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Recent guest reviews

This a very beautiful resort, and the staff is extremely warm and friendly. The only down side is not having a beach on their property

The service is very good, the location and the fact of having a beach club was a highlight. I didn’t like that the administration charged us for a stained bedsheet due to a skin cut the first day but only told us when we left after 6 days. Lobby coordination did mistakes a couple of days in our dinner reservations. The “free” wifi doesn’t really work so you need to pay per device in a 5 star hotel? A really bad thing is that if you are in a guest room that has room to room connection, you can hear a lot the other room. They were nice enough to keep the other room empty during our stay.

This is a beautiful property and the staff is amazing. Just do not expect if you are all inclusive to have a bar in your room or beers, pops and water brought to you even if you ask. Also the food is mediocre at best. No buffet just 3 options for dinners but the views are amazing. The beach bar and food is the best by far. Definitely get a villa with the private pool you will not hate it at all.

The reviews rating this property at 3.8 are kind. Besides the standard issues one could have with a hotel like overall condition, cleanliness, staff efficiency, etc.; the layout of this property is a bit bizarre. The rooms are spread out in buildings that are on VERY steep hills located over hundreds of acres making it impossible to walk from almost any room on the property to the restaurants, bar, or pool. And since you're not allowed to bring your car to the room, the ONLY way to get from your room to anything else is to call for the shuttle, which is a beat up p-o-s that takes about 10-25 minutes each time. When you're staying at an all-inclusive hotel, food quality is important, and the food here is very mediocre. The upshot is that the staff themselves are extremely pleasant and attentive. My lower rating on staff was because of inefficiency, which no doubt is caused by management issues, a lack of capital, or both. Unless you're getting one hell of a deal on your room, and you're willing to accept some meaningful compromises, stay elsewhere!

Great experience! One of the best vacations where I could just relax and sit back and enjoy the views they had around the resort.

The resort Is big and it is on the Hills, altogh bellboys kindly offer you ride anyway you have to walk a lot. The facilites many and vast. The food Is ok. Dont expect much variaty. The service Is slow and they do expect tips. Special mention to marco great Walter. The beach is a bit far but once you get Theresa they treath you very well. I would come back foto the rigth price

Carretera Punta Mita km 0.2 La Cruz de Huanacaxtle NAY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining
  • 3 outdoor pools

Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive places you 1.7 mi (2.7 km) from Playa Bucerias. This 154-room, 4.5-star property welcomes guests with 3 outdoor pools, 4 restaurants, and free in-room WiFi.


Dining

Enjoy the ocean views at Restaurant Rodizzio, one of 4 onsite restaurants.


Rooms

Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, coffee makers, and ceiling fans are other standard amenities.


Property features

At Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive, guests enjoy 3 outdoor pools, a children's pool, and a gym. You can take advantage of free parking, along with a free beach shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include 4 spa tubs, a rooftop terrace, and free WiFi in public areas.

Room options

Junior Suite Double - All Inclusive

2 Double Beds | Sleeps 4

Villa, 2 Bedrooms Pool Terrace - All Inclusive

1 King Bed, 1 Double Bed and 1 Twin Sofa Bed | Sleeps 6

Suite, 1 King Bed - All Inclusive

1 King Bed | Sleeps 3

Junior Suite King - All Inclusive

1 King Bed | Sleeps 3

Guest reviews for Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive

Everyone (4) Couples (1) Family (1)
5
Family

This a very beautiful resort, and the staff is extremely warm and friendly. The only down side is not having a beach on their property

By on Jul 5, 2022

Review comment responded on Jul 5, 2022

Hello MR. Mathews!! It is a pleasure to receive your comments, we hope you can come again to have even better vacations.

3
Family with small children

The service is very good, the location and the fact of having a beach club was a highlight. I didn’t like that the administration charged us for a stained bedsheet due to a skin cut the first day but only told us when we left after 6 days. Lobby coordination did mistakes a couple of days in our dinner reservations. The “free” wifi doesn’t really work so you need to pay per device in a 5 star hotel? A really bad thing is that if you are in a guest room that has room to room connection, you can hear a lot the other room. They were nice enough to keep the other room empty during our stay.

By on Apr 26, 2022

Review comment responded on May 10, 2022

Dear Guest, please accept our apology for all the inconveniences that you may have experienced during your visit at our hotel. It is not nice to know that you did not have a pleasent time. We are sorry about the inconveniences. We appreciate that you have taken the time to give us this feedback and truly hope to have a second chance to pamper you as you deserve.

4
Partner Couples Friends

This is a beautiful property and the staff is amazing. Just do not expect if you are all inclusive to have a bar in your room or beers, pops and water brought to you even if you ask. Also the food is mediocre at best. No buffet just 3 options for dinners but the views are amazing. The beach bar and food is the best by far. Definitely get a villa with the private pool you will not hate it at all.

By on Jan 25, 2022

3
Everyone

By on Jul 27, 2020

Review comment responded on Aug 5, 2020

Thank you for your visit. regards

2
Everyone

The reviews rating this property at 3.8 are kind. Besides the standard issues one could have with a hotel like overall condition, cleanliness, staff efficiency, etc.; the layout of this property is a bit bizarre. The rooms are spread out in buildings that are on VERY steep hills located over hundreds of acres making it impossible to walk from almost any room on the property to the restaurants, bar, or pool. And since you're not allowed to bring your car to the room, the ONLY way to get from your room to anything else is to call for the shuttle, which is a beat up p-o-s that takes about 10-25 minutes each time. When you're staying at an all-inclusive hotel, food quality is important, and the food here is very mediocre. The upshot is that the staff themselves are extremely pleasant and attentive. My lower rating on staff was because of inefficiency, which no doubt is caused by management issues, a lack of capital, or both. Unless you're getting one hell of a deal on your room, and you're willing to accept some meaningful compromises, stay elsewhere!

By on Apr 16, 2018

Review comment responded on Apr 17, 2018

Thank you for your feedback. We are truly sorry that you have had a bad experience satying with us. It is our major concern that our guests have a pleasent time during their vacations. We are going to work hard to solve this issues. We hope to have in the future another chance to welcome you and not only achieve but exceed your expectations.

5
Everyone

Great experience! One of the best vacations where I could just relax and sit back and enjoy the views they had around the resort.

By on Jul 28, 2017

Review comment responded on Jul 31, 2017

Thank you! It was a pleasure to have you with us and we look forward to welcome you again

4

nice selvatic resort

Everyone

The resort Is big and it is on the Hills, altogh bellboys kindly offer you ride anyway you have to walk a lot. The facilites many and vast. The food Is ok. Dont expect much variaty. The service Is slow and they do expect tips. Special mention to marco great Walter. The beach is a bit far but once you get Theresa they treath you very well. I would come back foto the rigth price

By , from Guanajuato on Aug 21, 2018

Review comment responded on Aug 23, 2018

Mr Ivan, thank you for your feedback. It is apreciated since all the feedback is important so we can improve our services. we hope to see you soon again

Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive

Carretera Punta Mita km 0.2, La Cruz de Huanacaxtle, NAY 63734
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