Pestana Palácio do Freixo - Pousada & National Monument5.0 out of 5.0
Recent guest reviews
The positives: The approach and facade of this hotel is truly beautiful. The setting on the river is romantic. The main building with check-in and restaurant is elegant. Our room was a huge sitting area and large bedroom. The hotel has a nice spa and indoor and outdoor pool. Breakfast was good. The negatives: The color of the guest rooms -ugh. The noise from the parking lot (trucks backing up) in the middle of the night woke us up every night. The staff is not nice.
This place was a delight from the moment we pulled into the parking lot. The grounds, the river, the restored palace, the repurposed factory was as if out of a movie. The common areas are in the 18th century, lovingly restored Baroque palace. The bar is not to be missed as their selection of ports is probably the best in the world. The rooms are across a courtyard in a beautiful old factory and they are beautiful, modern and comfortable. The building has been totally rebuilt from the original shell inward and the quality of the materials was impressive. (As a group of architects we can attest to that.) Our room had a wonderful view of the Douro River and we felt so lucky to be seeing it in both the evening glow of sunset and the morning mist. We were saddened that we were only there for two nights and would love to go back and enjoy all the comforts again.
We asked reception to book a table at a restaurant to listen to fado and we were booked by reception staff in a restaurant room without fado When we complained (twice), staff showed clearly they did not care This is an unacceptable attitude for a 5 stars hotel We will not recommend this hotel
beautiful luxury castle. Their New Year's Eve bash surpassed the most elegant and fun weddings I have attended in New York. The food, service and ambience was over the top. Fantastic experience all around!
A lovely hotel, well located for the tourist. Service was exceptional! Clean, accommodating and very friendly. Hotel staff is very tuned into quality and pride of workmanship. A must place to stay while in this city.
there seemed to be no check after room was serviced. To be left with No toilet paper is inexcusable. Also only one teabag and no milk is not good. Otherwise a very comfortable bed and good shower. why is the only internal stairs between ground reception closed when it is raining. I like to use the stairs as it is good for my health.
Beautiful hotel on an excellent location. Super service of outstanding staff. Nice room with a great view. Very well equiped gym and spa. Breakfast in nice and serene surrounding. Well kept gardes. Free parking and WiFi.
Unless you were attending a wedding or conference here, there was absolutely no reason to stay at this hotel. The location was horrible and there was NOTHING you could walk to, therefore you would be taking cabs everywhere you needed to go. The hotel offered a shuttle into Porto, but it was only 3 times a day, so if you needed to get there or be picked up at an alternate time, you were out of luck. And since the mini bus only held 6 passengers. if you had not made prior reservations, there would be no shuttle for you. The public rooms were beautifully old world and very elegant. However that WAS NOT WHERE YOU WOULD BE STAYING. ALL the hotel rooms were in an adjacent old, boring factory building which had no personality at all. The rooms were decorated in a minimalist, motel like fashion and the lighting was so insufficient that you felt as if you were in a dingy dungeon. Because the breakfast room was in the actual palace and the rooms were not, we had to take an elevator, walk through a long, drafty, outdoor corridor, which in torrential rain was not fun, and then to another elevator before we arrived. Another issue was the inaccurate information given to us by the concierge. At a five star hotel such as this, we mistakenly thought any information given to us by the concierge would be so, but it was the furthest from the truth. And when we informed him about his misinformation, his attitude was not apologetic at all, and all he said was, "Oh well what can you do." And that was shameful. DO NOT STAY HERE.
Sleep like a king, wake up side by side with Douro river. Beautiful accommodations, well preserved palace, inside and out. Great swimming pool and lounge area. Service excellent. Another hotel from Pestana Group that does not disappoint.
This place is pricey but it's BEAUTIFUL and definitely worth it. It's right on the river and has gorgeous views. The service is outstanding. The rooms weren't elaborate but offered every comfort needed. The staff members were helpful in planning outings and arranging transportation. This place is not within walking distance of the city center but they offer a free shuttle on the hour- just be sure to reserve a time. They have a great bar offering lunch and dinner and a restaurant for breakfast and dinner. Highly recommend.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Campanhã, Pestana Palácio do Freixo - Pousada & National Monument is within a few miles (5 km) of popular sights such as Sandeman Cellars and Porto Cathedral. This 87-room, 5-star pousada welcomes guests with conveniences like a full-service spa, an outdoor pool, and an indoor pool. On a river, it's also near Museum of Port Wine and Casa da Musica.
Enjoy a bite to eat at the pousada's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.
All 87 air-conditioned rooms provide minibars, safes, and phones. Guests can expect free WiFi and LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. In-room massages are available, and rooms also include desks.
Guests of Pestana Palácio do Freixo - Pousada & National Monument enjoy a full-service spa, an indoor pool, and an outdoor pool. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa pousada include a 24-hour fitness center, a sauna, and a rooftop terrace.
Reviews from Trip Advisor
94% of guests recommend this hotelTotal of 1969 reviews