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Riu Palace Pacifico All Inclusive

4.0 out of 5.0

Recent guest reviews

Overall it was great. You can hear everything in the rooms because of all the tile. The maids pushing their carts was so loud and disturbing. I wish their entertainment was better, and they had a better sound system at pool. Food was ok. They need to allow for reservations at the gourmet rooms. You have to line up outside like cattle, very early in hopes to get in.

Overall very nice resort. Food was very good and bountiful. Staff was outstanding. Hotel could use a little updating, but it was immaculate. Would have enjoyed a little more activity.

This hotel is really quite nice. It is compact and smaller than we are used to, but it has a lot of character. We've stayed at over 15 all-inclusive resorts and can honestly give this a thumbs up. Its a couple steps up from RIU Jalisco and Vallarta. Room=Great, nice views, well maintained. Bed was a little hard, but staff brought up an extra pad upon request and it was much better. Drinks=Great, good liquors, staff was knowledgeable, outgoing and friendly but no sloppy tiki bar stuff. Food=plentiful and good variety. Not extremely flavorful but that's ok you can add your own spices. Restaurant hours=Not Good. Specialty restaurants do not take reservations and they are only open until they fill up then close without warning. Most start at 6:30 pm and close around 9:00 pm. If you are not in line or have a pager, you are turned away. We arrived 40 minutes BEFORE they closed and they declined to accept us. The buffet turned out to be even better than the Specialty Restaurant that night. The best thing is we were NEVER hounded by either time-share or excursion sales persons. Only one pool but it didn't seem too crowded. Animation crew has a few things to do but most were blah. Shows were entertaining, but nothing special. They tried. It was great value for your money here. Not much for kids here so I would not recommend for families

Great get away with our friends. Fine dining and outstanding service. Didn't leave the resort all week.

Staff was always pleasant and willing to help. In every way, a great experience.

Very nice experience, we went for a destination wedding a family member was having at Riu Palace. We visited another Riu resort and preferred this one. We upgraded to a two bedroom suite with an ocean view since we are a family with two young children and loved our room. Very clean. The staff did every thing they could to quickly meet our needs. No complaints at all.

My wife and I wanted a short getaway from LA and the hotel and the value met our expectations

Was disappointed compared to other Palace properties we've stayed out. The food was not very good, especially the lunch selections. Also the entertainment wasn't very good. There were no robes in the rooms and the wifi was poor. The Palace was exactly the same as Roy Jalisco and I expected a nicer property.

I have stayed at other RIUs in the past so I didn't expect this. Our room, sheets, bathroom were dirty. Someones underwear on our balcony when we got there. No new room offered. The staff is offended that you're asking them for anything. Food is mass produced and not fresh. Sometimes after a night out on the town I they'll give you a 7:30am wake up call you didn't ask for. Stay somewhere else.

Great week with helpful staff. Close to affordable golf, cold beverage, and clean beach. Trifecta!!

Everything was great except the black mold in the room and the misty smell in the room..buffet could have a little better food options. Guacamole was delicious! And the staff were great!!

This is our fourth Rui so far. Overall, what we would have expected in terms of food and entertainment. The room was what we have come to expect with a a great view. The pool and food were good. The service was lack luster compared to other Rui's we have stayed at. Many times the wait staff were slow to get us set up and needed additional prompting to help us through the meals. With two small children with us, we found this disappointing. In the past we would find wait staff we liked and stick with them the whole time for pool side service as well as meals, but this time, we found only one waitress, that gave that kind of effort and her section was always full. Our bathroom was not cleaned daily, which was a disappointment as well. I had to bath my 3 yr old most days and the tub would be messy with sand many times from the day before. We also ran out of shampoo and lotion and had to go to the front desk to ask for more the day before we left. Has our room been properly attended to this would not have happened.

Horrible food. Hotel staff not professional. Numerous reques to clean the room were ignored

The RPP is a very nice hotel on the beach in Nuevo Vallarta, Mexico. The all-inclusive format provides a junior suite room, balcony, great food in the buffet plus four ala carte restaurants. The pool is large, with an additional infinity pool attached, and the beach offers a lot of seating with umbrellas available for daily rental at a nominal fee. The food is very good, and the lobby bar provides evening entertainment with a pianist/singer. Nightly entertainment in the form of theater shows is provided, as well as music for dancing before and after. Not to everyone's taste, but it is pretty much all there is to do after dinner. There is no nightclub or disco, although there is comfortable outdoor area for enjoying the night air. Clientele is typically age 40 plus, and there were not many children during our recent visit. Staff is super friendly, attentive, and enjoyable and the hotel is maintained very well. There is daily entertainment at the pool, including water aerobics, a "crazy game" contest, water polo or water volleyball, beach volleyball, bocce ball, and other beach games. all available if you choose to participate. The pool bar is the best we have ever encountered, with built in tables and seats in the water. Little has changed since our first visit four yrs ago, and we consider it to be a great vacation spot.

Our 20th stay at this resort so we are obviously BIG fans. Amenities are superb but it is really the staff that makes you anxious to return. We love it!

Had a good time. Staff is very helpful. Food was acceptable and in a few cases very good.

Sent 5 days here after recuperating from our daughters wedding in PV and Las Caletas. We thought the hotel to not be lacking in anything. Huge variety of food, clean grounds and beach. Very polite and attentive staff. They had Dos XX on draft which happens to be one of my favorite beers. We went to all of the specialty restaurants, had no trouble getting into any of them, some with a bit of a wait, others we just walked in. The buffet had something for everyone, we also went to the steak house for their buffet lunch several times. Drinks were not strong, but that was OK, if you want a buzz stick to the beer or wine. We spent most of our time on the beach and Jose Luis worked his tail off getting us drinks from the bar. Water was a little chilly but it was January. My husband went sailing several times in their little catamarans and he had a blast doing that. They have a few beach vendors congregated in a hut on the right side of the beach, expect to bargain them down to about 50% of their initial asking price, but the jewelry was of good quality and we bought a lot, being very happy with the price. Cheaper than in PV. Occasionally they walk around to the guests on the beach but were not pushy at all. . We walked along the beach to Bucerias and wandered around the open air market they have which was fun, but it's a hike, maybe 4 miles round trip. Shows were a little lame but entertaining to watch. But they have a live band in the eves that was fun to dance to.

It is a wonderful place to stay and the staff was friendly. Highly Recommended!

The service was amazing and all staff was very attentive to our needs and wants. My favorite bartender was Arturo he went above and beyond to get you what you needed. He can be found at the sports bar which is a 24/7 service for all your needs. Overall great experience.

We checked in and the person said we had a room on the second floor, but could offer one on the 8th floor in 2 days, as we were staying through Christmas. Both rooms were great, but the view from the second one was awesome. The facilities are wonderful. Well maintained, and very clean. The food at the buffet was very good with lots of choice, so we felt no need to try the a la carter restaurants.

Av de los Cocoteros - Lote 2 Nuevo Vallarta NAY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a mile (2 km) of Playa Bucerias, Riu Palace Pacifico All Inclusive is within 3 miles (5 km) of Flamingos Golf Club. This 4-star resort welcomes guests with 445 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's on the beach and also near El Cora Crocodile Sanctuary and Plaza Lago Real Shopping Center.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:30 AM to 11:30 AM. This resort is home to 5 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

The 445 air-conditioned accommodations feature balconies and afford space to spread out with separate bedrooms and sitting areas. Plasma TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer jetted tubs, hair dryers, and designer toiletries. Minibars, coffee makers, and free bottled water are also standard.


Property features

At Riu Palace Pacifico All Inclusive, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Other amenities at this all-inclusive resort include a health club, a sauna, and free WiFi in public areas.

Room options

Junior Suite

Full 2 | King 1 | Sleeps 4

Jr Suite Partial Oceanview

Full 2 | King 1 | Sleeps 4

Junior suite ocean view

Full 2 | King 1 | Sleeps 4

Suite jacuzzi ocean view

King 1 | Sleeps 2

Guest reviews for Riu Palace Pacifico All Inclusive

Everyone (41) Couples (147) Family (75) Friends (25) Other (8)
4

nice hotel great pool

Everyone

Overall it was great. You can hear everything in the rooms because of all the tile. The maids pushing their carts was so loud and disturbing. I wish their entertainment was better, and they had a better sound system at pool. Food was ok. They need to allow for reservations at the gourmet rooms. You have to line up outside like cattle, very early in hopes to get in.

By , from Las Vegas, NV on Jul 19, 2017

4

nice family resort

Everyone

Overall very nice resort. Food was very good and bountiful. Staff was outstanding. Hotel could use a little updating, but it was immaculate. Would have enjoyed a little more activity.

By , from Jackson, MS on Jul 5, 2017

4

not bad, had a good time. 8 out of 10.

Couples

This hotel is really quite nice. It is compact and smaller than we are used to, but it has a lot of character. We've stayed at over 15 all-inclusive resorts and can honestly give this a thumbs up. Its a couple steps up from RIU Jalisco and Vallarta. Room=Great, nice views, well maintained. Bed was a little hard, but staff brought up an extra pad upon request and it was much better. Drinks=Great, good liquors, staff was knowledgeable, outgoing and friendly but no sloppy tiki bar stuff. Food=plentiful and good variety. Not extremely flavorful but that's ok you can add your own spices. Restaurant hours=Not Good. Specialty restaurants do not take reservations and they are only open until they fill up then close without warning. Most start at 6:30 pm and close around 9:00 pm. If you are not in line or have a pager, you are turned away. We arrived 40 minutes BEFORE they closed and they declined to accept us. The buffet turned out to be even better than the Specialty Restaurant that night. The best thing is we were NEVER hounded by either time-share or excursion sales persons. Only one pool but it didn't seem too crowded. Animation crew has a few things to do but most were blah. Shows were entertaining, but nothing special. They tried. It was great value for your money here. Not much for kids here so I would not recommend for families

By on Jun 6, 2017

5

amazing value and service

Everyone

Great get away with our friends. Fine dining and outstanding service. Didn't leave the resort all week.

By , from bellingham, wa on May 20, 2017

5

beautiful resort, on the beach.

Everyone

Staff was always pleasant and willing to help. In every way, a great experience.

By , from St Charels, MO on May 1, 2017

5

peaceful hotel, right on the beach, amazing staff

Everyone

Very nice experience, we went for a destination wedding a family member was having at Riu Palace. We visited another Riu resort and preferred this one. We upgraded to a two bedroom suite with an ocean view since we are a family with two young children and loved our room. Very clean. The staff did every thing they could to quickly meet our needs. No complaints at all.

By on May 1, 2017

4
Everyone

My wife and I wanted a short getaway from LA and the hotel and the value met our expectations

By on Apr 20, 2017

3

great beach and staff

Everyone

Was disappointed compared to other Palace properties we've stayed out. The food was not very good, especially the lunch selections. Also the entertainment wasn't very good. There were no robes in the rooms and the wifi was poor. The Palace was exactly the same as Roy Jalisco and I expected a nicer property.

By on Mar 20, 2017

2

pretty beach. dirty hotel. staff unwilling to help

Everyone

I have stayed at other RIUs in the past so I didn't expect this. Our room, sheets, bathroom were dirty. Someones underwear on our balcony when we got there. No new room offered. The staff is offended that you're asking them for anything. Food is mass produced and not fresh. Sometimes after a night out on the town I they'll give you a 7:30am wake up call you didn't ask for. Stay somewhere else.

By , from Austin, TX on Mar 5, 2017

4

as nice as the photos!

Everyone

Great week with helpful staff. Close to affordable golf, cold beverage, and clean beach. Trifecta!!

By , from Minnesota on Mar 5, 2017