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Sheraton Grand Mirage Resort, Port Douglas

4.5 out of 5.0

Recent guest reviews

We read a lot of publicity about a $43 million renovation at the Sheraton Grand Mirage so we were quite excited about staying here (June 2017). The outdoor areas are stunning and the primary reason why you would stay here. Being right on the beach is another attractive element. The rooms and beds are very comfortable. There were some items that made the hotel look like the renovation wasn't quite complete and still a work in progress. The downside of our experience was that some of the staff appeared clueless and/or not experienced in hospitality. Working in hospitality ourselves we tend to be quite forgiving but more often than not, staff did not display the qualities worthy of the resort's standards. We can only guess that some employees are transient and not very experienced.This wouldn't deter us from staying here again but management have an opportunity to make this place outstanding.

We were lucky enough to end up here for a few days for our yearly conference last week. The rooms were a good size, not too sure about the bathroom doors, but they worked, so couldn't be that bad. We had most of the facility booked for the days, the systems worked well, the food was yummy and plenty of it. Breakfast had plenty of options and catered to all our tastes. The highlight was the pools. Many pools,many choices. Plenty of places to relax and wind down at the end of the day. We had a poolside dinner and awards ceremony the night we arrived, everyone was helpful and so cheerful, even first thing in the morning heading to breakfast at 6:30. All in all I would totally come back here with my own money and stay. Highly recommended.

For my birthday weekend we headed to Port Douglas. As Cairns locals this is always a good getaway. I had heard good things about the refurbishments that Sheraton Grand Mirage underwent last year. So decided this property would be nice for our weekend getaway. All the talk was true. The property and rooms are beautiful and well appointed. Weekend rates are high but with the opportunity to upgrade to a swim-out room, we thought it was worth it. The biggest feature of the hotel are its lagoons. Most of the swim-outs have their own smaller lagoons. Our lagoon was shared by 6 other rooms at the most. So we had the lagoon to ourselves most of the time. The property is on 4-Mile Beach, so while not in the centre of things, it is right on the beach. With the beach literally 50 metres from our room, we walked on the beach at sunset and sunrise (please note that the section of the beach is not patrolled by lifeguards, so swimming is not recommended). We were in the north wing, and we found the rooms are not very sound proof. We could hear everything going on in the hall. But that is my only negative point. The staff and service were all exceptional, even right from the very beginning of the booking process. Shannon, who handled our reservation, promptly replied and confirmed our booking. Lorraine who checked us in, was efficient, personable and informative. Concierge immediately attended to us as soon as we drove up and took us and our luggage to our room in a buggy. We had happy hour cocktails at the Lagoon Bar and the F&B attendants were also very good there. We opted to not have our room serviced in exchange for $15 F&B voucher. What a great idea and incentive! Great weekend all in all.

Wow!!! My first visit to Port Douglas for a short 5 day break..It's truly a beautiful place. The Mirage Resort is about an hours drive from the Cairns airport.If you don't have a car I highly recommend getting a shuttle service . The mini vans are air conditioned , comfortable and it's a beautiful scenic drive . The drivers are great value too. Very informative and great sense of humour. The mirage is a truly beautiful resort to stay at. Upon arrival you are greeted at the door with a warm smile and the car door opened for you. Your bags are checked in for you so all you need to do is check yourself in. The reception and concierge staff are friendly and helpful. Be aware tho there is a $100 a day ,room charge that you must pay up front . ( This is all returned to you when you check out IF you don't charge anything to your room during your stay or use the mini bar in your room) So if you stay for 5 days, you have to give a $500 deposit when you check in. Either credit card or cash. My room was amazing. I stayed in a King lagoon room.It was huge. Great airconditioning and windows that opened up onto a pool view. The bathroom was also large and comfortable. All towels a toiletries were supplied as well as a hairdryer. There was a room safe and large wardrobe space with coat hangers to hang a family of fours clothing for two weeks. Along with a large three draw chest of draws. A small sitting area which overlooked one of the lagoon pools was a nice place to relax. Pool access was everywhere and a handy towel token saved you taking a towel with you.. The beach was very easy to access and beautiful for a morning or late afternoon stroll. Open air Shower rinse offs were dotted around the resort to wash the sand off as you came off the beach.. nice touch. Breakfast was the only food included in my stay . It was Buffett style and it was amazing. Everything from fresh local fruit to bagels and cream cheese and sausages and omelettes.. toast , rolls , cereals, fresh juices of all kinds and the basic Vegemite , peanut butter and jams were also available. There was no lunch dinning available. Dinner was a little disappointing. It was exspensive and not a lot to choose from. It would've been nice to have a buffet style dinner some nights for a little more variety. I chose to eat a late lunch in town each day and had drinks and savouries at the bar.The drinks were moderately priced but there is a huge choice so they do go up in price.. I paid cash instead of putting any food and drinks on my bill as it was easier to keep tabs on what I'd spent. It would be easy for this to get out of hand. Getting into Port Douglas is very easy. You can opt to walk 20 minutes along the pristine beach or catch a $5.00 ( one way ) $8.00 ( return) shuttle bus from the lobby.. The buses go every 15 minutes and are air conditioned. In all the only fault I found in this beautiful resort was the food...but if you go into Port Douglas there is a huge range of restaurants and eateries sure to please everyone. Stunning resort and beautiful people. The staff here cannot do enough for you. I highly recommend this resort.. I will certainly be back...❤️☀️

From the minute we got there to leaving, the hotel was great. the room was spacious and bed super comfortable. there was plenty of space for our clothes!! The pool and gardens at the Resort are amazing, and there is a golf course if you're a golfer. and then 4 mile beach is a stones throw away.....literally!! All the service was outstanding, the food, drinks.....everything!! Will definitely be back!!!

Beautifully laid out and appointed hotel resort, with exceptional staff and painstakingly maintained. The room was spacious, clean as a pin, all amenities you could hope for in a quality establishment like this. We stayed as part of a package booked though My QLD Holiday and would definitely recommend that too - great inclusions like airport transfers, 2xReef excursions, included bar tab, welcome drink. Food at the restaurants was not exactly to my taste, and they responded admirably to some feedback given in one of the meals. Breakfast was 'to die for'! Will be back for sure.

From arrival to departure this was an excellent place to stay and be active [or just relax if that is your inclination]. Tags for luggage were supplied with the booking, so when we arrived the bags were taken from us as we went to book in and the next time we saw them was in our room when we got there. This is a BIG resort, the result of which is that it is usually a moderate length walk from room to facility desired. This was OK as we were active, but I am not sure how good it would be for those needing wheelchair access or if unsteady on foot. yes, there were lifts and ramps around, so I am sure it is OK, but it would mean extra distances to travel to facilities. The resort was fairly busy judging by the numbers at breakfast, but we seemed to see or hear hardly anyone in the residency block. There were always a few around the swimming pools which were very uncrowded. likewise the beach [a very short walk via many entrance points] was uncrowded. Swimming in the sea was OK at the time we were there, but stingers would keep you out of the water for about 9 months of the year. Buffer breakfast was a dream. There was a HUGE variety of foods from which to choose: Asian, Italian, American, European, hot or cold. Consequently on the first day you try [but fail] to taste everything to find what you like best, and overeat. That happens the 2nd day too, but after then you have worked out what you like best for the rest of the stay. Most of the hot foods are cooked in front of you on order which is really good. I couldn't praise the food enough either at breakfast or in the other food outlets around the resort. There was one mishap where we ordered Caesar Salad and smoked salmon, and got Greek salad instead. the friendly and helpful staff would have changed it for us, but we preferred to eat what was there instead of waiting for a new salad to be made up for us. There was an evening complementary meal on either the Friday or Saturday of our stay [take your pick] which was magnificent. We had that on the day of our anniversary, and the hotel also gave us a bottle of wine plus a special sweets plate decorated appropriately for us. Very nice touch. On the matter of staff, the management is to be congratulated on instilling a great spirit of cheerfulness and customer service in the staff. Every one of them smiled and were courteous. I don't know what they would do without people on working visas though as there seemed to be hardly any dinky-di Australians there. You name a nationality and it is highly likely you will meet one at sometime during the stay. The staff in the Country Club attached to the resort were Australian and they had a similar attitude to service. We played golf and swam there 3 times during our stay. The pool is 25m lap pool, and there is also an exercise gym there. The country club is open to the local public as well as hotel guests to keep it commercially viable I suspect as it was far from overcrowded. The golf course is really enjoyable apart from the greens which have a lot of non-greens grass growing on them to make them very variable in speed and slope judgement. All holes are different, interesting and challenging, and the surrounding scenery is quite beautiful. We were told the the new greenkeeper [of 6 months] is on a programme of fixing up the greens, but it will take a year to get them right [and a lot of money too]. If they get the greens good, then it will be worth going up there just for the golf. I would imagine that most people will go there by flying to Cairns and taking a shuttle bus service to the hotel. be sure to give yourselves plenty of time to get back to the airport; there was a fatal accident on the road back{Bruce Hwy?] and the road was blocked for a few hours. For us it meant returning back to Port Douglas, missing our flight, madly organising a booking for the following day, and then organising another night stopover with a very early start. Oh! part of the deal we had for the week at the resort was two trips to the reef for snorkelling, swimming, scuba diving, semi-submersible boat, glass bottomed boat or just the boat trips doing whatever you fancied. One inner reef and one outer reef. Everything in N. Qld. is more expensive than most of Australia, but in spite of that we will go again.

The Grand Mirage is a spectacular resort. We chose it from the website and were not disappointed. We upgraded to a "swim up" room that was well worth it for the unique experience of stepping into the beautiful lagoons right from your private terrace. The room was spacious, stylish, well appointed and clean. The staff was charming and warm. Sharon at the Concierge desk was extremely helpful and professional. She guided us through our "bucket list" experiences with confidence and wit. Be sure to take advantage of the shuttle service into town. We purchased a multiple day shuttle pass and loved the convenience of heading into town often for excursions, dining, and drinks. While breakfast at the Mirage was lovely, we went into town for all other meals. The lagoon pools are simply amazing! While there is so much to do in the area, be sure to stay an extra day just to relax poolside and enjoy the many pools including the swim up bar..... unforgettable! What an incredible stay!

I've read that this is a 5 star property. In the states, this would be considered about a 3 1/2 star. Clean and comfy, but a bit small. Typical sea side hotel in all white, but nothing luxurious about the hotel part of the property. Staff friendly and good location, can't complain about the pools, there are many of them. Hotel could offer free shuttle into town, it's not that far and would give more value. Food is good, but about average hotel food.

Signing in at the reception we felt a bit rushed and not enough details of our package explained. Having said that the room was beautiful and a gorgeous view of the lagoon pool, I was a little worried about stepping into the shower which was in the spa bath as it felt slippery. Comfy quiet room with lots of space for a couple. If you want to go into Port Douglas you do need to get a shuttle bus at a small cost but plenty of them.

Port Douglas Road Port Douglas QLD

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Golf course

Sheraton Grand Mirage Resort, Port Douglas places you within 2 miles (3 km) of Marina Mirage and St Mary's by the Sea Chapel. This 294-room, 4.5-star resort has 12 outdoor pools along with a golf course and a restaurant. It's also near Sugar Wharf and Court House Museum.


Dining

For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10:30 AM. Order from 24-hour room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.


Rooms

The 294 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Ceiling fans, safes, and phones are also standard.


Property features

Guests of Sheraton Grand Mirage Resort, Port Douglas have access to a golf course, 12 outdoor pools, and a fitness center. Onsite parking is available, both free self and paid valet parking (AUD 8.00 per day)—also useful is an airport shuttle (available on request) for AUD 33.00 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a sauna, an outdoor tennis court, and free WiFi in public areas.

Room options

Room, 1 King Bed (Lagoon)

King 1 | Sleeps 3

Mirage Studio Suite

King 1 | Sleeps 3

Premium Studio (Lagoon)

King 1 | Sleeps 3

Lagoon Edge Room King

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

65% of guests recommend this hotel

Total of 300 reviews