6/10 Okay
Gisèle C.
Mar 15, 2023
Unacceptable
I reserved the unit for my daughter's family for a week. The door handle mechanism was torn out upon arrival such that the door wouldn't remain closed in a complex of some 100 units.
The property manager, Playa Moments, was immediately advised. They told me that it was supposed to have been repaired. They assured me that they would take care of it. Two days later, I went back to tell them it had not been repaired. The repeated they would take care of it. I returned and asked them to be compensated. They offered not to charge for the water and toilet paper. When they left, the door was still flapping in the wind.
Gisèle C.
Stayed 8 nights in Mar 2023