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Recent guest reviews

The reviews rating this property at 3.8 are kind. Besides the standard issues one could have with a hotel like overall condition, cleanliness, staff efficiency, etc.; the layout of this property is a bit bizarre. The rooms are spread out in buildings that are on VERY steep hills located over hundreds of acres making it impossible to walk from almost any room on the property to the restaurants, bar, or pool. And since you're not allowed to bring your car to the room, the ONLY way to get from your room to anything else is to call for the shuttle, which is a beat up p-o-s that takes about 10-25 minutes each time. When you're staying at an all-inclusive hotel, food quality is important, and the food here is very mediocre. The upshot is that the staff themselves are extremely pleasant and attentive. My lower rating on staff was because of inefficiency, which no doubt is caused by management issues, a lack of capital, or both. Unless you're getting one hell of a deal on your room, and you're willing to accept some meaningful compromises, stay elsewhere!

Great experience! One of the best vacations where I could just relax and sit back and enjoy the views they had around the resort.

The resort Is big and it is on the Hills, altogh bellboys kindly offer you ride anyway you have to walk a lot. The facilites many and vast. The food Is ok. Dont expect much variaty. The service Is slow and they do expect tips. Special mention to marco great Walter. The beach is a bit far but once you get Theresa they treath you very well. I would come back foto the rigth price

Carretera Punta Mita km 0.2 La Cruz de Huanacaxtle NAY

Hotel highlights

  • Free WiFi in public areas
  • Free uncovered valet and uncovered self parking
  • Onsite dining
  • Outdoor pool

Grand Matlali Hills Resort & Spa Natural Experiences places you within 2 miles (3 km) of Playa Bucerias and La Cruz Sunday Market. This 90-room, 4.5-star property has an outdoor pool along with free valet parking and a fitness center.


Dining

Enjoy dining at Restaruant Rodizzio, one of 3 onsite restaurants.


Rooms

All of Grand Matlali Hills Resort & Spa Natural Experiences's 90 air-conditioned rooms provide balconies, minibars, and coffee makers. Guests can expect to find 32-inch flat-screen TVs with cable channels. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include ceiling fans, safes, and phones.


Property features

Grand Matlali Hills Resort & Spa Natural Experiences features an outdoor pool, a children's pool, and a fitness center. Free valet and self parking are available, and there's also an airport shuttle for a fee. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a spa tub, a rooftop terrace, and free WiFi in public areas.

Room options

Tropical View Junior Suite - All Inclusive

1 King Bed and 1 Twin Sofa Bed | 2 Double Beds | Sleeps 4

Ocean View Junior Suite - All Inclusive

1 King Bed and 1 Twin Sofa Bed | 2 Double Beds | Sleeps 4

Tropical View Junior Suite - European Plan

1 King Bed and 1 Twin Sofa Bed | 2 Double Beds | Sleeps 4

Tropical View All Inclusive - Kids Free

1 King Bed and 1 Twin Sofa Bed | 2 Double Beds | Sleeps 4

Guest reviews for Grand Matlali Hills Resort & Spa Natural Experiences

Everyone (4)
3
Everyone

By on Jul 27, 2020

Review comment responded on Aug 5, 2020

Thank you for your visit. regards

2
Everyone

The reviews rating this property at 3.8 are kind. Besides the standard issues one could have with a hotel like overall condition, cleanliness, staff efficiency, etc.; the layout of this property is a bit bizarre. The rooms are spread out in buildings that are on VERY steep hills located over hundreds of acres making it impossible to walk from almost any room on the property to the restaurants, bar, or pool. And since you're not allowed to bring your car to the room, the ONLY way to get from your room to anything else is to call for the shuttle, which is a beat up p-o-s that takes about 10-25 minutes each time. When you're staying at an all-inclusive hotel, food quality is important, and the food here is very mediocre. The upshot is that the staff themselves are extremely pleasant and attentive. My lower rating on staff was because of inefficiency, which no doubt is caused by management issues, a lack of capital, or both. Unless you're getting one hell of a deal on your room, and you're willing to accept some meaningful compromises, stay elsewhere!

By on Apr 16, 2018

Review comment responded on Apr 17, 2018

Thank you for your feedback. We are truly sorry that you have had a bad experience satying with us. It is our major concern that our guests have a pleasent time during their vacations. We are going to work hard to solve this issues. We hope to have in the future another chance to welcome you and not only achieve but exceed your expectations.

5
Everyone

Great experience! One of the best vacations where I could just relax and sit back and enjoy the views they had around the resort.

By on Jul 28, 2017

Review comment responded on Jul 31, 2017

Thank you! It was a pleasure to have you with us and we look forward to welcome you again

4

nice selvatic resort

Everyone

The resort Is big and it is on the Hills, altogh bellboys kindly offer you ride anyway you have to walk a lot. The facilites many and vast. The food Is ok. Dont expect much variaty. The service Is slow and they do expect tips. Special mention to marco great Walter. The beach is a bit far but once you get Theresa they treath you very well. I would come back foto the rigth price

By , from Guanajuato on Aug 21, 2018

Review comment responded on Aug 23, 2018

Mr Ivan, thank you for your feedback. It is apreciated since all the feedback is important so we can improve our services. we hope to see you soon again

Grand Matlali Hills Resort & Spa Natural Experiences

Carretera Punta Mita km 0.2, La Cruz de Huanacaxtle, NAY 63734
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