Our stay was nice, but is hard to say since the hotel only had half the staff due to the pandemic. My husband was disappointed the food choices (some were closed). Also at the breakfast buffet- since we weren't able to serve ourselves due to COVID, we had to wait and they only had 1 -2 people working depending on the day. Also since there were less people to eat the food, the French toast and pancakes were hard and clearly old. However the Italian restaurant was amazing! They did a really great job at keeping everything clean. I am sure under normal circumstances I would have no complaints.
It was a nice stay. Food was good. Nice staff. Room was clean. Alcoholic drinks were not as good as we expected.
Loved the restaurant choices and the overall staff. Resort was just easy and very accommodating. Needs a work out facility but walking/running path by resort was very nice.
Bartenders Leo, Carlos and Jesus were just absalutley the best. Always firendly always gave one something to drink even when ya had no idea what ya wanted. Sercive was great. Food was amazing. View is amazing there.
We liked the all inclusive. Food and beverage was very good. Not happy with the service of lady waiter at their Mexican restaurant . On our last night my daughter had several bed bugs bites.
The rooms have a strong smell of mold under the wood outside the showers it's full of mold needs to be removed or replace often
After a long wedding weekend and multiple flights, my wife and I just wanted to go to our room and rest. But as soon as we got there we were bombarded with sales pitches for extra services. When I finally got stern and told them I wanted to go to our room, we were greeted in our room with maintenance banging on pipes above us. When I called the front desk we were told it would only last about 10 minutes. 40 minutes later we were finally able to get some sleep only to be disturbed by a nightly show which occurred right outside our room. And the all-inclusive food is terrible. We did not leave the hotel and my wife got food poisoning on the second day which lasted about 3 days. When I told the head concierge about this he did not even apologize. I cannot believe I paid so much to be treated like that. Save yourself the trouble and book somewhere else!
Overall Dreams was nice, the beachfront access and view were outstanding and most of the food good, especially the Mexican (as i would expect). The dinner restaurants were fine which I expected for the value we paid. I see a lot of silly complaints on the food but people need to manage expectations as this is not a 5 star resort. There are plenty of great dinner restaurants within a 10-15 minute drive. Although Old downtown is like 10 mi away, it's a 40-45 min. drive so we never made it. Although it was not adults only, I was hoping for more pool fun/an adults specific pool with music, etc and at least 1 bar with upbeat music at night but neither were available which was a miss for my group.
The staff members there are all simply wonderful, they are kind, courteous and very accommodating. The hotel is very clean and rooms are comfortable. The location of the hotel is not great, it takes about 25 minutes to get into Puerto Vallarta, there is not a lot to do within walking distance. The food is not great, but the drinks are good, Oceana has the best food for all meals. The spa is very enjoyable. The three most frustrating things are the check in time which took almost an hour, immediately after checking in the concierge will try to sell you on information meetings for their version of a time share type set up and my room did not have hot water in the shower everyday but the bathtub did (weird). The WiFi was an emotional roller coaster, with it going up and down. All in all, I enjoyed my stay and was sad to go home but next time I might try one of their sister hotels that is closer to Puerto Vallarta.
The staff was very friendly and helpful. The food ranged from okay to terrible. The rooms were not as described and smelled terribly musty. The beds were very comfortable and the pools and beach were very nice. I had an okay time, but will not return or recommend.
Love this place . 85 degrees in December. 3 pools with 3 DIFFERENT temperatures. Sea water 80 degrees. Amazing staff. Bar as u get out of the taxi. Local town of Bucerías 15 minutes away. Airport 20 minutes. Down town Puerto Vallarta 25 minutes perfectly safe all hours of the night. Forget Hawaii.
The hotel is nice. I would call it minimalist in style; if you like opulent this is not for you. It's not really my style either, but it did grow on me. The room was very simple, but very clean. the staff is wonderful and most of the food was very good. I would say improvements could be made as far as nightlife activities. If you want to listen to music, dance or see a show, this is not for you. If you want to relax pool or beach side, this is a great hotel.
Horrible. For a four star all-inclusive hotel this is just terrible. 1. Let's start with food. I can understand small portions, as people can waste food. However, small portions and terrible food is not a good combo. For Example, they have buffet, italian, steak and seafood restaurants. Steaks were chewy, and fatty and just plain disgusting. Italian and Mexican places were OK, nothing special but at least OK. The problem was not that they were bad, but that they were closed for half of my stay. The seafood place, the one I was looking forward to the most was atrocious. They had mahi mahi and fish-of-the-day as the two fish dishes. So, and I wish that mahi mahi was good, but unfortunately it was not. One day they served something that stunk, and looked as it it was just taking out of the trash can. Salad was poorly washed and had sand in it. So, again, the #1 reason to go to a good all-inclusive place is food, and food was atrocious. 2. "Friendly Staff" - OMG! stuff was rude! They argued about everything!. For example, we ordered 4 shrimp dishes. They bring 1. I ask the server where are the other three, and the guy argues that I asked for one. this happened multiple times. Salad with sand in it from above - they tried to convince me that I put salt on my salad. The stinky fish? - argued that it did not smell. OMG, I'm the guest, just say sorry and fix your mistakes, I should not be arguing with staff on my vocation. 3. ENJOY AT YOUR OWN RISK.
Visited the hotel with 2 kids, many space for kids in pool and kids club.
Beautiful hotel, very clean, very courteous and helpful staff, beautiful and perfectly swimmable beach. Family friendly (our kids are 8 & 10). Definitely recommend upgrading to ocean view. Rooms were large and very comfortable. Negatives: Only 4 pools on a medium size campus, all pools are shallow and quickly get boring. Food quality and selection was mediocre, restaurant selection was very limited. All in all, a solid Mexico resort on the West Coast for the price.
Dreams Villamagna Nuevo Vallarta - All Inclusive places you next to Nuevo Vallarta Beach and within a few miles (5 km) of other popular attractions like Playa Bucerias. This 229-room, 4-star resort has 3 outdoor pools along with a full-service spa and 5 restaurants.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to noon. There are ample dining options with 5 onsite restaurants, including World Cafe, which specializes in international cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
The 229 accommodations feature balconies and afford space to spread out with sitting areas. 49-inch LCD TVs come with satellite channels and DVD players. Beds sport premium bedding and down comforters, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Free bottled water, ceiling fans, and laptop-compatible safes are other standard amenities.
Guests of Dreams Villamagna Nuevo Vallarta - All Inclusive have access to a full-service spa, 3 outdoor pools, and a fitness center. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a spa tub, an outdoor tennis court, and conference space.
Our stay was nice, but is hard to say since the hotel only had half the staff due to the pandemic. My husband was disappointed the food choices (some were closed). Also at the breakfast buffet- since we weren't able to serve ourselves due to COVID, we had to wait and they only had 1 -2 people working depending on the day. Also since there were less people to eat the food, the French toast and pancakes were hard and clearly old. However the Italian restaurant was amazing! They did a really great job at keeping everything clean. I am sure under normal circumstances I would have no complaints.
Dear guest. Thank you for sharing your review. It is truly valuable to us as this allows us to improve our service and product levels. It is a great sadness to read about your overall disappointing experience, for this, we offer our sincerest apologies. Unfortunately, we haven't heard your feedback while you were at the resort in order to create a much better vacation experience. On a daily basis, we strive to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Kind regards. Monserrat Rico E-concierge
It was a nice stay. Food was good. Nice staff. Room was clean. Alcoholic drinks were not as good as we expected.
Dear guest. We thank you for taking the time to share your comments. It was a big pleasure being your hosts during your recent getaway. We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service, especially about the culinary experience and our attentive staff. We strive to deliver the most memorable experience to our entire valued guest. On the other hand, we regret to learn that we have not fulfilled your expectations regarding our drink selection. Please, be certain that we take your feedback seriously, and we will work on our areas of opportunity to deliver better service to our guests. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the future. Warm regards. Monserrat Rico E-concierge Dreams Villamagna, Nuevo Vallarta
Loved the restaurant choices and the overall staff. Resort was just easy and very accommodating. Needs a work out facility but walking/running path by resort was very nice.
Bartenders Leo, Carlos and Jesus were just absalutley the best. Always firendly always gave one something to drink even when ya had no idea what ya wanted. Sercive was great. Food was amazing. View is amazing there.
Dear Alex. Thank you for taking the time to write and share your recent experience at Dreams Villamagna. We are delighted that you enjoyed all the details that we take pride in offering to our guests, mainly from Leo, Carlos, and Jesus in our bars. As is our regular practice, we were happy to share your lovely remarks with our team who take such pride in ensuring that all our guests only receive the very best service. Once again, we thank you for taking the time to share such a wonderful review of your experience with us. We look forward to having the pleasure to host you in the near future. Kind regards. Monserrat Rico E-concierge
We liked the all inclusive. Food and beverage was very good. Not happy with the service of lady waiter at their Mexican restaurant . On our last night my daughter had several bed bugs bites.
Dear SM. Thank you for taking the time to share such a detailed overview of your stay. Our guest’s feedback is truly appreciated in our constant commitment to improving our service levels. Thank you for sharing your feedback with us. We are glad to hear that you took pleasure in our culinary experience at Dreams Villamagna. On the other hand, we would also like to apologize If at any point our collaborator seems to be rude or not attentive. Know that this is the exact opposite of what we pride ourselves on. We truly value our guests and understand how important it is to offer exceptional service. We take your comments very seriously, and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With that said we look forward to having the opportunity to host you again and hopefully renew your confidence in our resort and service. Warm regards Monserrat Rico E-concierge Dreams Villamagna, Nuevo Vallarta.
The rooms have a strong smell of mold under the wood outside the showers it's full of mold needs to be removed or replace often
Dear guest. Thank you for sharing your feedback. Your comments are truly valuable to us as this allows us to improve our service and product levels. We have taken note of our areas of opportunity that you have kindly mentioned in your review. Please feel confident that we will take the proper measures to prevent this from occurring in the future. We take your comments very seriously, and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With that said we look forward to having the opportunity to host you again and hopefully renew your confidence in our resort and service. Warm regards. Monserrat Rico E-concierge and social media coordinator.
After a long wedding weekend and multiple flights, my wife and I just wanted to go to our room and rest. But as soon as we got there we were bombarded with sales pitches for extra services. When I finally got stern and told them I wanted to go to our room, we were greeted in our room with maintenance banging on pipes above us. When I called the front desk we were told it would only last about 10 minutes. 40 minutes later we were finally able to get some sleep only to be disturbed by a nightly show which occurred right outside our room. And the all-inclusive food is terrible. We did not leave the hotel and my wife got food poisoning on the second day which lasted about 3 days. When I told the head concierge about this he did not even apologize. I cannot believe I paid so much to be treated like that. Save yourself the trouble and book somewhere else!
Dear guest. Thank you for taking the time to share such a detailed overview of your stay. Our guest’s feedback is truly appreciated in our constant commitment to improving our service levels. You seem to have encountered a number of deficiencies which are atypical and not reflective of our brand experience. If your stay was marred by these circumstances, we can only renew our apologies. Rest assured that we have briefed our team at great length about your comments in order to not have these unfortunate events happen again. It is important to say that we didn't have the pleasure to know all before you left the resort, we would prefer to offer you more personalized assistance and give the attention that you deserved. Now, by these circumstances, we can only renew our apologies and we hope that we can have the pleasure to contact you as soon as possible. We truly appreciate your review since this allows us to better understand our strengths and weaknesses to improve our level of service. We look forward to welcoming you back to provide you the memorable stay that you deserve. Warm regards. Monserrat Rico E-concierge and social media coordinator.
Dear guest. Thank you for taking the time to rate your stay at our resort. Please receive our apologies for falling short of your expectations. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future. Best regards. Monserrat Rico E-concierge and social media coordinator.
Dear guest. Thank you for staying with us and providing us with your review. We regret to learn of your experience at our resort and your dissatisfaction on the service provided. We regret not meeting your expectations during your recent getaway. We would like to had the pleasure to opportunely hear your comments while you were at the hotel in regards to personalize the vacation experience. While we understand the way you feel about the situation experienced during your stay, we do hope that our reply restores some semblance of trust in us. Kind regards Monserrat Rico E-concierge