Hotel looks nice and fancy, but the rooms are terrible and looks Plain the rooms need color and new furniture, rooms have old looking furniture and very uncomfortable beds I couldn’t sleep through the night you could feel the bed springs and the pillows are terrible felt like bunch bundle of cotton hurt my neck and had slight back pain due to the bed springs, the bed sheets were dirty like the were not change. I paid for 2 nights but I check out the next morning. Sad how the hotel looks beautiful from the outside but cheap furniture and uncomfortable beds does not give a good appearance.
The hotel is at really poor condition. No hot water, not working TV, dirty, towels look like rugs with holes and only positive factor- a view.
the Caracol is a special place-not too “deluxe” but not too basic to be enjoyable, and the location is perfect! The view of the sea from the hotel, and especially the restaurant patio, is unparalleled .The hotel caters primarily to vacationing Mexicans, but as a “gringo” I felt welcome. The only downside is that maintenance runs a bit behind,for instance a double curtain was needed to block out the balcony light that could not be extinguished, which was provided by staff when requested, the doorknob was loose,etc. The staff is outstanding, and ready to help make this a great stay.
Beautiful view, air conditioning good, wonderful people
If you get a discount room, they will shoce you in the corner in a room that hasnt been cleaned. We had a used water bottle under a pillow, our electricity didnt work a d our AC didnt work. The restaurant customer service was poor and the restaurant by to pool was so filthy. It was just gross. We will never ever go there again even if they paid us to stay there.
Caracol Plaza places you next to Commercial Walkway and within a 10-minute stroll of other popular attractions like Principal Beach. This 3.5-star hotel has 192 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free self parking.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with continental breakfast, available for a fee from 7:30 AM to noon.
Bathrooms have hair dryers and free toiletries. Balconies, safes, and desks are other standard amenities.
Guests of Caracol Plaza have access to an outdoor pool, a children's pool, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with tours/tickets and securing valuables. Other amenities at this beach hotel include a conference center, a terrace, and a banquet hall.
Hotel looks nice and fancy, but the rooms are terrible and looks Plain the rooms need color and new furniture, rooms have old looking furniture and very uncomfortable beds I couldn’t sleep through the night you could feel the bed springs and the pillows are terrible felt like bunch bundle of cotton hurt my neck and had slight back pain due to the bed springs, the bed sheets were dirty like the were not change. I paid for 2 nights but I check out the next morning. Sad how the hotel looks beautiful from the outside but cheap furniture and uncomfortable beds does not give a good appearance.
The hotel is at really poor condition. No hot water, not working TV, dirty, towels look like rugs with holes and only positive factor- a view.
the Caracol is a special place-not too “deluxe” but not too basic to be enjoyable, and the location is perfect! The view of the sea from the hotel, and especially the restaurant patio, is unparalleled .The hotel caters primarily to vacationing Mexicans, but as a “gringo” I felt welcome. The only downside is that maintenance runs a bit behind,for instance a double curtain was needed to block out the balcony light that could not be extinguished, which was provided by staff when requested, the doorknob was loose,etc. The staff is outstanding, and ready to help make this a great stay.
Beautiful view, air conditioning good, wonderful people
If you get a discount room, they will shoce you in the corner in a room that hasnt been cleaned. We had a used water bottle under a pillow, our electricity didnt work a d our AC didnt work. The restaurant customer service was poor and the restaurant by to pool was so filthy. It was just gross. We will never ever go there again even if they paid us to stay there.
Buenos días Diane, agradecemos su comentarios y señalamiento, y trabajemos para mejorar la apariencia y aspecto de habitaciones