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Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property

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Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
Creator video - submitted by Your Travel Homegirl
9 outdoor pools, pool umbrellas, sun loungers
Room (THE PINEAPPLE) | View from room
Sauna, hot tub, steam room, body treatments, aromatherapy

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Parking included

Explore the area

View in a map
Uvero Alto, Punta Cana, 23000
  • Place, beach near Uvero Alto
    ‪10 min walk‬
  • Place, Sirenis Aquagames Water Park
    ‪7 min drive‬
  • Place, Macao Beach
    ‪12 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪43 min drive‬

Room options

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

8.0 out of 10
Very good
(86 reviews)
  • Resort view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

8.4 out of 10
Very good
(49 reviews)
  • Beach view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

7.6 out of 10
Good
(22 reviews)
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

8.4 out of 10
Very good
(40 reviews)
  • Resort view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

  • Resort view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

View all photos for Suite Standard with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Standard with Garden View

  • Garden view
  • 484 sq ft
  • Sleeps 4

View all photos for Suite Premium with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Premium with Pool View

  • 764 sq ft
  • Sleeps 4

View all photos for Quadruple Suite with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite with Pool View

  • 602 sq ft
  • Sleeps 5

View all photos for Suite Junior with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Junior with Garden View

  • Garden view
  • 484 sq ft
  • Sleeps 5

View all photos for Suite Superior with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Superior with Garden View

  • Garden view
  • 721 sq ft
  • Sleeps 5

View all photos for Suite Super with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Super with Pool View

  • 721 sq ft
  • Sleeps 5

View all photos for Room Superior with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Room Superior with Pool View

  • 602 sq ft
  • Sleeps 4

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

8.4 out of 10
Very good
(182 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE) | Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SWIM UP SUITE)

8.0 out of 10
Very good
(71 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

7.2 out of 10
Good
(12 reviews)
  • Resort view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite with Garden View

  • Garden view
  • 764 sq ft
  • Sleeps 4

View all photos for Suite with Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Suite with Ocean View

  • Ocean view
  • 764 sq ft
  • Sleeps 4

View all photos for Family Suite -6 guests- with Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -6 guests- with Sea View

  • Sea view
  • 2292 sq ft
  • Sleeps 6

View all photos for Quadruple Suite Deluxe with Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite Deluxe with Sea View

  • Sea view
  • 516 sq ft
  • Sleeps 4

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8.8 out of 10, Excellent, 1,121 reviews
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About the neighborhood

Punta Cana

Located in Uvero Alto, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is 1.7 mi (2.8 km) from Sirenis Aquagames Water Park and within a 15-minute drive of Macao Beach. This 460-room, 5-star property has 9 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • beach near Uvero Alto - 10 min walk - 0.6 miles
  • Sirenis Aquagames Water Park - 7 min drive - 2.1 miles
  • Macao Beach - 12 min drive - 6.0 miles
  • Bavaro Beach - 41 min drive - 20.0 miles
  • Punta Cana Beach - 47 min drive - 32.7 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 40 min drive

Restaurants

  • ‪Showtime Bar - ‬6 min walk
  • ‪Wink - ‬17 min walk
  • ‪Carnival - ‬15 min walk
  • ‪Coco Cafe - ‬8 min walk
  • ‪Faire - ‬14 min walk

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma features a full-service spa, 9 outdoor pools, and a free water park. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 80 per person one way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a lazy river, a children's pool, and a gym.
42-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free minibar items, balconies or patios, and MP3 docks.
2 outdoor tennis courts and a complimentary water park with a lazy river and waterslides are featured at the property. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 9 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • BRGRS.PH
  • Fresco Bar & Grill
  • Kitchen 23 by Le Chic
  • Zest
  • Zest Character Breakfast

Things to do

  • 2 outdoor tennis courts
  • 9 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Stereo
  • Tennis lessons
  • Waterslide

Family friendly

  • 9 outdoor pools
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator (32 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual doorbell notification
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Built in 2016
  • Comprehensive recycling policy
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 80 per person (one way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses solar energy, plus a grey water recycling system.
  • Onsite safety features include a fire extinguisher.

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

Are there all-inclusive rate plans at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive resort and rates come with all meals and onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma on Jun 7, 2026 start from $465, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma provides free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

What is there to do near Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

This property is situated in Uvero Alto, close to Sirenis Aquagames Water Park and Macao Beach.

Will I be able to park at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, valet and self parking are offered for free at the property. An electric car charging station is also available for guests.

Is there a spa at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

There is a full-service spa available for guests to enjoy and services include prenatal massages, deep-tissue massages, reflexology, and body wraps.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, beachside massages, and an al fresco restaurant at this property.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma include a casino on the premises?

No, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma doesn't have a casino.

Is there an indoor pool at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, this property doesn't have an indoor pool; however, there are 9 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

This beachfront property offers many amenities for couples such as a beach bar and some guestrooms include a private plunge pool and a private hot tub.

Are there hot tubs at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, but guests can enjoy a steam room at this property.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a restaurant with a breakfast menu?

Yes, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma has 9 restaurants, and serves free buffet breakfast each morning.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma allow pets to stay free of charge?

No, pets aren't allowed at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma though service animals are welcome.

Are there connecting rooms at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, there aren't connecting guestrooms at this property.

What is the closest airport to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

The closest major airport to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is Punta Cana Intl. Airport (PUJ), which is 25.3 mi away (40 minutes by car).

Can I book a room with a balcony at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, every guestroom at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma comes with a balcony/patio and some offer ocean and garden views.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 810 out of 2221 reviews
Rating 8 - Good. 468 out of 2221 reviews
Rating 6 - Okay. 379 out of 2221 reviews
Rating 4 - Poor. 245 out of 2221 reviews
Rating 2 - Terrible. 319 out of 2221 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Briana

Stayed 6 nights in Apr 2026

6/10 Okay

Eric

Stayed 5 nights in Feb 2026

6/10 Okay

Ievgeniia

Traveled with family
Liked: Cleanliness, property conditions & facilities
Overall it is ok to spend time with a family. However, for the amount of money we paid for the trip, a lot of stuff was not included. Verdito Italian restaurant food was absolutely disgusting, on top it was cold. I would say most of the food served at the restaurants was cold. Thumb up for sweety cafe that was saving the day. Fresco bar also was not bad at all. Alcohol beverages were barely having any alcohol. Again for the amount you pay for 4 nights it is a rip off. Facility itself is clean and staff members are nice. Store inside the Nickelodeon absolutely over priced, like common it should kids friendly as well as price friendly. Would be the place recommended. Depends what are you looking for. Food would not be recommended. Kids place is ok.
Stayed 4 nights in Feb 2026

10/10 Excellent

Meron

Stayed 5 nights in Jan 2026

10/10 Excellent

Diamond

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay. Every hour there was fun family friendly activities and shows happening. We booked the airport transfer so we paid $150 round trip which was seamless. Next at arrival the resort is very secure and check in was the same as any other resort……long. They convinced us to upgrade the room so we did then we had to wait for concierge to take us to our room via golf cart which also took forever. They also require you to scan a QR CODE for food reservations. However check in is at 3 and the deadline to make reservations is 3pm. No one told us that so we went to the buffet. I’ll talk about food later. Now the room was immaculate, mini bar included, 24/7 room service. Very clean and fully stocked. Never had to ask for more towels for my family of 5. The balcony doors have a protective glass for the kids so that was a great safety feature. The grounds outside were beautiful and always groomed. Now for the food. The buffet had such a variety, not nasty microwaved food like American buffets. Daily items included fresh fish, omelette, steaks, Dominican dishes, salads, fresh fruit,mushroom rice,pancetta, and more. Also the staff in the buffet was the nicest and so wonderful with kids. We only we able to book a reservation at 2 other restaurants during our stay. The wok wok was the worst experience but not enough to change my 5 star overall rating. My reservation at wok wok was 630 but upon arrival no one came to the podium until 647 and no they were not crowded.
Stayed 3 nights in Feb 2026

10/10 Excellent

Rachel, New York

Stayed 3 nights in Feb 2026

10/10 Excellent

Ricardo

Stayed 2 nights in Feb 2026

6/10 Okay

Marlienne

Stayed 4 nights in Feb 2026

10/10 Excellent

Dhanesh

Liked: Cleanliness, amenities, property conditions & facilities
Kids loved it ! Great place with very friendly staff,great food choices.
Stayed 2 nights in Feb 2026

6/10 Okay

Harry, livingston

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food options, drinks Shows and nightly entertainment could have been better
Stayed 6 nights in Dec 2025

10/10 Excellent

Sonia

Stayed 1 night in Feb 2026

6/10 Okay

Cara

Stayed 5 nights in Feb 2026

6/10 Okay

Yanhui

Disliked: Cleanliness
The food quality is not very good, and there are some hygiene concerns. In addition, the bedsheets in the room were not clean.
Stayed 4 nights in Feb 2026

10/10 Excellent

Michael Eric

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent choice for a Dominican vacation. With kid(s). I'm a single dad and just spent six nights with my seven year old. We had an excellent time. The staff were friendly, lots of food, and stocked mini fridge every day. I loved the Canita Lagers. My seven year old could t decide which he liked more, the beach or the lazy river. We divided our time between both, with stops for ice cream at The Sweetery, every day. Great vacation.
Stayed 6 nights in Jan 2026

10/10 Excellent

J-dean Te-anna

Liked: Cleanliness, property conditions & facilities
Lovely
Stayed 5 nights in Feb 2026

2/10 Terrible

Felix

Stayed 2 nights in Feb 2026

10/10 Excellent

Martha Cecilia Gil

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We are speechless. Everything was incredible from the moment we arrived. The customer service team, entertainers, restaurant staff, pool service, cleaning staff, and everyone at the resort in general were excellent. Thank you so much, because nothing compares to the bad reviews people give. I must say that our entire stay and experience at the resort was wonderful. It exceeded our expectations.
Stayed 3 nights in Feb 2026

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were nice and clean, the resort was well maintained, staff were very friendly.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jamie

Liked: Cleanliness, property conditions & facilities
Water park staff were amazing and the bartender in the square. I wasn’t feeling well that week and he always left his line of people and hand delivered me a mai tai.
Stayed 6 nights in Nov 2025

10/10 Excellent

Muriel

Stayed 7 nights in Jan 2026

8/10 Good

Adriana

Staff was very helpful and nice
Stayed 3 nights in Jan 2026

8/10 Good

Vead

Traveled with family
Liked: Cleanliness, amenities
Front Desk Staff, except for Angelica were terrible! 45mins to check in and same to check out. Slow, Annoyed, Hate their job facial expressions, etc I waited 20mins when no one else was at the front desk to exchange money, and they still never assisted. I ended up having to ask the bellman. The front desk staff and their process needs to be improved drastically! It's a disgrace to have people's first impression be something underwhelming and frustrating!
Swim Out Room Upgrade was worth every cent
Stayed 5 nights in Jan 2026

6/10 Okay

Jhoan Camilo

Traveled with family and small children
Liked: Amenities, property conditions & facilities
We had a bad experience ath the check in with Yordanys, not a kind guy, he did not give us amy information about the resrt at all. We waited about 30 minutes to be pickup from our room to be transported to the lobby, and then at the lobby we spent about 45 minutes to be served due to the bad organization, they did not enforces the lines for check in and check out and people just cut in wherever they wanted. Wilson, the guy with the cart that transports people from the beach to Nick Place, was very kind. And a security guy on the buldimg #2 that I don't remenber his name was very kind and gave us all the information abput the resort, and some bartenders like Juan, Miguel, Johan, Jose, Luis were friendly too.
Stayed 7 nights in Jan 2026

6/10 Okay

PAOLA

Quality of service can be improved we didn’t even have someone come for housekeeping
Stayed 3 nights in Jan 2026

10/10 Excellent

Marcel

Liked: Cleanliness, amenities, property conditions & facilities
Great for families
Stayed 7 nights in Jan 2026

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