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BALAM Playa - 15 Th. Ave

3.0 star property

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Photo gallery for BALAM Playa - 15 Th. Ave

A beach with palm trees, thatched umbrellas, and lounge chairs.
A hallway with white walls, tiled flooring, hanging plants, and a bench.
Rooftop terrace
Family Studio Suite | Soundproofing, WiFi (free), individually decorated
Free daily continental breakfast

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
15 Avenida Nte Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Playacar Beach
    ‪5 min walk‬

Room options

View all photos for Family Studio Suite

Family Studio Suite | Soundproofing, WiFi (free), individually decorated

Family Studio Suite

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds OR 1 Twin Sofa Bed
  • Free WiFi

View all photos for Grand Studio Suite

Grand Studio Suite | Soundproofing, WiFi (free), individually decorated

Grand Studio Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Studio Suite

Soundproofing, WiFi (free), individually decorated

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Studio Suite

Executive Studio Suite | Soundproofing, WiFi (free), individually decorated

Executive Studio Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Exclusive Studio Suite

Exclusive Studio Suite | Soundproofing, WiFi (free), individually decorated

Exclusive Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Panoramic Studio Suite

Soundproofing, WiFi (free), individually decorated

Panoramic Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Comfort Studio Suite

Comfort Studio Suite | Soundproofing, WiFi (free), individually decorated

Comfort Studio Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, BALAM Playa - 15 Th. Ave is within a 5-minute walk of popular attractions such as Quinta Avenida and Playa del Carmen Main Beach. This 3-star hotel has 20 guestrooms and offers a private beach, an outdoor pool, and free in-room WiFi.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Playacar Beach - 5 min walk - 0.3 miles
  • Central Square - 11 min walk - 0.6 miles
  • Mamitas Beach - 16 min walk - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Pollos El Pechugon - ‬2 min walk
  • ‪Tacos Chac Pel - ‬3 min walk
  • ‪Tacos Gomez - ‬1 min walk
  • ‪Burger Playa - ‬2 min walk
  • ‪Marley Coffee - ‬2 min walk

About this property

BALAM Playa - 15 Th. Ave

Guests staying at BALAM Playa - 15 Th. Ave enjoy an outdoor pool, free WiFi in public areas, and a porter/bellhop. Self parking is offered for USD 10 per day. The front desk is staffed 24/7 to help with access to locker space, concierge services, and luggage storage.
Guests can expect to find free WiFi and 40-inch Smart TVs with cable channels and first-run movies. Refrigerators, ceiling fans, and wardrobes or closets are also standard. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 10 per day)
  • Street parking available
  • Uncovered self parking on site (USD 10 per day)
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A beach bar

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach

Accessibility

  • No elevator

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • First-run movies
  • Netflix
  • Streaming services

Food and drink

  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 5 per pet, per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: USD 10 per day
  • Nearby parking fee: USD 10 per day (164 ft away)
  • Pet fee: USD 5 per pet, per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).
Property Registration Number HSR190307TC4

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 11:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

BALAM Playa - 15 Th. Ave Hotel
BALAM Playa - 15 Th. Ave Playa del Carmen
BALAM Playa - 15 Th. Ave Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at BALAM Playa - 15 Th. Ave?

BALAM Playa - 15 Th. Ave offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

What can I see near BALAM Playa - 15 Th. Ave?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Will I be able to park at BALAM Playa - 15 Th. Ave?

Yes, uncovered parking is offered for USD 10 per day.

Does BALAM Playa - 15 Th. Ave include a casino on the premises?

No, BALAM Playa - 15 Th. Ave doesn't have a casino.

Will I find an indoor pool at BALAM Playa - 15 Th. Ave?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 11:00 PM.

Is BALAM Playa - 15 Th. Ave good for couples?

There are plenty of amenities for couples at this hotel, including a private beach (direct access), a beach bar, and an outdoor pool.

Does BALAM Playa - 15 Th. Ave have a hot tub?

No, there isn't a spa tub at this hotel.

Does BALAM Playa - 15 Th. Ave have a restaurant that serves breakfast?

BALAM Playa - 15 Th. Ave offers free continental breakfast each morning though there is no restaurant.

Does BALAM Playa - 15 Th. Ave allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at BALAM Playa - 15 Th. Ave for a fee of USD 5 per pet, per day.

Does BALAM Playa - 15 Th. Ave have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from BALAM Playa - 15 Th. Ave?

The closest major airport to BALAM Playa - 15 Th. Ave is Cozumel Intl. Airport (CZM), which is 20.6 mi away (252 minutes by car).

Can I book a room with a balcony at BALAM Playa - 15 Th. Ave?

No, there aren't any guestrooms with balconies at BALAM Playa - 15 Th. Ave.

BALAM Playa - 15 Th. Ave Reviews

Reviews

6.4
Rating 10 - Excellent. 97 out of 372 reviews
Rating 8 - Good. 73 out of 372 reviews
Rating 6 - Okay. 73 out of 372 reviews
Rating 4 - Poor. 47 out of 372 reviews
Rating 2 - Terrible. 82 out of 372 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Great staff Great location
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Patricia

Liked: Staff & service, amenities
The staff was magnificent, great location.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Kazuhiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in busy downtown district, very close to 5th Av. Wonderful service, very friendly.
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Georgina ann

Disliked: Cleanliness, amenities, property conditions & facilities
The location for the hotel was great, resturants and shops close, nice to have a pool, the rooms were run down, the breakfast is a slice of toast and butter and jam, unless u pay for eggs, most of the staff were very nice and accommodating and the walk to the beach is just 2 blocks away,
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
good relation price x acomodation.
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Carter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Th
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Sergei

Liked: Cleanliness, staff & service, amenities
Location is close to ADO.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 21 nights in Jan 2026
Verified

10/10 Excellent

Isabel

Liked: Cleanliness, amenities, property conditions & facilities
Great budget option! The room was very clean and spacious. :)
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Brent William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 13 nights in Jan 2026
Verified

4/10 Poor

Mario

Disliked: Property conditions & facilities
Bathroom door was broken TV didn’t work very noisy all night. Bathroom mirror was stained very old hotel.
Stayed 2 nights in Mar 2026
Verified

2/10 Terrible

Andrea Jean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was 5 blocks away so there was no beachview!!!!
Stayed 14 nights in Feb 2026
Verified

8/10 Good

Kazuhiko

Disliked: Amenities, property conditions & facilities
near the beach
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 28 nights in Nov 2025
Verified

8/10 Good

Satender Singh

Liked: Cleanliness, property conditions & facilities
Everything good
Stayed 6 nights in Nov 2025
Verified

2/10 Terrible

Kevin Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures are not what you get sheets smelt like they were never washed windows in bathroom were missing shower leaked so bad the whole bathroom got wet when you showered they was no breakfast and pool area was gross…had no parking herd soccer being played all night ledt 2 days early found another hotel to stay our last 2 nights very disappointed and no private beach access
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Phetnikone

Liked: Staff & service, amenities, property conditions & facilities
Simple hotel
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

colette Marie

Liked: Cleanliness, amenities
More cleaning of the rooms. Better water pressure in shower.
Stayed 11 nights in Dec 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice folks, room very clean , convenience store steps away. , 200 yards ( or so) to the beach. Lots of food options nearby. A/C was awesome.
Stayed 5 nights in Oct 2025
Verified

6/10 Okay

Lawrence Ross

Liked: Cleanliness, amenities, property conditions & facilities
Nothing special.Room was clean.Pesonally little nosey for me
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Berlie

Liked: Staff & service
It was a good cost effective place to stay while waiting to transfer to our booked resort. It is in walking distance to accessible beaches, shopping, and entertainment. If you do not want an all inclusive resort, but want an affordable place to stay for a holiday and just need a place to put your head at night, this might be your place. There are no safes to keep valuables in the room and the doors to the rooms are not the most secure.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Dimitri

Liked: Property conditions & facilities
Disliked: Cleanliness
Cosy place with a nice walking distance to the beach.
Stayed 5 nights in Jan 2025
Verified

8/10 Good

VICTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and it has about everything you need
Stayed 4 nights in May 2025
Verified

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the rooms was unclean, with blood on the bed, walls, and doorknob. The staff claimed it was likely paint, but it didn't look like paint. There was broken glass on the floor (not safe for our kid), and the staff refused to inspect it or replace the room. We were relocated to another room for just one night, but we'll have to return the next evening. Deciding that the hotel didn't seem safe, we checked out and searched for another hotel. I won't recommend this hotel to others.
Stayed 4 nights in Feb 2026