2026

10/10 Excellent

Nawal Navindra

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2026

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room itself was a fantastic find, a comfortable suite overlooking the lake with a fireplace and plenty of room for my family. As of my visit in December 2025, the campus is undergoing significant renovation, so the internal aesthetics aren't ideal, and it's not really easy to move around the complex, but that was only a minor inconvenience. The on-site breakfast is overpriced for what you get, but you can choose any number of other options within walking distance. The quality of the room and kindness of the service well outweighed those modest downsides.
Stayed 3 nights in Dec 2025

2/10 Terrible

Sapna

Stayed 6 nights in Dec 2025

10/10 Excellent

Ban, Oxnard

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The outside view was the best! However, the parking was bad.
Stayed 5 nights in Dec 2025

6/10 Okay

Jennifer

Stayed 1 night in Dec 2025

10/10 Excellent

Shineen

Liked: Cleanliness, amenities, property conditions & facilities
Everything was new, clean and beautiful. We had access to a fully functional kitchen with everything we needed. The beds were super comfortable, the bathrooms were new and clean, and Victoria at the front desk was incredibly lovely and helpful. The view was stunning and proximity to all the amenities, but far away enough to enjoy the peace and quiet. Loved every minute of our stay.
Stayed 3 nights in Dec 2025

10/10 Excellent

Kostya

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Excellent property with responsive staff at a great location.
Stayed 1 night in Dec 2025

2/10 Terrible

Sarah

Stayed 2 nights in Nov 2025

4/10 Poor

Yvette

Stayed 1 night in Nov 2025

10/10 Excellent

Georgina

Liked: Cleanliness, property conditions & facilities
Beautiful view from balcony. More frequent shuttle bus in to town would have been good.
Stayed 2 nights in Oct 2025

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great peaceful spot
Stayed 3 nights in Oct 2025

6/10 Okay

Kristen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was a great size and I loved the location. But during our stay there was construction going on to a new building which made navigating the hotel and car park a challenge. The hotel bar and restaurant was also closed for the period. Not sure if that was due to the seasonality or the construction work. TV also didn’t work for regular live to air and the iron also didn’t steam at all regardless of the setting and water levels
Stayed 4 nights in Oct 2025

6/10 Okay

Adam, Tamworth

Traveled with family
Liked: Cleanliness, amenities
Beautiful views, clean rooms and not far away from shops
Stayed 3 nights in Sep 2025

10/10 Excellent

martin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The accommodation was excellent. Lovely apartment and accommodating staff. However there where major building works happening. And the car parks difficult to navigate, we didn't use a car but the taxis/ubers found it difficult in the tight space and difficult parking spaces. Also my son got locked out of his room and had to spend a night in a different apartment. The staff told us they knew that door was a problem. The hotel management apologised and sent a bottle of wine. But it would have been better if they fixed the issue before we arrived.
Stayed 7 nights in Sep 2025

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Aug 2025

6/10 Okay

Aaron, Pyrmont

Traveled with group
Disliked: Amenities
Rooms have views over looking the lake and snowy mountains but because it is currently under construction, for a 4.5 star hotel it definitely lacks all the amenities of a 4.5 star hotel. Walkways, corridors, driveways, carapace, reception area etc, are all very tight. Staff and service was average depending on whose working that day. The hotel has no restaurants and bars. Uber eats would be your best room service. Need to book or reserve a car spot in advance otherwise you'll have to park somewhere else. The hotel shuttle bus into town needs to be a lot frequent considering that the hotel offers no amenities.
Stayed 7 nights in Aug 2025

6/10 Okay

Aaron, Pyrmont

Business traveler
The hotel is currently under construction, although you won’t hear a single construction noise and the views over the lake and mountains were very nice. But…to call it a 4.5* hotel without the 4.5* service and amenities that is a bit of a far stretch. The hotel is currently under construction, meaning there’s no room service, restaurants, drinks or a proper meal or morning coffee. Uber eats would be your best option for the duration. The staff even suggested for me to go to Rees (hotel next door) for dinner and drinks. Same staff are friendly and some are not that friendly. Walkway, driveway, corridor are all very tight. Parking spots are extremely limited and you need to book a spot in advance. For a 4.5* hotel, luxury and convenience were not present.
Stayed 1 night in Sep 2025

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