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Mercure Queenstown Resort

4.0 out of 5.0

Recent guest reviews

Nice view with great architectural design. A bit far from city but still can walk from town (30mins) or by bus (5mins)

Beautiful location, friendly staff, manager Mr. Bapat was amazing and very caring. Breakfast was great. I love this hotel. There is no question there are hotels in this area but for the price and value, there is no comparision. Manager helped us a lot to book activities and also guided us. If i go there again, i will chose this hotel. It is 1 or so KM away from city town but worth it because of its location facing lake. Friendly staff and beautiful rooms ...full marks.

Booked a room with a lakeview and what a spectacular view we got. Room was comfortable in size, clean, quiet and bed comfortable. Since it rained both evenings we were there, we ate dinner in the hotel's Vista restaurant. First night's dinner was very good but 2nd night was not. It is quite a steep hike down & up the hill to go to town. If you take the car to town, hard to find a parking spot. There is a bus that runs every 1/2 hour to & from town but for a 5 min ride is very pricey at $4.50 pp each way.

the views were great and the staff was friendly and the bus came to the hotel that was a plus

Perfect view from our room, great staff, and an excellent overall experience. I would definitely recommend staying there.

all the staff were very nice and helpfull. facilities were all right. few stains on room carpet

We booked a garden view, but they upgraded the room to lake view. It was just amazing view of lake and mountain directly from the room. The room was really clean and had a nice big bath tub. We definitely recommend this hotel to our friends.

We booked this [...] after reading the reviews. They were definitely misleading. When we booked a garden room... we expected to see a garden.. instead there were a couple of bushes outside our room.. That should not be called a garden room! The carpet in the room had a weird smell and we had to spray some air cleanser ourself. Overall not a good experience. We had another booking couple of nights later and wondered if we should go back.. then we had a Lake view room and that was fantastic.. They need to standardize service and quality of rooms across the hotel.

Very unfriendly stiff staff - wanted to microwave a food for my son and got a very rude attitude towards that... they wanted everyone to use their bars and smelly seafood restaurants... Not suitable for vegetarians and family people

High floor with a view of lake and mountain in background is outstanding. Dining, shopping and harbour nearby.

Sainsbury Road Queenstown

Hotel highlights

  • Free parking
  • Onsite dining
  • Outdoor pool
  • Fitness center

Mercure Queenstown Resort is located within a mile (2 km) of SKYCITY Wharf Casino and Steamer Wharf. This 4-star hotel welcomes guests with 148 rooms and conveniences like an outdoor pool, free self parking, and a fitness center. Near ski runs, the hotel is also close to TSS Earnslaw Steamship and Creative Queenstown Arts & Crafts Market.


Dining

Enjoy the ocean views at Vista Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is available for a fee each morning from 6 AM to 10 AM.


Rooms

All of Mercure Queenstown Resort's 148 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect WiFi, wired Internet, and 26-inch LCD TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, and bathrobes. Free newspapers, ironing boards, and desks are also standard.


Property features

At Mercure Queenstown Resort, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a ski shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this ski hotel include a sauna, WiFi in public areas, and 3 meeting rooms.

Room options

Superior Room, 1 King Bed, Lake View

King 1 | Sleeps 3

Room, 1 King Bed, Garden View

King 1 | Sleeps 3

Superior Room, 2 Queen Beds, Lake View

Queen 2 | Sleeps 4

Standard Room, 2 Double Beds, Lake View

Full 2 | Sleeps 4

Guest reviews for Mercure Queenstown Resort

Everyone (2) Couples (3) Family (2) Other (3)
5

nice hotel

Everyone

Nice view with great architectural design. A bit far from city but still can walk from town (30mins) or by bus (5mins)

By on May 19, 2017

5

beautiful location of this hotel, friendly staff

Everyone

Beautiful location, friendly staff, manager Mr. Bapat was amazing and very caring. Breakfast was great. I love this hotel. There is no question there are hotels in this area but for the price and value, there is no comparision. Manager helped us a lot to book activities and also guided us. If i go there again, i will chose this hotel. It is 1 or so KM away from city town but worth it because of its location facing lake. Friendly staff and beautiful rooms ...full marks.

By , from Richmond, VA on Jan 6, 2017

4

travelz new zealand

Couples

Booked a room with a lakeview and what a spectacular view we got. Room was comfortable in size, clean, quiet and bed comfortable. Since it rained both evenings we were there, we ate dinner in the hotel's Vista restaurant. First night's dinner was very good but 2nd night was not. It is quite a steep hike down & up the hill to go to town. If you take the car to town, hard to find a parking spot. There is a bus that runs every 1/2 hour to & from town but for a 5 min ride is very pricey at $4.50 pp each way.

By on Jan 20, 2015

4

the staff was good

Singles

the views were great and the staff was friendly and the bus came to the hotel that was a plus

By on Jan 17, 2012

4

best hotel of our trip

Couples

Perfect view from our room, great staff, and an excellent overall experience. I would definitely recommend staying there.

By on Dec 27, 2011

3

mercuer resort review

Singles

all the staff were very nice and helpfull. facilities were all right. few stains on room carpet

By on Aug 11, 2011

4

amazing lake view from the room

Couples

We booked a garden view, but they upgraded the room to lake view. It was just amazing view of lake and mountain directly from the room. The room was really clean and had a nice big bath tub. We definitely recommend this hotel to our friends.

By on Jun 20, 2011

3

garden view.. a joke

Families

We booked this [...] after reading the reviews. They were definitely misleading. When we booked a garden room... we expected to see a garden.. instead there were a couple of bushes outside our room.. That should not be called a garden room! The carpet in the room had a weird smell and we had to spray some air cleanser ourself. Overall not a good experience. We had another booking couple of nights later and wondered if we should go back.. then we had a Lake view room and that was fantastic.. They need to standardize service and quality of rooms across the hotel.

By on Jan 9, 2011

1

ugly service

Families

Very unfriendly stiff staff - wanted to microwave a food for my son and got a very rude attitude towards that... they wanted everyone to use their bars and smelly seafood restaurants... Not suitable for vegetarians and family people

By on Apr 24, 2010

4

great location and view

Singles

High floor with a view of lake and mountain in background is outstanding. Dining, shopping and harbour nearby.

By on Oct 19, 2009