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Recent guest reviews

the Caracol is a special place-not too “deluxe” but not too basic to be enjoyable, and the location is perfect! The view of the sea from the hotel, and especially the restaurant patio, is unparalleled .The hotel caters primarily to vacationing Mexicans, but as a “gringo” I felt welcome. The only downside is that maintenance runs a bit behind,for instance a double curtain was needed to block out the balcony light that could not be extinguished, which was provided by staff when requested, the doorknob was loose,etc. The staff is outstanding, and ready to help make this a great stay.

Beautiful view, air conditioning good, wonderful people

If you get a discount room, they will shoce you in the corner in a room that hasnt been cleaned. We had a used water bottle under a pillow, our electricity didnt work a d our AC didnt work. The restaurant customer service was poor and the restaurant by to pool was so filthy. It was just gross. We will never ever go there again even if they paid us to stay there.

Calle Septima Oriente, esq. 1a Sur Puerto Escondido OAX

Hotel highlights

  • Walking distance to Zicatela Beach and Principal Beach
  • Free parking
  • Onsite dining
  • Outdoor pool

Caracol Plaza places you next to Commercial Walkway and a short stroll from other popular sights like Marinero Beach. This 3.5-star hotel has 192 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free self parking.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with continental breakfast, available for a fee from 7:30 AM to noon.


Rooms

All 192 rooms provide balconies, free bottled water, and safes. 32-inch flat-screen TVs come with satellite channels. Bathrooms have hair dryers and free toiletries. Phones and desks are other standard amenities.


Property features

Caracol Plaza features an outdoor pool, a children's pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this beach hotel include a conference center, a terrace, and a banquet hall.

Room options

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Standard Room, 2 Double Beds, Ocean View

2 Double Beds | Sleeps 4

Guest reviews for Caracol Plaza

Everyone (1) Couples (1)
5
Partner Couples

the Caracol is a special place-not too “deluxe” but not too basic to be enjoyable, and the location is perfect! The view of the sea from the hotel, and especially the restaurant patio, is unparalleled .The hotel caters primarily to vacationing Mexicans, but as a “gringo” I felt welcome. The only downside is that maintenance runs a bit behind,for instance a double curtain was needed to block out the balcony light that could not be extinguished, which was provided by staff when requested, the doorknob was loose,etc. The staff is outstanding, and ready to help make this a great stay.

By on Feb 26, 2020

5
Friends Business Business

Beautiful view, air conditioning good, wonderful people

By on Oct 10, 2019

1

terrible, dirty, poor customer service

Everyone

If you get a discount room, they will shoce you in the corner in a room that hasnt been cleaned. We had a used water bottle under a pillow, our electricity didnt work a d our AC didnt work. The restaurant customer service was poor and the restaurant by to pool was so filthy. It was just gross. We will never ever go there again even if they paid us to stay there.

By , from Denver, CO on Aug 24, 2017

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