Sheraton Porto Hotel & Spa5.0 out of 5.0
This hotel is most popular for:
Recent guest reviews
Everything great. Furniture and wooden fixtures a bit worn-out. Helpful staff. Great quality-price ratio.
Paid for hotel and flight together through O_____. Got there and was told they needed my credit card only for incidentals as the room was already paid for. When we went to check out the guy behind the counter kept telling me that the room had not been paid for and charged for the room and the meals we had there. He said O____ had not paid them. He had to use another card than the one we had on file for incidentals. (Was not enough room for a weeks worth of room charges.) My wife, who speaks Portuguese, saw what I had done and proceeded to tell him off. He tried to reverse the charges but he could not as you cannot reverse the charges simply with a credit card from the Abu Dhabi. He ended up giving us the cash for the room charges. Imagine my surprise when I got home and saw that after we had left, the hotel charged us again for the meals. Using another of my cards (the one I had left on file for incidentals) We phoned the hotel and spoke to someone there who did not seem to be able to do the math. My wife explained it to him, slowly. He says he will get this fixed on Monday. We are still waiting for this to be resolved.
This Hotel was very well maintained and the staff was friendly and helpful. For instance, they helped us with restaurant suggestions and reservations and with booking day tours. The food was also very good, if a bit expensive. My only two complaints were that, first, the hotel is located a bit far from the main tourist areas, so one had to take a cab or other transportation to get to the sights. This added considerably to our expenses. Second, the hotel double charged me for the room, and I had to spend a good amount of time once I returned to the U.S. in order to get the problem solved. Otherwise, it was a good experience.
Clean rooms, professional staff, english speaking.
Casa da Musica is a short stroll from Sheraton Porto Hotel & Spa, and other popular attractions like Sandeman Cellars are within a few miles (5 km). This 266-room, 5-star hotel has conveniences like a full-service spa, an indoor pool, and a 24-hour fitness center. Museum of Port Wine and Porto Cathedral are also near this Lordelo do Ouro e Massarelos hotel.
This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
All 266 soundproofed accommodations feature separate bedrooms. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with cable channels and pay movies. Beds sport pillow menus and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Minibars, free newspapers, and free bottled water are also standard.
Guests of Sheraton Porto Hotel & Spa enjoy a full-service spa, an indoor pool, and a 24-hour fitness center. Parking is available for EUR 9 per day (EUR 9 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and a rooftop terrace.