6/10 Okay
Anthony, Old Trafford
Feb 23, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is exceptional and the gardens are truly wonderful. Slight issue in travelling to the property, which took over 5 hours on public transport. As a tourist, it was impossible to provide an accurate arrival time which i estimated going on the distance that i needed to travel. Check out is at 10.30am and having been told twice, a little to keen on actually getting rid of guests. I did vacate the room at 10.30 and was stood outside smoking a cigarette and texting my sister when i was told that i was in the way. I quickly left the establishment and its such a shame that customer service and relations are not a prominent element with this bed and breakfast business. It's such a wonderful environment, with lots of agricultural historical memorabilia and artifacts. The gardens and grounds and very subtropical looking, with lots of cactus 🌵 and attracts lots of wildlife. My last stay in Cagliari was run by a young person who really was the most friendliest and customer focused individual you could ever care to meet. Having run my own company, the customer is always king and being accommodating and service focused is the name of the game in hospitality. Good luck with the future and hopefully my comments will be taken as a benchmark to improve. As the Japanese 'Kaizen' philosophy teaches.
Ciao
Anthony
Stayed 1 night in Feb 2024