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Recent guest reviews

I like everything.

Great

What I liked about the property was their service. The stuff were accommodating above and beyond. Truly five star hotel.

This was my first visit to Punta Cana. I chose a resort that was highly recommended by a friend who has visited several resorts. However that resort didn’t open its doors. I chose The Hyatt Zilara as my plan B only to find out it should have been my Plan A. I stayed in a ocean view suit. It had a spectacular view of the amenities and the green ocean. At night the pools had a special lighting that made it look cool and romantic. Great restaurants of all kind of food (Peruvian, Indian, Italian etc). And most of all the friendly staff. It’s worth every penny. It was a great experience overall, although I wish I could have danced some merengue or bachata (but totally understand it was due to Covid). I highly recommend it if you are looking for an elegant place and great treatment. I will definitively go back without a doubt!

Everything was amazing. Very clean and organized. All staff was helpful. We loved it

We bought an ADULTS ONLY ALL INCLUSIVE experience. There were ZERO restaurants open for breakfast and for lunch the snack bar was open (pizza or hamburgers) We had a choice to go eat at an indoor buffet with CHILDREN (Why would you offer any dining indoors during a pandemic while you have 5 outdoor restaurants closed? Last time i checked ADULTS ONLY meant no Children. We were served WOODEN cutlery for room service which made the flavorless food taste like wood. Trying to eat soup with a wooden spoon was next to impossible. For the entertainment, again we were allowed to go to the CHILDREN side or do nothing at night. Why would you sell an ADULTS ONLY ALL INCLUSIVE vacation and then ask us to go with the CHILDREN? CLOSE THE ADULTS side completely if you can not provide what you are selling. Stressful to eat and glad to be home. Worst part is we recommended this to two couples who came and has the same terrible experience. For vegan options at the snack bar, there was not even a veggie burger. Pizza every day or nothing at all. Thank you for the experience. We all live in Bavaro.

The resort is really amazing one of the best that I have seen, and the the staff best people too, specially jojo in entertainment and ignacia in the bar, ai can not tell which restaurant is the best: we tried the french Polynesia, the tempest, the shutter, the asian, italian, navigator, we also received two special dining : one in the italian because my daughter is a food blogger and at the end to say good bye , we are a very big group and everybody had the same opinion, ahh important ... best cahipiriñas ever, thanks everyone to do my vacation one of the best in my life

great place for enjoyment. Beach is like dream and all personal very kind

Fraducio and Felix at the Reef Pool Bar, Luis the Manager of Chinola and Jose in entertainment were excellent, as were most of the team. We were sold an ADULTS ONLY vacation and we received the option to eat with the Children for Breakfast and Lunch. Why sell something you can not deliver? Terrible stressful vacation experience.

Boulevard Zona Hotelera Punta Cana La Altagracia

Hotel highlights

  • Walking distance to Juanillo Beach
  • Free WiFi in public areas
  • Free valet parking
  • Onsite dining

Located within a leisurely stroll of Juanillo Beach, Hyatt Zilara Cap Cana - Adults Only- All Inclusive is within a few miles (5 km) of Indigenous Eyes Ecological Park. This 375-room, 5-star property has 3 outdoor pools along with a private beach and a full-service spa.


Dining

Relish the international cuisine at The Pier, one of 6 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Hyatt Zilara Cap Cana - Adults Only- All Inclusive's 375 rooms are air-conditioned and provide iPod docks, minibars, and coffee makers. Flat-screen TVs come with cable channels. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Free newspapers, free local calls, and safes are also standard.


Property features

Hyatt Zilara Cap Cana - Adults Only- All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. Free valet parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this adults-only property include a free water park, a lazy river, and a 24-hour gym.

Room options

Ocean Front Junior Suite King

1 King Bed | Sleeps 2

Junior Suite King

1 King Bed | Sleeps 2

Ocean Front Junior Suite Double

2 Queen Beds | Sleeps 4

Junior Suite Double

2 Queen Beds | Sleeps 4

Guest reviews for Hyatt Zilara Cap Cana - Adults Only- All Inclusive

Everyone (3) Couples (4) Family (6)
5
Everyone

By on Jun 15, 2021

Review comment responded on Jun 26, 2021

Dear Guest, Thank you for rating our Hyatt Zilara Cap Cana a 5/5. We are looking forward to seeing you soon! Kind regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

5
Family

I like everything.

By on Jun 2, 2021

Review comment responded on Jun 25, 2021

Dear Guest, We are joyous to know you enjoyed every little detail of our Hyatt Zilara Cap Cana. We are looking forward to hosting you soon. Kindest regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

5
Family

Great

By on May 22, 2021

Review comment responded on May 24, 2021

Dear Guest, It fills our hearts with joy to know we have provided a great experience at our Hyatt Zilara Cap Cana. We are looking forward to welcoming you soon. Kind regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

5
Partner Couples

What I liked about the property was their service. The stuff were accommodating above and beyond. Truly five star hotel.

By on Apr 19, 2021

Review comment responded on Apr 19, 2021

Dear guest, It is wonderful to read that our staff made your trip the most enjoyable stay. Rest assured, they will be happy and motivated to know that they contributed to creating a memorable experience. It will be a pleasure to host you again soon. Kindest regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

5
Partner Couples

By on Mar 15, 2021

Review comment responded on Mar 17, 2021

Dear Guest, Thank you for rating our Hyatt Zilara Cap Cana a 5/5. Kindest regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

5
Everyone

By on Feb 22, 2021

Review comment responded on Mar 5, 2021

Dear Guest, Thank you for rating our property a 5/5. Kindest regards, Victoria Balbuena Social Media Coordinator

5
Partner Couples

This was my first visit to Punta Cana. I chose a resort that was highly recommended by a friend who has visited several resorts. However that resort didn’t open its doors. I chose The Hyatt Zilara as my plan B only to find out it should have been my Plan A. I stayed in a ocean view suit. It had a spectacular view of the amenities and the green ocean. At night the pools had a special lighting that made it look cool and romantic. Great restaurants of all kind of food (Peruvian, Indian, Italian etc). And most of all the friendly staff. It’s worth every penny. It was a great experience overall, although I wish I could have danced some merengue or bachata (but totally understand it was due to Covid). I highly recommend it if you are looking for an elegant place and great treatment. I will definitively go back without a doubt!

By on Nov 1, 2020

Review comment responded on Nov 4, 2020

Dear Guest, All Hyatt Zilara Cap Cana team is proud to hear that they created you an unforgettable experience. No doubt that our hard-working staff will be delighted with your comments. We look forward to your second visit. Kindest regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

5
Family Friends

Everything was amazing. Very clean and organized. All staff was helpful. We loved it

By on Aug 20, 2020

Review comment responded on Aug 21, 2020

Dear Guest, It is an honor to know you loved all aspects of our Hyatt Zilara Cap Cana. We are looking forward to welcoming you soon. Kindest regards, Victoria Balbuena Social Media Coordinator Hyatt Ziva y Zilara Cap Cana

1
Partner Couples Friends Family

We bought an ADULTS ONLY ALL INCLUSIVE experience. There were ZERO restaurants open for breakfast and for lunch the snack bar was open (pizza or hamburgers) We had a choice to go eat at an indoor buffet with CHILDREN (Why would you offer any dining indoors during a pandemic while you have 5 outdoor restaurants closed? Last time i checked ADULTS ONLY meant no Children. We were served WOODEN cutlery for room service which made the flavorless food taste like wood. Trying to eat soup with a wooden spoon was next to impossible. For the entertainment, again we were allowed to go to the CHILDREN side or do nothing at night. Why would you sell an ADULTS ONLY ALL INCLUSIVE vacation and then ask us to go with the CHILDREN? CLOSE THE ADULTS side completely if you can not provide what you are selling. Stressful to eat and glad to be home. Worst part is we recommended this to two couples who came and has the same terrible experience. For vegan options at the snack bar, there was not even a veggie burger. Pizza every day or nothing at all. Thank you for the experience. We all live in Bavaro.

By , from Bavaro on Aug 19, 2020

Review comment responded on Aug 19, 2020

Dear Guest, Your opinion is very important to us and you can be sure that we will never cease our efforts to comply with our guests’ needs and expectations. We really hope to consider coming back to our hotel and give us the opportunity to change your impressions. Kindest regards, Victoria Balbuena Social Media Coordinator Hyatt Ziva and Zilara Cap Cana

5
Family Family with small children Friends

The resort is really amazing one of the best that I have seen, and the the staff best people too, specially jojo in entertainment and ignacia in the bar, ai can not tell which restaurant is the best: we tried the french Polynesia, the tempest, the shutter, the asian, italian, navigator, we also received two special dining : one in the italian because my daughter is a food blogger and at the end to say good bye , we are a very big group and everybody had the same opinion, ahh important ... best cahipiriñas ever, thanks everyone to do my vacation one of the best in my life

By , from Miami lakes on Aug 16, 2020

Review comment responded on Aug 17, 2020

Dear Luly, It is truly an honor to know your group enjoyed a great family vacation, especially due to our gastronomic offer, wonderful staff, and great drinks. We are looking forward to welcoming you all once again. Kind regards, Victoria Balbuena Social Media Coordinator Hyatt Ziva and Zilara Cap Cana

Hyatt Zilara Cap Cana - Adults Only- All Inclusive

Boulevard Zona Hotelera, Punta Cana, La Altagracia 23000
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