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Palo Santo Galapagos Hotel

3.0 star property
Beaux Arts hotel with free breakfast and an outdoor pool

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Photo gallery for Palo Santo Galapagos Hotel

Terrace/patio
Habitación estándar, 1 cama King size, vista a la piscina | Premium bedding, pillowtop beds, individually furnished, desk
Free daily full breakfast
Point of interest
Premium Studio Suite, Pool View | Premium bedding, pillowtop beds, individually furnished, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Parking included
  • Room service
  • Breakfast included

Explore the area

View in a map
Barrio Punta Estrada Solar 19, Puerto Ayora, Galapagos, 200350
  • Place, Academy Bay
    ‪2 min walk‬
  • Place, Playa de los Alemanes
    ‪3 min walk‬
  • Place, Las Grietas
    ‪9 min walk‬
  • Airport, Isla Baltra (GPS-Seymour)

Room options

View all photos for Habitación estándar, 1 cama King size, vista a la piscina

Habitación estándar, 1 cama King size, vista a la piscina | Premium bedding, pillowtop beds, individually furnished, desk

Habitación estándar, 1 cama King size, vista a la piscina

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Pool View

Standard Twin Room, Pool View | Premium bedding, pillowtop beds, individually furnished, desk

Standard Twin Room, Pool View

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Studio Suite, Pool View

Premium Studio Suite, Pool View | Premium bedding, pillowtop beds, individually furnished, desk

Premium Studio Suite, Pool View

  • 753 sq ft
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Puerto Ayora

Palo Santo Galapagos Hotel is adjacent to popular attractions such as Malecon and Playa de los Alemanes. This 26-room, 3-star hotel has free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Academy Bay - 2 min walk - 0.1 miles
  • Playa de los Alemanes - 3 min walk - 0.2 miles
  • Las Grietas - 9 min walk - 0.5 miles
  • Las Ninfas Lagoon - 25 min drive - 0.7 miles
  • Fishing Piers - 25 min drive - 0.9 miles

Getting around

  • Isla Baltra (GPS-Seymour) - 81 min drive

Restaurants

  • ‪Santa Cruz Brewery - ‬5 min walk
  • ‪Golden Prague Galapagos - ‬10 min walk
  • ‪Limón Café Bar - ‬10 min walk
  • ‪Isla Grill - ‬12 min walk
  • ‪Bahia Mar - ‬12 min walk

About this property

Palo Santo Galapagos Hotel

Beaux Arts hotel with free breakfast and an outdoor pool
At Palo Santo Galapagos Hotel, guests have access to an outdoor pool, free WiFi in public areas, and a hot tub. There's free parking and an airport shuttle for a fee. The front desk has multilingual staff that can help with tours or tickets, luggage storage, and securing valuables. Additional amenities include conference space, coffee/tea in a common area, and express check-out.
Guests can expect 32-inch flat-screen TVs with cable channels and DVD players, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers and hair dryers. Ceiling fans, phones, and desks are other standard amenities.
An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Palo Santo

Things to do

  • Canoeing
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • DVD player
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4 square feet of conference space
  • Coworking space

Outdoors

  • Barbecue grill
  • Beach towels
  • In a national park
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • Banquet hall
  • Beaux Arts architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for USD 50.0 per day

Property payment types

Important information

Fees

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: 3:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Palo Santo Galapagos Hotel Puerto Ayora
Palo Santo Galapagos Puerto Ayora
Palo to Galapagos Puerto Ayor
Palo Santo Galapagos
Palo Santo Galapagos Hotel Hotel
Palo Santo Galapagos Hotel Puerto Ayora
Palo Santo Galapagos Hotel Hotel Puerto Ayora

Frequently asked questions

Is a free cancellation option available at Palo Santo Galapagos Hotel?

Palo Santo Galapagos Hotel offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

What's there to see close to Palo Santo Galapagos Hotel?

This hotel is located in Puerto Ayora, just steps from Playa de los Alemanes and Academy Bay, and within a short walk of Galápagos National Park. You'll also find Malecon and Las Grietas less than a mile away.

Is parking available on site at Palo Santo Galapagos Hotel?

Yes, self parking is offered for free at the hotel.

Does Palo Santo Galapagos Hotel include a casino on the premises?

No, Palo Santo Galapagos Hotel doesn't have a casino.

Is there an indoor pool at Palo Santo Galapagos Hotel?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Palo Santo Galapagos Hotel good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Palo Santo Galapagos Hotel have a hot tub?

Yes, this hotel has a spa tub.

Does Palo Santo Galapagos Hotel have a restaurant that serves breakfast?

Yes, Palo Santo Galapagos Hotel serves free full breakfasts at Palo Santo each morning.

Does Palo Santo Galapagos Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Palo Santo Galapagos Hotel.

Does Palo Santo Galapagos Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Palo Santo Galapagos Hotel?

The closest major airport to Palo Santo Galapagos Hotel is Isla Baltra (GPS-Seymour), which is 29.9 mi away (81 minutes by car).

Are there rooms with balconies that I can book at Palo Santo Galapagos Hotel?

No, there aren't any guestrooms with balconies at Palo Santo Galapagos Hotel.

Palo Santo Galapagos Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 8 out of 17 reviews
Rating 8 - Good. 6 out of 17 reviews
Rating 6 - Okay. 3 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 0 out of 17 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Wesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice property, but for me a pool is very important when I stay at a resort. The pool water was cloudy and not very appealing/inviting. The area around the pool itself was great.
Stayed 4 nights in Feb 2023

10/10 Excellent

Katsiaryna

8/10 Good

Marianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 5 nights in May 2022

8/10 Good

Shane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little difficult to communicate with the staff but they did their best and our Spanish isn’t great
Stayed 8 nights in Nov 2021

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and modern hotel- beautiful location!
Stayed 3 nights in Mar 2020

10/10 Excellent

Kerry, Sequim, WA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was top notch, Wendy especially went over and beyond to help us receive a package even after we left the hotel. The location was perfect for a true tranquil getaway, the food was really good and reasonably priced and the room was spacious with nice balcony. Poolside lounging was perfect after the hike to Las Grietas which was a short 10 minute walk away.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
First, the staff is so helpful and kind! The thing we were less enthusiastic about was that it was very difficult to get basic toiletries like soap, clean towels or shampoo. We had to repeatedly ask.
Stayed 4 nights in Jul 2019

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palo Santo is Awesome

Because the ferry's were overbooked we had to spend a night in Santa Cruz. Thankfully Palo Santo had rooms. This is a very neat hotel on the opposite side of the bay. You have to take a sea taxi to get to it. The breakfast was tasty and the room was crisp and clean. We swam and chilled out by the pool prior to our departure - the perfect way to end our Galapagos excursion!
Stayed 1 night in Apr 2019

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

FH, Houston, TX

Upon booking, was not apprised that hotel was involved in a dispute; locals disclosed this. The hotel has potential, but it is not living up to it. First,unfortunate reality: Upon arrival, found staff lacking; there was no bell staff and we had to haul our luggage from the water taxi to the hotel and up stairs to our rooms; there was no elevator. Front desk was unmanned during the hours as represented and none of the staff were uniformed or wore name tags. There is a restaurant on-site and a bar; neither was staffed. We accessed both for glasses, etc. We were not provided wi-fi in our rooms; access to internet through US-based cell service (i.e., hot spots) was limited due to internet accessibility. The business center was not set up; we went to a store across the bay to print tour information (for a fee). The person assigned to assist at check-out indicated she was not able to access the internet to process the credit card payment, after several attempts with a hand-held device.The level of hospitality and services was not what was expected. On the positive: we stayed in suites which were roomy. When the refrigerator stopped working, the repairs/replacement were made within a day. There was one person on-site daily and he was attentive to feedback. We liked the location--it was quiet, and close to Las Grietas and two other nice restaurants.
Stayed 6 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful estate. This hotel is located by Finch Bay. Once you get to Puerto Ayora, you need to take a water taxi to Finch Bay. 80 cents during the day, $1- after 7pm. Water taxi comes every 5-10mim. Once you have 3-4 ppl on board and wait about 4min, it start moving. It takes about few minutes to Finch Bay. This Finch Bay is by Playa de Los Alemanes. “German Beach” as you can read lots of German settlers. According to the local, after World War 2, lots of German came to Galapagos and hide around the area. The very first one was supposed to be extradited but he passed away before that. The locals call the area of German. This property is own by very well known person in Ecuador. They built about 5 years ago but because of the neighbor ( Playa de los Alemanes) oppositions they could not operate. Many locals know what happened to the property, and they are not happy about the situation. Made us very upset what they went through because of the neighbors. This is a very modern and beautiful property, just need few TLC. Once you get off at Finch Bay, keep walking straight, up and down the hill, you pass the white building, then you see a pond, make a right there, you will see the hotel. It’s less than 5 minutes walk, very romantic. The room is very large, nice swimming pool, walking distance to the quiet beach. The staff, all of them are very nice. Away from the noisy town, this is a gem!
Stayed 3 nights in Jul 2018

6/10 Okay

Juan Carlos

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
No fridge, no microwave, no restaurant only breakfast, no place to buy anything, no elevators but good staff and very clean the only bad was the pool that did lock clean
Stayed 3 nights in Mar 2024

6/10 Okay

Boris

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Palo Santo

Se ve bien diseñado, bien en la foto, pero falta mantenimiento y limpieza a fondo. Hotel con potencial pero hace falta mejorar muchos detalles. Para 240 USD/noche es caro, uno espera algo más por ese precio, faltan los detalles, por ejemplo -El agua no sale caliente en la ducha -La piscina no está bien tratada -Hay telarañas en los marcos ventanas y puertas -Mejores sabanas y almohadas -Repaso de grietas, pintura, barniz, mtto grifería
Stayed 2 nights in Apr 2023

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente! Magnifico servício
Stayed 7 nights in Dec 2021

10/10 Excellent

guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon hôtel. Accueil chaleureux.

Très bon hôtel moderne et confortable avec un accueil exceptionnel du responsable de l’hôtel Wendy.
Stayed 2 nights in Feb 2020

8/10 Good

Juan Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lindo hotel pero alimentos y bebidas malo

Un hotel muy lindo, pero con un desayuno muy malo, sin variedad de elección. Tiene la capacidad para ser un increíble hotel pero la parte de alimentos y bebidas es muy pobre
Stayed 2 nights in Dec 2019

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