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Mercure Queenstown Resort

4.0 star property
Family ski hotel with 2 restaurants

Choose dates to view prices

Photo gallery for Mercure Queenstown Resort

2 restaurants, breakfast served
Aerial view
In-room safe, individually furnished, desk, blackout drapes
Bar (on property)
Indoor wedding

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Sainsbury Road, Queenstown, 9300
  • Place, Skyline Queenstown
    ‪3 min drive‬
  • Place, Kiwi and Birdlife Park
    ‪3 min drive‬
  • Place, Queenstown Gardens
    ‪3 min drive‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | In-room safe, individually furnished, desk, blackout drapes

Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 256 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Lake View

Superior Room, 2 Queen Beds, Lake View | In-room safe, individually furnished, desk, blackout drapes

Superior Room, 2 Queen Beds, Lake View

9.0 out of 10
Wonderful
(17 reviews)
  • Lake view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View | In-room safe, individually furnished, desk, blackout drapes

Room, 2 Queen Beds, Lake View

7.8 out of 10
Good
(16 reviews)
  • Lake view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Lake View

Lake view

Deluxe Room, 1 King Bed, Lake View

  • Lake view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Double Beds, Garden View

Double Room, 2 Double Beds, Garden View | In-room safe, individually furnished, desk, blackout drapes

Double Room, 2 Double Beds, Garden View

9.0 out of 10
Wonderful
(22 reviews)
  • Garden view
  • 267 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View | In-room safe, individually furnished, desk, blackout drapes

Superior Room, 1 King Bed, Lake View

7.0 out of 10
Good
(6 reviews)
  • Lake view
  • 299 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Queenstown

Located in Fernhill within a mile (2 km) of Lake Wakatipu, Mercure Queenstown Resort is within 2 miles (3 km) of other popular sights such as Kiwi and Birdlife Park. This 4-star hotel has 148 guestrooms and offers conveniences like 2 restaurants, an outdoor pool, and a gym.

What's nearby

  • Skyline Queenstown - 3 min drive - 1.2 miles
  • Kiwi and Birdlife Park - 3 min drive - 1.2 miles
  • Queenstown Gardens - 3 min drive - 1.4 miles
  • TSS Earnslaw Steamship - 3 min drive - 1.4 miles
  • Bob's Peak - 10 min drive - 1.6 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 17 min drive

Restaurants

  • ‪Smiths Craft Beer House - ‬3 min drive
  • ‪Heritage Queenstown - ‬6 min walk
  • ‪Saigon Kingdom - ‬3 min drive
  • ‪Finz - ‬3 min drive
  • ‪Mrs. Ferg Beach Street - ‬4 min drive

About this property

Mercure Queenstown Resort

Family ski hotel with 2 restaurants
Mercure Queenstown Resort features an outdoor pool, a children's pool, and a gym. If you drive, self parking is NZD 15.00 per night, and there's also a ski shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this ski hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect free wired internet and 50-inch LCD TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include coffee makers, safes, and phones. Housekeeping is available on request.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Mar 6 - Mar 7
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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle (surcharge)
  • Uncovered self parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 32 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Rises Restaurant
  • South Eatery Restaurant

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Private wine tours
  • Sauna
  • Ski storage
  • TV in common areas
  • Wine tours

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 3,272 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for NZD 65.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 100 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 32 per person
  • Uncovered self parking fee: NZD 15.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

Are free cancellation options available at Mercure Queenstown Resort?

Mercure Queenstown Resort offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Mercure Queenstown Resort?

This hotel is situated in Fernhill, just steps from Mt Crichton Loop Track. You'll also find Lake Wakatipu and Queenstown Beach within a short drive.

Is parking available on site at Mercure Queenstown Resort?

Yes, uncovered parking is offered for NZD 15.00 per night. Accessible parking is also available for guests.

Does Mercure Queenstown Resort have a casino at the property?

No, Mercure Queenstown Resort doesn't have a casino.

Will I find an indoor pool at Mercure Queenstown Resort?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 7:00 AM and 10:00 PM.

What do couples enjoy most about Mercure Queenstown Resort?

There are many amenities for couples at this hotel, including Champagne service as well as an outdoor pool and a bar.

Are there hot tubs at Mercure Queenstown Resort?

Yes, guests can enjoy a spa tub at this hotel.

Does Mercure Queenstown Resort feature a restaurant that includes a breakfast menu?

Yes, Mercure Queenstown Resort has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Mercure Queenstown Resort allow pets to stay for free?

No, pets aren't allowed at Mercure Queenstown Resort.

Does Mercure Queenstown Resort have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Mercure Queenstown Resort?

The closest major airport to Mercure Queenstown Resort is Queenstown Intl. Airport (ZQN), which is 6.2 mi away (17 minutes by car).

Are there rooms with balconies at Mercure Queenstown Resort?

No, there aren't any guestrooms with balconies at Mercure Queenstown Resort.

Does Mercure Queenstown Resort have a wedding venue on site?

Take advantage of the wedding venue at Mercure Queenstown Resort if you plan to say "I do" during your trip.

Mercure Queenstown Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 483 out of 1002 reviews
Rating 8 - Good. 345 out of 1002 reviews
Rating 6 - Okay. 116 out of 1002 reviews
Rating 4 - Poor. 41 out of 1002 reviews
Rating 2 - Terrible. 17 out of 1002 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Henry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room with great views. I thought the staff lacked some basic knowledge for new visitors but otherwise they were friendly enough.
Stayed 3 nights in Nov 2025

8/10 Good

Stuart Garry

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2025

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
It has beautiful room view
Stayed 2 nights in Oct 2025

10/10 Excellent

Pradip

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast lovely views
Stayed 5 nights in Oct 2025

10/10 Excellent

David, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and facilities. Rooms were large but tired and needed refreshing. Excellent bar with happy hour and restaurant with fantastic view. Wonderful stay and would return in a heartbeat.
Stayed 3 nights in Oct 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property out of the town centre. Great view of the lake and mountains from my room and the bar area. Short walk along the lake to CBD but there is a hill to deal with on the return. The breakfast was very basic but ok. The breakfast room coffee was less than ok
Stayed 3 nights in Oct 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing lake view. Loved our stay here!
Stayed 2 nights in Oct 2025

8/10 Good

Nathptali Sulusi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and room had breathtaking views of lake and mountains. Only downside was restaurant. Service was slow, disorganized and food was cold. Only tried it once but was unwilling to give it another go. Plenty of great placed downtown.
Stayed 2 nights in Oct 2025

8/10 Good

Nick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 3 nights in Oct 2025

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet very good, food changed over well before emptied to keep hot food fresh, spectacular views from both restaurants and our room. All the staff were exceptional and well trained in hospitality. We received a personal message on booking and a birthday surprise in our room. Fern Hill was a great location up high with uninterrupted views and away from busy roads but a short 3 minute drive to town.
Watch the sunrise from bed
Stayed 3 nights in Oct 2025

8/10 Good

Stavros

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had amazing views over the lake. Staff were super friendly and helpful. The bar was a great place to hang out and the food we ordered there was very good. Breakfast is ok but you get amazing views over the lake, so it's definitely a great option.
Stayed 2 nights in Oct 2025

10/10 Excellent

Emma

Stayed 1 night in Sep 2025

10/10 Excellent

Yuanyuan, Auckaland

Stayed 4 nights in Sep 2025

10/10 Excellent

Muhammad

Liked: Cleanliness, amenities, property conditions & facilities
Awesome view. Carpets a bit old.
Stayed 2 nights in Sep 2025

8/10 Good

Raphael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the lakeside room, view was spectacular of the lake and mountains. Comfortable with two queen beds for the three of us. Shame they do not have a airport shuttle bus, while there is a bus service, it is min $10 per person from the airport which drops you near the hotel. Ok if you have only carry on bags.
Stayed 5 nights in Sep 2025

10/10 Excellent

Freeman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from Lucy on front desk and Sanjay in the restaurant. Will definitely be coming back!
Stayed 1 night in Sep 2025

8/10 Good

Jatinder

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Location is perfect. Just the property is bit dated
Stayed 2 nights in Sep 2025

10/10 Excellent

Felipe Fiorino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely clean, people were great and breakfast was amazing. Would 100% recommend!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely friendly and helpful despite our 3am arrival. Facilities were good. Restaurant was excellent.
Stayed 4 nights in Sep 2025

10/10 Excellent

Hyun Seok

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

SARAH

Stayed 1 night in Sep 2025

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Not having a duvet for the bed in winter meant having to have the heating running all time was negative friendly staff, but check in was delayed due to room not being ready late check at at 11 is positive
Stayed 1 night in Aug 2025

4/10 Poor

B J

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Disapointing stay

Place is getting to look dated, needs a good renovation. $15 a night to park is sheer greed.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the space in the rooms and also the sustainability on products to use in the shower. Also good breakfast options in the buffet
Stayed 3 nights in Aug 2025

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