Room had strong smell of urine.
Positives - Friendly and responsive front desk staff and maintenance person. Continental breakfast was better than expected. Negatives - Toilet was broken. Had to request maintenance to repair it. Toilet still had issues after repaired and a part replaced. Thin walls, so couldn't sleep due to another guest keeping the tv on the entire night. Another guest seemed to have leaned or sat on the headlamp of my car, which resulted in damage. Need to take the car in to the shop for repair.
Bathroom shower was not cleaned and there was underwear in the shower.
The rooms were not clean, the picture isn't even of the property, run down, noisy, smells. Didn't feel safe, changed hotels and lost my money. I didn't get any sleep the night I was there, if I would of had a car I would of drove to my daughters house and sleep on her couch, it would of been much better.
room furnishings show their wear. older property.
The property was well maintained. Nothing special. Good value for the price. Room was clean.
The room was clean and comfortable, but the door wasn’t flush to the floor. That meant that hot air and noise came through into the room. I would say about an inch gap was visible. Also my room phone didn’t work. I couldn’t call the front desk unless I used my own cell phone. The front desk was very friendly and accommodating and helped me whenever I asked them for anything. So all and all I would give them 5 stars and the hotel 3.
The bed was very comfortable and excellent shower. Great variety of choices for breakfast too. Definitely recommend this hotel.
People are great. Facility a little long in the tooth...okay for the price.
The Gentleman who checked me in was EXCELLENET! His name is Mo. I had knee surgery and can not do stairs. I did not know your property has no elevator. Mo offered to carry my suitcase up to the second floor. I declined because i told him that he won't be there to carry it down. Mo acted as if he personally owned this company. So much interest in solving any problems. Mo is your greatest assett!
NICE PLACE TO STAY IF YOU NEED TO BE IN POWAY, CA. CLEAN ROOMS NICE STAFF
The location of this hotel is great. It’s very close to everything. The staff are super friendly. The The building is older and could use some TLC. But my room was really OK. Not fancy but it was just fine. It included a mini fridge and a microwave. All parking is valet. And the mattress on the bed was a heavenly surprise. It’s the most comfortable bed I have ever experienced at an economy hotel.
Only complaint was very noisy in back parking lot people partying
Disappointing stay. Very dirty. There were aunts in the bathroom. The cleaning people did not give us toiletries. We had to call front desk to ask for toilet paper, tissue, etc. each day.
My husband & I recently stayed over the Labor Day weekend. This hotel was a convenient jump off point to all the San Diego attractions and for visiting friends that lived a little inland. Really glad that the AC was working since the temperature was in the triple digits. We had the basic room with king size bed that came with mini-fridge and microwave oven. The free breakfast was much better than we expected. There was always a place to park when we came in late at night. Only disappointing feature was that the in-room safe was not working. Was told that they were in the process of removing all the safes. If the in-room safe was working, I would have given this hotel a 5 star rating. We would definitely stay here again.
While in Cali, I stayed here first, and then another BW. I would've much rathered just stay here. This hotel was much better.
Good breakfast and fair price. Good location also.
Located 1.3 mi (2.1 km) from Old Poway Park, Best Western Poway/San Diego Hotel is within a 10-minute drive of Carmel Mountain Ranch Golf Course. This 43-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free continental breakfast is included with your stay.
The 43 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include free local calls, laptop-compatible safes, and ironing boards.
Guests of Best Western Poway/San Diego Hotel enjoy an outdoor pool, free WiFi in public areas, and a 24-hour business center. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a terrace, laundry facilities, and a picnic area.
Room had strong smell of urine.
Positives - Friendly and responsive front desk staff and maintenance person. Continental breakfast was better than expected. Negatives - Toilet was broken. Had to request maintenance to repair it. Toilet still had issues after repaired and a part replaced. Thin walls, so couldn't sleep due to another guest keeping the tv on the entire night. Another guest seemed to have leaned or sat on the headlamp of my car, which resulted in damage. Need to take the car in to the shop for repair.
Bathroom shower was not cleaned and there was underwear in the shower.
The rooms were not clean, the picture isn't even of the property, run down, noisy, smells. Didn't feel safe, changed hotels and lost my money. I didn't get any sleep the night I was there, if I would of had a car I would of drove to my daughters house and sleep on her couch, it would of been much better.
we are sorry to hear that , the picture in the website are our rooms and its not from other hotel what you see online is what you get ,Poway city is totally safe and clean
room furnishings show their wear. older property.
we are sorry to hear that we keep our furnisher nice and clean any damaged furnisher we replace it right away
The property was well maintained. Nothing special. Good value for the price. Room was clean.
The room was clean and comfortable, but the door wasn’t flush to the floor. That meant that hot air and noise came through into the room. I would say about an inch gap was visible. Also my room phone didn’t work. I couldn’t call the front desk unless I used my own cell phone. The front desk was very friendly and accommodating and helped me whenever I asked them for anything. So all and all I would give them 5 stars and the hotel 3.
Dear Guest, Thank you for taking the time to write this review. We sincerely apologize for the inconvenience. I hope that you will reconsider staying with us again so that we can have another chance to provide you with a superior experience.
The bed was very comfortable and excellent shower. Great variety of choices for breakfast too. Definitely recommend this hotel.
Thank you for taking the time to write this review. We are happy to hear that you enjoyed your stay here with us. We look forward to seeing you again in the future.
People are great. Facility a little long in the tooth...okay for the price.
we apologize for your experience it must been cleaning crew mistake ,if you had informed the front desk about it we definitely moved to different room , we are sorry