Sheraton Grand Mirage Resort, Port Douglas4.5 out of 5.0
Recent guest reviews
Hotel was ok but lacked atmosphere. The hotel has loads of opportunity to allocate space for activities for kids to do but they missed the boat there. Food options were not great and lacked variety a which left us having to go to town as the option but hard to do w 2 small kids. A bit frustrating. Pools could be a bit cleaner, needed more of that 5 Star feeling. In saying all that the staff were lovely.
The pools and grounds of the hotel were amazing. So clean & well kept. Facilities & service were great as well. We played tennis, drank cocktails by the pool, enjoyed the coffee available in the foyer cafe although one barista was better than the other. Activities desk was very helpful for booking small group snorkelling trip to reef. Breakfast buffet, especially omelettes was a satisfying start to the day. Room & bathroom were clean & comfortable. Handy to access ice machine for keeping drinks & injuries cold!!
Had a very comfortable stay at the Sheraton Port Douglas. We had a nice and spacious room with complimentary water. The gym however was abit far away across a roundabout and you had to take your own towel. Good hotel base to visit Great Barrier Reef and hotel had a big enough car park.
Stayed at both the Pullman and Sheraton to compare the difference between the hotels and Sheraton is by far the superior accommodation. Would return here again Pros: closer to the town centre Faster wifi speeds Modern room decor, the room is more spacious and the interiors are more generous and designed well Overall better service which starts from when you pull up to reception to dining at feast to check out Direct access to four mile beach More parking for guests Livelier atmosphere The rooms on the ground level of the Pullman have NO privacy The pools (over two hectares of it) are spacious and features a swim up bar which the Pullman does not have If you like spending your holiday on the hotel grounds, where there is plenty of space in the hotel and to lounge around in the pool without feeling like your personal space is invaded then this is the place. If you like being in a much smaller pool with someone within 2 metres of you and lots of screaming children, choose the Pullman.
We enjoyed our stay at Sheraton in port Douglas. The pools are nice and breakfast buffet is solid. Take a walk on four mile beach in the morning to the lookout near downtown. There a nice walking path. Happy hour is a nice way to wind down by the pool. If you’re taking multiple trips / days into town get a day / multi day shuttle pass. We didn’t try it but the rooms with the pool off the deck looked nice.
I have been disappointed with Sheraton properties in general, yet NOT this one. Extremely well managed resort...and it is a true resort. Friendly staff all around. The breakfast buffet is huge and again done very well. We dined at Harrison’s. It was excellent, however, expect a long-long meal (not kid friendly, yet there were many impatient kids...up and about and on mobile devices). We would definitely select this property to stay at when we return to Port Douglas. Thank you for an exceptional stay!
We were in PD this week trying 4 different resorts to gauge where we would bring a group of international visitors when they come to visit FNQ... Sheraton was our first choice, we were looking for peace quiet and a little luxury. Checkin... lovely service by young girl with British accent, Rooms - beautiful inside. But, just outside our room it was a kids playground ... our door being knocked on n when looked out ... kids!,, ...they were running and screaming in between rooms around ours ... especially first thing in am .. which wasn’t relaxing ... we r not kid haters ... weve had them... just was looking for some peace n quiet. Pools - next room I choose would be lagoon edge though - salt water pool worth coming back for. Beautiful. We would’ve enjoyed the swim up bar if it wasn’t filled with children ... we didn’t understand this concept ... having to fight your way through kids and float toys to get to the relaxing cocktail area we were looking forward to after seeing the photo..Next time we will come outside of school holidays if possible. Our fault. Or maybe is there an adults only pool area ...? I mentioned to staff that there was a dead bird in the pool .. we saw it hit a window... she was telling the pool guys .. but we were disappointed to see it still floating around the pool when we headed out for the evening. Feast Buffet - very disappointed - wrote a separate review ...based on that didn’t try breakfast. Last whinge - we checked out yesterday n noticed we have been double charged on our credit card from hotel .. we have rang at least 4 times yesterday and left two detailed msgs -twice we were assured it would be treated as urgent by the duty manager and they would call ASAP. Still waiting for that call. As I said it could’ve been 5 star ... but didn’t feel like it this trip 😒 .
I had a nice room, it was clean and comfortable, and was a swim out. The rooms have been recently renovated. The service however is terrible. The hotel is basically run by kids in their 20's doing work Visa's., totally unprofessional and not attentive. Restaurants were dirty and breakfast Buffett not refilled. Pool service also awful. I must say the grounds a beautiful..... Shops are far and they could use a shop for certain items in the lobby...I also had ants in my room.
This hotel is special to us. We got married here 20 years ago in the waterfall garden and keep returning for wedding aniversaries. And so it was we booked four nights in a lagoon view room to celebrate our 20th. The resort was built in the crazy 80's in extravagant style by a tycoon who is no longer with us. Acres of swimming lagoons, tropical gardens and lots of pink and marble. Agree that there is obsolesecence with these kind of buildings and the original decor is so dated you could call it themed. But the new makeover is so beige blah. Yep same style as the Sheraton on the Gold Coast and the Sofitel at Noosa for a start. And heaps of residential developments. Nothing distinctive, bold or brave. The foyer does not give a sense of arrival and not many people were hanging around at the expensive cafe. Our room was in the north wing on the third floor with glimpses through the palms to the beach. All beiges with light grey timber floors and a few teal cushions for a pop of colour. Bathrooms are original marble with all the trimmings you would expect in a hotel of this class. Love the new beds, very comfortable with good linen. We cant comment on the buffet breakfast on offer. There is a fridge in the room so we self catered with yoghurt, fruit and cereals. We dont eat enough for breakfast to justify the cost of the buffet. We had margaritas out at the pool late one afternoon which were unimpressive. Churned out of a machine with a fake strawberry flavour. Needless to say the rim of the glass was not salted. Real estate around the pools and lagoons has changed since our last visit. A whole lot of gazebos for hire have been placed in the good spots so get out there early if you want a prime spot. It is too far to walk into the town but a shuttle bus is available. There are alot of functions held here and parking is at a premium. We were unable to get a park when returning from town on a couple of nights so parked near reception which noone had a problem with. The whole resort has a relaxed vibe, staff are friendly and it has a broad appeal. We will return out of nostalgia for milestone aniversaries- to cut the top tier of our wedding cake in the waterfall garden.
My husband and I spent nine relaxing nights in November 2017. The staff were friendly and attentive. The resort overlooks the beach. The pool areas have comfortable lounges in and out of the sun enabling you to read your book whilst sipping on a cocktail. Our room was spacious and we could swim into a pool from our room. The Mirage is close to the marina where you can take a boat trip to the magnificent Barrier Reef. A thoroughly enjoyable holiday, we would do it again. Michele and Bob
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Golf course
Sheraton Grand Mirage Resort, Port Douglas places you within 2 miles (3 km) of Marina Mirage and St Mary's by the Sea Chapel. This 294-room, 4.5-star resort has 12 outdoor pools along with a golf course and a restaurant. It's also near Sugar Wharf and Court House Museum.
This resort is home to a buffet restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
The 294 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Ceiling fans, safes, and phones are also standard.
Guests of Sheraton Grand Mirage Resort, Port Douglas have access to a golf course, 12 outdoor pools, and a fitness center. Onsite parking is available, both free self and paid valet parking (AUD 20.00 per day)—also useful is an airport shuttle (available 24 hours) for AUD 33.00 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a sauna, an outdoor tennis court, and free WiFi in public areas.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 478 reviews