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Recent guest reviews

Housekeeping was very minimal and service desk was understaffed.

It is well located, but that’s all I can say about this place. The smell of chlorine is awful as soon as you walk into the lobby. The rooms are small and outdated. Staff was not helpful. They separated our kids’ rooms and didn’t seem to care. No room service is provided at all, so we had to call to get more items’ like towels, toilet paper and coffee. Just not even close to a 4 star hotel. More like a 3 star on a good day.

Great location. Check in process was very slow. I waited for about 10 minutes for the couple before me. After I got my keys, I asked the staff for restaurant recommendations. She told me she was very busy! At the time there was only one customer behind me. She chatted happily with the white couple before me and refused to give me some restaurant recommendations. If you are not white, don’t recommend this hotel.

Location was amazing. We were close to everything in Quebec. Property was good. Staff was very rude, and not helpful. Anytime we asked for any directions they told us to look on the internet. Very very untrained and rude staff. Besides that the hotel was good.

Great location, friendly staff, restaurant and indoor pool were great 👍

Nice pool and jacuzzi, tolerable sauna, well equipped gym room. Service was friendly and competent. Location is fantastic - equal distance to old city and to administrative center. Parking garage is TIGHT - bring your small car.

The hotel is a C shape with many guest rooms having a balcony overlooking the pool area which covered and within the building. Some evenings there is music performed on a stage visible from these rooms and being indoors is warm and comfortable even in bad weather. Even during, you can enjoy live music from safety of your room.

Very affordable and fuctional spot for exploring the old city. It could use better lighting options but very nice facility.

We disembarked from our cruise ship and wanted a hotel walking distance to sights. When we checked in, it so happened that there were 4 cruise ships docked in city, so hotel was fully booked with a busy front desk and long line of guests. Reception desk was short staff. Since our room wasn't ready yet, we promptly left to explore the town. By 4pm , our room was still not ready, so they gave us free cocktail vouchers for waiting. By 5pm, our room was still not ready but husband was already cranky and demanded to talk to manager. Receptionist went to back room and returned with keys to an upgraded unit. The room was very spacious, with a garden & pool view of inside courtyard. Poor management of property. It runs short-staffed, knowing it was a busy weekend with cruise ships in town. So we didn't bother dining in their restaurant because it was fully packed.

Outstanding staff at Reception ( especially Elizabeth) provided every service graciously. All staff members, from Housekeeping to Room Service, were genuinely friendly. Restaurant choices were quite nice, although the Sunday buffet was not replenished when needed. Mattress and towels were worn out, surprising low quality. Amenities were adequate. We liked the provision of liquids in the bathroom rather than individual packages.

Great location and stay. However, if you book through Orbitz they cannot make any changes or accommodations. This ends up being a poor reflection on the hotel. But overall, a wonderful property!

It has the best location just outside old city wall, near everything. My room is very clean, quite, and well equipped, facing toward the enclosed courtyard with a swimming pool.

The rooms were tired and in need of refurbishing. Great location for many excellent restaurants.

775 Honoré-Mercier Ave Québec City QC

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Fitness center

Located in Old Quebec, Hôtel Palace Royal is within 2 miles (3 km) of popular attractions such as Old Port Quebec City and Quebec Cruise Terminal. This 234-room, 4-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite steakhouse, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with full breakfast, available for a fee from 7 AM to 11:00 AM.


Rooms

Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Memory foam beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities. Weekly housekeeping is available.


Property features

Guests of Hôtel Palace Royal have access to an indoor pool, a gym, and a sauna. Self parking is available for CAD 24 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this family-friendly hotel include free WiFi in public areas, a spa tub, and conference space.

Room options

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite with Panoramic City View, 1 King bed

1 King Bed | Sleeps 2

Exterior View Family Suite, 2 Queen and 1 sofa bed

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

City View Family Suite, 2 Queen beds and Sofa-bed

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Hôtel Palace Royal

Everyone (3) Couples (4) Family (8)
4
Family

Housekeeping was very minimal and service desk was understaffed.

By on Sep 12, 2022

Review comment responded on Sep 17, 2022

Bonjour,Thank you for taking a few moments to rate our establishment. We were honored to welcome you to the Palace Royal Hotel.We hope to have a chance to welcome you again at the Hotel Palace Royal!Valerie GuillemetteRoom Divison Manager

2
Family

It is well located, but that’s all I can say about this place. The smell of chlorine is awful as soon as you walk into the lobby. The rooms are small and outdated. Staff was not helpful. They separated our kids’ rooms and didn’t seem to care. No room service is provided at all, so we had to call to get more items’ like towels, toilet paper and coffee. Just not even close to a 4 star hotel. More like a 3 star on a good day.

By on Aug 9, 2022

Review comment responded on Aug 19, 2022

Bonjour,Thank you for taking a few moments to rate our establishment. We were honored to welcome you to the Palace Royal Hotel.We hope to have a chance to welcome you again at the Hotel Palace Royal!Valerie GuillemetteRoom Divison Manager

4
Family

Great location. Check in process was very slow. I waited for about 10 minutes for the couple before me. After I got my keys, I asked the staff for restaurant recommendations. She told me she was very busy! At the time there was only one customer behind me. She chatted happily with the white couple before me and refused to give me some restaurant recommendations. If you are not white, don’t recommend this hotel.

By on Jul 12, 2022

Review comment responded on Aug 19, 2022

Bonjour,Thank you for taking a few moments to rate our establishment. We were honored to welcome you to the Palace Royal Hotel.I assure you that we treat every customer the same, and not based on the skin color.We hope to have a chance to welcome you again at the Hotel Palace Royal!Valerie GuillemetteRoom Divison Manager

3
Family

Location was amazing. We were close to everything in Quebec. Property was good. Staff was very rude, and not helpful. Anytime we asked for any directions they told us to look on the internet. Very very untrained and rude staff. Besides that the hotel was good.

By on Jul 3, 2022

Review comment responded on Aug 6, 2022

Bonjour , Thank you for staying with us and taking a moment to evaluate your experience. You see us sorry for not being able to offer a service up to your expectations. Be assured that the proper follow-ups will be carried out with the concerned teams. Sincerely.

5
Family with small children

Great location, friendly staff, restaurant and indoor pool were great 👍

By on Dec 30, 2021

Review comment responded on Jan 2, 2022

Bonjour! Nous avons été très honorés de vous compter parmi nous lors de votre dernier séjour à l’Hôtel Palace Royal et apprécions que vous ayez pris le temps de rédiger ce commentaire. Au plaisir de vous accueillir à nouveau à l’Hôtel Palace Royal lors de votre prochain séjour dans la magnifique ville de Québec!

5
Partner Couples

Nice pool and jacuzzi, tolerable sauna, well equipped gym room. Service was friendly and competent. Location is fantastic - equal distance to old city and to administrative center. Parking garage is TIGHT - bring your small car.

By on Nov 22, 2021

Review comment responded on Dec 22, 2021

Bonjour, Thank you for taking a few moments to rate our establishment. We were honored to welcome you to the Palace Royal Hotel. We hope to have a chance to welcome you again at the Hotel Palace Royal! Valerie Guillemette Room Divison Manager

5
Family

The hotel is a C shape with many guest rooms having a balcony overlooking the pool area which covered and within the building. Some evenings there is music performed on a stage visible from these rooms and being indoors is warm and comfortable even in bad weather. Even during, you can enjoy live music from safety of your room.

By on Oct 26, 2021

Review comment responded on Oct 30, 2021

Bonjour, Thank you for taking a few moments to rate our establishment. We were honored to welcome you to the Palace Royal Hotel. We hope to have a chance to welcome you again at the Hotel Palace Royal! Valerie Guillemette Room Divison Manager

5
Partner Couples

Very affordable and fuctional spot for exploring the old city. It could use better lighting options but very nice facility.

By on Feb 26, 2020

Review comment responded on Feb 28, 2020

Bonjour, We were honoured to welcome you at Hotel Palace Royal and thank you for taking time to share your comments. We are looking forward to welcoming you again during your next stay in wonderful Quebec City! Best regards, Hotel Palace Royal

3
Partner Couples

We disembarked from our cruise ship and wanted a hotel walking distance to sights. When we checked in, it so happened that there were 4 cruise ships docked in city, so hotel was fully booked with a busy front desk and long line of guests. Reception desk was short staff. Since our room wasn't ready yet, we promptly left to explore the town. By 4pm , our room was still not ready, so they gave us free cocktail vouchers for waiting. By 5pm, our room was still not ready but husband was already cranky and demanded to talk to manager. Receptionist went to back room and returned with keys to an upgraded unit. The room was very spacious, with a garden & pool view of inside courtyard. Poor management of property. It runs short-staffed, knowing it was a busy weekend with cruise ships in town. So we didn't bother dining in their restaurant because it was fully packed.

By on Dec 16, 2019

Review comment responded on Dec 16, 2019

Thank you for staying at the Hotel Palace Royal and taking a moment to rate your experience. You see us sincerely sorry for not being able to offer a service up to your expectations during your stay. To this end, be aware that your comments have been communicated to the management, which will make sure to follow up specifically on the points you have raised. Thanks again and have a nice day!

4
Family

Outstanding staff at Reception ( especially Elizabeth) provided every service graciously. All staff members, from Housekeeping to Room Service, were genuinely friendly. Restaurant choices were quite nice, although the Sunday buffet was not replenished when needed. Mattress and towels were worn out, surprising low quality. Amenities were adequate. We liked the provision of liquids in the bathroom rather than individual packages.

By on Dec 9, 2019

Review comment responded on Dec 9, 2019

Bonjour, We were very honoured to welcome you during your last stay at the Hotel Palace Royal and thank you for taking time to share your comments. We are looking forward to welcoming you again during your next stay in wonderful Quebec City!

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