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BALAM Playa - 15 Th. Ave

3.0 star property

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Photo gallery for BALAM Playa - 15 Th. Ave

Private beach nearby, beach bar
Outdoor pool
Exterior
Family Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi
Rooftop terrace

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
15 Avenida Nte Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Playacar Beach
    ‪5 min walk‬

Room options

View all photos for Family Studio Suite

Family Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Family Studio Suite

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds OR 1 Twin Sofa Bed
  • Free WiFi

View all photos for Grand Studio Suite

Grand Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Grand Studio Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Studio Suite

Executive Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Executive Studio Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Exclusive Studio Suite

Exclusive Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Exclusive Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Panoramic Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Panoramic Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Comfort Studio Suite

Comfort Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Comfort Studio Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, BALAM Playa - 15 Th. Ave is within a 5-minute walk of popular attractions such as Playa del Carmen Main Beach and Quinta Avenida. This 3-star hotel has 20 guestrooms and offers a private beach, an outdoor pool, and free in-room WiFi.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Founders Park - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Playacar Beach - 5 min walk - 0.3 miles
  • Central Square - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Pollos El Pechugon - ‬2 min walk
  • ‪Burger Playa - ‬2 min walk
  • ‪Tacos Chac Pel - ‬3 min walk
  • ‪Marley Coffee - ‬2 min walk
  • ‪Tacos Gomez - ‬1 min walk

About this property

BALAM Playa - 15 Th. Ave

Guests staying at BALAM Playa - 15 Th. Ave enjoy an outdoor pool, free WiFi in public areas, and a porter/bellhop. Self parking is offered for USD 10 per day. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and access to locker space.
Guests can expect to find free WiFi and 40-inch Smart TVs with cable channels and first-run movies. Refrigerators, ceiling fans, and wardrobes or closets are also standard. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 10 per day)
  • Street parking available
  • Uncovered self parking on site (USD 10 per day)
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A beach bar

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach

Accessibility

  • No elevator

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • First-run movies
  • Netflix
  • Streaming services

Food and drink

  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 5 per pet, per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: USD 10 per day
  • Nearby parking fee: USD 10 per day (164 ft away)
  • Pet fee: USD 5 per pet, per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).
Property Registration Number HSR190307TC4

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 11:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

BALAM Playa - 15 Th. Ave Hotel

BALAM Playa - 15 Th. Ave Playa del Carmen

BALAM Playa - 15 Th. Ave Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at BALAM Playa - 15 Th. Ave?

BALAM Playa - 15 Th. Ave offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at BALAM Playa - 15 Th. Ave?

As of May 27, 2026, prices found for a 1-night stay for 2 adults at BALAM Playa - 15 Th. Ave on May 28, 2026 start from $27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near BALAM Playa - 15 Th. Ave?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal. You'll also find Mamitas Beach and Playacar Beach less than a mile away.

Will I be able to park at BALAM Playa - 15 Th. Ave?

Yes, uncovered parking is offered for USD 10 per day.

Does BALAM Playa - 15 Th. Ave include a casino on the premises?

No, BALAM Playa - 15 Th. Ave doesn't have a casino.

Will I find an indoor pool at BALAM Playa - 15 Th. Ave?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 11:00 PM.

Is BALAM Playa - 15 Th. Ave good for couples?

There are plenty of amenities for couples at this hotel, including a private beach (direct access), a beach bar, and an outdoor pool.

Does BALAM Playa - 15 Th. Ave have a hot tub?

No, there isn't a spa tub at this hotel.

Does BALAM Playa - 15 Th. Ave have a restaurant that serves breakfast?

BALAM Playa - 15 Th. Ave offers free continental breakfast each morning though there is no restaurant.

Does BALAM Playa - 15 Th. Ave allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at BALAM Playa - 15 Th. Ave for a fee of USD 5 per pet, per day.

Does BALAM Playa - 15 Th. Ave have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from BALAM Playa - 15 Th. Ave?

The closest major airport to BALAM Playa - 15 Th. Ave is Cozumel Intl. Airport (CZM), which is 20.6 mi away (252 minutes by car).

Can I book a room with a balcony at BALAM Playa - 15 Th. Ave?

No, there aren't any guestrooms with balconies at BALAM Playa - 15 Th. Ave.

BALAM Playa - 15 Th. Ave Reviews

Reviews

6.4
Rating 10 - Excellent. 93 out of 351 reviews
Rating 8 - Good. 69 out of 351 reviews
Rating 6 - Okay. 67 out of 351 reviews
Rating 4 - Poor. 43 out of 351 reviews
Rating 2 - Terrible. 79 out of 351 reviews

6.2/10

Cleanliness

6.2/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Georgina ann

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The location for the hotel was great, resturants and shops close, nice to have a pool, the rooms were run down, the breakfast is a slice of toast and butter and jam, unless u pay for eggs, most of the staff were very nice and accommodating and the walk to the beach is just 2 blocks away,
Stayed 4 nights in Mar 2026

4/10 Poor

Calvin

Disliked: Amenities, property conditions & facilities
Staff was hit or miss. The morning shift front desk was not friendly, however, Gabby the cleaning staff was very kind and greeted me by name every day. Alejandro, the afternoon front desk worker was great and friendly. The mattress was old and very uncomfortable and the bathroom was also very old. The shower leaked and sprayed everywhere when turned on. The noise level from the street echoed through the main corridoro on the first floor. I would not stay here again.
Stayed 4 nights in Jan 2026

10/10 Excellent

Isabel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great budget option! The room was very clean and spacious. :)
Stayed 1 night in Jan 2026

2/10 Terrible

Mylene

Stayed 8 nights in Jan 2026

4/10 Poor

Elvis

Stayed 2 nights in Jan 2026

8/10 Good

Eduardo

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
good relation price x acomodation.
Stayed 1 night in Dec 2025

6/10 Okay

Jean -Marc

Stayed 2 nights in Jan 2026

8/10 Good

Sergei

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location is close to ADO.
Stayed 1 night in Jan 2026

6/10 Okay

colette Marie

Liked: Cleanliness, amenities
More cleaning of the rooms. Better water pressure in shower.
Stayed 11 nights in Dec 2025

10/10 Excellent

Courtney

Stayed 1 night in Dec 2025

6/10 Okay

Lawrence Ross

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nothing special.Room was clean.Pesonally little nosey for me
Stayed 2 nights in Dec 2025

4/10 Poor

Karl

Stayed 8 nights in Dec 2025

2/10 Terrible

German

Stayed 1 night in Dec 2025

6/10 Okay

Berlie

Traveled with family
Liked: Staff & service
It was a good cost effective place to stay while waiting to transfer to our booked resort. It is in walking distance to accessible beaches, shopping, and entertainment. If you do not want an all inclusive resort, but want an affordable place to stay for a holiday and just need a place to put your head at night, this might be your place. There are no safes to keep valuables in the room and the doors to the rooms are not the most secure.
Stayed 1 night in Dec 2025

8/10 Good

Jose

Stayed 9 nights in Dec 2025

6/10 Okay

Veronica

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Me enoje mucho porque yo cambié la reserva anterior que tenía porque aquí decía que tenía estacionamiento y NO lo tiene, pague un estacionamiento cercano
Stayed 2 nights in Dec 2025

10/10 Excellent

Raymundo

Stayed 1 night in Dec 2025

8/10 Good

Satender Singh

Liked: Cleanliness, property conditions & facilities
Everything good
Stayed 6 nights in Nov 2025

8/10 Good

Kazuhiko

Disliked: Amenities, property conditions & facilities
near the beach
Stayed 3 nights in Nov 2025

2/10 Terrible

redouane zaid, Virginia beach

Disliked: Cleanliness, amenities, property conditions & facilities
the front desk at the hotel were rude the toilet was leaking for 2 days. once they fixed it started leaking again. i asked them to give me another room. they said all of them were full which was a lie because most of the room next to me were vacant. so i asked for general manager to talk to. they told me he is in meeting at 12pm one hour later the guy in front desk told me i have a room in second floor i told him i am disabled he said there is nothing i can do for u. i was really mad and unhappy:(:(:(
Stayed 10 nights in Sep 2025

10/10 Excellent

Mcgregor

Liked: Cleanliness
Stayed 5 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice folks, room very clean , convenience store steps away. , 200 yards ( or so) to the beach. Lots of food options nearby. A/C was awesome.
Stayed 5 nights in Oct 2025

2/10 Terrible

Tyler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unable to check in as they tried to shake me down for extra money, and then Expedia would not refund my money
Stayed 2 nights in Sep 2025

2/10 Terrible

Ruben

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2025

2/10 Terrible

Omer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid BALAM Hotel, Playa Del Carmen at all costs. This place is disgusting, filthy, and dangerous. Cockroaches everywhere, stained sheets and towels, a broken child-sized toilet, and a “pool” that’s just a dirty tub. The photos online are completely misleading. When rain poured through my ceiling at midnight, the staff didn’t care — the guy just took pictures while my belongings got soaked. The replacement room was just as bad, with what looked like blood stains on the sheets. I didn’t sleep a minute and left first thing in the morning. Do yourself a favor: stay FAR away from this hotel. It is gross, unsafe, and a total scam.
Stayed 3 nights in Aug 2025