4/10 Poor
Breck
Traveled with family
Nov 30, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
While our overall stay was nice and I would rate the accommodations as average, we had a HORRIBLE experience as we were leaving. After checking out, a staff member asked us when our transfer would be arriving to pick us up. I informed him that I had just ordered an Uber and it was on the way. He then told me that the hotel didnt allow Ubers to come pick up guests. They had taxis waiting for those that needed them outside. Well, these taxis charge $35 per ride to the airport while an Uber costs about $5. So we happily said that we would simply walk off the property to meet our Uber. This staff member said, well you can try. As soon as we walked across the street, two taxi drivers got out of their cars and began calling to us to come with them. We politely said no thank you. One man came over to us and asked if we had ordered an Uber. I said yes. He then stated that Ubers would not pick up there. It was taxi only. We stated that we were fine and that we would walk to meet our driver. At this point another driver came over and began trying to convince us that Ubers would not come to pick us up. At this point our driver arrived and this man literally got into his taxi and blocked our Uber while another taxi driver blocked the back of his car! He then came and began harassing our driver telling him that he wasn't allowed to take us to the airport. They refused to let us move until my husband said he was calling the police. The hotel should care more about the safety of guests. :(
Breck
Stayed 5 nights in Nov 2025
