Nice property with a great beach. I felt like the entertainment were kids trying to cater to grown-ups.
I really enjoyed my vacation for the most part. I loved the entertainment team, and the bartenders. The entertainment crew is what makes me want to come back again. They are very interacted with the guests. The food was pretty good but I think you should have more options for people who doesn’t eat pork and beef. Such as more chicken options, Turkey, and seafood. The room service menu needs to be updated. The options are basically the same items with different names. One thing I didn’t like was when I was at the disco and i overheard the security guard yelling at the entertainment team being disrespectful to them. They do a great job and are very friendly with the people. That was rude and disrespectful of him to reprimand them in front of the guest. His name is Jose Miguel he needs to be trained on how to deal with staff and when is the appropriate time and place for the situations.
The rooms were really nice and clean. Any issue w the room was taken cared off right away. The food selection in the buffet was very limited. The Mexican restaurant and Dominican restaurant was really good. The staff really tries to be helpful. The entertainment group really tries to make u have a good time. If you like to eat a lot and are very picky this place is not for you. Room service was a plus but there is limited selection. The pizza at the restaurant by the beach is very tasteful.
The people were awesome, the best vacation, i would go again
Excellent for people with Walkers or have us disability land is flat an accessible disability rooms excellent
The staff was great. I would like all resturaunts to be open everyday.
First time visitors to DR. In the past have always vacationed in Mexico. I must say i was pleasantly surprised with the DR, Puerto Plata and most importantly the Wyndham Heavens. The hotel staff was fantastic. Any questions or issues we had were immediately addressed. The food was great. We Especially enjoyed not having to make reservations for the specialty restaurants. Wait staff were very attentive, quick shoutout to Ingles, she's the best!!! Entertainment staff very hard working and energetic. The hotel rooms were a little dated. But again very clean and well maintained. Bed was excellent pillows a little soft for my taste. Overall this only one of two hotels i have stayed at that i would revisit. We had a great time well worth the cost!!!
Everything was amazing! The security at times almost seemed a bit too much but better that it was that way then not have it. Staff were very helpful & friendly. Food was excellent.
The reservation was not done at the Hotel it was very inconvenient when I arrived at the Hotel. I had to cover the cost of the room for that night stay, until the desk could figure out what was going on. If it was not for the employee Flor D. who assisted me and was very pleasant I certainly would have walked out and get another hotel then. My next complaint is the car rental they did not accept the reservation that I had confirmed through Orbitz and they made me pay for another rental.....FOR THAT I WANT MY CAR RENTAL MONEY BACK.
Hotel was clean, up to date. However some of the staff were horrible. Evening Supervisor (Ideñea) was horrible, zero customer service. The Spa charged for a service they did not provide yet they came up with every excuse in the book not to issue a refund. The entertainment crew were great!! They worked so hard to entertain us all. Awesome job. ROOM SERVICE after 11pm is a NO GO! Horrible, no choices and the staff did not care. Only CHICKEN SALAD OR TUNA SALAD sandwich available. All pre-made, so be prepared to starve at night.
Great relaxing resort. Great and friendly staff. Great drinks. Nice little disco. What is missing is a 24-hour bar. Would definitely go back
The room smelled musky. A pool of water was left on bathroom floor almost fell. My 1st fl patio door & bedroom windows were left unlocked.
The staff was always up beat and friendly. They made you feel welcome. The cleaning crews were Amazing! They all did their best to please the guests.
Staff not friendly, bathroom not clean, and food sucks
- Foam Party was hysterical! - clean room - strong drinks - lay at the pool or take a short stroll on the lit and paved path to the beach - close bar and food when at the beach - nice casual bike tour - played games (bingo, ring toss, water bottle bowling, darts, etc) and could win prizes of rum, coffee, and shirts - did water aerobics and dance class - four a la carte restaurants for dinner but usually three were open a night along with the buffet (which was plenty) - disco fun was what you made of it (staff would try to get things going but many people staying at the place went to bed somewhat early) - Luis was a great bartender - fresh towels for beach and pool easily available - activities team was very inconsistent (Rey, Chocolate M&M, La Gata, and Le Babe were great and saw people as individuals and would interact in a positive way) - some activities staff was very immature and could annoy people (shoving straw wrappers in people's ears again and again) and would interact with each other way more than guests (if you are offended by watching them grab at each others' butts or typically more private areas than you might be offended)
Very hard to explain in short paragraph, most of the staff great, food good, property nice,electrical, plumbing problems on going all the time, hit or miss, for water, hot water, a/c, went 21/2 days no hot shower, hotel likes to overbook then send u to a smaller property, without all-inclusive benefits, then tells u to walk down beach to V Heaven to use theirs!!! 10 min walk!! Not cool , beware!!!!!
We booked our trip in January for March 2017., Day of arrival the Resort told us that they did not have a room for us. They were sending us to another resort that was not all inclusive and not adults only like we paid for. But we could walk a 1/2 mile everyday and come use the facilities at this resort. Ummmm I don't think so, That was not what we paid for. The Staff i.e. Jose was unwilling to do anything for us.... I would not recommend this resort to anyone. They need to really improve on their facilities especially power and water issues in the room. and the Reception Staff. We also have a $200 dollar cell phone call to our Travel agent to get this straightened out and stayed at the only our all inclusive adults only resort in the area.
We got to this hotel, we're welcomed. And then told that there was no room at this hotel because of "water leaking in our room". I called just the week before to confirm. They said they had to transfer us to another resort, we tried to say no because we had no idea what the other resort was like. They were rude and told us we had no other option. We were pretty upset, however the new hotel ended up being fun, we never even saw this resort. I wouldn't take the risk.
This place is horrible! I cannot speak for other Wyndham Hotels in the United States, however, in Puerto Plata, Dominican Republic they are terrible and rude. When we arrived at the hotel, we were greeted by staff that appeared to be concierge or customer service, where they informed us that our stuff should stay at the entrance while we get our paperwork figured out. This all seemed sketchy, by the way, but we complied with their request. After bouncing from 3 different Wyndham Staff members, we were finally greeted by the hotel manager. He stated that the hotel was at capacity and overbooked and that they had no room for us. We completely lost our minds of course, because we hand picked this particular resort to spend our vacation at. They continued by saying that we had to go to another resort (not all inclusive and it was equivalent to Motel 6) because there was nothing else. We continued to argue this, however, go nowhere with the hotel manager and staff. We are in a 3rd world poverty stricken country with no leg to stand on and so we took that for the night. The next day they said we can get you into a better resort, however, still not the one we booked and have confirmation for. They then tried to compensate us for the inconvenience with two 50 minute massages, however, tried to slide in a form that we had to sign saying that we waive any right to complain about service and we accept this as payment...definitely did not sign. DO NOT GO TO THIS HOTEL!!!!
Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only places you next to Playa Dorada Golf Course and within a few miles (5 km) of other popular attractions like Lorilar Ranch. This 180-room, 4-star property has a full-service spa along with an outdoor pool and free in-room WiFi.
Start your day off right with a free buffet breakfast. There are ample dining options with 5 onsite restaurants, including V Kitchen, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only 's 180 rooms provide free minibar items, coffee makers, and free bottled water. Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include safes, phones, and ironing boards.
Built in 2015, the brand new Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only features a full-service spa, an outdoor pool, and a fitness center. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this adults-only property include a spa tub, an outdoor tennis court, and free WiFi in public areas.
Nice property with a great beach. I felt like the entertainment were kids trying to cater to grown-ups.
I really enjoyed my vacation for the most part. I loved the entertainment team, and the bartenders. The entertainment crew is what makes me want to come back again. They are very interacted with the guests. The food was pretty good but I think you should have more options for people who doesn’t eat pork and beef. Such as more chicken options, Turkey, and seafood. The room service menu needs to be updated. The options are basically the same items with different names. One thing I didn’t like was when I was at the disco and i overheard the security guard yelling at the entertainment team being disrespectful to them. They do a great job and are very friendly with the people. That was rude and disrespectful of him to reprimand them in front of the guest. His name is Jose Miguel he needs to be trained on how to deal with staff and when is the appropriate time and place for the situations.
Dear Kiyna, Thank you for sharing your comments with us on your recent family vacation at Viva Wyndham V Heavens. We can assure you that all of our clients’ opinions are very important to us as it is the most reliable source of information to improve our services and facilities. We appreciate your good comments. We hope that you afford us the opportunity to serve you again at Viva Wyndham Resorts. Kind regards, Guest Service Staff Viva Wyndham V Heavens.
The rooms were really nice and clean. Any issue w the room was taken cared off right away. The food selection in the buffet was very limited. The Mexican restaurant and Dominican restaurant was really good. The staff really tries to be helpful. The entertainment group really tries to make u have a good time. If you like to eat a lot and are very picky this place is not for you. Room service was a plus but there is limited selection. The pizza at the restaurant by the beach is very tasteful.
Dear guest, Thank you for your kind review. We are glad that your overall appreciation of our Resort, its services and facilities was positive, but regret that not everything was perfect. We are sorry your experience did not meet your expectations. Your comments will help us evaluate our amenities and services. Thank you again for your feedback. Kind regards, Guest Service Staff Viva Wyndham V Heavens.
The people were awesome, the best vacation, i would go again
Dear Guest, Thank you very much for taking the time to post your review. Your great punctuation means you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Resort. We would be honored to welcome you back in a near future. Kind regards, Guest Service Staff Viva Wyndham V Heavens.
Excellent for people with Walkers or have us disability land is flat an accessible disability rooms excellent
Dear customer, Thank you for your review regarding the Viva Wyndham V Heavens. It is very nice to read your good remarks about our services and facilities. We look forward to your next stay at our resort. Kind regards, Guest Service Staff Viva Wyndham V Heavens.
The staff was great. I would like all resturaunts to be open everyday.
Dear Guest, Thank you very much for taking the time to post your review. Your great punctuation means you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Resort. We would be honored to welcome you back in a near future. Kind regards, Guest Service Staff Viva Wyndham V Heavens.
First time visitors to DR. In the past have always vacationed in Mexico. I must say i was pleasantly surprised with the DR, Puerto Plata and most importantly the Wyndham Heavens. The hotel staff was fantastic. Any questions or issues we had were immediately addressed. The food was great. We Especially enjoyed not having to make reservations for the specialty restaurants. Wait staff were very attentive, quick shoutout to Ingles, she's the best!!! Entertainment staff very hard working and energetic. The hotel rooms were a little dated. But again very clean and well maintained. Bed was excellent pillows a little soft for my taste. Overall this only one of two hotels i have stayed at that i would revisit. We had a great time well worth the cost!!!
Dear guest, Thank you for choosing Viva Wyndham Resorts for your stay. Reading your positive review is a real reward for the entire team here at Viva Wyndham Resorts and we are very happy to know that we have achieved our goal of offering you a memorable stay at our Viva Wyndham V Heavens Resort. Your kind remarks regarding our staff will be passed on to them. We look forward to offering you a second unforgettable holiday at one of our properties in Mexico, The Bahamas or the Dominican Republic. Kind regards, General Manager Viva Wyndham V Heavens
Everything was amazing! The security at times almost seemed a bit too much but better that it was that way then not have it. Staff were very helpful & friendly. Food was excellent.
Dear customer, We really appreciate your review published. We are grateful for your remarks and especially we are happy to know that you had a amazing Stay at our Resort. Please do not forget that we will be pleased to welcome you back anytime. Best regards, Guest Service Staff Viva Wyndham V Heavens.
Dear Guest, Thank you very much for taking the time to post your review. Your great punctuation means you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Resort. We would be honored to welcome you back in a near future. Kind regards, Guest Service Staff Viva Wyndham V Heavens.
The reservation was not done at the Hotel it was very inconvenient when I arrived at the Hotel. I had to cover the cost of the room for that night stay, until the desk could figure out what was going on. If it was not for the employee Flor D. who assisted me and was very pleasant I certainly would have walked out and get another hotel then. My next complaint is the car rental they did not accept the reservation that I had confirmed through Orbitz and they made me pay for another rental.....FOR THAT I WANT MY CAR RENTAL MONEY BACK.
Dear Guest, Thank you very much for taking the time to post your review. Your great punctuation means you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Resort. We would be honored to welcome you back in a near future. Kind regards, Guest Service Staff Viva Wyndham V Heavens
Dear Guest, Thank you for sharing you comments on Expedia. We hope to host you back again in a not too far future. Kind regards,