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Sheraton Grand Mirage Resort, Port Douglas

5.0 star property
Salt air and 12 outdoor pools, near Four Mile Beach

Choose dates to view prices

Photo gallery for Sheraton Grand Mirage Resort, Port Douglas

Exterior
Exterior
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
View from property
Deluxe Room, 2 Double Beds, Pool Access, Ground Floor | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Bar

Explore the area

Map
Port Douglas Road, Port Douglas, QLD, 4877
  • Crystalbrook Superyacht Marina
    ‪6 min drive‬
  • Sugar Wharf
    ‪6 min drive‬
  • Four Mile Beach
    ‪7 min drive‬

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Room options

View all photos for Studio, 1 King Bed, Ground Floor

Studio, 1 King Bed, Ground Floor | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Ground Floor

  • 560 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Lagoon View

Presidential Suite, 1 Bedroom, Lagoon View | Living area | 55-inch flat-screen TV with cable channels, TV, iPod dock

Presidential Suite, 1 Bedroom, Lagoon View

  • 1636 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ground Floor

Deluxe Room, 1 King Bed, Ground Floor | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Deluxe Room, 1 King Bed, Ground Floor

  • 452 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking, Lagoon View

  • 452 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking, Lagoon View

  • 452 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Garden View

Studio, 1 King Bed, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Garden View

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking, Garden View

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Garden View

Room, 2 Double Beds, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking, Garden View

  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Lagoon View

Studio, 1 King Bed, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Lagoon View

  • 560 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Lagoon View

Studio, 2 Double Beds, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 2 Double Beds, Lagoon View

  • 560 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Pool Access

Room, 1 King Bed, Pool Access | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 1 King Bed, Pool Access

  • 452 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Pool Access

Room, 2 Double Beds, Pool Access | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 2 Double Beds, Pool Access

  • 452 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Pool Access, Ground Floor

Deluxe Room, 2 Double Beds, Pool Access, Ground Floor | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Deluxe Room, 2 Double Beds, Pool Access, Ground Floor

  • 452 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Port Douglas

Four Mile Beach is within 2 miles (3 km) of Sheraton Grand Mirage Resort, Port Douglas while other popular attractions such as Crystalbrook Superyacht Marina are within 3 miles (5 km). This 295-room hotel has 12 outdoor pools along with a golf course and a full-service spa.

What's nearby

  • Macrossan Street - 4 min drive - 2.0 miles
  • Wildlife Habitat - 5 min drive - 2.2 miles
  • Crystalbrook Superyacht Marina - 6 min drive - 2.5 miles
  • Sugar Wharf - 6 min drive - 2.6 miles
  • Four Mile Beach - 7 min drive - 1.6 miles

Getting around

  • Cairns Intl. Airport (CNS) - 64 min drive

Restaurants

  • ‪Wicked Ice Creams - ‬4 min drive
  • ‪Bam Pow - ‬3 min drive
  • ‪Rattle N Hum - ‬5 min drive
  • ‪Grant Street Kitchen - ‬5 min drive
  • ‪Zinc Port Douglas - ‬4 min drive

About this property

Sheraton Grand Mirage Resort, Port Douglas

Salt air and 12 outdoor pools, near Four Mile Beach
Sheraton Grand Mirage Resort, Port Douglas features a golf course, a full-service spa, and 12 outdoor pools. Onsite parking is available, both free self and paid valet parking (AUD 20.00 per day)—also useful is an airport shuttle at scheduled times for AUD 56.00 per person one-way. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a gym, outdoor tennis courts, and free WiFi in public areas.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. IPod docks, sitting areas, and refrigerators are also available. Housekeeping is available on request.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 12 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 5:30 AM to midnight at scheduled times
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (AUD 20 per day)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 48 for adults and AUD 24 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • Daintree Bar & Lounge
  • Feast Restaurant & Bar
  • Harrisons Restaurant
  • Lagoon House
  • Palms Lobby Cafe

Things to do

  • 12 outdoor pools
  • 18-hole golf course
  • 2 outdoor tennis courts
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Outdoor pool (guest access)
  • Pro golf shop
  • Shopping
  • TV in common areas

Family friendly

  • 12 outdoor pools
  • Crib (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference center (12,917 square feet of space)
  • Coworking space

Outdoors

  • Direct access to the beach
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Crib (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.95 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 85.0 per night
  • Cribs/infant beds are available for AUD 25.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AUD 48.00 for adults and AUD 24.00 for children
  • Airport shuttle fee: AUD 56.00 per person (one-way)
  • Airport shuttle fee per child: AUD 28.00 (one-way), (from 4 to 11 years old)
  • Valet parking fee: AUD 20.00 per day
  • Crib (infant bed) fee: AUD 25.0 per night
  • Rollaway bed fee: AUD 85.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Mirage Port Douglas
Mirage Sheraton Port Douglas
Port Douglas Mirage Sheraton
Port Douglas Sheraton
Port Douglas Sheraton Mirage
Sheraton Mirage
Sheraton Mirage Hotel Port Douglas
Sheraton Mirage Port Douglas
Sheraton Port Douglas
Sheraton Port Douglas Mirage
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Grand Mirage Port Douglas
Sheraton Mirage Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort
Sheraton Grand Mirage
Sheraton Mirage Port Douglas Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort, Port Douglas Hotel
Sheraton Grand Mirage Resort, Port Douglas Port Douglas

Frequently asked questions

Is a free cancellation option available at Sheraton Grand Mirage Resort, Port Douglas?

Sheraton Grand Mirage Resort, Port Douglas offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Sheraton Grand Mirage Resort, Port Douglas?

As of Apr 30, 2025, prices found for a 1-night stay for 2 adults at Sheraton Grand Mirage Resort, Port Douglas on May 10, 2025 start from $237.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Sheraton Grand Mirage Resort, Port Douglas?

This hotel is located in Port Douglas, close to Macrossan Street, Four Mile Beach, and Four Mile Beach Park. You'll also find Wildlife Habitat and Port Village Shopping Centre within a short drive.

Is parking available on site at Sheraton Grand Mirage Resort, Port Douglas?

Yes, self parking is offered for free at the hotel. Valet parking is available for AUD 20.00 per day. Accessible parking and RV/bus/truck parking are also available for guests.

Is there a spa at Sheraton Grand Mirage Resort, Port Douglas?

There is a full-service spa available for guests to enjoy and services include massages.

Does Sheraton Grand Mirage Resort, Port Douglas include a casino?

No, Sheraton Grand Mirage Resort, Port Douglas doesn't have a casino.

Is there an indoor pool at Sheraton Grand Mirage Resort, Port Douglas?

No, this hotel doesn't have an indoor pool; however, there are 12 outdoor pools.

What amenities will couples enjoy at Sheraton Grand Mirage Resort, Port Douglas?

There are plenty of amenities for couples at this hotel, including 12 outdoor pools, a swim-up bar, and a restaurant with al fresco dining.

Does Sheraton Grand Mirage Resort, Port Douglas have a hot tub?

No, this hotel doesn't have a spa tub.

Does Sheraton Grand Mirage Resort, Port Douglas have a restaurant with a breakfast menu?

Yes, Sheraton Grand Mirage Resort, Port Douglas has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Sheraton Grand Mirage Resort, Port Douglas allow pets to stay free of charge?

No, pets aren't allowed at Sheraton Grand Mirage Resort, Port Douglas though service animals are welcome.

Does Sheraton Grand Mirage Resort, Port Douglas have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Are there rooms with balconies at Sheraton Grand Mirage Resort, Port Douglas?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lagoon or garden views.

Does Sheraton Grand Mirage Resort, Port Douglas host weddings?

Take advantage of the wedding venue at Sheraton Grand Mirage Resort, Port Douglas if you plan to say "I do" during your trip.

Sheraton Grand Mirage Resort, Port Douglas Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 542 out of 941 reviews
Rating 8 - Good. 239 out of 941 reviews
Rating 6 - Okay. 95 out of 941 reviews
Rating 4 - Poor. 44 out of 941 reviews
Rating 2 - Terrible. 21 out of 941 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Mikkel Storm

Liked: Cleanliness
Disliked: Property conditions & facilities
Overall okay hotel but very pricey for what you get. Probably used to be luxury but now a bit outdated and service in restaurant was not good. Hotel is very big and as it is not very well organized it makes the hotel feel chaotic. Lot of space in the pool area but pool chairs old and not comfortable.
Stayed 1 night in Jan 2025

6/10 Okay

Vanesa

Disliked: Cleanliness
Stayed 4 nights in Jan 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly, beautiful grounds, facilities, pool and delicious breakfast
Stayed 4 nights in Jan 2025

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort and reasonably well Maintained. Bathrooms with Venetian slat doors don’t make sense and provide little privacy. Rooms a little bland for a 5 star resort. Staff are nice and do their best but hotel is under staffed leading to wait time on everything from breakfast, check in, and towels. Overall good but could be a lot better.
Stayed 4 nights in Jan 2025

8/10 Good

Srinivasa

Traveled with family
Stayed 3 nights in Jan 2025

8/10 Good

Jannet

Traveled with family
Liked: Property conditions & facilities
Ample swimming pools, didn't like the long queue for breakfast
Stayed 11 nights in Dec 2024

8/10 Good

Simon

Traveled with group
Liked: Cleanliness, property conditions & facilities
We booked 2 nights for four males on a New Year’s Day golf trip. Enjoyed wonderful service & experience at the mirage golf club, genuine country club along with a beautiful course. Our accommodation at the resort was underwhelming in size & dated. Resort facilities & restaurant options are excellent. We will be back to play golf that’s for sure 👍
Stayed 2 nights in Jan 2025

10/10 Excellent

Anita R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here. Staff were so friendly & always very willing to help with requests. Pools were divine, although we only went in the main pools. Recommend hiring cabana! Room was very spacious even with 2 double beds in there. Beds were comfortable enough for us all to get good night sleep. We didn't eat in the restaurants except for breakfast which was good buffet each day. We did get in room dining one night. Food was delicious! We had a hire car & that is really my only negative thought... the parking for the hotel rooms is very limited for the number of rooms so we had to mostly park in the Sunbird Carpark which didn't feel as safe. Overall would definitely recommend & hope to enjoy the resort again myself one day
Stayed 7 nights in Dec 2024

8/10 Good

YUKO, KEWARRA BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Over 2 hours to get in-room dining

In room dining took over 2 hours to arrive, and they never answered when I called to get an estimate. The breakfast was also very chaotic. This place has way too few staff members for the number of hotel guests
Stayed 1 night in Dec 2024

8/10 Good

Justin

Stayed 1 night in Nov 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious rooms. Pools very nice. Some construction on at the moment. Not noisy just some pools closed.
Stayed 5 nights in Dec 2024

8/10 Good

Marisa

Traveled with family and small children
Liked: Staff & service, amenities
We’ve been looking forward to staying at the Grand Mirage for years. It has lovely grounds and pools - great for kids and adults alike. The upsides: the pool bar, dining options (Lagoon Bar was great!) and access to the beach. The middle ground: The resort itself seems to be in need of some upkeep. There were pool renovations underway while we were there which will be lovely when it’s done. The main pool with the swim up pool bar needed a good deep clean :-/ Overall we had a great time!
Stayed 5 nights in Dec 2024

10/10 Excellent

Scott, Flemington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue to take a break. Alternate between days by the pools and days out exploring th region.
Stayed 6 nights in Dec 2024

8/10 Good

Vania

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
This is my second time at Sheraton Port Douglas, it is a beautiful resort with amazing gardens, pools and don’t have enough words for the staff, they were incredible making me and my family feel very welcome! We had breakfast included and it’s very good with a big variety of food and drinks available. About the rooms, the check-in was 45 minutes delayed, after a long and tiring day, travelling with 2 kids and it was so hot and humid, I really wanted to have my room ready on time and start relaxing and enjoying the pool! I was given a few free drinks as a compensation. I’ve booked 5 nights in a two double bed room with garden view, unfortunately I had to ask to change room as soon as I got there because I couldn’t stand the smell, it looked like the room was closed for a long time and it wasn’t clean enough, I would never expect that from a 5 star resort! The receptionist Paul was very nice and helpful, he found me another room and it was much better but took me another 2 hours to settle in and finally relax… after that no complains at all. I think the resort it’s old and it needs an upgrade. Overall after this issues we had a really good time.
Stayed 5 nights in Nov 2024

8/10 Good

dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities
nice property, but old
Stayed 3 nights in Dec 2024

10/10 Excellent

Rebecca Elmaria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in the most amazing location! Many room options. Nice variety of dinning options. Super friendly staff.
Stayed 6 nights in Nov 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with fantastic pool and services. The staff are all Lovely very friendly and happy to help. The lagoon bar staff went out of their way to accommodate when asked about a food allergy. Will definitely be returning to this hotel.
Stayed 4 nights in Nov 2024

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Wonderful, friendly and helpful staff. Loved the breakfast, so many choices and all good. My only complaint is, I couldn't get a decent cup of tea at breakfast. I was there for 5 days and it was the same every day. The coffee was great but I would have preferred a hot cup of tea.
Stayed 5 nights in Nov 2024

4/10 Poor

Monty

Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
An overall relaxing experience which is what i was looking for, the staff who deliver the room service, housekeeping and the people who deliver the food and drink poolside have fantastic friendly service
Stayed 6 nights in Nov 2024

10/10 Excellent

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton was incredible. Each morning you have a different acre of swimming pool to choose from, amongst incredible tropical gardens right beside the beach. The facilities are beautiful and the staff are lovely. The rooms are lovely and we had everything we needed. The restaurants and the food was also incredible and there is so many to choose from! Highly recommend and we would love to go back.
Stayed 3 nights in Nov 2024

4/10 Poor

Jim

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Saan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Chris

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Hotel room

Stayed 2 nights in Nov 2024

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