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Sheraton Porto Hotel & Spa

5.0 out of 5.0

Recent guest reviews

We reserved 2 rooms and both rooms were great with 1 being a suite. This hotel is not central to old town Porto, but it was no problem at all using Uber or taxi. Upon arrival in Porto, we were welcomed by the any of the staff that saw us. I had sent a note a week prior to the concierge asking for advice on Duoro Valley tour. Firmino Alves immediately responded to me with options and recommended Duoro First tours with Paulo. Wow, that was the BEST recommendation ever. He was so responsive to all of my questions and he was right on with this tour. He also recommended many restaurants of which one was "The Wine Box" and YES, one of our favorites where we went twice in 2 days. Lounge on the 12th floor was nice and always well stocked with snacks and drinks. The only thing that I'd recommend is to have the sliding glass doors of the bathrooms to be fixed as it kept sliding open.

The hotel is first class in every way. Beautiful comfy rooms with a separate shower and huge tub, comfortable beds, plenty of plug in's for technology and decent room service menu. The breakfast buffet is outstanding and the food in general very good. I was particularly impressed by the spa. After a long week traveling with a group I booked a last minute massage and it was outstanding. Price was reasonable and the masseuse outstanding. I booked from my I phone while traveling and was very impressed by the quick response from the hotel. I highly recommend this hotel if you have the opportunity to be in Porto. It's friendly, good location and good value.

The hotel is located out of the old town, about a 10 minute cab ride away. However, very worth it to stay here. Although the hotel is close to 16 years old, they have done an exceptional job at maintaining it and keeping it modernized. The restaurants / bars in the hotel are great and the staff is very professional. Rooms are spacious and very clean. They offer a great breakfast buffet which is very worth it. Huge selection and very reasonably priced. I would def. stay here again.

We spent over 24 hours here before embarking on a rivercruise so we had an afternoon and morning to explore. The hotel is large and situated in a quiet area around 30-45 minutes walk from the centre and old town areas of Porto. The rooms are large with huge bathrooms and very comfortable. The breakfast buffet is excellent with plenty of choice. We didn't eat in the restaurant at night but had a bar meal which was very good indeed and very reasonably priced, including an excellent local wine. The huge lobby area is a little bit soulless but the rest of the property makes up for that, especially the little garden area off the bar. The health club,spa and pool looked nice although we didn't really have time to partake. Perhaps just as well as we were informed that we would need to pay extra to use the pool - a first in a hotel of this stature and the one black mark against the hotel that I would mention. You're only a few minutes walk away from the famous Music School and there is a large supermarket nearby for any little extras you might want. A reasonable but pleasant walk takes you to the Crystal Gardens overlooking the river with all of Porto laid out before you - a very worthwhile leg stretch.

A modern hotel first built only a decade or so back, on a hill a little way out of town. Was a 12 Euro cab ride from central train station for instance. All glass faced elevators, and a very modern airy and attractive lobby. Booked on the Executive Floor for 2 night stay starting on New Year’s Day, and was kindly upgraded to a nice Suite as a Starwood Elite member there on a special visit. and Sara on staff was most efficient confirming it all in advance. Nice large room – central light switches a bit confusing, as often is the case with newer hotels. Electric blinds, again no easy to find operation buttons as nothing is marked – a simple thing for Hotel to address with small labels or plates etc. TV in living area bolted flat to wall which is pretty silly, as work desk is at other end of the long room and hence cannot be viewed when using computer etc as I am doing now. A $25 swivel mount being affixed would solve that easily. Executive Lounge on Level 12, top floor offers nibbles and drinks about 6pm to 8pm. A rather small open room, and was full of families with screaming babies and noisy out of control kids the nights we visited. So we got out fast. Just totally thoughtless parents to blame, and not much staff can do in such cases, however you almost never see staff here, except to replenish the very average looking nibbles now and again. Zero interaction with guests, as in most better lounges. Pretty basic range of choice, and with business users during rest of year in residence, probably a lot quieter. Breakfast is also served in this Lounge, but can I imagine it was superb basic, and the lobby area breakfast area is large, and with a really excellent selection. Top marks for that. Portugal top end Hotels I notice have local Champagne on ice at breakfast, along with fruit juices etc which is pretty interesting! Nice stay, and main downside is absolutely nothing whatever nearby walking distance re eating choices that we could see. Indeed no shops of any kind that we could sight anywhere nearby. Truly out in the “Boonies”. Staff were happy to OK the Elite Member automatic late check out if hotel not fully booked, and that is another huge plus of Sheratons, with evening flights, and saves needless hours at airport. A clean sharp hotel, with all that you except from a large city Sheraton. Which is exactly WHY folks book them!

Excellent Hotel! We were on a 3 week trip through Europe, with the Sheraton Porto and Lisboa being the last of the hotels we were staying at. What a great end to a trip! The beds were comfortable, hallways soundproofed, blackout blinds, excellent wifi (which was hit-and-miss at other hotels). Quite luxurious, excellent and friendly staff. I'd stay here again! I found the Sheraton chain in North America to be hit-and-miss, but this Sheraton was definitely a cut above!

We stayed 4 nights in a junior suite in the Sheraton in Porto. The hotel is situated in a quiet neighbourhood- although a soccer arena lies next to it, but it doesn't give any noise disturbance. Besides you can always take a cab in front of the hotel and of better quality than you find in town) to the very busy and noisy city centre. Don't try to drive in Porto: there no rules and people drive like crazy in the very small streets in the very hilly town. The Sheraton is a modern hotel with a spectacular atrium and glass elevators. Junior suites are on the top level (club level). The suite was spacious with dark drapes to keep the sun out. The big terrace -with chairs and loungers- of the suite offers a great view- you can see the sea in a distance. The bathroom is rather spacious, although the door of the shower leaks water when you open it after using. Consequence is that the floor gets slippery when you have to pass to the wc. Be careful! Entering our suit I found out that I needed some extra cloth hangers, so decided to call housekeeping. Unfortunately the Phone was out of order. Just as I wanted to go down a young lad knocked on our door to bring us some welcome gifts. He tried the Phone too, but without any success. He would order the cloth hangers and report the defect, the last without result, so I told reception the next day and 24 hours later (rather long) we could use the phone. In the suite there is a very music system; a joy to be able to listen to good music. The concierge, a really old-fashioned good one, informed us very well about places to go and restaurants. (a small list was in the suite we found out later, but the concierge gave more detailed information. Since we have friends living in Porto it was a big surprise that they, being locals showed us the same spots and also booked one of the advised restaurants. Breakfast is as it should be in a hotel like the Sheraton, points of improvement are that you have to wait long time to get your eggs and ordering to a member of staff depends from the fact if one of the very young waiters is trained. The same thing occurs in getting your coffee. The breakfast room was very often too small to give place to the guests. We once went to the executive lounge, but the range of breakfast items was very small and it took too much time for the only waiter to get the ordered items. Anyway the executive lounge can be better. Most of the time no staff at all was present and very little items were offered or were no longer available. The 2 day a lampe above the sink wasn't burning. Since the Phone wasn't working yet I wanted to tell reception. Unfortunately it was so crowded at that time I tried to find a duty managers desk, but the Sheraton doesn't have one. So returning to the suite in the afternoon I found out that housekeeping didn't have noticed the clearly (or in fact not clearly) defect lightbulb. But the Phone worked, unfortunately it took another 24 hours to be repaired. The hotel has also a very nice lounge terrace next to the bar. I think breakfast, lunch and dinner are served on another large terrace, but since it was rather cold during our stay I didn't notice. Conclusion: The Sheraton is in fact a perfect pleasant and quiet place to stay in Porto. Some more attention to housekeeping (checking everything in the room daily), improving staff and offer of dishes at the executive lounge, a bit more training to young breakfast waiters and perhaps appoint a duty manager.

It was my business tour there. we reached there in the time of lunch and got a room. it really was a stunning room. The bathroom had glass walls with adjustable blinds - you could watch TV whilst in the bath! The food was awesome , I really liked that. Thank u all staff there.

Great hotel, absolutely loved it! Friendly staff, new and clean facilities and very close to the metro station (about 10 minutes walk), which was extremely convenient: only 4 stations from the very center of Porto. Worth taking the metro to and from the airport (around 6 euros roundtrip).

We found the entrance and lobby of this hotel to be very nice. We have member status, and found it odd that they did not honer it. They informed us that we would have had to book a room on the Club member floor to be eligible for the use of it. We've never experienced that at any other hotel we have a member status in. It never mattered if we would book on the club level or not to have access to the club member lounge. Also there is a $10.00 a day charge per person if you want to use the pool. They did inform us that there is a breakfast buffet at their restaurant. The buffet was very good, but the service was very slow if you wanted coffee, tea, or anything not at the buffet stations. Also they charge $13.00 US for the buffet which is not bad, but if you want tea or coffee they charge you an extra dollar. Thought that was a little odd. The rooms were clean, but dark, and no nice views. The front desk staff were very nice, and acommodating. We found the rest of the staff to be standoffish. Short uber ride to city sights, and restaurants. The hotel does have a restaurant like I mentioned before, and a bar with bar, and table seating, with live music on the weekends, and huge screen TV to enjoy futbol. We found the bar food to be very good, but the drinks weak, and expensive, and the sevice again was very slow. Also the seating at the bar is extremely uncomfortable. You are better off sitting at the bar table seating areas. We did have lunch at their restaurant. The food was very good, but again the service was not. We travel on business a lot, and we will most likely not book this hotel again.

Rua Tenente Valadim, 146 Porto

Hotel highlights

  • Walking distance to Casa da Musica
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Casa da Musica is a short stroll from Sheraton Porto Hotel & Spa, and other popular attractions like Sandeman Cellars are within a few miles (5 km). This 266-room, 5-star hotel has conveniences like a full-service spa, an indoor pool, and a 24-hour fitness center. Museum of Port Wine and Porto Cathedral are also near this Porto hotel.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 7 AM to 10:30 AM.


Rooms

All 266 soundproofed accommodations feature separate bedrooms. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with cable channels and pay movies. Beds sport pillow menus and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Minibars, free newspapers, and free bottled water are also standard.


Property features

Guests of Sheraton Porto Hotel & Spa enjoy a full-service spa, an indoor pool, and a 24-hour fitness center. Parking is available for EUR 9 per day (EUR 9 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and a rooftop terrace.

Room options

Club Room

Queen 1 | Twin 2 | Sleeps 2

Executive Suite

King 1 | Sleeps 2

Junior Suite

Queen 1 | Sleeps 2

Premium Room (Deluxe)

Queen 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 2134 reviews