Staff was amazing
Service was poor. No elevators. Beach too far from rooms
The grounds were beautiful, food was good, and staff were all very nice and accommodating. Bar service could be slow as only one worked at each at a time. No swim up bar. Entertainment staff were excellent. Overall great trip
Very good place but gets a little too crowded with all the locals coming to spend the weekend
This place was promoting themselves as 5 stars hotels but in reality it should be 3 stars. They don’t have nothing that appears to be a 5 stars hotel. Food was cheap, tasted bad, food quality was awful and they didn’t have international drinks, alcohol brands never heard of, i saw a bombay saohire but they said was for member only so we drove to a local liquor store so we can enjoy ehile we stay there! Ee also went to eat out few times to enjoy better food. This is not a place to stay. No goodies in the bathroom other than shampoo and shower gel. Only 2 towels in the bathroom!! Very poor place !! 😞😞
Room service after restaurants close by 10 pm is tuna salad, chicken salad or fruit plate. That is their 24 hour room service. There were several couples a day at the front desk complaining about flooding in their rooms
Nice property with a great beach. I felt like the entertainment were kids trying to cater to grown-ups.
I really enjoyed my vacation for the most part. I loved the entertainment team, and the bartenders. The entertainment crew is what makes me want to come back again. They are very interacted with the guests. The food was pretty good but I think you should have more options for people who doesn’t eat pork and beef. Such as more chicken options, Turkey, and seafood. The room service menu needs to be updated. The options are basically the same items with different names. One thing I didn’t like was when I was at the disco and i overheard the security guard yelling at the entertainment team being disrespectful to them. They do a great job and are very friendly with the people. That was rude and disrespectful of him to reprimand them in front of the guest. His name is Jose Miguel he needs to be trained on how to deal with staff and when is the appropriate time and place for the situations.
The rooms were really nice and clean. Any issue w the room was taken cared off right away. The food selection in the buffet was very limited. The Mexican restaurant and Dominican restaurant was really good. The staff really tries to be helpful. The entertainment group really tries to make u have a good time. If you like to eat a lot and are very picky this place is not for you. Room service was a plus but there is limited selection. The pizza at the restaurant by the beach is very tasteful.
The people were awesome, the best vacation, i would go again
Excellent for people with Walkers or have us disability land is flat an accessible disability rooms excellent
The staff was great. I would like all resturaunts to be open everyday.
First time visitors to DR. In the past have always vacationed in Mexico. I must say i was pleasantly surprised with the DR, Puerto Plata and most importantly the Wyndham Heavens. The hotel staff was fantastic. Any questions or issues we had were immediately addressed. The food was great. We Especially enjoyed not having to make reservations for the specialty restaurants. Wait staff were very attentive, quick shoutout to Ingles, she's the best!!! Entertainment staff very hard working and energetic. The hotel rooms were a little dated. But again very clean and well maintained. Bed was excellent pillows a little soft for my taste. Overall this only one of two hotels i have stayed at that i would revisit. We had a great time well worth the cost!!!
Everything was amazing! The security at times almost seemed a bit too much but better that it was that way then not have it. Staff were very helpful & friendly. Food was excellent.
Located in Playa Dorada, Viva Heavens by Wyndham, A Trademark All Inclusive is adjacent to Playa Dorada Golf Course with other popular attractions like Lorilar Ranch within a within a few miles (5 km). This 180-room, 4-star resort has a full-service spa along with an outdoor pool and free in-room WiFi.
There are multiple options for onsite dining with 5 restaurants, including V Kitchen, which specializes in international cuisine. At the end of the day, unwind with a drink at the bar/lounge.
40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, slippers, and bathrobes. Other standard amenities include minibars, coffee makers, and safes. Housekeeping is available on request.
Built in 2015, the brand new Viva Heavens by Wyndham, A Trademark All Inclusive features a full-service spa, an outdoor pool, and a gym. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this all-inclusive resort include free WiFi in public areas, a spa tub, and an outdoor tennis court.
Staff was amazing
Dear Denise,We sincerely appreciate your review about your vacation and thank you for choosing to stay at Viva Heavens.Our goal is to provide all of our guests with enjoyable and happy vacation experiences.We look forward to welcoming you back soon at our Resort.Best regards,Guest ServiceViva Heavens By Wyndham
Dear OSCAR,Thank you very much for taking the time to post your review. Your great punctuation means you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Resort. We would be honored to welcome you back in a near future.Kind regards,Guest ServiceViva Heavens By Wyndham
Dear Christian,Thank you very much for taking the time to post your review. Your punctuation means you have not enjoyed your stay enough at our resort. We are sorry your experience did not meet your expectations.We would be honored to welcome you back in a near future.Kind regards,Guest ServiceViva Wyndham V Heavens.
Service was poor. No elevators. Beach too far from rooms
Dear NANCY, We appreciate the time you dedicated to write your remarks about your vacation.It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services. Thank you very much for taking the time to bring these points to our attention, we will take all the necessary actions in order to avoid this situation.Thank you again for your feedback. Kind regards, Guest ServiceViva Wyndham V Heavens.
Dear John,Thank you very much for taking the time to post your review. Your great punctuation means you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Resort. We would be honored to welcome you back in a near future.Kind regards,Guest ServiceViva Wyndham V Heavens.
The grounds were beautiful, food was good, and staff were all very nice and accommodating. Bar service could be slow as only one worked at each at a time. No swim up bar. Entertainment staff were excellent. Overall great trip
Dear Kelley, Thank you for publishing your review. Our continuous commitment is to provide a quality service to all of our guests. Please be sure that your comments will be taken into consideration as they will assist us to continue improving. Please do not forget that we will be pleased to welcome you back at Viva Wyndham V Heavens. Best regards, Customer Care Viva Wyndham VHeavens
Very good place but gets a little too crowded with all the locals coming to spend the weekend
Dear Natalia, Thank you for publishing your review. Our continuous commitment is to provide a quality service to all of our guests. Please be sure that your comments will be taken into consideration as they will assist us to continue improving. Please do not forget that we will be pleased to welcome you back at Viva Wyndham V Heavens. Best regards, Customer Care Viva Wyndham VHeavens
This place was promoting themselves as 5 stars hotels but in reality it should be 3 stars. They don’t have nothing that appears to be a 5 stars hotel. Food was cheap, tasted bad, food quality was awful and they didn’t have international drinks, alcohol brands never heard of, i saw a bombay saohire but they said was for member only so we drove to a local liquor store so we can enjoy ehile we stay there! Ee also went to eat out few times to enjoy better food. This is not a place to stay. No goodies in the bathroom other than shampoo and shower gel. Only 2 towels in the bathroom!! Very poor place !! 😞😞
Dear Elsa, Thank you for the review regarding your recent stay at Viva Wyndham V Heavens. We would like to clarify that we are not advertised as a 5-star resort but as a 4-star, anyway we regret that your experience does not meet your expectations and please be assured that your comments will help us evaluate our amenities and services. Thank you again for your feedback and we look forward to the opportunity to regain your trust the next time you visit Viva Wyndham V Heavens. Sincerely, Customer Care Viva Wyndham V Heavens.
Room service after restaurants close by 10 pm is tuna salad, chicken salad or fruit plate. That is their 24 hour room service. There were several couples a day at the front desk complaining about flooding in their rooms
Dear We appreciate the time you dedicated to write your remarks about your stay at our property. Your review will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to fulfill your expectations. Thank you for the opportunity to serve you at our resort. Kind regards, Customer Care Viva Wyndham V Heavens
DearThank you very much for taking the time to post your review. Your punctuation means you enjoyed your stay at our resort and we would like to express our gratitude for choosing our Resort. We would be honored to welcome you back in a near future.Kind regards,Guest ServiceViva Heavens By Wyndham