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Caracol Plaza

Property class: 3.5

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Photo gallery for Caracol Plaza

A pool area with lounge chairs and thatched umbrellas, surrounded by a building with balconies.
A spacious outdoor dining area with multiple tables and chairs, large windows offering a view of the beach and palm trees, and hanging wicker lamps.
A hotel room with two beds, a chair, a nightstand, and wall-mounted lights.
A hotel with multiple balconies, a swimming pool, and tropical plants.
A bathroom with a toilet, a sink, a mirror, and a hairdryer.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Calle Septima Oriente, esq. 1a Sur, Sector Reforma, Puerto Escondido, OAX, 71980
  • Place, Commercial Walkway
    ‪2 min walk‬
  • Place, Zicatela Beach
    ‪3 min walk‬
  • Place, Principal Beach
    ‪3 min walk‬
  • Airport, Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

A bedroom with a bed, nightstands, a window with curtains, and a view of greenery.

Standard Room, 2 Double Beds

7.4 out of 10
Good
(44 reviews)
  • Mountain view
  • 236 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

A resort with a pool, beach view, and thatched umbrellas.

Standard Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(11 reviews)
  • Beach view
  • 236 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Puerto Escondido

Located in Reforma, Caracol Plaza is adjacent to Commercial Walkway and within a 10-minute walk of other popular attractions like Marinero Beach. This 3.5-star hotel has 155 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free self parking.

What's nearby

  • Commercial Walkway - 2 min walk - 0.1 miles
  • Zicatela Beach - 3 min walk - 0.2 miles
  • Principal Beach - 3 min walk - 0.2 miles
  • Marinero Beach - 12 min walk - 0.7 miles
  • Carrizalillo Beach - 3 min drive - 1.2 miles

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) - 10 min drive

Restaurants

  • ‪La Pérgola Mexicana - ‬6 min walk
  • ‪Comedor Rey Del Mar - ‬4 min walk
  • ‪Bendito's Restauurant y pizzeria italiana - ‬6 min walk
  • ‪Restaurant Junto al mar - ‬9 min walk
  • ‪Terraza Zikaru - ‬10 min walk

About this property

Caracol Plaza

Guests of Caracol Plaza have access to an outdoor pool, a children's pool, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with securing valuables and tours/tickets. Other amenities at this beach hotel include a conference center, a terrace, and a garden.
Bathrooms have hair dryers and free toiletries. Balconies, safes, and desks are other standard amenities.
An outdoor pool and a children's pool are on site.

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  • Pet friendly
  • Kids pool
  • Parking included
8.2 out of 10, Very good, 1,006 reviews
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The price is $92
Oct 20 - Oct 21
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to noon for a fee: MXN 150 to 250 for adults and MXN 150 to 250 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • LA CAVA

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Conference center (3,767 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in public areas
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 4 buildings
  • 6 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MXN 150 to 250.00 for adults, and MXN 150.00 to 250.00 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8 AM to 9 PM.
  • No cribs or infant beds are available.

Property is also known as

Caracol Plaza
Caracol Plaza Hotel & Resort
Caracol Plaza Hotel & Resort Puerto Escondido
Caracol Plaza Puerto Escondido
Hotel Caracol Plaza Resort Puerto Escondido
Hotel Caracol Plaza Resort
Caracol Plaza Hotel Puerto Escondido
Caracol Plaza Hotel
Caracol Plaza Hotel Resort
Caracol Plaza Hotel
Caracol Plaza Puerto Escondido
Caracol Plaza Hotel Puerto Escondido

Frequently asked questions

Is a free cancellation option available at Caracol Plaza?

Caracol Plaza offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Caracol Plaza?

As of Oct 18, 2026, prices found for a 1-night stay for 2 adults at Caracol Plaza on Oct 26, 2026 start from $68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Caracol Plaza?

This hotel is situated in Reforma, just steps from Commercial Walkway and Principal Beach, and within a short walk of Zicatela Beach. You'll also find Puerto Angelito Beach and Carrizalillo Beach within a short drive.

Is there parking available at Caracol Plaza?

Yes, self parking is offered for free at the hotel. Though parking is limited parking, wheelchair-accessible parking is also available.

Does Caracol Plaza have a casino on the premises?

No, Caracol Plaza doesn't have a casino.

Will I find an indoor pool at Caracol Plaza?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8 AM and 9 PM.

What amenities will couples enjoy at Caracol Plaza?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a swim-up bar.

Does Caracol Plaza have a hot tub?

No, there isn't a spa tub at this hotel.

Does Caracol Plaza have a restaurant with a breakfast menu?

Yes, Caracol Plaza serves continental breakfast for a surcharge each morning at LA CAVA.

Will Caracol Plaza allow pets to stay free of charge?

No, pets aren't allowed at Caracol Plaza though service animals are welcome.

Does Caracol Plaza have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Caracol Plaza?

The closest major airport to Caracol Plaza is Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.), which is 2.5 mi away (10 minutes by car).

Are there rooms with balconies at Caracol Plaza?

Yes, every guestroom at Caracol Plaza comes with a balcony and some offer sea and mountain views.

Caracol Plaza Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 219 out of 624 reviews
Rating 8 - Good. 186 out of 624 reviews
Rating 6 - Okay. 122 out of 624 reviews
Rating 4 - Poor. 49 out of 624 reviews
Rating 2 - Terrible. 48 out of 624 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities
I like the beach view and breakfast. I think needs maintenance and front desk staff more hospitality.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff on the restaurant to slow , beach to far away , ubicación to the hotel terrible,
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room and view was amazing. The A/C worked awesome and the staff was very welcoming. Would stay there again, breakfast was 5 star quality. The restaurant staff was also 5 star.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Service was good. Rooms were decent. Really nice place to stay at close to the beach.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

I love this place
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and in the middle of town
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Good and nice
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was clean, just needed repainting. Water took forever to get warm. Staff were courteous. Parking was extremely limited. In room coffee maker would have been nice.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful. The rooms are very spacious. AC blows nice and cold. Wonderful pool with a bar.
Stayed 2 nights in Aug 2024
Verified review

6/10 Okay

Liked: Staff & service
Had a nice pool , rooms are old , no phone on the rooms for customer service front desk, overall for a quick stay is ok.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities
Not enough towels in the two rooms, nor toilet paper. (Which was not new rolls) Drunk people around the pool with loud music. Beautiful hotel, but the staff unhelpful and the environment not the best.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness
This property was in rebulding process
Stayed 3 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities
V
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

The hotel was handy to the adoquin and close to a place where I had a meeting scheduled. The pool water was clean (not cloudy) but there was a lot of debris floating in it, ie, palapa grass pieces and a cigarette butt. The tv only had 3 Sky TV channels.
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Super basic. Expensive. Need updating. Nickel and dimed for everything. Def won’t ever return.
Stayed 7 nights in Aug 2025
Verified review

6/10 Okay

Disliked: Property conditions & facilities
I really was disappointed with this property. Pictures looks great on the expedia website but it's something way different when you there. Pool looks unkept and dirty, same as all the tables and chairs, seems that they have a lot deffer maintenance. Not recommend to anyone at all.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The cleaning staff was great. There are some areas in the bathroom that need more detailing, shower door, soap holder and toilet. Room 315 had a leaky faucet from tge first day. We told the housekeepers and front desk, y nada! The breakfast buffet was cold for the most part. There was a young lady who helped out the day that there was no buffet. She was fast, courteous and professional. Thank her please. We did but coming from the management would be nice. The pool bar areas need tidying up. Popcorn and trash were there overnight. I told the tall gentleman at the front desk the next day. Hehe...LOTS of cell phone usage bt staff in the dining room and reception areas. They need to be more aware of their surroundings and more attentive to guest traffic to convey a more professional atmosphere. Asley in tours was very professional and explained options very well. Thank you for listening.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Nov 2024
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
The property has poor customer service. Hot water was intermittent. Shower drain was clogged. Issues reported were not resolved.
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

Disliked: Staff & service
the second elevator was not working. Staff, not friendly.
Stayed 2 nights in Feb 2025
Verified review

6/10 Okay

Liked: Staff & service
I didn’t like that the food service would take a long time and sometimes they would forget. Also, the internet was really slow. But other than that, everything was good!
Stayed 5 nights in Jul 2024
Verified review

2/10 Terrible

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Worse hotel I’ve stayed in. Terrible customer service. Only got two towels, for three of us. We needed more toilet paper on our third day, I asked the receptionist if they could give us more, he was very rude and said we could only get one in a day. Which they didn’t refill. Terrible place.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
There was no refrigerator in the room. There was also bad conditioning.. didn’t work. Food service should be 24/7 not 8am-10pm
Stayed 5 nights in Dec 2024

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