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Recent guest reviews

Great spa with flavored steam rooms- orange, herbal, salt

The hotel was beautiful and very clean. The breakfast buffet was phenomenal, best part of the stay, excellent. A few issues, the rooms are very small, ok for 1 person or a couple, however not good at all for families. They restrict you to 1 child in a room per family. You feel like you're breaking rules if you have a second child. Also they charge for the spa/pool, but your kids cannot use it. Not cots for children, charge you for crib. Overall not a great place if you have any kids whatsoever.

Everything great. Furniture and wooden fixtures a bit worn-out. Helpful staff. Great quality-price ratio.

Paid for hotel and flight together through O_____. Got there and was told they needed my credit card only for incidentals as the room was already paid for. When we went to check out the guy behind the counter kept telling me that the room had not been paid for and charged for the room and the meals we had there. He said O____ had not paid them. He had to use another card than the one we had on file for incidentals. (Was not enough room for a weeks worth of room charges.) My wife, who speaks Portuguese, saw what I had done and proceeded to tell him off. He tried to reverse the charges but he could not as you cannot reverse the charges simply with a credit card from the Abu Dhabi. He ended up giving us the cash for the room charges. Imagine my surprise when I got home and saw that after we had left, the hotel charged us again for the meals. Using another of my cards (the one I had left on file for incidentals) We phoned the hotel and spoke to someone there who did not seem to be able to do the math. My wife explained it to him, slowly. He says he will get this fixed on Monday. We are still waiting for this to be resolved.

This Hotel was very well maintained and the staff was friendly and helpful. For instance, they helped us with restaurant suggestions and reservations and with booking day tours. The food was also very good, if a bit expensive. My only two complaints were that, first, the hotel is located a bit far from the main tourist areas, so one had to take a cab or other transportation to get to the sights. This added considerably to our expenses. Second, the hotel double charged me for the room, and I had to spend a good amount of time once I returned to the U.S. in order to get the problem solved. Otherwise, it was a good experience.

Clean rooms, professional staff, english speaking.

Rua Tenente Valadim, 146 Porto

Hotel highlights

  • Walking distance to Casa da Musica
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Ramalde within a short walk of Casa da Musica, Sheraton Porto Hotel & Spa is within 2 miles (3 km) of other popular sights such as University of Porto. This 266-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and a 24-hour fitness center.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to 11 AM.


Rooms

All 266 soundproofed accommodations feature a separate bedroom. 55-inch Smart TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Minibars, free newspapers, and free bottled water are other standard amenities.


Property features

Guests of Sheraton Porto Hotel & Spa enjoy a full-service spa, an indoor pool, and a 24-hour fitness center. Parking is available for EUR 9 per day (EUR 9 per day for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and securing valuables. Other amenities at this luxury hotel include a spa tub, a sauna, and a rooftop terrace.

Room options

Deluxe Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Junior Suite, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 3

Club Room, 1 Double Bed, Non Smoking

1 Double Bed | Sleeps 2

Guest reviews for Sheraton Porto Hotel & Spa

Everyone (3) Couples (3) Business (1)
5
Everyone

By on Apr 29, 2019

5
Everyone

Great spa with flavored steam rooms- orange, herbal, salt

By on Sep 19, 2018

3

sheraton porto hotel

Everyone

The hotel was beautiful and very clean. The breakfast buffet was phenomenal, best part of the stay, excellent. A few issues, the rooms are very small, ok for 1 person or a couple, however not good at all for families. They restrict you to 1 child in a room per family. You feel like you're breaking rules if you have a second child. Also they charge for the spa/pool, but your kids cannot use it. Not cots for children, charge you for crib. Overall not a great place if you have any kids whatsoever.

By , from Tampa Florida on Jun 25, 2018

5

great value for money.

Couples

Everything great. Furniture and wooden fixtures a bit worn-out. Helpful staff. Great quality-price ratio.

By on May 5, 2015

1

watch your credit cards

Couples

Paid for hotel and flight together through O_____. Got there and was told they needed my credit card only for incidentals as the room was already paid for. When we went to check out the guy behind the counter kept telling me that the room had not been paid for and charged for the room and the meals we had there. He said O____ had not paid them. He had to use another card than the one we had on file for incidentals. (Was not enough room for a weeks worth of room charges.) My wife, who speaks Portuguese, saw what I had done and proceeded to tell him off. He tried to reverse the charges but he could not as you cannot reverse the charges simply with a credit card from the Abu Dhabi. He ended up giving us the cash for the room charges. Imagine my surprise when I got home and saw that after we had left, the hotel charged us again for the meals. Using another of my cards (the one I had left on file for incidentals) We phoned the hotel and spoke to someone there who did not seem to be able to do the math. My wife explained it to him, slowly. He says he will get this fixed on Monday. We are still waiting for this to be resolved.

By on Oct 10, 2014

4

sheraton porto spa

Couples

This Hotel was very well maintained and the staff was friendly and helpful. For instance, they helped us with restaurant suggestions and reservations and with booking day tours. The food was also very good, if a bit expensive. My only two complaints were that, first, the hotel is located a bit far from the main tourist areas, so one had to take a cab or other transportation to get to the sights. This added considerably to our expenses. Second, the hotel double charged me for the room, and I had to spend a good amount of time once I returned to the U.S. in order to get the problem solved. Otherwise, it was a good experience.

By on Aug 23, 2011

4

professional staff

Business

Clean rooms, professional staff, english speaking.

By on Sep 21, 2009

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