Very affordable and fuctional spot for exploring the old city. It could use better lighting options but very nice facility.
We disembarked from our cruise ship and wanted a hotel walking distance to sights. When we checked in, it so happened that there were 4 cruise ships docked in city, so hotel was fully booked with a busy front desk and long line of guests. Reception desk was short staff. Since our room wasn't ready yet, we promptly left to explore the town. By 4pm , our room was still not ready, so they gave us free cocktail vouchers for waiting. By 5pm, our room was still not ready but husband was already cranky and demanded to talk to manager. Receptionist went to back room and returned with keys to an upgraded unit. The room was very spacious, with a garden & pool view of inside courtyard. Poor management of property. It runs short-staffed, knowing it was a busy weekend with cruise ships in town. So we didn't bother dining in their restaurant because it was fully packed.
Outstanding staff at Reception ( especially Elizabeth) provided every service graciously. All staff members, from Housekeeping to Room Service, were genuinely friendly. Restaurant choices were quite nice, although the Sunday buffet was not replenished when needed. Mattress and towels were worn out, surprising low quality. Amenities were adequate. We liked the provision of liquids in the bathroom rather than individual packages.
Great location and stay. However, if you book through Orbitz they cannot make any changes or accommodations. This ends up being a poor reflection on the hotel. But overall, a wonderful property!
It has the best location just outside old city wall, near everything. My room is very clean, quite, and well equipped, facing toward the enclosed courtyard with a swimming pool.
The location of this property is excellent for visiting Old Town Quebec. It is located directly at the major gate on St Jean St, where most of the restaurants, bistros, and shops are located. The beds were very comfortable and the sheets were so luxurious. The upholstery on the sofa and chair were a little worn, but they were comfortable to sit on. The Concierge is extremely helpful with suggestions of what to see and do. There is also a public convenience store on the property that has everything, including wine! My only complaint is after returning from a day of touring, our door was open. The cleaning staff must have left it open after cleaning. We told the desk staff, and they said they would check into it, and they were extremely apologetic. Offered us 3 free drinks (very limited and of their choice) at the bar.
Helpful staff, great location, clean, fun pool, nice view
I like the general location - it is close enough to the action in Old Quebec and located centrally. I didn't like that it is right next to a bus depot - this can get noisy at night.
Close to old town staff helpful. Very happy. Hotel probably ready for an update but would certainly recommend this property. Restaurant was great.
Comfy bed. Good location. Heating and ac worked the best out of any hotel I ever stayed at. Awesome breakfast buffet. Definitely coming back.
Located in Old Quebec, Hôtel Palace Royal centre-ville is adjacent to Le Capitole and within a 5-minute walk of other popular sights like Quebec City Convention Center. This 234-room, 4-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite steakhouse, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with full breakfast, available for a fee from 7 AM to 1:00 PM.
The 234 rooms have an array of amenities, including iPod docks, microwaves, and refrigerators. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Memory foam beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, safes, and phones. Housekeeping is available once per stay.
Guests of Hôtel Palace Royal centre-ville have access to an indoor pool, a fitness center, and a spa tub. Valet parking is offered for CAD 27 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and conference space.
Very affordable and fuctional spot for exploring the old city. It could use better lighting options but very nice facility.
We disembarked from our cruise ship and wanted a hotel walking distance to sights. When we checked in, it so happened that there were 4 cruise ships docked in city, so hotel was fully booked with a busy front desk and long line of guests. Reception desk was short staff. Since our room wasn't ready yet, we promptly left to explore the town. By 4pm , our room was still not ready, so they gave us free cocktail vouchers for waiting. By 5pm, our room was still not ready but husband was already cranky and demanded to talk to manager. Receptionist went to back room and returned with keys to an upgraded unit. The room was very spacious, with a garden & pool view of inside courtyard. Poor management of property. It runs short-staffed, knowing it was a busy weekend with cruise ships in town. So we didn't bother dining in their restaurant because it was fully packed.
Thank you for staying at the Hotel Palace Royal and taking a moment to rate your experience. You see us sincerely sorry for not being able to offer a service up to your expectations during your stay. To this end, be aware that your comments have been communicated to the management, which will make sure to follow up specifically on the points you have raised. Thanks again and have a nice day!
Outstanding staff at Reception ( especially Elizabeth) provided every service graciously. All staff members, from Housekeeping to Room Service, were genuinely friendly. Restaurant choices were quite nice, although the Sunday buffet was not replenished when needed. Mattress and towels were worn out, surprising low quality. Amenities were adequate. We liked the provision of liquids in the bathroom rather than individual packages.
Bonjour, We were very honoured to welcome you during your last stay at the Hotel Palace Royal and thank you for taking time to share your comments. We are looking forward to welcoming you again during your next stay in wonderful Quebec City!
Great location and stay. However, if you book through Orbitz they cannot make any changes or accommodations. This ends up being a poor reflection on the hotel. But overall, a wonderful property!
Thanks for staying with us. We appreciate your feedback and are looking forward to welcoming you again at the Hotel Palace Royal during your next stay in wonderful Quebec City.
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires et espérons vous accueillir à nouveau très bientôt à l’Hôtel Palace Royal
Toute l’équipe de l’Hôtel Palace Royal vous remercie grandement de cette belle note d'appréciation. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt.
Nous sommes enchantés de lire que vous avez pleinement apprécié votre séjour avec nous et espérons vous revoir bientôt à l’Hôtel Palace Royal!
It has the best location just outside old city wall, near everything. My room is very clean, quite, and well equipped, facing toward the enclosed courtyard with a swimming pool.
Being located next to the Saint-Jean Street and the Place d'Youville, our hotel is in walking distance of the Old Quebec classics. No need to use any vehicle! After a walk in town, the pool area is the perfect place to relax and take a drink! Gene, we are looking forward to welcoming you again during your next stay in town. Have a great day.
Bonjour, Merci d'avoir séjourné à l'Hôtel Palace Royal et d'avoir pris un moment pour évaluer votre séjour. Au plaisir de vous y accueillir à nouveau. ** Bonjour, Thank you for staying at Hotel Palace Royal and for taking a moment to rate your stay. We are looking forward to welcoming you again.
The location of this property is excellent for visiting Old Town Quebec. It is located directly at the major gate on St Jean St, where most of the restaurants, bistros, and shops are located. The beds were very comfortable and the sheets were so luxurious. The upholstery on the sofa and chair were a little worn, but they were comfortable to sit on. The Concierge is extremely helpful with suggestions of what to see and do. There is also a public convenience store on the property that has everything, including wine! My only complaint is after returning from a day of touring, our door was open. The cleaning staff must have left it open after cleaning. We told the desk staff, and they said they would check into it, and they were extremely apologetic. Offered us 3 free drinks (very limited and of their choice) at the bar.
Dear guest, We were very honoured to welcome you during your last stay at the Hotel Palace Royal and thank you for taking time to share your comments. We are looking forward to welcoming you again during your next stay in wonderful Quebec City!
Bonjour, We were honoured to welcome you at Hotel Palace Royal and thank you for taking time to share your comments. We are looking forward to welcoming you again during your next stay in wonderful Quebec City! Best regards, Hotel Palace Royal