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Recent guest reviews

The room was clean and comfortable, but the door wasn’t flush to the floor. That meant that hot air and noise came through into the room. I would say about an inch gap was visible. Also my room phone didn’t work. I couldn’t call the front desk unless I used my own cell phone. The front desk was very friendly and accommodating and helped me whenever I asked them for anything. So all and all I would give them 5 stars and the hotel 3.

The bed was very comfortable and excellent shower. Great variety of choices for breakfast too. Definitely recommend this hotel.

People are great. Facility a little long in the tooth...okay for the price.

The Gentleman who checked me in was EXCELLENET! His name is Mo. I had knee surgery and can not do stairs. I did not know your property has no elevator. Mo offered to carry my suitcase up to the second floor. I declined because i told him that he won't be there to carry it down. Mo acted as if he personally owned this company. So much interest in solving any problems. Mo is your greatest assett!

NICE PLACE TO STAY IF YOU NEED TO BE IN POWAY, CA. CLEAN ROOMS NICE STAFF

The location of this hotel is great. It’s very close to everything. The staff are super friendly. The The building is older and could use some TLC. But my room was really OK. Not fancy but it was just fine. It included a mini fridge and a microwave. All parking is valet. And the mattress on the bed was a heavenly surprise. It’s the most comfortable bed I have ever experienced at an economy hotel.

Only complaint was very noisy in back parking lot people partying

Disappointing stay. Very dirty. There were aunts in the bathroom. The cleaning people did not give us toiletries. We had to call front desk to ask for toilet paper, tissue, etc. each day.

My husband & I recently stayed over the Labor Day weekend. This hotel was a convenient jump off point to all the San Diego attractions and for visiting friends that lived a little inland. Really glad that the AC was working since the temperature was in the triple digits. We had the basic room with king size bed that came with mini-fridge and microwave oven. The free breakfast was much better than we expected. There was always a place to park when we came in late at night. Only disappointing feature was that the in-room safe was not working. Was told that they were in the process of removing all the safes. If the in-room safe was working, I would have given this hotel a 5 star rating. We would definitely stay here again.

While in Cali, I stayed here first, and then another BW. I would've much rathered just stay here. This hotel was much better.

Good breakfast and fair price. Good location also.

This hotel is quiet and clean. Larger tvs would be nice

arrived late at night and the staff was super nice about it. They showed me all the ammenities and and checked with me later to see if I needed anything. I was there for a week and it was so nice to have a great selection of breakfast foods. Loved the waffles.

We arrived early to checkin, front desk attendant was off somewhere else. We returned after going to lunch to a clean property but no closet, Hugh bathroom but no light in shower area and some bodies old soap left in shower. Only decaf coffee available for in room coffee and complimentary breakfast. At checkout, front desk attendant was off again attending to something else. Nothing really wrong but I would rather try another property than return.

I called to make sure my room would be ready by 3:00pm, the advertised check-in and was told it was. Got there at 2:50 and they hadn't even begun cleaning it. The gal at the front desk was apologetic and explained that they'd had a late checkout and the maid was working on it. It was ready in reasonable time - by 3:25, I was not upset about that. What did upset me was finding a new, still in the wrapper condom between the bed and night stand and the champagne cook behind the dresser the following day. What further upset me was being kicked off the WiFi at random times and having difficulty getting logged in again and the front desk not knowing what the password was after they'd unceremoniously change it. I was in room 220 - the only room with a "kitchen". Don't plan to actually use the stove or have plates. There were 2 ceramic cereal bowls an a six inch plate or two. No paper towels. One bar of soap despite the shower and the sink being in different rooms. The blanket had a scorch mark in it and the dead bolt on the door was inoperable. Not impressive!

Reserved for 4 nights. Stayed 10 minutes. Night clerk wasn't very helpful and seemed extremely familiar with the procedure on how guests can cancel rooms. He even mentioned the hotel is used mostly by construction workers who like to party a lot. Our "non-smoking" room had the most disgusting smell of smoke, stale beer and who knows what else. Very dimly light back stairs we had to walk up which was scary enough, but the odor was intolerable. Went back to the office within 5-10 minutes, and the clerk still charged us for one nights stay!!?? Charged for a room that we couldn't stay in and was not what we reserved. Unacceptable. Don't understand the star rating on this one. Never been warned at check-in that loud partying or drugs were allowed during our stay. Should have been a red-flag right there. VERY DISSAPPOINTED!!!

I was very disturbed by contruction trucks and those guys just hanging around, there were no contruction in the hotel but it seems like these guys they just come to hang around in the hotel premises. They give you looks like what are you doing here..!very unpleasant and disturbing.

Poway Rd Poway CA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located 1.3 mi (2.1 km) from Old Poway Park, Best Western Poway/San Diego Hotel is within a 10-minute drive of Carmel Mountain Plaza. This 43-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free continental breakfast is included with your stay.


Rooms

The 43 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include free local calls, laptop-compatible safes, and ironing boards.


Property features

Guests of Best Western Poway/San Diego Hotel enjoy an outdoor pool, free WiFi in public areas, and a 24-hour business center. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include laundry facilities and a picnic area.

Room options

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Poway/San Diego Hotel

Everyone (20) Couples (7) Business (4) Family (8) Other (4) Friends (1)
3
Everyone

The room was clean and comfortable, but the door wasn’t flush to the floor. That meant that hot air and noise came through into the room. I would say about an inch gap was visible. Also my room phone didn’t work. I couldn’t call the front desk unless I used my own cell phone. The front desk was very friendly and accommodating and helped me whenever I asked them for anything. So all and all I would give them 5 stars and the hotel 3.

By on Jul 7, 2020

Review comment responded on Dec 18, 2020

Dear Guest, Thank you for taking the time to write this review. We sincerely apologize for the inconvenience. I hope that you will reconsider staying with us again so that we can have another chance to provide you with a superior experience.

5
Family

The bed was very comfortable and excellent shower. Great variety of choices for breakfast too. Definitely recommend this hotel.

By on Oct 14, 2019

Review comment responded on Dec 18, 2020

Thank you for taking the time to write this review. We are happy to hear that you enjoyed your stay here with us. We look forward to seeing you again in the future.

4
Business Business Family

People are great. Facility a little long in the tooth...okay for the price.

By on Oct 7, 2019

4
Everyone

By on Aug 21, 2019

2
Everyone

The Gentleman who checked me in was EXCELLENET! His name is Mo. I had knee surgery and can not do stairs. I did not know your property has no elevator. Mo offered to carry my suitcase up to the second floor. I declined because i told him that he won't be there to carry it down. Mo acted as if he personally owned this company. So much interest in solving any problems. Mo is your greatest assett!

By on Aug 16, 2019

4
Everyone

By on Dec 23, 2018

4
Everyone

By on Nov 25, 2018

4

if you need to stay in poway

Everyone

NICE PLACE TO STAY IF YOU NEED TO BE IN POWAY, CA. CLEAN ROOMS NICE STAFF

By on Jan 15, 2018

4

affordable. great location. awesome mattress

Everyone

The location of this hotel is great. It’s very close to everything. The staff are super friendly. The The building is older and could use some TLC. But my room was really OK. Not fancy but it was just fine. It included a mini fridge and a microwave. All parking is valet. And the mattress on the bed was a heavenly surprise. It’s the most comfortable bed I have ever experienced at an economy hotel.

By on Nov 20, 2017

4

close to where i needed to be

Everyone

Only complaint was very noisy in back parking lot people partying

By on Oct 9, 2017

Best Western Poway/San Diego Hotel

13845 Poway Rd, Poway, CA 92064
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